[X]

Netflix - Page 2

Star Empty star Empty star Empty star Empty star
36 Reviews & Complaints


Most Popular | Newest | More Options >
More filter options:
Outrageous Service
Posted by Stitchfamc on 10/26/2011
LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!!

FURIOUS EX-CUSTOMER
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by clutzycook on 2011-10-26:
Don't worry, at the rate their stock prices are dropping, they won't be around much longer.
Posted by Anonymous on 2011-10-26:
They need to get rid of Reed hastings. They lost 800,000 customers ouch!!!. Stock price down 35 percent.
Posted by Anonymous on 2011-10-26:
Not to many companies can take a beating like that and bounce back.
Posted by MRM on 2011-10-26:
Bring back my Blockbuster store in my area!
Close commentsAdd reply


Netflix Explanation Letter 9/19/11
Posted by Dee2cape on 09/19/2011
What your customers need in this economy is not to go up in price to receive both Qwikster & Netflix. In my opinion it's not your explanation that was needed. I got it when I was notified of the price increase. And I dropped Netflix mailers as a result.

I also read in my local newspaper you are loosing the ability to stream with Starz, which gives us more streaming choices. Both of these changes will loose Netflix even more customers. I'm already considering switching.

Shame on Netflix to go up in price to receive the same services I was getting for a lower price. In this economy entertainment is the first to be removed from a families budget.

Denise Gilmartin
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by ChuhBaca on 2011-09-19:
Where are our alternatives? I've checked into some other streaming type services, but none seem to really offer what Netflix does. I would love to be able to switch to someone that didn't raise their prices.

Additionally, their apology and decision to divide the anger amongst 2 companies is not a real response to the concerns. It's just a song and dance.
Posted by drugdoc121 on 2011-09-19:
I chose to keep Netflix despite the price increase. Apparently their streaming rights went from costing 598 million over 15 months to 1.4 billion for next year. No company can absorb all of that on it's own. Losing Starz? I'll try to miss that. Heck, that's why I stopped paying for Starz on my regular cable tv. Talk about the same movies ad nauseum. Besides, I heard they're going to add movies from Paramount Pictures, Lions Gate and MGM to their online subscription service. I'm ok with Netflix! However, all who disagree can unsubscribe and they are. God bless our right to do so :)
Close commentsAdd reply

Movie services
Posted by Dare5021 on 07/17/2011
I am super mad! Netflix raises their rates and then the next day I can't get service for several hours. What is going in? They started out as a great company that helped the individual who was going through hard economic times and an opportunity to ditch cable and then they raise their rates and don't perform. They're just like every other company that's out to make so much money that they don't give a crap about actually giving people entertainment to escape from the real world's daily problems at a price that the guy who really needs it can afford. Everything is for the rich. Does anybody care about the hardworking individual?
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2011-07-17:
This is how my3cents member, leet60 described Netflix:

"Dear Netflix - You are not allowed to change prices overnight without justification, only we are - Sincerely - The Oil companies"
Posted by kinthenorthwest on 2011-07-17:
Netflix has a ton of competitors out there with only 30 day contracts they are going to lose at least 30% of their customers over this.
Netflix's streaming competitors do a far better job, espcially when you consider what one gets.

With netflix's competitors you get much newer movies right to your TV. As I said before Vudu was streaming the 7th Harry Potter film even before Netflix was offering it on DVD. I wonder how long of a wait it was for that DVD.


With Netflix you have to wait a year or so to stream them or pay an average of 3-4 to rent it on DVD>
Posted by MissLeopard83 on 2011-07-17:
I used to love Netflix because of the Instant Play and quick DVD delivery since the regional warehouse is near me. They sometimes had glitches with their website which they would always discount for on your next bill. I had to cancel my service due to financial issues and no job, but I had planned to come back once everything was settled. Now I'm not so sure. I don't like the idea of paying double the rate for the same service. :(
Posted by grandma005 on 2011-07-18:
They are doing just what the Drug Stores do. At first they sucker you in with their low prices. Then when they drive their competitors (Hollywood Video and Blockbusters) out of business they start to raise prices and lower services. I knew this was going to happen so I never started with them.
Close commentsAdd reply

60% Price Increase!
Posted by Dave-fuller8 on 07/16/2011
What a stupid decision to raise costs when people in America are hurting! Who ever made this decision needs to get the hell out of my country! I see now they want to expand gloBally! They will have to! Nobody in America wants there stupid service! Plenty of other services out there!
     
