False Debt Collection from HughesNet Internet Services
OXFORD, NORTH CAROLINA -- NCO FINANCIAL SYSTEMS attempted a Fraudulent Debt Collection "from HughesNet Internet Services" 1.11.07 - UNTRUE. No past due notices or payments in arrears!
This company called my husband at work and said that our HughesNet satellite internet service was “two months delinquent (total: $200.00),” and that if we did not "pay either a $300.00 partial payment to terminate the 15 month agreement" or “pay in full $900.00 to have the service reinstated in 5-7 days,” we would be disconnected immediately. They insisted that a credit card payment over the phone was the only way to resolve this problem, and it had to be done immediately.
None of this made any sense, as I had not received any past due notices or email notices from HughesNet.com. When I said this, they said "We don't agree with HughesNet policies regarding overdue accounts, but that is how they handle delinquencies. And you are delinquent and scheduled for disconnect immediately.”
When I continued to question them, they said the account was two months past due, at $100.00 per month, would only mean that I owed $200.00, if in fact it was past due (which it was not). As I had been out of the country for the past four months AND had changed my credit card # of one of my cards, I thought this must be the problem and finally gave them my credit card #. Immediately afterwards, I was transferred to the “supervisor” who got my card code # and when he said I was to call HughesNet in 5 to 7 days to have my service turned back on, a week later, I said wait a minute. Why is the service being disconnected for a week if I am paying half of the entire year’s contract in advance?
When I refused to authorize the charge, they put the $900.00 through anyway after stating that they wouldn’t! I contacted Capital One Fraud Dept. who made a three way call to them, including me, and they said it would take “7-10- days to issue a refund.” This is also not true.
The following day I was able to reach HughesNet who said I was NOT delinquent, bills were being paid by my credit card account, and that they did not do business by calling people at work on the phone.
Capital One has now canceled my card since the number has been “stolen,” as NCO also had the three digit code on the back. I will be issued a new card expedited, so my own stupidity cost me $16.00. I can’t believe that I finally got scammed! I had been out of the country, could not find any account information while I was being threatened with “immediate disconnect” and caved in, since the girl on the other end kept saying “she didn’t agree with HughesNet’s policies, but even if I contacted them, I would just be referred back to her.” I could not get through to HughesNet at the first three numbers I found on the internet, did not have a reply to an email and had not received any contract information from them, so I ultimately believed the lies I was being told. Luckily I contacted my credit card company immediately after and found that NCO had in fact run the $900.00 charge through immediately, and then I was able to contact HughesNet at 866-347-3292, and then report NCO. What a mess!
I have seen that this company has scammed many, many people who have reported this all over the internet. They are blaming HughesNet, as I was, until I got in touch directly with HughesNet. I hope this terrible company can be put out of business, but I have found complaints lodged against NCO Financial Systems 1-800-688-3370 filed as far back as 2003. I am sure there are even earlier accounts. NCO has the nerve to not even change their phone number! Luckily I don’t believe that these criminals will profit from their lies. I hope this is the straw that breaks this devil’s back!
I have reported NCO Financial Systems (billed as “NCO FACS R. Meadows”) to Capital One, Hughes Net and on various locations on the internet. I should report this to our Attorney General as well. What a bunch of crooks!
Sincerely, C. Todd, Oxford NC