I have had Net 10 phones for years, and never had a complaint until I actually tried to use what they call a "service." Their web site says that you can easily transfer minutes from one phone to another, but does NOT warn you that doing so will result in your own phone being de-activated.
I tried a week ago to transfer SOME of my accumulated roll-over minutes to a friend's cell phone. He had an emergency and was on the road. One of Net 10's techs did the transfer, but failed to mention that my own phone would be deactivated. I did not discover that until I tried to use it the next day. It took two days of phone calls, emails, and a complaint to the FCC to get my phone re-activated. The very next day, Net 10 de-enrolled me from my Easy Minutes plan, which frankly seemed like retaliation for the FCC complaint.
I had to pay a second monthly fee to re-enroll. My phone showed the additional minutes, but no additional service days. My account page online did not show me enrolled in Easy Minutes at all. I waited four days for the page to update, and it never did. Emails to their customer service department generated only form letters that resolved nothing. I called their customer service line this morning, waited on hold for 25 minutes, and finally spoke to a tech again. She updated my phone screen... and then de-enrolled me from my Easy Minutes plan AGAIN!
She said she did not have the capacity to extend the contract, and that I now have to wait until the end of next month to re-enroll AGAIN, or I would be billed a THIRD time this month.
This kind of "service" is beyond outrageous. I have never experienced such a lack of customer service from any company. I do not recommend that ANYONE buy a Net 10 phone -- the trouble, abuse, and grief are not worth the cheap minutes.
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How to complain to NET 10 Prepaid phone
Posted by Paula on 2010-02-18
I have a Net 10 phone, and for all of last year I had an automatic 150 min. a month added to my phone and was billed on a credit card, worked well until Dec 09 I got billed but to get my minutes and airtime I had to call and wait for a human to give me a long string of numbers to get the minutes, same thing in Jan.. Now in Feb. 2010 I was billed on Feb. 2 and my airtime expired 2/14, but on 2/15 my phone still showed 2/14 due date and no new minutes! So I called the phone number they provided me in the original agreement, the recording said they had a large volume of calls and could not take my call, to call back at another time, same message on the 16th, 17th, so on the 18th I called my credit card company and disputed the charges and blocked them from ever charging my card again. God Bless Chase, the best credit card company in the world. But because I had 697 minutes on my phone I went to Walmart and bought a 200 min, card, but when I tried to use it all I got was invalid code, so I called the number on the card and waited, and waited, 3 people later and a hour later, I was told she could not help me because the original 150 minutes was still pending, she could not ad the minutes from the card I bought, so I gave up with her. When I first called I had asked the first girl for the corporate number and when I called this number I still had to wait on hold, but a human answered and after 50 minutes I had the 200 minutes and 2 months airtime added to my phone. I will not go back to the original plan and as soon as I find another phone company to move to, I will give my phone to a relative and let them use up the minutes.
Number to call to get real help from this company in 1-800-876-5753