NCO Financial Systems Consumer Reviews - Page 3

Stay away from these people. They are aggressive and fraudulent. Any payments you give them will simply disappear with making any difference on the balance of your account, and any settlement you make with them will later turn into a payment instead of a settlement.

I should first mention the situation that lead up to my frustrating and long-running skirmishes with NCO. In 1999, I took out a loan for a truck driving school. The financers of this loan were, in themselves, questionable. Over the next couple of years, this company would operate under several different names (among them Student Loan Services) and from several locations. Dealing with them was frustrating and we never really got anywhere with paying down the loan.

Thank God (we thought) that Wells Fargo bought the loan from them. We expected to finally get this thing straightened out and out of our hair. We contacted Well Fargo and were told to wait on a statement before beginning to make our payments to Well Fargo. We were told this on several occasions when we called back to ask why we hadn't received a statement.

Well, a few months later they called us and told us that we were two payments behind and had to make a payment of $300+ to catch it up. We did this and then made regular payments for about six months. Then Wells Fargo told us that they had turned the account over to a collection agency over the $300+, in spite of the fact that we caught it up and had made payments for six months. Oddly enough they never offered us any of those payments back.

Anyway, this brought us to NCO Financial Services. We had long-running skirmishes with NCO. Their tactics were aggressive and none of the payments we made toward the balance we supposedly owed made any difference on the balance of what we owed. Out of desperation, and tired of throwing money down a proverbial well, we agreed to a settlement of $2,900. This was agreed to, foolishly, over the phone. And thought we were promised a settlement statement, we never received one. At least we had the foresight of paying by check instead of by credit card.

A few weeks later NCO called and said that we still owed $400 on the account. I told them to send us a statement showing the balances and explaining why after a $2,900 settlement we still owed $400. They never sent the statement and we didn't hear from them for a while. NCO never removed the account from our credit report, but after challenging it with Experian it was marked as settled on my credit report.

A few months ago we heard from NCO again. Now they're saying that although they offered us a settlement, it was rejected by "the bank." They offered us ANOTHER settlement of $2,000+. This is ongoing, and I simply refuse to deal with them any further. I consider their phone calls to be harassment and have already consulted a lawyer in regard to filing a lawsuit if this now ancient account shows up on my credit report again.

In my opinion, NCO Financial Systems should be shut down. Their tactics are aggressive and harassing, and they have perpetuated fraud on us, and apparently on person after person. I am stunned that they were not shut down by the powers that be years ago.

I own a successful company and have my degree in business and have been directly in marketing and the corporate world for over ten years. I have worked my tail off for every cent that I have earned. So when my accountant came to me with an unknown charge from NCO Financial Systems Inc., I decided to investigate it. The amount was $175.78 and I called our company bank who said it was a check and gave me the check number. But when I called up our records I saw that it was the same number but different price as what was listed.

Our bank mailed us a copy of the check and looking at it I could tell they had written the check to themselves. Then I attempted to call them directly and rectify the situation. Big mistake. At least for them. When you call them at 1-800-220-2274 and press 8, you go into the section of the company where a receptionist transfers you to the proper person. I keep a solid record and asked for her name. She didn't give it to me and instead transferred me to "Ashley" (if that is this wretched waste of skin's real name) who was upset that I was keeping a record of the call and tried to stonewall me.

Real quick about me. I take care of all of my customers and have gone to bat with them quite a few times. I'm a former kick boxer and just a mean SOB when you try to run me over. Anyway, this little prissy tried to tell me that I did not need her last name and that she was the only Ashley there. So you can feel free to call and find out for yourself if she is even a legit person. I had no problems in telling her that she was messing with the wrong business to which she started a little cussing match that I eagerly engaged in.

Hanging up the phone is the act of a coward. You can tell her that too. So I called back and had to deal with the same stupid receptionist and then spoke with another victim "Bentley". He asked me for my social and I promptly explained to him this was a business account and not a personal account. "Oh," he said "then this must be a mistake. I'm sorry for the inconvenience." You know "Bentley" sounded way too familiar, like this was all too common. So looking them up on the web I found this site and saw that this was happening all over.

So here is some key information I found for all of you. Number ONE: NCO financial does NOT work for Capital One. I contacted Capital One at 1-800-955-7070 and spoke with the lady who runs their collections department who assured me that they handle all collection in-house and that they were big enough that it didn't make sense that they would have ever outsourced collections. Number two: NCO Financial has a horrid BBB status. You can check it out at **. Number three: NCO Financial has small offices with one or two reps throughout the US. None of which have a positive standing with the BBB.

