CARROLLTON, TEXAS -- When I bought my cellphone, I decided that insurance for the phone would be a good idea. Now, in my mind, insurance usually means, I don't have to be Extra careful. It means, that mistakes are allowed and accidents can happen, and the insurance company will help me take care of them. On May 1, 2001 I went to visit someone. I parked my car in the driveway in the person's alley, and went inside. Unfortunately, I left my cell phone in the car. It was a hot summer day, and absent-mindedly, I left my window down as well. So, while I was inside, the person I was visiting, got a phone call from my cell phone.
Now, when they told me, I realized something fishy was going on, since my cell phone was in the car. So, I ran out to my car to check, and found that my cell phone was missing. It was gone, just like that. I had only been inside for a few minutes. So, immediately, I called the insurance company and told it what happened. It told me I needed to get a police report before they took any action. So, I called the police, and got a report. I called the insurance company again and let it know, and checked up on the status of my case. Repeatedly, over and over, I called the insurance company wanting to know what they were doing about the situation.
In the beginning, they gave me the run around-they put me on hold constantly, they switched the phone from one person to another, and used other tactics to get me off their back. Finally, after several weeks of phone calls, they decide to tell me that they aren't going to do anything about it and that I can't get a replacement phone. The reason they gave me was that I was should not have left the windows down, so as a result of my 'carelessness' they will not do anything to take care of the problem. In my opinion, this is an outrage. An insurance company exists so that the person has backup when faced with a problem.
Unfortunately, in this situation, I had to insure myself first, then turn to the insurance. If I knew I had to always be extra careful, and not have my cell phone stolen, why would I get insurance? There would be no use for it. To call this an insurance company, and not provide the customer with any insurance, is False Advertising. To help keep me as a potential future customer, I would like the following: I would like to know that as an insurance company, you will do your job as you are supposed to. When something like this happens, I expect that I am not held responsible for it. As a result, I am entitled, to a free replacement for my cell phone of equal value.
At the very least I would like a response from your company regarding this incident.
BOCA RATON, FLORIDA -- The previous reviewers are absolutely correct in their claims against NCOA (www.joinncoa.net). I had purchased my plan through Letstalk.com and had only wished I'd known what sort of insurance I was purchasing, or had seen these reviews in advance. I filed a claim over 3 weeks ago and have received few details regarding the phone I seemingly sent to the great beyond. This is well beyond their advertised claim of an average turnover time of 5 days. Customer response/service has been non-existent, as I've left over a dozen voicemails or have been told an "accounts manager" would be returning my call.
I've received numerous false dates regarding when I would be receiving my phone, and finally took it upon myself to call and deal with the outsourced cell phone providers to get any information. Dealing with them has been an absolute nightmare, and we have to take action against this blatant insurance fraud. First, if they have your phone, try contacting them at the numbers below. Do not bother with the 1 800 number as it will always direct you to a voicemail message and they will never respond to your calls. **. The "supervisor's" extension is **, but I've never gotten through.
Also try calling the outsourced agent if you sent your phone in for repairs (Wireless Revival, for example). Their number appears on the RFS info sheet you sent with your phone. Next, if you have been wronged by them, as clearly others have been on this website, we need to act. After (or if) I ever receive my phone I will be filing taking action. Please join me.
First, file a complaint with the Better Business Bureau. The company is located in Florida (mailing address below). FYI, there are over 155 claims against them through the BBB in the last 36 months alone. ** Next, Florida has an official Division of Insurance Fraud which accepts claims and investigates them. This is the real legal recourse as the BBB holds no true power.
Finally, call whomever sold you the policy and urge them to stop selling NCOA policies. Threaten to include them on these reports to the Division of Insurance Fraud and the BBB, or see if there is a similar Division in the base state for your cell phone company. Take action now! Let's shut them down. And did I mention the Division of Insurance Fraud offers Rewards? National Cellular Owners Association. PO Box 273566. Boca Raton, FL 33427-3566.
SALINAS, CALIFORNIA -- Several Months ago my wife and I purchased phones and insurance (NCOA) through Wirefly. My phone was damaged and was no longer working. I contacted NCOA through their website and was give an "NCOA Reapair Approval Letter". I shipped my phone Priority Mail on 5/24/06. After several attempts to check the status of repair on the NCOA web site I emailed their support dept. I did not receive a response, so, I emailed them again. Of course, I did not get a response. I have placed two phone calls leaving my contact information and...no response.
Where is my phone?!?!? I have found several complaints on "my3cents" as well as other web sites. Anyone filed a lawsuit yet? Monday (6/12) I will check with the post office to confirm delivery of the phone. Afterwards I am filing a complaint with the attorney General.
BOCA RATON, FLORIDA -- Yes, I purchased an insurance for my phone from NCOA and well it's good for nothing! It gives you information on what they'll cover but don't be fooled. ALL THEY DO IS TAKE YOUR MONEY and PROVIDE YOU WITH NO SERVICE!!! Please do us all a favor AND IF THERE'S ANYONE WHO BOUGHT OR IS IN NEED OF BUYING a cell phone, TELL THEM NOT TO BUY INSURANCE FROM THIS company... SPREAD THE WORD and for all of us who were ripped off, can't we all do something about this!!!