Vice President of Customer Service should be Fired!!!
DALLAS, TEXAS -- The VP of Customer Service at Neiman Marcus Direct/Online forgot what the main purpose of her job title is. Instead of trying to help customers resolve their issues, she spends her time putting blocks on customer accounts so no other associate can give any information and for all calls to be only routed to her. I think this rude, incompetent lady forgot what the main principles of customer service are after being on the job for to long. She finds it's much easier to deceive and inconvenient the customer, instead of trying to help them. She doesn't even want to take responsibility for what she does, because she has her assistants return her calls and answer her emails. I think she is just a grumpy lady who is unhappy with her job, and gets satisfaction from providing distress to the customer, instead of help. Someone needs to teach this lady a lesson and give her seat up to someone who will actually appreciate their job title. With the bad service, internal schemes, and rude attitude she is not only causing loss of business for Neiman Marcus Direct/Online, but the NM Group as a whole. Her approach to solving customer's problems gives a bad image not only to the online store but to NM's affiliates as well - I would never allow myself to buy something again with a Neiman Marcus tag on it.