FLORIDA -- This is by far the absolute worst car buying experience I have ever had or heard of for that matter. I will never bring my business to this dealership again, and will never recommend anyone else doing so, as well. I would not have purchased this truck from this place, if it had not been for the fact that I had been looking for this particular trim package and model for quite some time (over a year), and had already driven over two hours, one way to look at it.
The workers there (note I purposely did not label them professionals) – are heavily racist. I witnessed one salesmen (his name was Dale) refer to ** as “**” and mentioned that he used to own his own car dealership that he purposely bought BMWs for so he could “do business with the **”. He also explained to me that Sanford is a town full of ** that he hates working around and who trash whatever city they live.
I had called ahead the day before to make sure that the truck was still available (I found it on the internet) and also asked that they make sure someone is on staff the next day when I make the drive who is very knowledgeable about these trucks so I can get the help I need to buy it. Both sales team members on staff knew almost nothing about the car and could not show me how the SYNC computer works.
I spoke with the general manager about it, who gave me an attitude and said “I could take it up to a Ford dealership and have someone show me how to use it in five minutes” (his name was Jeff – he's from Brooklyn). The car was not detailed, and had not even been washed properly upon arrival as well (note I had already placed a deposit the day before, and my arrival time was over 24 hours later). The truck did not look to have any major issues with it, and overall was something that looked like a good purchase, but I felt terrible even bringing a nickel of business to these people so I almost left.
However, like I said before I was so tired of going on the hunt as it had been over a year and I had been through so many dealerships, that I just decided to end it and go ahead with the purchase. Negotiations weren't terrible, they did wind up taking some money off (which by the way only brought the truck out of the “overpriced range” into “fair value price” range according to Truecare, NADA, and KBB – all to which the General Manager said were opinion based, not based on reality.
Not to mention they were griping about it all the way out the door like I was robbing them for a fair price, and they even got pissed off when I asked them for the floor mats that should belong to the truck (there were none in there when I arrived). The paperwork, and the conversations with the finance manager (who is also the GM) stated there is a Ford warranty (drive train), and a warranty from Nations Trucks (bumper to bumper up to 6k miles or 12 months).
I called back to speak to someone in charge about the issue with the racism and how terrible that type of behavior is, only to not be called back on several occasions, and then when I was called back, it was Jeff (who I had no desire to talk to). A month later, the truck started having issues. So I called back again and try to take care of the service problems, and also see if I could talk about the vehicle buying experience, since it still was not sitting well with me.
I was told by Liz, who I was transferred to by Tara, that basically I don't have a warranty since the price was negotiated when I bought the truck (huh?), but my Ford warranty covered some limited items and she would get back to me by the end of the day, and also talk to the owner about the matter. End of day – no call back. I call day two – still no response, and blamed it on Ford, but promised she would be calling with the owner that day. Never called.
Anytime I tried to call her, the people that worked there asked me to call back (not sure why they don't have voicemails to help leave messages, or why the onus is on a customer who spent 47,000 to be the one to call them back, but ok). Day three – no response, no call from Liz, no call from owner. I called in, Tara placed me on hold for five minutes, I hung up, called back, and she basically had forgotten I was on hold and promised Liz would call back that day – I just hung up the phone on her and I'm letting it go.
However, I never want anyone to go through anything close to what I experienced at this place, so I feel like communicating this can help. This is my first and only online review I have ever posted, so that should show how serious this is to me. If anyone can please help point me in the direction of an even better alternative than just some online review, I would appreciate it. This place does not deserve to be in business, period, unless some serious systemic changes are implemented and the core values are redrafted. To me, just one bad review post is not doing this justice.
SANFORD FL -- Nations is a great place to buy a truck. I had an awesome experience with great staff. Dale was very knowledgeable about the truck I was interested in & Renee was awesome & knowledgeable as well. They were very honest & upfront. Whoever has something bad to say about Nations... is nuts. You're buying a used vehicle 1st off. You want a new truck go to a new truck store. Nations can't help what the dealers themselves warranty & do not warranty.
I find it offensive for them to be called racist too. Really? Dale surely is not! This is a family ran business & the owners are there everyday! They've been in business since 1969. But I guess you can't please everyone that wants a silver platter. I've been to many dealerships, just to be pulled along & lied to. I recommend Nations to anyone looking for a good truck from honest salesmen and women.
SANFORD, FLORIDA -- On 10- 27-2009 I purchased an 2006 Chevy 3500 4x4 From Nations Truck & SUV Center in Sanford Florida. A very clean truck with low miles. I looked and looked for a truck like this on one, unfortunately they had one. Today I wish they didn't because I have discovered that the truck was in a major wreck and rebuilt. Just looking at it one would never be able to tell unless you knew what to look for. What I'm going to tell you is firsthand from a very reputable body shop.