Read 9 RepliesAdd reply

User Replies:Close comments

Posted by leet60 on 2011-07-16:
This post reminded me of a Facebook status update I saw a few days ago:

"Dear Netflix - You are not allowed to change prices overnight without justification, only we are - Sincerely - The Oil companies"
Posted by Anonymous on 2011-07-16:
Great review! Very informative. I too would be upset with an increase of that amount. I would suggest streaming videos on youtube and others that cost nothing.
Posted by Anonymous on 2011-07-16:
leet - see: "Notes From The Edge Of Life" in community forums.
Posted by madconsumer on 2011-07-16:
i would be mad as well. entertainment that used to be low cost, is now high cost. makes the free movies on 'comcast on demand' a great option!

very helpful review.
Posted by trmn8r on 2011-07-16:
It may be a stupid decision if it affects you personally. Fact of the matter is, it makes more sense for these services to be unbundled for most customers, and now they can focus on each one individually.

Their stock jumped when this happened, which means sentiment is it is a wise business decision. If investors thought it meant a lot of customers would leave, the stock would go down. Time will tell.
Posted by clutzycook on 2011-07-16:
No one's going to do anything before August 31, if then. That's when we'll see how sincere the outraged customers are.
Posted by Cwazychicken on 2011-07-17:
I can see how some people would be mad and some people, it could save for. I hardly ever got dvds (heck i dont even have a dvd player except my computer), so the streaming was good for me. However, their selection is awful with streaming (if they want to offer it separately, they should add better movies), so i cancelled!
Posted by Jamal on 2011-07-17:
Netflix has a good thing going, why mess it up now with a price increase....if you wanna do that increase then have it where we can watch any movie or tv show ever made, without renting dvds.....then we'll pay that price increase, other than that...i dont see paying that increase for the stupid movies and shows Netflix is showing now.
Posted by limuelG on 2011-07-29:
With a 60 percent rate increase on the way at Netflix, it is believed that the leisure company will forfeit over 2 million consumers. These consumers likely definitely won't be ready to give up loading content on demand totally, leaving an opening for companies like Wal-Mart. Through the recently obtained VUDU service, Wal-Mart will provide consumers streaming HD movies and Television by way of WalMart.com. This might get the business millions in personal loans.
Close commentsAdd reply


Netflix Milks its Customers Some More, Service Offerings Continue to Decline
Posted by on 07/13/2011
Netflix announces that it is splitting its unlimited DVD and Streaming services and somehow believes that they've lowered costs to its customers in the process? These people are smoking something again! My subscription began at $13.99 when I started as a Netflix customer and it has continued to increase every 6 months while I've seen tools, features and availability of movies decrease significantly. After the latest price increase, I would be paying $23.98. I say "would" because this is the 4th price increase and I believe my last to enjoy. They've also been notorious for providing tools and features, such as allowing people to see member reviews for helping to select movies, and them taking them away. Movie selection is through a ridiculous process whereby they attempt to make the selection process of equal fairness to paying customers at every level, but instead, through a ridiculous and not very well thought out movie selection and delivery scheme, they end up frustrating everyone by causing people to wait several months to receive a single movie title. Yes, the movies from 1970 and before, which predominaitely make up the streaming movie list, are available without much delay. Some of the new encryption technologies that they use on DVDs has been unplayable on my Bose Surround system and after updating the streaming movie selection by adding a "guide", streaming movies now stop and start continuously during movie playback. I have numerous friends who agree and have experienced this same issue but it's been going on for more than a year without acknowledgement from Netflix. Customer service is only available by telephone and they are not capable of handling technical issues. They are there mainly for moral support. This is by far the most frustrating, poorly managed, customer service running on auto-pilot company you will EVER come across. Hopefully, they will have some direct competition and these ridiculous price increases and monopoly they enjoy now will be smashed right back in their faces for how they've taken advantage of their community.
     
Read 16 RepliesAdd reply

User Replies:Close comments

Posted by groveman55 on 2011-07-13:
My netflix rate will go down six dollars a month. They are doing a great job of working for their customers. I get both streaming and dvd.
Posted by MDSasquatch on 2011-07-13:
I get both as well and my cost is going to double; I am canceling on August 31st and will start getting my movies free from our local library. Who at this company thought this was a good idea?
Posted by MRM on 2011-07-13:
MDS, I gotta try that sometime, forcing myself to rent movies from a local library.
Posted by trmn8r on 2011-07-13:
I borrowed from the library once or twice, a LONG time ago (VCR tapes). I'm a bit surprised that they still do it.

