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Monogram Credit Card Fraud
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VIRGINIA -- I have received a letter from this company stating that my account was sold to them for collection. This account is for a supposed monogram gas card my husband opened in 1994. WE HAVE NEVER OPENED OR HAD A GAS CARD! I explained this to the girl I was speaking to and she said if I cannot prove that we never opened one we are responsible for the bill. The bill is for almost 900 dollars. I expressed to her my dissatisfaction in her comment because people fraudulently steal other's information and use it to open credit cards. She replied the same ignorant comment as before. So I asked her for more information and she said she could not provide any but that If I would like to pay over the phone I could. WTF! is basically what I told her. How can they demand we pay when we have never owned a gas card. I asked to speak to a supervisor and she said none was available to me. So what now? Are we stuck? I think not, If I have to take a negative rating on our credit score until they get to the bottom of it then so be it. I REFUSE TO PAY FOR SOMETHING OF WHICH WE HAVE NEVER OWNED OR OPENED! I then asked her again for a supervisor and she said there was not one available. I told her I refuse to speak to her because she is repeating the same stupidness out of her mouth as before. she then stated that I shall have the luxury of speaking to no one and hung up.


Scam Artists
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NEW YORK, NEW YORK -- NCO Financial has got to be investigated. Please contact appropriate authorities if you have been ripped off by them. Last year I received a collection notice from them about an overdue medical bill. Being a person who doesn't like the idea of having bad credit, I paid it promptly. After trying to get reimbursed by my insurer the insurance company informed me that nothing had gone to collection. Beth Israel hospital has no record of this debt going to collection.

I have repeatedly tried to get NCO to send me info about this debt and they have never sent me any documentation. I was out over $400 for this. It makes my blood boil. Last week I got a notice for an AT&T bill that was paid years ago. This company is a total con operation that uses semi-legitimate functions to get away with theft. Please tell your stories to the authorities. What they are doing is criminal.I am going to pursue litigation against these lowlifes.

NCO Group Acquires Loan Servicing Firm / JPMorgan Chase
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NCO Group Acquires Loan Servicing Firm

The BPO and collection giant is looking to expand its service offerings by taking on a loan servicing company in a deal that involves investors and entities controlled by JPMorgan Chase.

Business process outsource giant NCO Group plans to acquire loan-service firm Systems & Services Technologies Inc. (SST) in a deal between two ARM-industry firms majority-owned or largely controlled by banking behemoth JPMorgan Chase.

Terms of the deal weren't disclosed. Brian Callahan, NCO's vice president of financial reporting, told the deal did not require a filing with the U.S. Securities and Exchange Commission.

JPMorgan Chase bought St. Joseph, Mo.-based SST in 2005. Callahan said One Equity Partners, an investment arm of Chase, owns about 85 percent of NCO. One Equity Partners teamed with NCO's President and CEO Michael J. Barrist and other NCO executives to take the company private in November last year in a deal valued at $1.2 billion.

SST is a third-party collector that has serviced more than $22 billion in auto loan and lease, credit card and commercial equipment loan and lease debt since it began in 1995. It has about 1,000 employees in its two Missouri offices in Joplin and St. Joseph, according to its Web site.

Callahan said the SST acquisition will allow NCO to expand its approach to its collection efforts. “They do loan servicing. We haven't done a lot of that in the past. This helps us branch out in our service offerings,” said Callahan.

Callahan said the deal is expected to close in the fourth quarter. He declined to comment on any possible changes in SST's leadership or staff.

SST did not return insideARM's calls. The Joplin Globe reported yesterday that Glenn Estrella, SST chairman, said the deal meant SST would "grow from a midsize company to another level." Estrella is also a senior vice president with Chase, according to the Globe.

Horsham, Pa.-based NCO is a collector and business process outsource firm with more than 100 operation centers and 22,500 employees that serves clients worldwide.

by Burney Simpson,

Just to Inform
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Okay, I see that a lot of people are having problems with NCO, so I thought I'd offer some help since I work there. First of all, all the people that work there are not scum of the earth, we're just trying to get people to pay their bills. We're not considered customer service, it's collections. If we're calling your house for your debt, we just didn't pull it out of anywhere in the sky, the creditors we're collecting for send your debt to our office. If you don't answer, we'll keep calling. If you pay your bills we will stop, that simple. Also, if you're really hell bent on us not calling you, tell us to cease all contact by phone. Also, we can't read minds, so if you don't tell us we have the wrong number, we'll never know.
If you're not the debtor then tell us to stop calling and remove your number.
I see people are worried about it going on their credit report, you have to make special secured arrangements if its in the right time period to keep it from going on there, and you have to ask for it, all parties have to agree with the arrangement.
Also if you need a receipt, we don't send out paid in full letters, we have a website where you can access your acct and print out your receipt. The website is on the letter we send you with your web access code or you can get it by calling, so you don't even have to talk to us, or call back after 30 days and request a letter be sent to you after all gets processed.
Finally, if everyone knew what crap we did have to put up with all day, you probably wouldn't be the nicest bill collector either, although I personally try to give all the respect one deserves, just like I would like if someone called me. You really can't expect someone to listen to you if you're screaming in their ear, I understand that. We get screamed at, lied to, and hung up on all day long, and we get tired of calling you too, just like you hate hearing from us.

