SANTA ROSA, CALIFORNIA -- On Friday 07/25/08, Netease, in there finite wisdom, shut off our domain for email access. Our company is now unable to receive emails and multiple phone calls to the company have resulted in a major run-around in resolving this matter. The company out-sources ALL of their customer service and tech support to India so you will not be able to reach anyone at the company location in Santa Rosa, CA.
It has been 4 days now and still there is no resolution to this problem with none in sight for that matter. The only resolve I have now is to move our host mail to another provider.
The really irritating part is that is whole issue could have easily been avoided with a simple courtesy call to our company from Netease.
SACRAMENTO, CALIFORNIA -- I purchased 3 months of internet service by telephone for a former friend that didn't have a credit card only to find out a week later that he had secured an ISP. I was never told this was a non-refundable deposit or I never would have paid. I can't use this dial-up service as I use broadband.
To help keep me as a potential future customer, I would like the following:
I want my money back, this service was never used.
At the very least I would like a response from your company regarding this incident. Thank you for your time.