Netflix seems like it has captured a large portion of the market, but I don't know anything about the user experience.
Posted by Churro on 2011-07-13:
At first I was outraged by the increase. Spitting nails man. Ranting and raving and shaking my fists in the air at the evil corporate monkeys. Posted about it on a public consumer gripe site. Then when I cooled off a bit and gave it a good thinking it's only a seven dollar a month increase. Big whoop. In the grand scheme of things I'll never notice that seven dollars one way or the other.

Bottom line Netflix is still worth it to me. Ya know since I can quit and re-join anytime without penalty if I discover a better offer I'm free to say bye-bye Netflix. You gotta love the free market.

I do think however NetFlix could have thrown a bone to its long time subscribers. A little something to keep ya from hitting that cancel button.

Good review!
Posted by Anonymous on 2011-07-13:
Just as the sun, everything must rise before it can fall. ~ A riptism
Posted by PepperElf on 2011-07-13:
in all honesty i think some of these new rental companies (like netflix and red box) are taking over out of the fact they're like mcdonalds.... fast and cheap movies.

the problem is the selection. It's rather limited. Latest DVDs? O yeah, no worries... but if you want something a bit older your milage may vary.

I'm looking now and yes I found a couple of movies I like that are harder to find but... nope, they don't have "Bloodbath at the House of Death". Pity. Vincent Price rocks.

and of course i hate recurring bills. so even if they did have a couple of movies i like... i'd rather just get those separately vs paying constantly to get one or two movies
Posted by SteveWiginowski on 2011-07-13:
My wife wanted to watch all of the Harry Potter movies, so we recently changed our plan from streaming (on PS3) to streaming and 1 DVD at a time. We've watched 2 DVD's a week for the past 3 weeks.

I think once September comes around, I will change the plan to streaming only. If there comes a time where there are a lot of movies that I want to watch and they aren't available on demand or streaming, then I may upgrade to the 1 DVD again. I'm trying to re-watch the entire 24 series on the streaming Netflix, so that should take me quite a bit of time.
Posted by Anonymous on 2011-07-13:
I watched a streamed movie via video chat, it was an interesting experience to say the least. I was wondering if anyone else has done that, watch a movie with someone without being with that someone.
Posted by MDSasquatch on 2011-07-13:
my wife gets new-release DVDs from our library (Maryland) faster than I can get them from Netflix and they are free. The only reason I kept the service was for my son to stream the occasional movie.

I urge everyone to at least visit their local library, most have more than just books now-a-days.
Posted by Whiteduck on 2011-07-13:
I have had no problems whatsoever with Netflix. I only stream and the price is low. The selection sucks though, but that's not Netflix fault. Most movie companies want to bleed all the cash they can from their stuff (understandable) and don't let Netflix stream them. For the $8 a month, I get access to a whole slew of movies I probably wouldn't see otherwise, and I can watch an entire season of a missed TV show without commercials.

Worth it to me...
Posted by saj80 on 2011-07-13:
Netflix is doing this as a proactive decision due to upcoming negotiations with studios. When Netflix last negotiated prices with studios, they were able to obtain the rights to movies for approximatley $20 million. Many in the industry are now saying that to retain these rights, it will probably cost Netflix in excess of $1 billion for the next five years. Sony has already backed away from offering Netflix new releases until negotiations are completed, and Netflix can not continue to offer their services without a subscription increase, due to what it will cost them to retain the rights from the studios.
Posted by MRM on 2011-07-13:
MDS, but before I could rent movies from the library, I need to update my library card as it has been 14 years since Ive used the card.
Posted by trmn8r on 2011-07-14:
I've heard a bit more about this since yesterday.

