Unauthorized transfer of vehicle, hidden cancellation fee
I have been a customer of Nationwide for over 30 years. Had Auto insurance and homeowners policy. In 2007, I bought a new car and before I could search for other insurance, the Agent for Nationwide changed my vehicle based on a call from the dealership. I never authorized this change as I was searching for better coverage. I told my Agent that this should never occur again. I am the sole person who can request/authorize a change to my policy. As for the dealers concern, according to my policy and confirmed by the Agent, I have coverage for up to 30 days under my policy. Now, in February 2011, I purchased new vehicles again and had a different company I wanted to change to. Shortly after purchasing, I found that my new cars were already on the policy, again due to collusion between the dealer and my Nationwide Agent. I found this out when I received a statement showing new coverage and increased rates. I was upset at the cost, so I searched for other insurance and found most other companies are considerably cheaper, so I was going to change my coverage to a different company. My policy was up for renewal on March 1, and I found a new company and my coverage was to begin April 1, 2011 so I realized I would have to pay for March to Nationwide (had monthly payment plan) and I informed Nationwide of cancellation effective April 1, 2011. Subsequently to this, I received a statement saying I owed Nationwide $260 additional, even though they had already debited my account for March payment of $187. Calls to Nationwide were of no help. This was allegedly a cancellation fee, but I reviewed what contract haad been sent to me and see no mention of a cancellation fee. Nationwide, while I was still corresponding with them about the charges, sent the account to a Collection Agency and is refusing to give an accounting for the amount and/or proof of the "hidden" cancellation fee. They have acknowledged that a third party (dealer) made unknown changes to MY policy without my knowledge and consent, contrary to my instructions per the 2007 transaction. They are now refusing to discuss, show accounting and or change anything. I am now going to dump my Homeowners coverage and use a diffefrent company. Believe me, NATIONWIDE IS NOT ON YOUR SIDE, just their greedy money side!