There's help out there...use the web
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I screen calls and do not call them...If contacted by mail put a freeze on your credit report so they cannot add info (ftc)...send a cease and desist letter
Your Name
Your Address
City, State, Zip
XYZ Collection Agency/Law Firm
1234 Main Street, #100
Any town, USA 10021

Re: File #0000000 - ABC Bank - #4445566778899000 -For: $5555.55

Dear Debt Collector /Debt Collector Attorney:
This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act (FDCPA), to cease all communication with me in regard to the debt referenced above.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement, the States Attorney General office and/or the American Collectors Association or local State Bar Association.

I/We have decided that we do not desire to work with a collection agency under any circumstances. I/We will contact the original creditor to resolve this matter directly, as circumstances warrant.

You are also notified that should any adverse information be placed against my/our
credit reports as a result of this notice that appropriate actions will be taken. Give
this very important matter the attention it deserves.
John J. Consumer

NOTE: This is an attempt to make a debt collector obey the law.
Any information obtained will be used for that purpose.
File a legal complaint for harassment Gov official (even P.O. or local police)

I know how upsetting it is, I've been getting calls for 3 months. If you do answer tell them that you are taping the call.


Whatever you do make them tell not give them any info, not even your name

Good Luck

Deceptive Settlement Agreement Practices by NCO
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COLUMBUS, OHIO -- NCO contacted me about my student loan. I agreed to their settlement offer because I wanted to be done with the mess. Then the rep said that the settlement could not be approved and upped it another couple hundred dollars. Also she said I had to pay it in full on that day to get the settlement. I could not pay it in full that day. They said I had to make a payment that very day and also demanded more that very day that I could pay them. I could not pay that high an amount so they took a lesser amount. I made the initial payment, and then I was to settle with three more payments in three months. The first two months I paid roughly $2000 each time. My final payment, according to their own letter, for for $500. But the letter that they sent me a few days before my final payment, now stated $550.

When I called the company, the rep I finally spoke to spoke to fast, did not listen to me, and was rude. I asked to speak to a supervisor and was told a supervisor did not come in until 11. I said I would all back then to speak to a supervisor and ended the conversation. Just a few minutes later the same rep called me back and I said I was not discussing it anymore, that I would call back and speak to a supervisor. When I called back, I was never connected to s supervisor. When I called back again and requested the fax number, figuring, I'll fax in my statement and offer, I was put on hold for a ridiculous period of time. Just to get a fax number.

This is my second dealing with NCO, and each time they have come back and increased their original settlement offer, saying I was no longer qualified for the lower amount and the supervisor would not approve it. I would suggest to counteroffer what they offer with a lower amount, because they are going to raise their offer, even if you accept their offer. They say, "OK I will get this approved" and then come back and tell you the settlement was not approved, and now you have to pay a lot more. They lure you in with a lower settlement offer and then raise their demands. This seems to be deceptive.

NCO Group Expands into Latin America
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NCO Group Expands into Latin America with Acquisition
December 18, 2006

NCO Group, Inc., a leading provider of business process outsourcing services, announced today the completion of the acquisition of the assets of Star Contact (BVI) Ltd. and Call Center-Telemarketing Pro-Panama, S.A. (together "Star Contact"), based in Panama City, Panama.
Star Contact is Central America's leading provider of outsourced, multilingual contact center and customer care services to some of the world's best-known businesses. Joseph Fidanque, III, Star Contact's founder and President, will remain President of Star Contact and assume additional responsibilities as Managing Director of NCO's Latin American Operations.

Commenting on the acquisition, Michael J. Barrist, President and Chief Executive Officer, stated, "The Star Contact transaction presents NCO with a unique opportunity to continue our global call center expansion, and with Joe Fidanque spearheading our Latin American initiatives, we are poised to launch a complete service offering in Latin America that will include Customer Relationship Management (CRM), Accounts Receivable Management (ARM), and Purchased Debt."

Joseph Fidanque, III, commented on the transaction by stating that, "Star Contact, the first company to offer outsourced contact center services from Panama, is ideally suited to partner with NCO for expansion into Latin America. Star Contact's current mix of CRM services complements NCO's core competencies in Accounts Receivable Management and Purchased Debt offerings, and we are especially enthusiastic about the business opportunities in Latin America for these services. Mr. Fidanque also added, "A critical component to our success has been the quality of our employees and our management. Our unique corporate culture has allowed us to succeed in providing excellent services to leading multinational companies and achieve unparalleled client loyalty. NCO's global leadership will enable us to build upon our success and to profitably extend the NCO model to all the corners of Latin America."

Cypress Capital Advisors, LLC of Coral Gables, Florida, acted as financial advisors to Star Contact and Joseph Fidanque, III.

Unethical AND Illegal
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ALABAMA -- Here's the lkatest tactic used by NCO via the telephone line.

