Nationwide Home Warranty - Page 2

21 reviews & complaints.

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This Nationwide Is Definitely NOT on Your Side
Posted by on
STAY CLEAR OF THIS COMPANY!!! I have a home warranty, bought by the seller of the house we bought. Obviously they bought us the cheapest and least trustworthy company they could find (that's my opinion).

Back to the facts, I had two issues in my home--one with electrical, and one with the fridge/freezer. The electrician told me right away that Nationwide will not pay, so anything he does I will have to pay for.

The appliance repairman found that my freezer fan was not blowing cold air, so he bought the part, made the claim, and it was denied. When I finally got a hold of the company after 3 days (which, by the way, it took me 7 days to initially get my claim in the system), they said the claim was denied because the contractors report suggested that the issue was pre-existing. In speaking with the contractor, he said his report said no such thing.

By the way, both contractors told me that they have NEVER been paid by Nationwide Home Warranty. The electrician wasn't even going to come. Nationwide does not pay claims. How can they, if they hand out <$400 warranties on all home systems without ever having anyone come by to see what condition the systems are in? This is a cheap company that you MUST steer clear from.
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Anonymous on 2010-02-08:
not sure about home warranty, but my friend uses nationwide auto ins. Just had to file a claim and loved it
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Don't waste your time - Cancel immediately
Posted by on
BROOKLYN, NEW YORK -- I signed up for Nationwide Home Warranty, 40 days later I needed them to repair a water stoppage issue in my condo. They responded immediately to my claim, sent a plumber over the same morning. The plumber told them the price for repair, flat fee. Plumber did not solve problem for lack of payment. I refiled claim with Nationwide, no reply over 3 week period after numerous claims and telephone attempts. Finally, I got answer on phone to be told that claim was denied due to pre-existing condition. They told me they contacted plumber and he advised them of such a condition. I contacted plumber. He informed me that he had not spoken with Nationwide since he gave them flat rate price for repair. They completely lied; I cancelled plan and informed credit card company to dispute charge.
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Homeowners Beware
Posted by on
NEW YORK, NEW YORK -- Nationwide Home Warranty is a huge consumer scam. After selling home insurance on the largest home components, they will throw up every imaginable roadblock. These include requiring maintenance records, 8 day review period and signed agreements that were not necessary when the warranty was sold and funds debited. The personnel of the Claims Department are demeaning, ignorant and not the least bit caring that your insurance premiums are what pay their salary. Beware of eternal hold periods when you call. Their online customer login does not work. Their contractors are small fly by night operations who will add on fees before completing the work because that the company is slow to pay them back if ever. This company is a tremendous generator of consumer angst and deceipt.
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MSCANTBEWRONG on 2009-08-27:
I had Nationwide car insurance and had to file a fraud case against them because they signed my name to waive the personal injury portion of my policy. I had the original with no signature...they paid dearly. I would never do business with them again.
Mrs. V on 2009-08-27:
Oh my Goodness, Ms! How in the world did they think that they could get away with something like that???
MSCANTBEWRONG on 2009-08-27:
I'm not sure what they were thinking...the agent was a real dirt bag...I think he got his insurance license revoked. My lawyer had a field day with them. They being Nationwide thought the paperwork was on the up and up but after being shown the original documents they were not happy campers.
madconsumer on 2009-08-27:
so what was your issue? denied payment for services?
MSCANTBEWRONG on 2009-08-27:
I had a car accident which was the fault of the other driver. I contacted my insurance company, from the hospital I might add, to alert them of the accident. Once I got home I pulled out my policy and saw that I had a Personal Injury clause where I could claim 25,000 in the event the other driver didn't have adequate insurance to pay my medical bills, car repairs, etc...well it turned out they didn't. So I filed against my policy and it was denied because they said I had waived that coverage. So I filed a lawsuit against them and won.
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Ripped-off by Nationwide Home Warranty
Posted by on
HOUSTON, TEXAS -- I don't know whether to feel pleased I'm not alone or hacked-off at falling for the same SCAM being run by Nationwide Home Warranty of NY.

