I got this warranty plan in December 2008. I was suppose to receive a $200 gift card also from Home Deport. I call them about get my gift card in Jan 2009 said will be sending if was very polite. I forgot about the card. My freeze part of my refrigerator went out. Tried to call said line was not in service anymore. This was in July 09 when this happen. I called my credit card company to try to get my payment back. I filed the claim they said it was over 6 months and could not locate the company! I am disabled on fix income. I am a firm believer what go around come around. They will get their 2 fold. I also had to pay out of pocket for my attic fan when the motor went out & garbage disposal. Which was covered under this warranty. Thanks for making me more in a hole than I already am.Add reply
I want some assistance they say you can't post names but can some one please give some advice on what to do they took my whole year premium and have never been able to reach anybody. I have payed for several much needed repairs out of my pocket it's been a struggle.
2 Replies - Latest reply on 10/27/2009Add reply
Please help someone knows what to do. Unfair to take people's money.
I purchased this home warranty in March 2009, and luckily only paid one month premium. I attempted to email and phone them, but they must have closed their doors. Now I am left without a warranty I thought I had. At least I was not out an entire year premium. And my home did not need any major repairs. Add reply
NEW YORK, NEW YORK -- I am active duty military and I deployed for 3 years. I thought this company could assist me here stateside while I went off to fight in a war and they didn't do anything but take me for a ride. I own a home in SC and required assistance for my appliances 6 times. The responded to my request 2 times and only had a repairman show up 1 time. He only looked at the washer and told my tenant to buy a new one and walked out. They have repeatedly failed to return my calls or emails. Sad state of affairs. But as I am now stateside and I have a chance to read about all the other unsuspecting home owners who were cheated as well, I just feel sick to my stomach.1 Replies - Latest reply on 07/24/2009Add reply
Bad warranty company
Don't by a warranty from this company (NAC).They will try to get out of paying a claim. I bought the Pinnacle policy. They took 4 days and a inspector to come look at the car. The inspector told NAC that ... read full review1 Replies - Latest reply on 05/15/2013
NEWYORK, NEW YORK -- Sorry to hear that their are many of you that have also been taken by this ridiculous, joke of a company. Our company located in AZ. canceled our vendor contract with National Home Protection in May 08 for non payment of services provided to several of their customers dated back to March of 08. Since then, I have called, left messages, emailed, faxed and sent letters to them and have had no luck with a response. For about 3 weeks now all of the fax numbers that we had on file are out of service and the contact number is either busy or you get a recording. And today (Monday June 22, 2009) the message is: the number you have dialed is not in service, message C-6002.
I am putting a complaint into the New York Attorney General in hopes that they can get to the bottom of what is going on with this company. And perhaps get the company to reimburse everyone. With enough complaints, maybe they will have them investigated. Good luck to all of you in recovering what is rightfully yours.
I tried for 3 days to get them to answer their phone and emailed them. I have cancelled them as of today. Does anyone know how we can stop them and get our money back?
1 Replies - Latest reply on 06/10/2009Add reply
My credit card company will only go back 2 months.
DO NOT EVER DO BUSINESS WITH THIS COMPANY! They will take your money and they will not ever provide any type of service. They will not respond to e-mails when you try to file a claim on line. They will not allow you to speak to a supervisor and they will not return your calls.
I tried to file a claim regarding my water heater. It took them three days to assign a plumber. This was only after numerous phone calls to them. They finally assigned a plumber and we called him directly. He told us that he no longer does work for them because they do not pay their claims.
I have never dealt with a worse company and that says something.
I have been trying to contact National Home Protection for the past 3 weeks they provided phone number to company to come and check oven and refrigerator they are no longer contracted with them the reason is they National Home Protection have not paid them (company mentioned).
1 Replies - Latest reply on 06/04/2009Add reply
I have six months left on my policy, which I will not renew. Can any one help?
