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Playing Words Game to Deny a Gift Card Promotion
Posted by on
Rating: 1/51
ONLINE, VIRGINIA -- What's on the website when I put the order.

Gift Card's value doubles when purchase includes at least one regular-priced Apparel item and one regular-priced item from either Shoes or Bags.

when I got the gift card it did not double its value and their saying is shoes has to be Man size or Woman size not toddler size.
whatever, Neiman Marcus always find ways to trick customers with hundreds of excuses. Neiman Marcus sucks!!!
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FoDaddy19 on 01/17/2014:
Actually it's not uncommon at all for sales involving shoes to not include certain variety of shoes, kids shoes especially.
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Lousy Store Policies and Snooty Salesclerks
Posted on
HONOLULU, HAWAII -- Please join me in boycotting Neiman Marcus if you've had similar shopping experiences...

first, their "price match" policy sucks. I bought a pair of jeans for $168. found the same pair online on sale for $99. whether or not the $99 sale price was found on Neiman Marcus online or any other online merchant shouldn't be an issue; doesn't it make sense for them to honor the sale price and refund the difference? if they don't, I'll just shop online from now on, meaning they've lost a very good customer. every customer they lose means lower sales. eventually they'll alienate enough customers like liberty house did with their lousy store policies and go out of business. just watch and see. it's just a matter of time. who wants to bet? secondly, what's with all the snooty salesclerks? I'm local so I dress local, meaning shorts and a t-shirt. I want to be comfortable when I shop. the salesclerk are dressed impeccably, but so what? don't they make minimum wage plus commission? I'm not intimidated by the prices. I've bought $500 dress shirts. hell, I'd spend $1,000 on a shirt if I totally loved it. bet they can't! so there! just disgusted.

similar stories? please share. and then boycott Neiman Marcus!!!!
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Weedwhacked on 09/14/2010:
Online prices never qualify for price matches at any store!
Anonymous on 09/14/2010:
Venice09 on 09/15/2010:
If you can spend a thousand dollars on a shirt, why would you argue over a price match amounting to $69? I'm not going to bother looking up their price matching policy, but the only bet I'm willing to take is that it does not apply to online purchases.
bob932304 on 09/15/2010:
You either shop online or in a regular store - prices are different. I don't of any bricks-and-mortar store that will match an online price at their own website or any other store's websit. This isn't just Neiman Marcus.
Anonymous on 09/15/2010:
@venice09: it's not the $69, it's the principle. just because I have the money to afford a $1,000 shirt doesn't mean I want to pay an extra $69 for a pair of jeans if I don't have to. it's because I'm smart that I have the means to afford these things. you completely missed my point.

@bob932304: in fact, Neiman Marcus would honor the sale price had it been their online store that I found the sales price. it was actually on the website of the brand of jeans that I bought that I found the sales price. Nordstrom is excellent in this matter and has price-matched in similar situations. my point is that no matter where the cheaper price is found, Neiman Marcus should honor it because they've now lost me as a customer. I will no longer step in their store, but rather search online and it won't be on their online store. they will forgo my future dollars for refusing to understand my point and refund me the $69. people, it's the principle. ever heard of excellent customer service?
Anonymous on 09/15/2010:
@dryad: and your point is?
Venice09 on 09/15/2010:
Didn't miss your point at all, disgusted. It's just that people who make that point appear to be greedy. I'm not saying you are greedy. It's just the way it appears.
Anonymous on 09/15/2010:
I have a feeling that the type of people that shop at Neiman Marcus will continue to shop there. They probably don't care that much about comparison shopping. If they did, they wouldn't be shopping there at all. We don't have a Neiman Marcus in my area, so I guess it won't be a problem for me. I do agree that Nordstrom has great customer service though.
jktshff1 on 09/15/2010:
+100 Dryad
PepperElf on 09/15/2010:
"whether or not the $99 sale price was found on Neiman Marcus online or any other online merchant shouldn't be an issue; "

Um wrong. it matters where you found the sales price.

and most store websites even say that they cannot price match the online sales to in store prices

1) Found it on their website? Sorry but website pricing WILL be different than store pricing. MOST stores do this because the online store and the brick/mortar store are two separate entities with different storage

online, they have a giant warehouse so they can store extra.... thus they can sell it for cheaper
at the physical store they have a LIMITED storage which means they can't stock giant amounts of every item ... so they can't offer the same prices

2) Other stores online - same thing.
rockfishing on 09/15/2010:
I am horrified that Neimam Marcus would do such a thing and will never buy another thing from them.
Venice09 on 09/15/2010:
My curiosity got the best of me so checked the website but couldn't find a price matching policy. Why would I be persuaded to boycott a store just because a customer thinks it should honor a non-existent policy? I don't think too many people will be jumping on the boycotting bandwagon in this case. There are reasons online prices are lower, and I don't know of any store that matches an online price, and certainly not the online price of another retailer.
clutzycook on 09/15/2010:
I witnessed a similar thing at TRU last week. The customers in front of me were asking the clerk if they still price matched with their online price in-store. The clerk said that they didn't. Fortunately the customer didn't raise a fuss but my first thought was that I have never seen a brick and mortar store match the price of their online counterpart.
Anonymous on 09/16/2010:
@singsing: that's where you're wrong. just because I have money and can afford to shop at Neiman Marcus doesn't mean I want to throw away money...