  1. Place a call early in the morning with a "legal" message introduction "stating" it is requireed under the law. This Message will name the company, the purpose of the call, a RETURN NUMBER AND THE FILE NUMBER of the case.

  2. Within minutes they will return a call using a "dial around number" which leaves NO message if the call is not answered.

  3. Some of the dial around numberS will have a bogus "name" showing on your caller ID...such as "PENNSYLVANIA".

  4. Other dial around numbers will not have a company name or any other name...just a phone number on the caller ID.

  5. At least one of those dial around numbers is a PORNOGRAPHY COMPANY number.

  6. Another dial around number lists a name and n umber, but the number traces back to an individual in our State that does NOT have the name listed on the caller ID

I'm just wondering how many businessnes and individual telephone number they have hijacked to use in their business of harassing both people who owe nothing and those who might owe a back debt?

Until EVERYBODY who receieve ANY kind of communications from this company and others like it, begins to put pressure on State and Federal legislator's (who are in bed with them) to write NEW laws to put them out of business, they will continue to violate they laws of the lands as the so please to do, without any consequences!

There should be a federal law written that forbids the second and third part purchasing of any debt after the initial lending party or agency has taken action to "write-Off" a debt. This is the business arena that our legislators protect and fail to write laws of protection for the consumer.

Binding Arbitration should be another issues addressed better by laws, for the credit industry. NOBODY should be put into a position of "voluntairly" giving up ANY constitutional protected rights such as have access to a State or Federal Court, for any kind of legal resolve! Especially when dealing with collection companies such as NCO and many other's, who are second and third party purchasers of written off debt.

Credit Report / Payment Receipt
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DELAWARE -- I am in the process of buying my first house. There is a collection from NCO on my credit report that was paid in March of 2003. I called NCO a month ago to get a receipt of debt paid. They requested I send a self-addressed stamped envelope. I did so the next day. Three weeks later I had not received the receipt. Last Friday I called again and they said they never received the envelope and she would put in a request to have the receipt mailed. Yesterday I called and requested they fax the receipt because I need it to close on the house. The girls said..."Well, it might be done today...otherwise tomorrow." Surprise surprise...I call again today and when they finally find my information, they put me on hold for 10 minutes and then told me to call back because the person I needed to talk to wasn't there. I did not let that happen. SO..then what was supposed to be a supervisor got on the phone. He accused me of never sending the envelope OR calling last Friday. He said they don't need to send the receipt and they do it as a courtesy. He was so rude and condescending...and all I want is a receipt to prove I paid this debt over THREE YEARS AGO. I am a good person, I work hard, I am a single mom just trying to do the best for my family. This person made me feel like a crook and for what? He wasn't making any money off of me? They are in the wrong for never marking the debt paid and they can't simply fax a receipt verifying it paid. Oh...I am soooo upset. I am going to write letters. Better Business, Federal Trade, my governor, the President, heck...OPRAH! There should be some sort of recourse for this! I have done nothing wrong and did not to deserve to be treated the way I was. It just ripples...this has consequences on my, my kids, my banker, the loan processors, the people I am buying the house from, the people they are buying THEIR house from, etc. When it would all have been fine if they could just simple fax a receipt.

A Debt from nowhere!
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Last Saturday 9/23/06, I received two letters from NCO Financial. When I opened the letters, I was shocked to find out that I owe some money to AOL. When I realized it was a collection agency I became fearful of the threats contained in the letter, if I do not pay up.

Three years ago I closed my account with AOL by telephone. I had paid off any kind of outstanding balance I had with them. I never heard from AOL again after that. Which is why I found it unusual that AOL didn't contact me first. After all, there was a gap of three years. Usually a company would make a couple of attemps first before sending a collector after you.

Of course, I received these letters on a Saturday, and had to wait until Monday to call and find out what this was all about. In the meantime, I went to their web-site, provided the info they wanted. I couldn't get in because I was told that my info wasn't correct and I had to call them. I was so frustrated by this time, but I waited until Monday to call.

Monday I tried to call them and all I get was a couple of rings and then the sound of a fax. Okay, so I tried later and I get a few rings, then a hang up. BTW, the rings sounded different then any other ring I've heard.

By the time Monday came, I had figured this must've been a scam. However, I wanted to make sure. After these attempted calls, I was convinced this company was a scam.

I wanted to look into this further. I looked them up on the internet and this is where I found this web-site.

Much to my relief, I found others have had this same problem.

I will not pay them because I know I have paid AOL already three years ago. I would rather pay an attorney fee, if it ever gets that far, than to allow anyone to get away with a scam. Which is what I am strongly suspecting this is.

Thanks for allowing me to add my experience in order to inform others.

I am saving the letters if it gets to the point of having to dispute this. Am I doing the right thing?

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NCO Financial Systems Rating:
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1.0 out of 5, based on 1 ratings and
291 reviews & complaints.
Contact Information:
NCO Financial Systems
507 Prudential Road
Horsham, PA 19044
800-220-2274 (ph)
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