So if you have become a victim of these people, here is the best thing you can do. First call them and ask them for a summary of your bill to be faxed or mailed. Tell them you are going to be getting a credit account with a local jeweler and they want to see anything that you have made a payment with good history. If you haven't made a payment of good history of payments to them then proceed to the next step.

Next step: contact your bank and let them know you are a victim of a scam and have been fraudulently charged. Most banks have measures in place to handle this. Let your bank be your big brother in this situation. Once they see this same issue once or twice, you can be sure the bank (who does not like to waste money and will make these people pay once it becomes enough of an issue) will be much more devastating than you or I could be.

Next step: call Capital One or whoever they claim to be calling on behalf of and tell them you were contacted by NCO and will never get a credit card with them as long as they have such horrid people they outsource to (don't be verbatim). Once they get enough calls and see that it is going to impact them financially they will investigate NCO and file suit promptly.

Next step: paste this article into as many message boards as you can get your hands on. This will not only make for a stronger impact; but will also save other from becoming victims as well. Final step: closure. If we all implement these steps, it will not be long before NCO is filing for bankruptcy and we can all bask in the joy of watching a group of con artists go unemployed or go to jail, do not pass go, do not collect another red cent. I am posting this article here, on www.SwapItAll.com, Yahoo, Google, and every other message board I can get my hands on.

I have sent a letter to the BBB, FCC, FDCPA, the attorney general and anyone that will listen and do something about this ** gestapo company. It is amazing that companies like this can practice business in this manner. So unprofessional and oblivious to the laws.

I am writing a formal complaint against NCO (a collection company collecting for Capital one) and I have just been embarrassed, ridiculed and harassed by this company. The only information I was given was a phone number by Capital one to call them and resolve this matter (800) 226-2307. I would like to see this company investigated to the fullest extent. I would like to be informed of any action taken for my own legal and criminal needs.

When I received the first it was a recording that I hung up on. Then I received a call immediately from a Ms. ** who would not provide the company information or phone numbers - after I told her not to call again, she proceeded to call me a debtor and that she pays her bills and to bring my checkbook. I hung up on her and she called back 3 times to say that I was a little girl and that I was a ** loser and didn't pay my bills and said things like your mama. I expressed that she knew nothing about me and was out of line. She continued during these calls to verbally abuse me.

I proceeded to locate the phone number on just the name NCO that she provided and I called the company back and the boy that picked up the phone wanted to help me before he gave me a supervisor. And so I gave him the information and he asked if I was going to pay the bill. And I said that was not what this phone call was about and he proceeded to antagonize me by repeating the question and not answering my request for a supervisor and he started verbally abusing me as well saying my IQ was 10.

And finally he transferred me and I got someone named Mike who said he was a supervisor and asked what the problem was and he began giving me a hard time about the debt and badgering me asking me over and over why I don't pay my bills and not listening to the complaint and then after about five minutes he said that he was in the legal department and the call was being recorded which is a violation of my rights not being told of the recording at the beginning of the conversation and him misrepresenting himself as a supervisor instead of the legal department.

Then a third person got on the phone and I was still trying to explain what had originally happened and the guy that got on the phone said he was a lawyer for the company and they both started calling me retarded and when I got upset and started to cry they were enjoying it and asking for me to cry them a river. I hope this is taken very seriously and is investigated. Please notify me of any actions. Thank you. I cannot believe I had to start my day with this **.

I am dealing with NCO not about me, but my supervisor. I will not speculate why they are calling him and if he is calling them back because it is none of my business, but what is my business is how the collector has treated me. The first time he called, he gave his name and phone number. I asked for the company name and he identified it as NCO. No big deal, gave the message to my supervisor and went on. A couple days later, he called back. I recognized his voice. This call was a little more curt. When I told the collector my supervisor was unavailable, he said that I needed to make sure he was called back.

I told him that all I could do was pass the message on. The third time, he left a voice mail on my phone, calling me by name and leaving a file number saying that I needed to call him back. I did and got his voice mail. I asked him to call me at home if this was in regards to me, since all of the previous messages had been for my supervisor. The next call he asked for my supervisor and I again recognized his voice but this time he said he was calling from the settlement department of AMEX, but was the same phone number. Another call - my supervisor was on the phone and he asked to hold.

I put him on hold. I let him hold for a few minutes. When I went back to let him know that my supervisor was still on the phone, he got really ugly with me saying that he knew that the calls were being avoided and I could be prosecuted for impeding the collection process. At that point, I told him that he was revealing too much information, that I was the assistant, not the person in question and that he needed to speak to me reasonably. He called me an idiot and hung up. The last phone call, he again identified himself as being from AMEX and that asked if my supervisor was deliberately avoiding the phone calls.