Sounds to me like a good business decision by Netflix. Obviously it will tick off a segment of their customers, but in the long run it is the best thing to do. Their stock had a nice bounce yesterday, which means investors believe it is a good move that won't send the business into a tailspin through lost customers.
Posted by pipewelder on 2011-07-14:
Guess I'll be cancelling Aug.31st also. I really don't use it much in the summer anyway and we very seldom stream and there is REDBOX which I will start using. It was fun while it lasted, but all good things must come to an end. Bye Netflix.
Posted by Kurizumaru on 2011-07-14:
You can also check out Hulu plus, I don't know what all they have though, but they're another pay for streaming without commercials service. Let us know!
Close commentsAdd reply

Netflix's big rate increase marketed as lowest price ever? Huh?
Posted by Churro on 07/12/2011
LOS GATOS, Calif., July 12, 2011 /PRNewswire/ -- Netflix Inc. (Nasdaq:NFLX - News) announced today it is launching new unlimited DVD-only plans in the U.S. at their lowest price ever– only $7.99 a month for the 1 DVD out at-a-time plan and $11.99 a month for the 2 DVDs out at-a-time plan.


New members can sign up for these plans by going to DVD. Netflix.com.

Netflix also announced it is separating its unlimited streaming and unlimited DVD plans in the U.S. to better reflect the costs of each and to give members a choice: a streaming-only plan, a DVD-only plan or the option to subscribe to both.

With this change, Netflix will no longer be offering unlimited plans that include both streaming and DVDs by mail. The unlimited streaming plan will remain at $7.99 a month. The price for getting both unlimited streaming and unlimited DVDs will be $15.98 a month ($7.99 + $7.99).

For new Netflix members, the changes will be effective immediately. For existing members, the new pricing will start for charges on or after September 1.

"Netflix members love watching instantly, but we've come to recognize there is still a very large continuing demand for DVDs by mail," said Andy Rendich, Netflix Chief Service and Operations Officer. "By better reflecting the underlying costs and offering our lowest prices ever for unlimited DVD, we hope to provide a great value to our current and future DVD-by-mail members."

Netflix introduced streaming to its popular DVD-by-mail business in 2007. Since then, membership has climbed from 6 million to 23 million in the U.S. as people have embraced the idea of watching instantly an ever-expanding library of movies and TV shows on the hundreds of consumer electronics devices capable of streaming movies and TV shows from Netflix right to members' TVs.
     
Read 29 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2011-07-12:
My boyfriend will not be happy about this. He has both the streaming and the mail order plan. Good review Churro
Posted by Churro on 2011-07-12:
Wow this is a big price increase. I'm on the $9.99 a month plan for unlimited streaming and one disc out at a time. Now it's gonna be $15.98? Heck, it's time to drop down to the $7.99 streaming only or suffer a 60% price increase.

Why is it the more things change the more they suck?
Posted by madconsumer on 2011-07-12:
great review Churro (not charro)

i found this very helpful!!
Posted by BEJ on 2011-07-12:
It will be interesting to see what my rate will be. I get unlimited 3-dvd at a time plus streaming. Might have to change my plan.
Thanks for the review!
Posted by Churro on 2011-07-12:
BEJ, If you log into Netflix then click on your account -> change rate plan ... it will explain your new rate.

Thanks shorty, mad and BEJ.
Posted by MRM on 2011-07-12:
So far, I havent had the need to sign up for NetFlix as I go to my local video store and rent movies. I only rent 1 or 2 movies a month.
Posted by ktisnumeroUNO on 2011-07-12:
Yeah I got the email about this today.. we were on the 1 DVD at a time with unlimited streaming for $9.99. Now I downgraded to streaming only because I totally refuse to pay $16 for Netflix. Its so bogus. I'm also irritated that long standing customers aren't being grandfathered into their plan, and are being forced to switch. Boooooo!
Posted by Churro on 2011-07-12:
MRM, You're all the time bragging on here about pirating movies off the internet and you advocate it for others as well. Basically you're a freeloader benefiting from the rest of us who are willing to do the honest thing by paying for content. So of course you have no need to sign up for Netflix.
Posted by kinthenorthwest on 2011-07-12:
The reason there is such a demand for the DVDs by mail is that 90% of their streaming videos are like a year or so old...
I figure for the price and the turnaround..I will either rent from one of my other applications, my local store or wait...
Turn around for many ends up with you getting maybe 2 dvds with the cheaper plan and just maybe 4 with the next step up a month.
I have some friends that said there can be a wait of a month or two for the newer shows too.

So figure it out guys I have...

