Neiman Marcus Consumer Reviews - Page 3

I will never shop on Neiman Marcus online again. I bought a coat from them that I wanted to return, only to be refused a refund because Neiman Marcus claims that the jacket I bought from them isn't a Neiman Marcus merchandise. Well, now I am out $2500, for no reason. Maybe this hasn't happened to you yet, but if you are okay with the odd chance that Neiman's will not allow you to make a return, because the merchandise you bought from them isn't a Neiman Marcus merchandise - go ahead and continue to shop there. As for me, as a loyal customer for years and years who have been treated like a criminal, I will never shop there again.

NEW YORK, NEW YORK -- Unreliable! I've been shopping NM for years... online & from catalogs. TERRIBLE. Website is never fully operational & in-sync with catalogs. I can't tell you how many times I've tried to order catalog items online & they are either out of product, product has not yet been released/delivered from vendor (so it's order ahead) or they're not even sure if they are going to get the product at all.

I ordered a product over 3 months ago & I just got an email yesterday that said "sorry, we're not going to be getting your shoes in". Jewelry? Delay. Shoes? Who the heck knows if you'll get it. Walk in the store? If the way the sales people look at you is any indication, it's questionable whether or not they're there to help you. I've heard that fsession [has] a good collection and [delivers] orders very quickly with affordable price. I may try one time in this shop.

About a year ago I ordered a gold plated silverware set from Wallace. Wallace used to be a reliable vendor of silver products. I did not know they had been bought out by a Chinese company. The silverware was not plated but had a thin "wash" of gold which wore off in high use areas, such as the back of the spoon where it rests on the table and the ends of the fork tines. When I called customer no-service, I was told that faulty goods could only be returned for 90 days from purchase. Of course, it takes longer than that for the gold to wear off.

Before Neiman Marcus was bought, their service was impeccable. Now it is rotten. Looking in their catalog, most silverware and silver items come from Wallace (CHINA). Since they (NM) acted so cavalierly, I will not deal with them again. Also, I think companies should state that goods come from China so that customers who do not wish to purchase Chinese goods can pass them by.

CHICAGO, ILLINOIS -- Flat on my back with herniated disks, I ordered some clothing from Neiman Marcus' catalog. I paid $53.00 extra to have overnight delivery. It was to be delivered by FedEx on Friday, December 21, 2007. When it did not arrive on that date, I tracked it online and also spoke to a FedEx agent. She first claimed it was "weather," and then when I told her the tracking indicated it was in my city and the weather was clear, she then said, "the driver has too many deliveries since its Christmas." I was told it would be delivered either Saturday or Monday. Not exactly overnight delivery.

I then called Neiman Marcus and spoke to ** who put me on hold for a minute, came back and said she would refund the $53.00 for overnight delivery. She was charming. It's not Neiman Marcus' fault that FedEx can't deliver, but they take the responsibility for it. I'm impressed.

ONLINE, VIRGINIA -- What's on the website when I put the order. Gift Card's value doubles when purchase includes at least one regular-priced Apparel item and one regular-priced item from either Shoes or Bags. When I got the gift card it did not double its value and they're saying is shoes has to be Man size or Woman size not toddler size. Whatever, Neiman Marcus always find ways to trick customers with hundreds of excuses. Neiman Marcus sucks!!!