NASHVILLE, NORTH CAROLINA -- I am highly disappointed with the method in which Nationwide has handled my claim. My truck was vandalized Jan. 2008, the dashboard was completely messed up and my stereo was stolen; also my passenger door was broken in so I'm unable to use that side. My main problem is that the adjuster wants a body shop to put in a dashboard put in from a junk yard which is not only time consuming for me but the body shop also.
As of Feb 17, nothing has been done to my truck because no one from the shop is calling to junk yards to see if they have a match or they have been unable to find one. I wanted to get an alarm system put in to prevent this from happening in the future, but I can't until this matter is taken care of. It makes no sense. Maybe it is because I didn't have a deductible, however, I pay insurance every month.
ORLANDO -- Abney Insurance Agent for Nationwide and the company of Nationwide itself. They was called after my son had to borrow my husband truck. Which was about a 30.000.00 dollar truck. Well that after the dealerships puts their nails into your coffin. But anyway, my husband bought the policy from one of the agent there and was told the price of the policy with my son living with us. Then he was told it would be cheaper if he just excluded him from the policy. Then my husband ask how long will he be excluded, the agent replied for as long as he lives with you. And after he moves out he will not be excluded anymore. So my husband sign the contract and left.
In Jan 2007 my son moved out of my husband house and moved to bell Florida. He came down here one weekend in March and ask my husband if he could borrow the truck for something and my husband said OK. My son took the truck and did whatever he was to do. He was coming down a dirt road and a deer came out of the woods in front of him, he then swerved to keep from hitting the deer, he lost control of the truck, it rolled over. The police were called and then my son called his father right after the police. My husband being concerned about our son, he ask "are you OK son?" He said "yes I am OK."
My husband and I DROVE DOWN there to make sure he was OK. We wasn't worried about the truck, it was covered by insurance. We could replace the truck, that was the least of our worries. My son and my husband called Nationwide and told them what happened.
Nationwide called a few days later to say the truck was not covered. When we ask why, it was, "well your son was exclude from the policy." No he's not, he no longer lives in our home. We provided the proof that they needed. A statement from his landlord and his PO box were he got his mail. They then said that the info should have been provided sooner like the day he moved out. OK, why was I not told that when I took out the policy? "Well sir it's all there in black and white." My husband explained he did not read it before he signed because he trusted the agent.
All the agent said was as soon as he moves out he will no longer be excluded. He wasn't told anything about having him send something to the agent the day he moved out. My husband would have never loaned a 30.000.00 dollar truck out if he did not think it would have been covered by his insurance. I called the agency to make sure he was no longer excluded, they said "no he his not excluded."
The next month my husband got the bank statement and his statement from Nationwide, they had put Jonathon back on his policy as a driver since April. I called to take care of it and the lady I spoke with said she didn't have him put on the policy, she only had him unexcluded. These people at Abney and Nationwide, they are not on your side.
ATLANTA, GEORGIA -- Nationwide auto insurance sucks. I had my car reared end on 9/18/2009 in Atlanta, GA by their client and they have been using the three D's on me. As of today I am still waiting on a court date in Atlanta. My car was total and they offered me 75% of the value and it took me 4 weeks to paid for my rental (out my pocket), no pay for lost wages 3 days, doc bill for son. My advise to anyone, get an attorney first.
MIDVALE, UTAH -- When I signed up with Nationwide I was quoted a reasonable price. Of course the price quoted and the price I got after I signed up was very different. So after about a year of paying too much I switched to a company that was way less and I called Nationwide to cancel my account. They said that I needed to send in a written and signed cancellation letter. So with my last payment I sent my cancellation letter and what a weight off my shoulders. Until about a month and a half later I get a bill from them saying I owe so much for the last month.
So I call them and they say they must not have received the letter and to fax another one. So I did and I guess they didn't get that either. I am so mad right now and you can bet I am not paying two car insurance companies. Although I am happy to pay my new company because they treat me so well (USAA) unlike Nationwide, I just want to be free from their clutches.