Might want to ck into VuDU, which is a pay as u use streaming..
It has a $2 for 2 nights which ends up being much better....Also VuDu has this daily $1 a day that changes..I actually got some really good bargains on that part of VuDu, once it was one that had just gone into the DVD circulation.
Except for the $2 bargain part, you don't have to watch it that day, but if you start watching its only good for 24 or maybe 48 hours.
Just for added info...VuDu had Part I of the latest Harry Potter for streaming, about a week before Netflix had it by mail.
Posted by Vinnie11 on 2011-07-12:
I think this is outrageous. I am going to cancel it. I have Amazon.com Prime shipping. I shop on Amazon quite a bit and when you purchase Prime, you get unlimited 2-day shipping. They recently added free streaming videos and for streaming, I can usually find what I want to see there more often than Netflix. They will probably find this is a very bad move for them as a business. I didn't mind the $2 increase we had just a few months ago but not biting on this one :(
Posted by kinthenorthwest on 2011-07-12:
Vinnie I saw that ... How is that working out.
I was thinking of dropping my Netflix in favor of it when I found it..
Posted by Vinnie11 on 2011-07-12:
I enjoy Amazon. Sometimes it isn't available on the free side and if Netflix didn't have it either, I would pay for it on Amazon but the costs are low. I think $3.99 is the highest I've paid for something and $1.99 is the lowest. So if Netflix is going to be $16.00, I could rent about the same amount of Amazon movies that I watch thru Netflix and even better if they were included free thru Amazon Prime. They have a decent selection.
Posted by Old Timer on 2011-07-12:
Cox on demand isn't bad if you don't rent to many current titles a month. You only have to pay for what you rent. The year old stuff is often free or $1.99 - $2.99. Movies get in the way of sports broadcasts so I'm not a good potential customer for any of the movie rental houses.
Posted by Vinnie11 on 2011-07-12:
I have Cox. I'll have to check them out!
Posted by madconsumer on 2011-07-12:
mrm it is not good to brag about pirating software and movies.
Posted by MRM on 2011-07-12:
You are right, MadC. From now on I shall deny everything and burn my stash of movie collection.
Posted by Vinnie11 on 2011-07-12:
MRM, you know that's illegal. Right?
Posted by MRM on 2011-07-12:
Its only for personal use. As long as Im not selling softwares or movies I'll be alright.
Posted by Anonymous on 2011-07-12:
Don't worry MRM. Nobody will find you. You're safe in mommy's basement
Posted by Anonymous on 2011-07-12:
Hush now MRM, baby, don't you cry.
Mamma's going to check out all your girlfriends for you,
Mamma won't let anyone dirty get through,
Mamma's gonna wait up until you get in.
Mamma will always find out where you've been,
Mamma's gonna keep baby healthy and clean.
Oooh MRM, Oooh babe, Oooh babe,
You'll always be baby to me.
Posted by Anonymous on 2011-07-12:
Love Pink Floyd, rip
Posted by Casper on 2011-07-12:
My cable provider warned me that Netflix was going to raise their rates but I never expected a 60% price increase. I wish I had known of their underhanded intentions before I invested in the extra equipment required to use their service. I'll use their $7.99 streaming service just until I can find a more honest company to do business with. Unforunately I've been recommending Netflix to all my friends. I guess I've got some calls to make and perhaps a few apologies.
Posted by raven2010 on 2011-07-12:
This also annoyed me when I read my email today. I had the unlimited streaming plus one DVD (for those things i want NOW that are not yet available on streaming)

So sure, I go from 10 bucks to 8, but I lose the DVD. I refuse to increase my bill by over 50% for the same exact service.
Posted by clutzycook on 2011-07-13:
You know, I never got the email about this from Netflix. I heard about it via facebook (and then Hubby heard about it on the radio and called me). You should see the backlash they got on their facebook page about this. Within 3 hours, they had over 6000 posts basically telling them where they can stick their plan changes. By the time I went to bed last night, there were over 10,000 messages telling them to shove it. As of right now, there are over 27,000 posts. I tried several times to call them yesterday but they just disconnected the calls because they had too high of volume. I'm on hold with them right now and they say my average wait time is 27 minutes. I may or may not stay on the line.
Posted by Anonymous on 2011-07-13:
We have Netflix ( streaming only )...We found that when we did receive discs at home they would just sit forever unwatched, so we cancelled that part of the service..
Posted by Old Timer on 2011-07-13:
Even with the 1,000's of complaints everywhere on the web, mostly on FaceBook NetFlix stock is up today. Wall Street must have liked the move.
Posted by Anonymous on 2011-07-13:
good review. I used netflix for a free trial period. Im not sure how long ago, but found renting at the library or streaming them on youtube more convenient $$
Posted by Vinnie11 on 2011-07-13:
Clutzy, I just got the e-mail this morning. They must be sending them out in batches.
Posted by clutzycook on 2011-07-13:
Could be, Vinnie. Of course, if you haven't heard the news by now, you're probably living under a rock and don't even get email :). The internet: better than the small town grapevine :).
Close commentsAdd reply