The entire right side of the bed was replaced, and not done properly, over half the weld points were never welded, the bed at the tail light end moves a lot when the tailgate is open, it's moving so much it has cracked the seam sealant that was installed over the seam and this sealant is made to stay flexible, the cab end of the bed was never welded either and has some movement, the list gets longer. The entire front clip including the core support has been removed to replace the core support, when it was all put back together nothing lines up.
The headlamps are not even pointing on the road. The right upper control arm was replaced. Under the hood there is all kinds of plastic pieces broken, bolts missing, and who knows what else. The body shop stated they couldn't tell the entire extent of all the damages unless it was all taken apart. The right side of the truck was repainted, the only thing that was credited to whoever did the paint work, was really good, so good it fooled me.
Conclusion, I contacted them and told them all that was discovered about the truck, they immediately said there is now way the truck was pieced together. So now I'm on the phone arguing asking them, "so now you're telling me it's all just a bad dream or that I'm just making all of this up?" Will someone please wake me up because this is a really bad nightmare.
After three days, five phone calls, I was told by a law firm to make them an offer to take the truck back refunding the total amount back to me less a set price of .35 per mile for what miles that have been put on the truck to date. Their counter offer was to bring the truck back and trade it in one something else. Well for one they don't have what I want and even if they did why should I have to pay sales tax or anything at all. They sold me a pile of junk. All I wanted was a full refund, less mileage, and handshake saying "we are sorry that this was overlooked since we had purchased it from an auction," or anything along those lines. No, just denial all the way to the end.
Their other offer was to buy the truck back for 3k less than what I just paid for it. This is all so wrong it makes me sick. Since this letter was posted I had found out from a very reliable source that they knew the truck was rebuilt and they do this all the time. The sad part of all of this I'm out my layers fees, my time plus I had to re-register my old truck and carry insurance on two trucks while in limbo with these crooks until I decided to give in and take the only way out and have them buy it back on 11-18-09 for $28,300.00 bringing my loss to well over $3,500.00.
This should be considered fraud, no one should have to go through what I have and lose that much money. They may not have broken any laws in their shady ways of hiding behind legal terms but broke many morals and part of my spirit and I will do all I can to make the public aware of these type of thiefs.
SANFORD -- Nations Truck sold me a truck that was defective in many ways, including hiding the fact it was in a previous accident. On approx, May 2013 I purchased a 2006 Dodge Ram 2500 Diesel from Nations Truck paying approximately $31,000 cash after tax and title. My Nations Truck Nightmare began. Throughout the sale the sales representative continually commented on their 100 point inspections and their 6 month 6000 mile half labor half parts warranty. What Nations Truck lied about is they never indicated if a customer negotiates a price with them then it voids the warranty. No warranty at any other dealer is ever voided when one negotiates price.
Nations Truck deceptively has the customer sign an AS IS form and never indicates the warranty is voided as a result of it. Within two weeks of buying the truck the muffler pipe completely broke in half at its midpoint weld. Being 500 miles from the dealer I had to get it fixed elsewhere ($166). I had the truck inspected and the service mechanic indicated that both air bags would never deploy since they were disconnected. The 7-way trailer connection was cut in half. The repair shop proceeded to show me where the truck had been in an accident.
Nations Truck repeatedly bragged during the sale how other dealers sell trucks in previous accidents; that they did not. They even showed a clear Carfax which proves they had not inspected the truck themselves. A dent underneath the radiator proved it had been in an accident and airbags had deployed. At two months and 4000 miles use, the trucks transmission burnt up. Based on oblong holes discovered in the fly wheel it was proof that whomever Nations Truck had do the transmission work, they did not torque or lock tight the torque converter bolts.
The bolts loosened, fractured, damaged the fly wheel and the process destroyed the transmission, torque converter, and flywheel. This cost me $5700 and 5 days at the AL/TN state border. By the time I crossed Kansas the truck had overheated and required radiator hose repair. By the time I had got to my vacation destination I also had to replace the water pump and do fuel injection repairs ($440) followed by replacement of all the truck's upper and lower ball joints both sides of the truck ($900).
Clearly Nations Truck is doing deceptive business: from point of purchasing bad trucks, misrepresenting the truck's condition, misrepresenting their inspections, misrepresenting their warranty since it voids when the vehicle price is negotiated, and not informing the customer of the same. I have called Nations Truck at least 5-6 times, I have shown up in person, and not once has NT returned my calls. Caveat emptor "Let the buyer beware", Nations Truck is a very dishonest truck dealership. If they had only warranted their work then they would have had a repeat customer.