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NC Home Furniture

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Bad customer service
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RALIEGH, NORTH CAROLINA -- NC Home Furniture is by far the worst excuse for a business I have ever encountered. My only fault is not reviewing the BBB report before doing business with this company. After ordering furniture and paying all money up front I was promised delivery in 8-12 weeks. After 12 weeks I contacted the store and was informed me furniture would be delivered the following week. When I called the following week I was told that in fact my furniture was not all received and that the person that had misinformed me had been fired and my furniture would all be in two more weeks. I waited and received no more contact from the company. I tried and tried to contact the company with no success. Finally I called and left a message that I was a customer interested in buying furniture and was ironically called back the very next day. I was promised again that I would be receiving my furniture in another week. Having no faith in this company to deliver I told them I would pick up the furniture myself. I was informed the day it would be ready to be picked up so I took time off work and rented a moving truck. I called the day I was leaving to pick up my furniture and was told that again there had been a mistake and that the furniture order was not complete. I told the manager this was the second time that I took time off work and that they could deliver the furniture at their cost. They reluctantly agreed to free delivery and a 10% discount that I could only use towards a purchase at their store. I waited an additional 4-6 weeks and finally was called to inform me of the delivery. NC home furniture set up curb side delivery which was not what was agreed upon. Fortunately the delivery men were prior military and helped me move a full bedroom set up stairs. I asked the movers how much they had been paid for delivery. They informed me only $400.00. This was a shock because the owner had told me it cost him a little over $1200.00 and the manager had sent me an email informing me the same thing. I provided the movers with the email to try to help them collect the money they deserved. Upon unboxing the furniture I found the furniture was damaged! I got a hold of the manager and she sent out someone to repair the furniture. She said the company would pay for the repair and discount the furniture according to the amount of the repairs. The repair man said he was a little apprehensive about dealing with this company so he would do the repairs upon payment from the company. That was the last I heard from the company. It has been a year since my original purchase and I am still waiting. Now all I can get is a voice mail and the web sight is gone. I have all my furniture although some is damaged and this company owes me about $1600.00 in discounts and furniture repair. I am assuming they are out of business and this is just a loss. I don't really know what to do. I am seeking legal advice and I do have the name of the owner or prior owner and manager. If they are still in business in some dark warehouse...Buyers Beware NC Home Furniture in Raleigh is crooked.
     
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tnchuck100 on 2006-12-10:
Never, ever pay 100% up front. Companies have no incentive whatsoever to help you after they have all your money. If they can hold you off for 8-12 weeks even your credit card company will not be sympathetic.
Anonymous on 2006-12-10:
tnchuck: good advice, I agree
JPPhilly on 2006-12-11:
We are dealing with the same situation. They took all of our money and we have no furniture to show for it. If you would like to contact me, I would like to start finding people who have been ripped off by this company and seeing if we can't do something to get our money back.
Chowin on 2006-12-12:
Folks, contact me please. I have more info on these crooks. I, too, have been ripped off.
dfields on 2006-12-14:
First off, consumers have no choice but to pay 100% of cost when purchasing items including delivery charges. What store is going to deliver anything without getting the money up-front?

Those consumers who have been ripped off have several options: contact the State Attorney's office; file a class-action lawsuit (you stated you have the name of the owner) which is good, even if the company is no longer in business; report your incidents to the FTC.

Keep us informed, please.
ncnofurniture on 2006-12-15:
I've had the same problem. They are in bankruptcy. File a claim with the Attorney General's office. They will probably tell you that you should file a claim with the bankruptcy court also. I would love info on the owner, though. Good luck and please email me if you need more info. I'm dealing with a couple other people who posted to you so it would be great for all of us to stick together on this.
SFBayGal on 2006-12-22:
I also noticed that their website is gone. However, I was able to locate another website which may be the same furniture store operating under a new website name. I had plans to order a particular bedroom set, which is only carried by one other furniture website(that I am aware of). When I realized that the ncfurniture.com website no longer existed, I searched for that same bedroom set and found it at this webiste. Since companies can still operate while they are in bankruptcy, check it out; it may be the same company.