When the movie loads it starts to play and then loads again and plays a little an loads again
Posted by Callmecatladyo65 on 07/08/2011
I tried to watch a movie last nite and it loaded movie started and it started loading again so I shut it all down. Started to watch a movie today and it loaded and reloaded and started playing and reloaded again. This was the third time it loaded. What is the problem with it?
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by MRM on 2011-07-08:
You have a slow internet connection. This is the reason why I dislike streaming videos as it can interrupt your viewing pleasure. I prefer to rent dvds or save videos to my harddrive.
Posted by madconsumer on 2011-07-08:
can you allow it to download fully before playing?
Posted by MDSasquatch on 2011-07-08:
MRM is right on target.
Posted by MissLeopard83 on 2011-07-08:
I used to be a customer of Netflix, too, but had to give them up due to financial issues. I tried streaming movies and I have high speed DSL. Sometimes, their server becomes boggy and very slow. This is the reason for the high number of loads. They need a bigger server.
Posted by GenuineNerd on 2011-07-09:
Was this via streaming or via a mailed DVD? If it was a DVD, you may want to try cleaning the disc first. If the DVD is defective (scratched, cracked, etc.) Netflix will send you a replacement if you notify them of the problem. If the problem involves streaming, it could be your internet or Wi-Fi connection.
Posted by Netflixer on 2012-01-13:
Constant reloads interrupt streaming. My DSL isn't slow. But you need a 64 bit computer. I fully understand technology is evolving, but NETFLIX not advising potential customers of system requirements is sleazy marketing.
Close commentsAdd reply

Netflix "Special Deal" Is Same Rip Off That Drove Me Away
Posted by Stopthefraud on 03/16/2011
LOS GATOS, CALIFORNIA -- I have been a loyal customer and evangelist for Netflix for years. I was happy to take the stress of returning movies "on time" out of my life, even though I ended up paying more for Netflix movies than I would to see movies in the theater (I only watched one every two or three months). I was a satisfied customer, getting the service I paid for.

In December I canceled Netflix, and I left angry. I joined Netflix because it was the most convenient way to watch and return DVDs. Netflix decided to shift focus to "online viewing" without considering how many people use their computer for other things and prefer to watch movies on television. Instead of giving a discount to loyal customers, Netflix RAISED the price on everyone who had built their customer base on DVD subscriptions. Then Netflix offered the streaming service cheaper, which made all the DVD customers feel like Netflix was manipulating them and insulting their intelligence. Customers like to choose their products, not be herded into them.

What Netflix should have done was keep the DVD price the same while offering the cheaper online-only option. It's the fact they RAISED their prices on the loyal customers that built their business which is so insulting.

But that's not even the most outrageous thing Netflix has done. Today I got a "special offer" in the mail, supposedly to tempt me back to Netflix. For a minute I thought it might be an apology to their old DVD customers and some discount to lure me back.

What is Netflix's idea of a "special deal"? It is...NOTHING! NO DISCOUNT AT ALL! THE REGULAR PRICE PRESENTED AS A "SPECIAL DEAL"!

What the Heck?!

Netflix "offered" me the online-only package for the exact same price as they advertised in December, when I said no thanks and slammed the door. Moreover, they "offered" the same DVD service as I had before for two dollars more - the same RAISED price Netflix wanted me to pay in December?

So an offer is "special" just because Netflix says it is? They might be able to fool new customers with that crap, but to send that kind of phony "offer" to former customers is just going to piss them off further.

But perhaps that is the secret plan of Netflix: cash in on the IPO, "fire" all the previous customers, declare bankruptcy, and all the top executives that get away with the spoils will vacation in the Cayman Islands.

I hope the FCC is keeping a very, very close watch on all their shenanigans.
     