I told him that I would not comment on that, but that I have passed all of his messages on to my supervisor. He told me that he was going to put in his notes that my supervisor was deliberately avoiding the calls and that I had confirmed that (which I did not). I am just amazed that they would treat anyone this way. They know that they are calling a corporate office and that I am not the party they are after. I am prohibited from giving out my supervisor's direct line, so these calls are going to keep coming to me. It puts me in a really awkward position because it is none of my business what the financial situation is of my supervisor.

I am sure that some of you will say that if my supervisor had paid his bills, they wouldn't be calling, but this is not what this post is about. It's about how I was treated. It doesn't matter that he may have an outstanding debt. I was threatened with legal action and I don't even own this company any money.

ROCHESTER, NEW YORK -- I've read a lot of information on this site about NCO, and was hoping maybe someone may know what I can do. First off...I had received a phone call from some woman on my VM saying I or my lawyer had to call this certain # by the end of the day. So I called back right away. I get this very, very ignorant woman, who told me that I had to make a settlement for Citibank. I never had an account with Citibank, and she starts arguing me, then goes..."Oh, it's Citibank seconds. You must have had a MasterCard or something." SO I tell her that I was already making payments directly to MasterCard, and she told me that wasn't true.

She then stated that she has called me repeatedly and left several messages and I have been ignoring her calls. I politely asked her if she could give me some dates so that I can check with my phone companies records to see if I got these calls. She then started yelling at me, and I asked her to please not to raise her voice to me. I'm not yelling at her so I don't feel I deserve that kind of treatment.

She kept at it, and I asked her why she was being so apprehensive. She then goes "HOLD ON" puts me on hold and then when coming off goes..."Are you now ready to discuss your options?" And I asked her once again to lower her voice, there was no need to yell at me, and she kept at it.

I then told her she was being very unprofessional and I don't understand why she is consistently arguing with me. At this point, anytime I would ask any questions she would yell over me, not even hearing what I was asking. She told me that I was unprofessional for not paying my bills and the IRS was coming after me. I asked her to transfer me to a supervisor and was hung up on.

SO I call back and get a male, who seemed pretty nice, but told kept giving me all these payment options. I told him I could pay 100 on one day and 100 on another and did 2 checks by phone, and I would call him within 30 days to set up another payment, since I just lost my job. I had to see what my finances would be.

Well...2 weeks later I get a letter in the mail telling me they're taking money out of my account that I "approved" on dates I didn't approve. I checked my checking account and lo and behold the money was taken out. SO I had to call my bank, make out some paperwork that made it illegal for NCO to take out any money from my account and then contacted NCO.

I asked to speak directly to the supervisor I had spoken to before and he proceeds to argue with me, saying that since I wrote a letter previous to this, asking them to only contact me by mail, that somehow gave them permission to take money out of my account. I told him I would be contacting my state's attorney general and he told me not to make threats to him.

SO I call again and get a female supervisor who apologised and said my money would be back in my account in 3 business days. It came about a month later, but not before I got a letter from NCO telling me they couldn't find proof of my accusation, then poof... I get the money in my account. Weird, huh. So fast forward, a couple months later. I get a letter saying that I faulted on the 100 dollar a month payment plan I set up, that I never set up.

I made a complaint with both the NY and PA attorney generals and all I got back from the attorney general is a letter stating that they made the investigation and a letter from NCO saying that their "employees are not allowed to raise their voices" and I set up a payment plan with them and they refunded the money they took even though I authorised it (which I didn't). I guess at this point I would like to know what else I can do. I've been paying them, but I don't feel comfortable in doing so, and really feel like they got away with the horrible treatment I received.

DAYTON, OHIO -- I've been dealing with NCO for the past six months, paying off a closed credit card debt. I've been paying off any and all debts (about $3700 total, including the NCO stuff) for almost seven months but the other debts were still with the original companies and NCO only handles one collections-type debt. When my dealings with NCO originated they informed me right off the bat that they were going to sue me for the entire $2,000 unless I made a payment arrangement that day. I was told that I could pay in full or I could "settle" the debt for $1700, but that I shouldn't choose the settlement because I would never, ever be able to get another line of credit.

I replied that I couldn't accept either of those arrangements because I couldn't possibly come up with that kind of money all at once. The call ended with me being told that I would next hear from their legal department. So, the following day I get another call from NCO, only this time they are willing to put me on a payment plan. Great. I had to haggle with the woman to get a payment plan I could handle, but when the call ended, I had agreed to pay $100 a month until I could fully settle the debt. Yes, I was a complete dolt and authorized "checks by phone." I am knocking on wood because that hasn't come back to haunt me... yet.