@pepperelf: you didn't read my comment carefully. Neiman Marcus does IN FACT price-match their in-store prices with online prices. your comment on online vs. store pricing may be so where you live, but it's not so here in honolulu. I've also shopped both louis vuitton online and at the ala moana center. in fact, the in-store prices are actually cheaper than the online prices. how do you explain that? and everything I purchase online from Nordstrom is the same price in-store here.
@rockfishing: like your sarcasm!
@venice09: no, neither Neiman Marcus nor Nordstrom advertise a price-match policy, but both of them have them in place. I happened to read about it and now always ask. try calling their toll-free number and ask yourself. re online vs. in-store pricing: see @pepperelf above. don't assume that the way things are where you live is the same every where; things are definitely handled differently in Hawaii.
@clutzycook: see @pepperelf above.

the other more poignant issue is the snotty salesclerks...@venice09: I don't know where you live, but people in Hawaii don't get all dressed up to go shopping, but for some reason, the salesclerks---even tho they're often local and non-white---have this stinky attitude and treat you as if you can't afford their merchandise. why would I walk in their store for then? don't they want to sell me their goods? venice09, maybe you're white, attractive and dress well, so you're treated with respect and are given lots of attention when you walk in to high-end stores. I'm an average looking local Chinese-American and we aren't treated as well, yes, even in Hawaii. I've even been ignored by salesclerks who kiss-ass to the white customers. that really pisses me off and I never go back.
Anonymous on 09/16/2010:
disgusted, you misunderstood. I wasn't talking about you. The people I am referring to are the people that have so much money they really don't need to worry about where they do or don't shop. When they see something, they buy it. There are many people like that out there in the Neiman Marcus world--you excluded. There are exceptions to every rule.
Venice09 on 09/16/2010:
I wouldn't shop at a store that had hidden policies only for people who ask. Where did you read about this price matching policy? Maybe the information is incorrect.

I'm sorry that you think your appearance is excluding you from this policy that may or may not exist. I've been to Hawaii, but only as a tourist, so I doubt the service I received was affected by my appearance. I live in New York and am rarely well dressed, which sometimes causes me to receive less attention from salespeople. But I can't say that a store ever refused to honor its policy just because they didn't like the way I looked.
Anonymous on 09/16/2010:
Okay, I found a couple of web sites for you:

It looks like Nordstrom does price match, but NM does not, according to the women on this blog anyway (2nd web address). There were several replies that said they do not--all shoppers at NM. I could find nothing on the NM site regarding this one way or the other.
PepperElf on 09/16/2010:
You do realize NM has sales that are listed as "Online Only" yes?

A lot of them actually. I searched for "online only" specifically at their site (using google) and found over 600 hits. That means over 600 times they've used the phrase "online only" for an online sale

online only means... well online only.

as for why you sometimes find things available cheaper in store?
simple. Some items are priced lower imply to get rid of them if they weren't selling, or if they had few left and more popular merchandise is being placed out.

that's why stores have clearance racks too.

as for my search I'll make it simple for you
eh... got to tiny URL that link so it doesn't stretch the page out lol
shootingstar1284 on 09/16/2010:
disgusted shopper, per your first comment:

@bob932304: in fact, Neiman Marcus would honor the sale price had it been their online store that I found the sales price. it was actually on the website of the brand of jeans that I bought that I found the sales price.

you resolved your own issue. Per your own admission, NM would have price matched their own website (though I am unaware of many places that do PM online prices), but you state that you found the price on the website of the jeans brand. That's outside of the scope of their policy, and you're not entitled to the price match.
Venice09 on 09/16/2010:
Exactly, shootingstar.
Mary on 03/08/2014:
NM is getting worse and worse.
They have morons who work there, who don't care or have any understanding how to treat customers. Management is very unprofessional and rude. No class whatsoever. Can't find items, lazy, rude, stupid.... they are losing their business because other stores have better stuff, selections and policies.
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Neiman Marcus - beware of refused returns
Posted by on
PARAMUS -- Neiman Marcus - Be aware of refused returns! I had returned some of my online purchased item at the store but 2 weeks later received 2 items back with the letter stating that the labels have been removed. I inspected items and found that all labels were there. After contacting customer service I was told that size labels were cut-off - Not only I did not cut them off, I did not even see that they were missing since I intended to return these items. for all I know it could be how they shipped it to me, or it could have been someone else's returns.
Will never shop at this store again!!
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Lil123 on 07/27/2010:
Incompetent staff at Neiman Marcus – Diesel and Wet Cement t-shirts do not have a size label – it appears to be missing BY DESIGN!
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Vice President of Customer Service should be Fired!!!
Posted on
DALLAS, TEXAS -- The VP of Customer Service at Neiman Marcus Direct/Online forgot what the main purpose of her job title is. Instead of trying to help customers resolve their issues, she spends her time putting blocks on customer accounts so no other associate can give any information and for all calls to be only routed to her. I think this rude, incompetent lady forgot what the main principles of customer service are after being on the job for to long. She finds it's much easier to deceive and inconvenient the customer, instead of trying to help them. She doesn't even want to take responsibility for what she does, because she has her assistants return her calls and answer her emails. I think she is just a grumpy lady who is unhappy with her job, and gets satisfaction from providing distress to the customer, instead of help. Someone needs to teach this lady a lesson and give her seat up to someone who will actually appreciate their job title. With the bad service, internal schemes, and rude attitude she is not only causing loss of business for Neiman Marcus Direct/Online, but the NM Group as a whole. Her approach to solving customer's problems gives a bad image not only to the online store but to NM's affiliates as well - I would never allow myself to buy something again with a Neiman Marcus tag on it.
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Anonymous on 01/08/2010:
Sounds personal to me.
Anonymous on 01/08/2010:
VP have people to do the job. That is why they are VPs. Sounds like you have the problem and are mad that the VP won't cave into whatever demands you are tossing.