Read 16 RepliesAdd reply

User Replies:Close comments

Posted by trmn8r on 2011-03-17:
Here is a financial firm's analysis: "The average number of DVDs mailed each month to Netflix(NFLX_) subscribers has seen a consistent decline over the years, reflecting the increasing popularity of lower-value subscription packages that offer subscribers a limited number of DVDs but unlimited online streaming.
The company recently introduced a streaming-only plan in the U.S. to capture this demand, for $8/month, after releasing a similar product in Canada. We expect the trending decline in number of DVDs mailed per subscriber to continue as online streaming gains popularity and expands internationally."

A few observations. I don't think any company cares much about how former customers will react to anything. Also, customer loyalty doesn't trump a major shift in customer demand.
Posted by momsey on 2011-03-17:
What shenanigans are they involved in that the FCC would be interested in? They are a for-profit company, they will inevitably raise their prices.
Posted by Anonymous on 2011-03-17:
I've had netflix for a couple of years and as far as I can tell I haven't had a rate increase. I still pay $9.99 a month for instant viewing and one dvd out at a time.

I'm curious as to what the rates used to be? How much of a hike did you experience?

I'm no futurists but the DVDs movie medium days are numbered. Streaming video and iTunes like sales/rentals are the future. As Block Buster learned if you're not the future then you're the past.

Good review.
Posted by MRM on 2011-03-17:
DVD medium are here to stay!
Posted by ChuhBaca on 2011-03-17:
I was with you until the conspiracy tangent at the end. I was a netflix customer a couple of years ago and we were able to have multiple movies out at a time. After a while, we watched far fewer movies and cancelled for lack of use.

Now we have Netflix streaming with 1 dvd out at a time. We tend to use the streaming more. I will say that we were a little disappointed at how many movies and tv shows are DVD only. Also, they could really use a better interface to browse what is available to stream. Basically, you have to either know exactly what you are looking for to search, or browse the limited number of titles in each category they provide. It's hard to wander into those hidden gems, or good titles that one has just forgotten about.
As for your preference for DVD over streaming, I'm afraid the demand is moving away from a physical disc. Netflix is trying to keep up in order to keep from going the way of Blockbuster and Hollywood video. Plus, I'm sure it's much cheaper to accomodate the streaming customers, then to maintain and pay for 2-way mailing of DVDs (and blu ray discs). So, yes, you are correct in that their pricing model is not intended to make more profit from DVDs, but align consumer behavior.
Posted by azRider on 2011-03-17:
Its clear DVD's are in decline, its not just netflix. look at blockbuster, they have closed stores and declared bankruptcy. Hollywood video is gone, most mom and pop DVD rental stores are gone. DVD's have been going down each year while steaming services increase. what Netflix is doing is good management by trying to reduce cost and increase profit by using new platforms to serve from. now you can get netflix on Wii, Xbox, PlayStation, ipad, Iphone, and several other devices. so I don't think its big deal, they are just trying to push the old customers into the new world. time to give up the DVD, cassette tapes, and Sony Walkman and get with the move. else your dvd and 33 1/3 records will have to share closet space.
Posted by MRM on 2011-03-17:
DVD medium is here to stay! Keep hope alive!

Several reasons why I prefer dvd over streaming media:
- no internet connection needed
- copy movies for friends and family
- you can play movie anywhere in the car on a portable dvd player.
- dvd quality is more supererior than streaming
Posted by trmn8r on 2011-03-17:
ChuhBaca - if it costs more to handle the DVD's as it almost assuredly does, isn't it possible the pricing of DVD vs. streaming reflects profit margin requirements, and isn't necessarily an effort to align customer behavior?
Posted by MRM on 2011-03-17:
The bottom line is dvd is more versatile than streaming media. Keep hope alive!
Posted by Whiteduck on 2011-03-17:
I agree MRM that DVDs are convenient. But saying an advantage to them is making a copy for friends and family sounds pretty lame. Stealing is one of the things they are trying to fight... And, yes it is stealing, no matter what silly spin you put on it.
Posted by MRM on 2011-03-17:
How is it stealing when you rent or own a dvd in your possession? Im making personal copies for friends and family. When you have purchase a dvd movie you can do whatever you like.
Posted by Anonymous on 2011-03-17:
if you rent a DVD its not yours its the stores unless you purchase it from them.
Posted by jktshff1 on 2011-03-17:
MRM, it's copyright laws. It's yours to watch, not make copies of.
Posted by Anonymous on 2011-03-17:
Next time you're watching a DVD, don't fast-forward past the FBI warning during the intro.
Posted by MRM on 2011-03-17:
Good tip, DIRM! Most of the time when you copy dvd, it doesnt include the FBI warning. Just to satisfy My3Cents curiousity, the last movie I have copied is Megamind. Good movie indeed!
Posted by stopthefraud on 2011-03-18:
First, Blockbuster was driven out of the mail-DVD business because Netflix won the price war with them. This probably contributed to their later bankruptcy as well, since Netflix picked up many customers at the time. The video store business is not a valid comparison because people have to pay late fees on videos, and they originally turned to Netflix to avoid those fees.

