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Run Away as Far as You Can From Neopost!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARROLLTON, TEXAS -- Numerous issues with this place. Like others have mentioned, they screw you on ink cartridges by placing an expiration date on them. We have plenty of ink left but since it's been a year since we installed it, it locked up my meter and wouldn't work until I paid another $250.00 for a new one.

Then, they department that processes payments will not open them in a timely matter so you get that outrageous $39.00 late fee! I am in Cincinnati, Ohio and sent in my payment 10 days before the due date. It doesn't take 10 days to get things from Cincinnati to Chicago. But they slapped a late fee on me and noted that my payment was received the very next day. They held it out purposely! It's happened a few times. Just please save yourself headaches and use someone else!

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On a scale of 0-10 they rate a 0
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUMETRICS, TEXAS -- Have been dealing with problem with NEOPOST USA for two years. In that time I have had over 15 calls to customer support since the machine will not work properly. They say that customer service is important but average hold time is over 20 minutes. They seem to have only one person on the customer support team. Now that I am going to be able to return the meter with no penalty they want to know what they can do to retain me as a customer. Offering all kind of incentive. If you are thinking about getting a meter from NEOPOST please be smart and save yourself a lot of headaches.

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Horrible Customer Service, Scammers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILLSIDE, NEW JERSEY -- My employee attempted to cancel the service since the machine never worked. She was told that she could not cancel the service because we have a contract. Since she was a new employee she did not know the contract had expired. She indicated that it was too expensive, the machine didn't work and we didn't use it. They told her they would lower the monthly charge and sent her a form to sign that actually signed us up for another year. They're scammers and the equipment does not work and is too expensive. Better off buying stamps. DON'T SIGN A CONTRACT WITH NEOPOST!!! Check Better Business Bureau also... horrible track record...

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICHIGAN -- Neopost has the worst customer service I have ever experienced. We had a meter contract that was up so I decided to upgrade since we are doing much more package shipping. The postage meter that I chose for the upgrade was misrepresented by the salesperson so I asked to break the contract and send it back due to being misled.

I cannot break the contract without paying the remainder of the 36 month contract (35 months). For any issues you may have, it is nearly impossible to get an answer if you go through the website email system. If you call you are put on hold for very long periods of time. Regular emails to specific people are ignored for days on end. DO NOT use Neopost/Hasler, you will get burned.

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Company or Company Rep Lied - 2 Different Stories
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN CLEMENTE, CALIFORNIA -- Company representative discussed new lease since mine was expiring in 6 months. Company renewed automatically and stated that the representative was not an employee but an independent contractor. I have done everything for the appeal but cannot get a response from the company. I am on hold for long periods (been on 20 minutes so far as I write this review) and when you get through, there is no help. They take my info but no one ever gets back to me. I am looking at legal action against this company. They should not be allowed to get away with this. Will be contacting the state legislature today about them as well.

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Disrespectful - Rude - Incompetent - But Unfortunately The Only Game In Town And They Know It So They Just Do.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KAILUA KONA, HAWAII -- Old Neopost machine broke down so I got a new one - sales representative made numerous promises as to efficiency and performance of new machine that were all broken promises. When I called the sales representative his attitude was "so what" then he just hung up the phone on me. Installer was 5 hours late to appointment and his excuse was he lost my phone number - then the new machine did not function and installer blamed the sales representative and the sales representative blamed the installer.

When I called their boss I got no satisfaction but merely a bunch of double talk with no clear resolution - yes this company is terrible - unfortunately they are the only game on town and they know it. They are sadly a very big disappoint but they just do not care about providing a good service - bad bad bad. But I am just stuck with them.

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Ink Cartridge Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

When Neopost convinced us to contract their product, no one mentioned that their ink cartridges would arbitrarily quit working even though they were full of ink. Had this been mentioned, we never would have used their product. Would anyone buy a tire if it automatically went flat after one year regardless of use? I believe selling such a tire, without disclosing that fact, would be a deceptive trade practice. In my opinion, Neopost's failure to disclose their machines would intentionally no longer operate with a cartridge full of ink is a deceptive trade practice and a good lawyer should file a nationwide class action. Maybe then Neopost will learn its lesson.

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Flexlimit Protection Fee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- First I'd like to say that I am in a contract that I am locked into for a while longer. Their PO Box must be very slow at receiving payments. I am always late on this bill because I do process my payments at the last minute to use the company money as efficiently as possible but my payments always take the longest to receive by Neofunds by Neopost. Therefore they get you for flexlimit protection fee and possibly a late fee.

On 1/12/17 my payment was not over my limit and it was received paying off the balance at that time (before the due date) and still a flexlimit protection fee came out on same day. Customer service told me that the payment online takes 24 to 48 hours to process. I asked if the payment has to be received before the due date and she said that is how the cell phones handle their receivables. I said "No if I pay on due date it is shown as paid on that day, it also happens that way on my credit cards." I do not have a problem with any other company as to how I process payments nor do I receive all these extra fees. It is one fee or another for Neofunds by Neopost.

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Aaarrrggghhhhh!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I am going through the same thing as "By Ahleana - 10/27/2014". Trying to cancel an account that is past the 36-month contract date, and they are still telling us we owe a "PAYOFF". There is still $130 of postage on the machine - they owe US money! I began this Odyssey back in early summer of 2016. It's now over 8 months later, and I am once again sitting on hold trying to resolve this and send back the machine.

I have spent a total of over 4 HOURS on the phone on hold. They just keep shuffling me to someone else. It's maddening!!! DO NOT USE NEOPOST AT ANY COST. You will SURELY regret it. By the way, the employees hated the postage machine from the day it arrived. It is big, clunky, hard to program, and a general pain in the ass to use!!!

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F- Service Is Horrible Run Away as Fast as You Can
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Hours on hold constantly transferred, disconnected, they do not understand what the appropriate meter is for a particular business, unable to answer questions correctly. No return emails or phone calls, horrible. One of the worst ongoing experience I have had as a business owner.

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Neopost Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 22 ratings and
26 reviews & complaints.
Contact Information:
Neopost
2304 Tarpley Road, Suite 134
Carrollton, TX 75006
1-800-636-7678 (ph)
www.neopostusa.com
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