PORTSMOUTH, VIRGINIA -- 888-500-2110
I have had Nationwaide from 5/19/2009. I never had the need to use them. I just finished making a three month payment on May 19 and then about two weeks later received a letter stating that Arizona is not being covered any longer. In the beginning I was able to get someone on the phone promising me an immediate refund. Now it is impossible to get someone but about every fifth e-mail I get the same answer which is that as soon as they get moneY they will refund my money. I guess it is a blessing that I never had the need to use them since it is obvious that I would not have received THE SERVICE I paid for.
I feel I paid for this whole contract with no intent on their part to honor it.
NEW YORK, NEW YORK -- I purchased a 3 year home warranty in August 2008 and am now having to file a claim. They will not answer their phone and all numbers have directed me to make an inquiry by email. After making the inquiry via email they responded with a simple statement that my warranty has expired. Now I paid $339.99 for 3 months to cover a 3 year period and replied with the receipt of my payment. They now will not respond to my emails nor have they called me back. Horrible business!!! I have filed a complaint with the better business bureau and am waiting to hear from anyone in regards to this matter. My advice to you is to NOT use this company regardless of how good the perks seem or look!!! 2 Replies - Latest reply on 07/08/2010Add reply
NEW YORK, NEW YORK -- I enrolled in Nationwide"s warranty program in May 2009. In August 2009 I filed a claim. It took one week to contact them and another week for someone to come out. The repairman did his job extremely well. One month later I received an angry letter and bill from the repair company for non payment. It took a threat of going to the attorney general for them to pay. In June 2010, I filed a claim on the internet, as is their policy. After 6 days of no response I called them. I was told they no longer serviced my area. Unreal, they have been taking the monthly payment from checking account but now say they no longer service my account. I inquired concerning this and was told they did this in May 2010 and had sent emails to all their customers in the effected area. I never received an email, neither did my daughter. I save all my deleted emails on my computer. My daughter, whom I recommended her to purchase Nationwide had her only claim denied for pre existing. They company now wishes to refund one month. I believe they have not covered us for a long time.Add reply
This is the most disreputable company that I have had the misfortune to deal with, they do not meet there obligations, are rude and disrespectful.
Please contact your Attorney General and the New York Attorney General if you have been RIPPED OFF by this company!
STAY CLEAR OF THIS COMPANY!!! I have a home warranty, bought by the seller of the house we bought. Obviously they bought us the cheapest and least trustworthy company they could find (that's my opinion).
1 Replies - Latest reply on 02/08/2010Add reply
Back to the facts, I had two issues in my home--one with electrical, and one with the fridge/freezer. The electrician told me right away that Nationwide will not pay, so anything he does I will have to pay for.
The appliance repairman found that my freezer fan was not blowing cold air, so he bought the part, made the claim, and it was denied. When I finally got a hold of the company after 3 days (which, by the way, it took me 7 days to initially get my claim in the system), they said the claim was denied because the contractors report suggested that the issue was pre-existing. In speaking with the contractor, he said his report said no such thing.
By the way, both contractors told me that they have NEVER been paid by Nationwide Home Warranty. The electrician wasn't even going to come. Nationwide does not pay claims. How can they, if they hand out <$400 warranties on all home systems without ever having anyone come by to see what condition the systems are in? This is a cheap company that you MUST steer clear from.
BROOKLYN, NEW YORK -- I signed up for Nationwide Home Warranty, 40 days later I needed them to repair a water stoppage issue in my condo. They responded immediately to my claim, sent a plumber over the same morning. The plumber told them the price for repair, flat fee. Plumber did not solve problem for lack of payment. I refiled claim with Nationwide, no reply over 3 week period after numerous claims and telephone attempts. Finally, I got answer on phone to be told that claim was denied due to pre-existing condition. They told me they contacted plumber and he advised them of such a condition. I contacted plumber. He informed me that he had not spoken with Nationwide since he gave them flat rate price for repair. They completely lied; I cancelled plan and informed credit card company to dispute charge. Add reply
My story is not unlike most of the rest of the stories that are posted here, so I won't waste more of your time by having you read them. Bottom line... Bought the policy, tried to use it, was denied for reasons that were so ludicrous and was not allowed to get a refund on the policy, even though I was "guaranteed" I would be able to get a refund prorated at the time of cancellation. WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE... IN MY "WHOLE" LIFE. STAY AWAY FROM THIS COMPANY.
1 Replies - Latest reply on 01/21/2010Add reply
James in Oklahoma
Worst Service Ever Before
PO BOX 341, NEW YORK -- Over Telephone I authorized to charge my credit card in the amount of $350 for Home warranty on 5-26-2009. The contract should start on 6-1-2009. Before that date, I called and requested to cancel the ... read full review
Based on all the negative reviews from almost all the home warranty providers, the logical thing to do is to put the money you were investing in home warranties in a savings account. 2 Replies - Latest reply on 09/24/2009Add reply
NEW YORK, NEW YORK -- Nationwide Home Warranty is a huge consumer scam. After selling home insurance on the largest home components, they will throw up every imaginable roadblock. These include requiring maintenance records, ... read full review5 Replies - Latest reply on 08/27/2009
HOUSTON, TEXAS -- I don't know whether to feel pleased I'm not alone or hacked-off at falling for the same SCAM being run by Nationwide Home Warranty of NY.
1 Replies - Latest reply on 04/15/2009Add reply
The company are wholly unethical and I have connected every regulatory agency I can in the hope they are heavily sanctioned. Like others, when I've made claims they stall demanding "MAINTENANCE" records. I only just moved into my relatively new house so didn't have any records ... so they said contact the previous owner for records going back THREE YEARS. Are they for real? Of course it's all part of the SCAM and they'll string you along until time for renewal, then agree to part meet your claim IF and ONLY IF you renew with them. THEY SHOULD BE SHUT DOWN!!
Like others ... I don't know how their claim desk "managers" sleep at nights.
BALTIMORE, MARYLAND -- I called on Sunday to place a claim and was told I should hear back by Monday Morning. Monday I called several times to find out why no one has called and the few times I was not disconnected, they weer very rude and nasty saying you have to wait. I have called everyone few hours since then and it is now Tuesday afternoon and I still have no heat.
Apparently when you ask for a supervisor, they are all supervisors or managers. HORRIBLE COMPANY google the reviews, its a common theme.
Nationwide Home Warranty Is A Scam
NEW YORK -- BEWARE!! NATIONWIDE IS JUST A SCAM AND RIP-OFF!! I am so ANGRY!! Finally needed to file a claim with them on my refrigerator and Nationwide says that they will not repair/replace my refrigerator unless ... read full review
They decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service representative was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.
My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again!
I have read many other complaints of this same type of thing.
This company is a total scam. Stay far away!!!!!! They are very rude, have terrible customer service, and have denied every claim I made with no explanation. Every time I called, I would get put on hold forever or hung up on. Please contact the NY state attorney is you are a victim. It very easy to do.
Will Not Pay Claims
NEW YORK, NEW YORK -- This company will not pay claims. I located them online and took out their home warranty plus coverage on my water well. It covers my deep well pump that is 160 feet in the ground and supplies the only ... read full review5 Replies - Latest reply on 09/08/2008