So, since November I have paid NCO $100 a month, which they make me authorize by phone on the first of the month and then they take out on the 26th. All was going well, I paid off all my other debts (which were much smaller), kept current on all of my new bills and life was good. So good, in fact, that I was just about in the position to take NCO up on their settlement offer. Oddly enough, even though I had paid them $500, my full debt was still $2000 and my settlement offer was still $1700. I'm told that my monthly payments have been applied to the accumulating interest only. Whatever...

I contacted an NCO representative and informed her that I was just about ready to take the settlement (within two weeks) and that I would like to have the settlement offering in writing before any cash changed hands. She seemed like such a nice woman and was a true pleasure to deal with.

The settlement letter came today. And so did an unexpected monetary need. The need is going to put me off another 2 weeks on the settlement issue. I was just about to call NCO when they called me. Tom told me that he was now in charge of my account and that he needed my payment in full, today, check by phone. I explained that I couldn't do that. I explained that I would be able to in three weeks and that I would make my regular $100 monthly payment for April. He got rude and aggressive with me. He demanded to know what else I was using my money for... blah, blah, blah.

He demanded a post dated check for the entire debt amount to be put through for the 26th of this month. I explained that I would not do that because I could not be sure that all $1700 would be in the account then because the unexpected does happen from time to time. Tom then told me that my former payment plan was unacceptable, that the woman I had dealt with was not really allowed to let me make such low payments for such an extended period of time and that is why I was now his case.

And within 30 seconds I began to cry like a baby. Tom informed me that he had no choice, he was going to recommend that NCO take the "next step". The "next step" is legal, a judgment against me and the garnishment of my wages. I told him I didn't understand why he was calling me since I was taking care of the debt. He replied "You've got to be kidding!" and that he had just "signed off" on a letter about all of this stuff today and that he knew I didn't want to have to deal with legal fees but I should contact an attorney.

In fact, I should have my attorney call him tomorrow so that he can explain to the attorney about the garnishment of wages and process. I said, "Okay, I guess I'll do that..." And then he said goodbye and ended the call. Why would NCO toss me over to a legal department when I have been paying them in good faith and have informed them that I am about a month away from paying them the settlement agreement? Can they really do this to me? Is there anything I can do?

NCO Financial started calling me very soon after I went delinquent on my American Express card. Before I go any further, YES I do owe the debt, but due to financial reasons, I was unable to make any payments at the time. So, they called me all day, every day... Called my cell, my wife, anything they could. Even after talking to them and explaining my issue, they would call me back the same day hoping that I miraculously won the lottery and could pay them. They all spoke horrible English and eventually started talking down to me and trying to put words in my mouth.

After months of this, we finally came to terms on a settlement, but they REFUSED to put anything in writing. After talking to 4 supervisors and catching them all in lies about their company's practices (they all contradicted each other), I finally got to feeling that I was being scammed and just felt very uncomfortable. I called American Express with an attempt to settle directly with them, however they said I could not. I then learned that NCO was contracted out to collect the debt and that it WAS NOT SOLD TO THEM. The lady with AMEX asked if I would like to file a complaint with their actions, I did and she removed them from negotiations.

Within a week's time, NCO stopped calling and Nationwide Credit took over. After a 20 minutes phone call, I came to terms with Nationwide and within 3 weeks, the settlement was COMPLETE!!! NCO has not called me since. I am more excited to see NCO go down than I am to settle that account... lol. So if you are in the same boat as I was, call your original creditor and see if you can have them removed from the account.

About 2 months ago, I started getting telephone calls from NCO Financial at ALL times of the day. Starting at 8am and not ending until 9pm. I finally got tired of it and called them back. They told me that I had a debt that needed to be paid. When I inquired from whom this debt was for, they stated it was from Sears Roebuck. Here's the kicker... I haven't had a Sears account since 1989 when my credit cards were stolen.

When I asked the guy at NCO what the date of the debt was. He stated, 1989. I then told him, that under the laws of Florida, this is a non-valid debt as it was from stolen credit cards AND extend past 7 years. I told him to stop calling me, and if they continue, they will be sued for harassment and fraud. That actually seemed to work.

Then, I jumped on the phone with Sears's Fraud Department. Of course they asked me for my account information... which I didn't have and haven't had in 20 years! I informed them that selling an account that they had a police report on for theft, was illegal and I demanded that they ceased NCO Financial immediately, or they will also face a lawsuit. Their fraud department "disconnected" my call THREE TIMES!!!