This company will not answer their phone when it rings or their line is busy. Plus, they have not responded to two emails. This is my first attempt at using their service after paying over $1,300 for a three year warranty agreement. Their service is non-esistent. I hope I can cancel and get my money back. This company appears to be quite good at ripping people off. 1 Replies - Latest reply on 05/27/2009Add reply
I switched from my previous home protection because they increased their price. This company promised the the world including a $50 gift card from Home Depot. I was on hold yesterday for 40 minutes and finally gave up. I e-mailed them my problem and still no reply. Lessons learned, if it sounds to good it probably isn't. It's back to my old company for me. Add reply
KILLEEN, TEXAS -- I was given 3 different contractors. The first said they have a past due balance from last year so they won't come out. The second won't work on a Kenmore. The third say National Home Protection does not pay their bill so they refuse to work for them. After that there were no more contractors to call a week now no frig...
I called to complain was forwarded to an answering machine we should make a class action suit against this rip off company.
NEW JERSEY -- I am new customer with national homebuyer protection service. I have left three emails regarding my account. As of today I have not receive a return call. The reps refuse to let me speak to a supervisor they hang up in your face. This has happen 4 times today 5/8/09.
They promised a $50.00 Gift card. I have not received it nor will they talk to me about it. I will be contacting consumer fraud. I will not be treated badly by these people. They are rude and nasty. The worst part about this matter I have not call for any service yet. If I am treated this way now, how will they treated me when I need there service I am getting rid of these nasty people right now.
DALLAS, TEXAS -- This company is conducting business in the State of Texas ILLEGALLY. I was unaware that the Attorney General of Texas has ordered this company to stop doing business in Texas.
1 Replies - Latest reply on 05/05/2009Add reply
I purchased this warranty service two years ago, last November I placed a claim for my dishwasher. The company sent out a repair person who said the unit needed to be replaced. I was offered a new dishwasher or $127.00 in compensation. When I said I wanted a new dishwasher I was told the unit was on back order for 16 weeks, I said ok I would wait. 16 weeks later they still had not delivered the dishwasher..
My Air-conditioning unit went out and they pulled the same stunt. They required documentation that I had been servicing the units properly.. I sent them two years of documentation, only to have them ask for me to send it to three different numbers.
I then agreed to a settlement on the dishwasher and naturally got nothing.. These folks are thieves and I would never use them for anything.
[no solicitations please]
OLIVE BRANCH, MISSISSIPPI -- Back last year August of 2008 I received a call from NHP asking me if I wanted to settle for a buyout of 189.00 or a new washing machine. I've had my washer fixed twice under the warranty. I told them ... read full review2 Replies - Latest reply on 05/04/2009
I purchased a 5 year home protection warranty from this company and am attempting to file a claim. I have been on hold for greater than 60 minutes on more than 2 occasions. The first person I spoke to gave me incorrect information and the second was very unprofessional and actually hung up on me.
I have yet to get anywhere with this company.
This company does not answer their phones. The $250 that I did not receive in home depot card. I paid this company 1649.60 For five years service. That started 9/25/08 thru 9/25/2013. I need help. Add reply
ROCKLIN, CALIFORNIA -- For everyone who currently has this company in Ca as your provider, I think they just went under. There has been no answer for a week at their end, the fax is not in service and today there is a recording that the person for that number is not available. I bought a multi-year policy and will need to see what I can do now to recover my year that I have now been scammed out of.
These guys were the worst, and I would not have renewed with them even if they had stayed in business, but I understand why they are not.
NEW YORK -- We have been a service provider for this home warranty company for some time now. They do not pay their bills. We have been on numerous calls for them in which they never have paid. They do not return phone calls and typically you cannot get through to anyone, only voice mail. DO NOT PURCHASE a warranty through this company. You will be very disappointed. There is a voice mail on their phone which is so generic.
It says they will open back up "tomorrow" but does not give a date. I believe they are going out of business if they are already not closed.