Lucky you didn't put her name on here. Such rants can get you sued you know. And you do know this will get taken more seriously if you stop ranting and start adding some details.
Anonymous on 01/08/2010:
I could have sworn I saw another post exactly like this today... except there was the actual name of the VP woman.
goduke on 01/08/2010:
It was. It got pulled because of the name.

It sounds to me like the OP was raising a concern about something that happened, and somehow (it does happen) got through to this VP. It could also be that the VP said "no" to whatever the request was (which is pretty unusual for NM, so it must have been a doosey), and the OP continued to call and write emails. The VP probably, at that point, elected to "fire" the OP as a customer, which is why the accounts are now blocked. I could be wrong, and making it all up, but I'll bet I'm close.
Slimjim on 01/08/2010:
I can tell you this, it is very rare for an upper management CSR to actually block other reps from talking with you, preferring to deal exclusively with you personally. More often than not, they avoid CSR issues and customers who should be dealing with the reps under them paid to handle issues. Clearly whatever issue you have with NM, she felt was addressed as best they could, has closed the ticket, and does not want her reps dealing with it any longer.
Anonymous on 01/08/2010:
Ah, good, goduke... means I'm not seeing things or going
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Failing To Fix Poor Products From China
Posted by on
About a year ago I ordered a gold plated silverware set from Wallace. Wallace used to be a reliable vendor of silver products. I did not know they had been bought out by a Chinese company.

The silverware was not plated but had a thin "wash" of gold which wore off in high use areas, such as the back of the spoon where it rests on the table and the ends of the fork tines.

When I called customer no-service, I was told that faulty goods could only be returned for 90 days from purchase. Of course, it takes longer than that for the gold to wear off.

Before Neiman Marcus was bought, their service was impeccable. Now it is rotten. Looking in their catalog, most silverware and silver items come from Wallace (CHINA). Since they (NM) acted so cavalierly, I will not deal with them again.

Also, I think companies should state that goods come from China so that customers who do not wish to purchase Chinese goods can pass them by.
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Hugh_Jorgen on 02/21/2008:
Have you tried contacting Wallace directly? They have not been bought by a Chinese company, they are still based in the Boston area. Having been around as long as they have, they might we interested in your experience and they might be willing to help you. It's worth a call.
sunshine619 on 02/21/2008:
If Hugh is correct I would definitely call them. I'm surprised Neimans wouldn't handle it for you.
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Overnight delivery of catalog clothing
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CHICAGO, ILLINOIS -- Flat on my back with herniated disks, I ordered some clothing from Neiman Marcus' catalog. I paid $53.00 extra to have overnight delivery. It was to be deliveryed by FedEx on Friday, December 21, 2007. When it did not arrive on that date, I tracked it online and also spoke to a FedEx agent. She first claimed it was "weather," and then when I told her the tracking indicated it was in my city and the weather was clear, she then said, "the driver has too many deliveries since its Christmas." I was told it would be delivered either Saturday or Monday. Not exactly overnight delivery.

I then called Neiman Marcus and spoke to Ann who put me on hold for a minute, came back and said she would refund the $53.00 for overnight delivery. She was charming. It's not Neiman Marcus' fault that FedEx can't deliver, but they take the reponsibilility for it. I'm impressed.
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Anonymous on 12/21/2007:
Maybe she can't get out to the brick and mortar store? Neiman Marcus is a good store to deal with. FedEx is not the FedEx of old anymore, they are getting very sloppy just like UPS now days.
old fart on 12/21/2007:
Wow, I made a comment like" fed -ex, when it absolutely, positively has to be there sometime or another" and admin deleted it...
FedEx must sponsor this my3 cents website..
old fart on 12/21/2007:
Ooops... my bad... this review has been posted twice..
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