I decided to pull my credit reports. Sure enough, NCO Financial is listed on my credit report SEVEN TIMES. TWO are for the same account (for which proof of theft was given). The other FIVE accounts were from companies that go back 15 years or more!

This is very frustrating as I DO NOT OWE ON THESE ACCOUNTS. I spent three years of my life fighting credit card companies and proving the theft of my credit cards and identity theft. Now, thinking that I can start to get my life back, NCO Financial decides to repost old debts to my credit file. Regardless that I do not owe them anything! Now, I have to go back 20 years, find the police report and dispute all the items on my credit report.

This is a never ending cycle and I am so fed up with it, that I am going to fight fire with fire. I'm not only posting as much negative information about NCO Financial and the companies that sell their accounts to them, all over the internet... I am going to every single BBB and Government Consumer Department known to man.

NCO Financial, needs to stop being greedy and buying up accounts! They need to actually research the "zombie" accounts that they are buying before they find themselves out of business for good. I think a Class Action Lawsuit is in order. And I believe, that any company that sells its old and closed accounts to NCO Financial, should have to pay as well. Selling fraudulent and old accounts should be against the law! It's fraudulence on a corporate level.

BRITISH COLUMBIA -- I have been getting a daily call (sometimes 2) from NCO Financial for 3 months. Our telephone number is new to us 3 months ago and the calls started the day we got the new number. It is from a machine - no human even comes on the line ever. The message is to call back to a phone number and use my number as the reference number. Our phone number is unlisted and I have a serious health condition which makes phone calls difficult for me. So I just wanted to see how long this company would continue to call for. Well it's been 3 months!

I wrote an email to NCO Financial - no response. SO finally today I telephoned the number. Which is totally against what I feel I should have to do to stop this harassment. I even called Telus to ask what they could do about it. They can't do anything - except me dialing *69 after I receive the call and then paying for the service of call block.

When I called the NCO number I was annoyed and told them these calls must be for the previous owner of this number because I just moved here from 3000 miles away and have no debts. Plus no one had my number on the day when they started to call. (They were the first people to use the number.) The woman was very RUDE! She sarcastically told me that may be I should have called in then. I explained I have a serious health condition and had emailed her company. She then rudely stated she did not have control over emails. I asked her to stop with the "attitude" and she replied that I started with the attitude first. Then she hung up.

So I called Telus then and called NCO back. So I tried again to get them to listen. This time I got a ** - she was more polite and I could at least understand her name since she spoke it a little slower than the first aggressive rude woman. They transferred me to someone who could "put a note on the file." The other woman who had hung up on me did nothing to put a note on the file that I was not the person they were looking for. She could have because they know the number you are calling from.

This second person I spoke to asked for my name - which of course I refused. I said, "You can tell me who you are looking for though" - and he did - some **... person. I stated that no one here has that name. He then asked if I knew him and what my address was etc. All this for calls meant for someone else. I do not have much energy with my health and this now just took up a significant portion of my energy for today!

TEXAS -- Recently pulled my credit report because I am thinking about buying a house. There is an entry from NCO on there that I had never seen before. I tried to contact NCO to find out what it was for exactly and just pay it off. Well, that's when the fun began. The first five times I called I was hung up on when I asked for validation. So now I'm a little upset. OK, easy fix, contact the original creditor (an electric company), get a bill from them and just pay them.

Next problem, they have no record of me ever having an account with them and I had never heard of them either. I dispute the entry with the CRA's. Amazingly it comes back verified. Call NCO again, finally get someone who will stay on the phone. He tells me it's for an address for a house I moved out of in June 1999. He also told me that it was set to go to their legal department in 11 days. I requested that an original bill be sent to me.

Well, on March 16 I get a letter from their legal representation (Boyajian Law Offices) saying that I never sent the payment I promised. HUH, I never promised a payment, I want some sort of proof. OK, now I'm really ticked. Call Experian to find out how they verified this debt when I can't get any info from NCO on it.

Now I find out something real interesting. NCO is reporting this as first going delinquent in March 2003, but originally had the first delinquency date as February 1999. Cute, account starts getting old just reinvent the date. The really weird thing is how could it even be February 1999 when I lived in that house till June 1999. Pretty sure I had electricity, think I would remember if I didn't.

Seems like they just like to make dates up. The really funny thing is if they had just sent me a bill when I first tried to call them I would have probably paid up thinking that it was a utility bill I just forgot about. Now they have gotten me mad and I am reporting them to every governing agency I can think of.