http://www.ncfurniturehouse.com
EBailey on 2007-01-05:
After reading the previous comments, I'm glad to know that I'm not the only one ripped off by NC Home Furniture. Just like others, I ordered my stuff and didn't get it and now they are nowhere to be found. I would appreciate any help in hunting down these guys to get my money back. Please send the name of the owners so that I can start the process to get my money back!
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No Furniture No Refund
Posted by on
RALEIGH, NORTH CAROLINA -- I ordered my furniture after finding what I was looking for on their website. They took 100% of my money and said the furniture would be delivered in 4 to 6 weeks. That was in February. After agreeing to at least 3 delays, there was no prospect of the furniture and when I demanded a refund they actually gave me a hard time. When they finally agreed to refund me in July I thought I was done. But I didn't get the refund. In August, no refund. In September, no refund. In October, no refund. Now... no refund. And no furniture. Their answer was to ask for a chargeback because their bank won't allow them to credit back to customers. No one answers the phone when you call them. I was getting emailed responses from the manager assuring me they were looking into the problem. Their satisfactory status was revoked by the Better Business Bureau and they're facing more complaints from other consumers. Buyer Beware. It's NC No Furniture... and No Refund either. At least not yet. Nine months and counting.
     
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DebtorBasher on 2006-11-27:
Thanks for the information and warning...I never trust a company that charges for large items or large orders before the order is shipped...most companies will state that you will not be charged until the shipment is sent and that's the way they all should do business....good luck and keep after them.
Sparticus on 2006-11-27:
We ordered a large sunroom furniture set from a website middleman type company (from NC as well!). Our goods arrived on time, however most of the pieces were damaged. It took over 8 months of going back and forth with them to finally get the problems resolved. It is an unfortunate price to pay to save a few bucks. I would recommend just going to a local store in the future if you can.
Noneill on 2006-11-27:
Their bank won't allow them to refund customers??? Only reason a bank would have any say in that is if there was NO MONEY in the account! Money in a business account does not belong to the bank. They were lying.
DebtorBasher on 2006-11-27:
^^^^^^^^^^^^^^^^ That was my thought too.
JPPhilly on 2006-12-11:
WOW!!!!

The exact same thing happened to us with this company. I would love to discuss this with you further via email. We are at a loss...we got completely shnookered! We are in the process of getting legal into it. They no longer have a website, and no longer answer the phones. How can someone do this.

We ordered bedroom furniture for our daughter in May and got all of the exact same lines they posted to you. And to top it off, we got the same line telling us to do a chargeback with the credit card company....
Chowin on 2006-12-12:
For those of you that want other people that have been ripped off by these crooks, email me. I'm in. I have some info on them obtained, just today.
meemee on 2006-12-15:
HELLO, I AM AN ASHLEY STORE CUSTOMER SERVICE REP. (off duty)
Now before you bash the Ashley furniture corporation let me tell you a little about the company. Ashley reached it's 3 bill mark today and still isn't listed on the Forbes 400!! Why!? Because the amount of cash re invested in the company and employees. If you are a Ashley employee you would love your job and love your benefits. It's just an awsome place to work due to the amount of care the owners(waneks) have invested in Ashley. Most Ashley home stores are privately owned so poor quality for customer care is due to the owners ability to satisfy you the consumer. NOT ASHLEY FURNITURE>! Think about the 4000+ employees at Arcadia Wisconsin and the the thousands more worldwide and ask your self, IS ASHLEY A BAD COMPANY? NO they have good quality and great furniture and will bend over backwards even after your gift certificate or warranty has expired. This is just an every day thing with ashley. You the customer is our number one priority. NOW think of the thousands of employees and our beneifts or our incentive bonuses for doing a great job or our excellent product line or all the free stuff we have given away. Can you bash a company that has helped soo many people just because a privatley owned company has pooped on you? Most of them are privately owned and yes Ashley is learning who the arshlocks are
!
ChristinaB on 2006-12-17:
My husband and I have an identical story to the others. We ordered a bedroom set at the end of August. We read that it could take up to 20 weeks for delivery after placing the order so were not alarmed when September and October went without furniture. I emailed in mid October for an order status and was told the same as the others, "you can call your credit card company and we will not dispute this." We paid by debit card, so the bank says there may not be anything they can do. Now, the company's website is no longer up and the telephone number rings with no automated answering service to leave a message. We are filing a complaint with the Better Business Bureau and considering legal action. If there is a way we can join with others in the same situation, we would happily do so. Please contact us if you have any information that can help us also. Email me please: completelychick@yahoo.com I hope something can be done about this because there is no reason why innocent consumers should be a victim of this company's negligence to hold up a contract.
JPPhilly on 2006-12-27:
Well after reading the comments from everyone on this post and the other posts that are linked below, I think it would be a good thing to get a class-action lawsuit against these crooks. What do you think?
Ashley Furniture Sucks on 2007-07-18:
I wish I read this before I shopped there. Ashley Furniture SUCKS.
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