The company are wholly unethical and I have connected every regulatory agency I can in the hope they are heavily sanctioned. Like others, when I've made claims they stall demanding "MAINTENANCE" records. I only just moved into my relatively new house so didn't have any records ... so they said contact the previous owner for records going back THREE YEARS. Are they for real? Of course it's all part of the SCAM and they'll string you along until time for renewal, then agree to part meet your claim IF and ONLY IF you renew with them. THEY SHOULD BE SHUT DOWN!!

Like others ... I don't know how their claim desk "managers" sleep at nights.
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Anonymous on 2009-04-15:
It's the way that they get out of paying claims. But unfortunately they are correct in demanding those records. It's in the warranty terms. However, they don't specify what the records are to contain. The OP states the home is relatively new. How many years? Also what's the item in question? Some items require no maintenance.
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Horrible Experience with Nationwide Home Warranty
Posted by on
They decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service representative was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.

My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again!

I have read many other complaints of this same type of thing.
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Bad Home Warranty
Posted by on
EDMOND, OKLAHOMA -- Nationwide Home Warranty Insurance
P.O. Box 341 Zip 10013
New York, New York
United States
Phone: 888-500-2110

If anyone, beside myself, has had problems getting Nationwide Home Warranty to pay/settle claims on things covered under your contract, it's worthwhile in contacting the following to register complaints against them. The more complaints they get, the better. They are the least professional group I have ever dealt with and are dishonest in their practices.

New York State Department of Insurance: 212-480-6400
address to send complaint: CSB
New York State Insurance Dept.
25 Beaver St.
New York, NY 10004

In your complaint, list your name, Policy #, copies of any and all documentation and if you have names of people you talked to, time of call, etc... include in complaint.

New York State Attorney General: (Consumer Fraud Dept)
You need to request a written complaint form to be sent to you.

File a complaint with the State Attorney Generals Office in the State you purchased the policy. You can obtain this information on the internet.

Better Business Bureau of Metropolitan New York
Web address: http://www.newyork.bbb.org/
There will be a link to fill out a complaint about a business.

This all takes time, but the more dissatisfied customers report their fraudulent practices, the better.
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Crooks, Thieves and Liars!
Posted by on
NEW YORK, NEW YORK -- This is the most disreputable company that I have had the misfortune to deal with, they do not meet there obligations, are rude and disrespectful.

Please contact your Attorney General and the New York Attorney General if you have been RIPPED OFF by this company!
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Worst Company Ever
Posted by on
My story is not unlike most of the rest of the stories that are posted here, so I won't waste more of your time by having you read them. Bottom line... Bought the policy, tried to use it, was denied for reasons that were so ludicrous and was not allowed to get a refund on the policy, even though I was "guaranteed" I would be able to get a refund prorated at the time of cancellation. WORST COMPANY I HAVE EVER DEALT WITHIN MY LIFE... IN MY "WHOLE" LIFE. STAY AWAY FROM THIS COMPANY.
James in Oklahoma
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moneybags on 2010-01-21:
File a complaint with your attorney generals office.
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Posted by on
Based on all the negative reviews from almost all the home warranty providers, the logical thing to do is to put the money you were investing in home warranties in a savings account.
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MSCANTBEWRONG on 2009-09-24:
Do you have a specific complaint?
Anonymous on 2009-09-24:
So, what's your complaint?
This looks to be more of an "informative" post.
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Horrible Service
Posted by on
BALTIMORE, MARYLAND -- I called on Sunday to place a claim and was told I should hear back by Monday Morning. Monday I called several times to find out why no one has called and the few times I was not disconnected, they weer very rude and nasty saying you have to wait. I have called everyone few hours since then and it is now Tuesday afternoon and I still have no heat.

Apparently when you ask for a supervisor, they are all supervisors or managers. HORRIBLE COMPANY google the reviews, its a common theme.
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