Second, I very much doubt the "market" has aligned toward streaming: only the Next Big Thing hype aligned that way. Most people already use their computers for work,shopping, web site development and tech stuff, multimedia editing, and games. If you have limited RAM or if you're using a laptop with a small screen, you aren't going to be able to have so many windows up. Streaming is convenient, especially if you want to catch up on the show you missed *right now*, but most people still prefer to watch their DVDs on TV while doing other things on their computer.

If Netflix *can't afford* their mail-DVD model (which they may have under-priced during the war with Blockbuster) they should just say so. Customers prefer honest pricing to attempts to trick them into purchasing something they don't really want. But, as mentioned above, Netflix could have weaned people to streaming if they had simply offered the streaming discount without raising the price on the DVDs at the same time.

To those who are confused about the price raise: at Christmas the 1-at-a-time plan (with streaming) went up from $8.99 to $9.99. The alternative to the price hike was the new $7.99 streaming-only deal was offered as the only alternative to paying more: both the DVD Mail price and streaming price are EXACTLY THE SAME in the new "Special Offer" that's supposed to lure me back. The price and package changes were broadly announced in the media and led to weeks of stock speculation.

For anyone who has come here looking for complaints about Netflix, beware of the first couple of comments: they reek of astroturf, probably by Netflix employees.
Close commentsAdd reply


Serious, Innovating And Reliable.
Posted by Agindc on 11/13/2010
I've been a customer for over 4 years now. Never had a single problem. Billing has been impeccable, the DVDs come fast and the selection is quite impressive. I use the "watch it now" feature a lot. It's awesome and the picture quality is excellent. Sometimes I do keep DVDs sent to my home for an extended period of time. I was never charged a late fee for that. Right before the stock market crashed, I bought a bunch of Netflix shares because I thought the service came to stay.

Boy, was I right? I made money when most people lost. :) Back to the service, I do my part as a good customer. I make sure my card number is current and pay my bill on time. I change plans according to my necessity and they are very clear about all the rules. I was never overcharged.

As a matter of fact, I lost a DVD once and they charged me $25 bucks for it. I thought it was a little too much, but paid without questioning. A few weeks later I found the lost DVD and sent it back to them. My money was refunded immediately, which tells a lot about how fair the treatment is. In another words, they are not looking to make the last buck on you. They want to keep you as a customer. In a Country like the USA, where customer service means time wasted on hold, rude representatives hanging up on you and plain and mean corporate greed, Netflix has been an oasis of reliability and respect for my consumer's rights. Good job!
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2010-11-15:
Sounds pretty good!
Close commentsAdd reply

Very good company - if you know what you're doing.
Posted by Pariahx9 on 11/13/2010
It's interesting that those who complain about Netflix don't take into account that they are responsible for not managing their account's payment date. It's very easy to blame someone else, instead of taking your own responsibility. Netflix doesn't need to scam people into staying, if you forgot the day your account is due for payment, if you forgot your password or credit card information, that is your own fault. Had you done the "adult thing", you would have properly canceled and nothing more would happen. People are just so quick to blame for their own carelessness.

When I signed up for the free trial, I wrote down the day my account is due for payment, I managed the DVDs that I got in the mail, and returned them when I needed. I never lost a single DVD, I never forgot to mail them back, and till this day, I've had not a single issue.

If you notice, most people who complain are those who lost DVDs, didn't care to cancel before the payment date, forgot their passwords or CC info, or their spouse forgot to cancel the subscription (but hey, at least they "thought" their wife did it- that makes it all better).

If you want to use Netflix, make sure you know how to manage your account.
Don't blame Netflix for your own mistakes.
     
Add reply

Top of Page | Next Page >