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Netflix Consumer Reviews - Page 3

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Worth the Price if You Rent Movies Weekly
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JOHNSON CITY, TENNESSEE -- I've been a member of Netflix for about six months or so. I switched from Blockbuster and couldn't be happier with the service. I am on the eight at a time plan and my movies come quickly and undamaged. I would get damaged discs from Blockbuster at least once every two weeks. The shipping time from Netflix is usually one day.

One of my most loved feature are the ability to watch movies instantly though I wish there were more movies available in this format. I also love, love, love the ability to make profiles. Profiles allow you to split your account into "multiple" profiles where you can rate movies and start a separate queue. Netflix is worth the price if you rent movies weekly; if not it's better to go to your local Blockbuster.

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Netflix - Unreliable Service
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WASHINGTON -- The delivery has become very inconsistent after I upgraded from 2-movie to 3-movie plan. It took 2 to 6 days to get the next movie after I returned one. So I reported the problem and my account was frozen for over a week without any reason. I called and the customer service was not able to tell me why I was not getting any movies. I returned a movie on April 28. It's now May 5 and I'm still waiting for my next movie to be shipped. I currently have ONE movie at home and I'm on a 3-movie plan. Netflix is awful.

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Free Trial
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Rating: 1/51

CALIFORNIA -- I applied for the free month's trial - was turned down so I canceled my post. My credit card was charged anyway for the monthly fee. I DO NOT WANT NETFLIX AND DO NOT WANT TO BE BILLED ANY MORE.

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60% Price Increase!
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What a stupid decision to raise costs when people in America are hurting! Whoever made this decision needs to get the hell out of my country! I see now they want to expand globally! They will have to! Nobody in America wants their stupid service! Plenty of other services out there!

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Tardy Selections
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It seems that Netflix drags its feet on new releases when the same said movies are available elsewhere... In other words it can take up to three months to receive a recent movie when they are available at other retailers (Red Box-Blockbusters). Shame on you Netflix.

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Netflix, How Fast They Can Fix Something
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So went online to order rental movies and password would not work. I called them, man asked me last two movies, told him, he gave me new password and son tried again with new password, worked. That was fast, good to deal with company that know what they are doing. If been Best Buy or Radio Shack would still be on phone. Thank you Netflix.

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Netflix Account Hold
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CALIFORNIA -- Make a note of the date your account hold expires, because with no warning, Netflix will charge your credit card the day before, & re-start your account, whether you're ready or not. Most irritating of all, there is no way to effectively contact them. Customer Service consists of nothing but help topics. They made $14 for free off me, but I cancelled my account within hours of their notification, and I won't be back. I replied to their e-mail, but it was returned as Undeliverable, & My3cents doesn't have an e-mail either. Beware!

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Great Service
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LAKE WALES, FLORIDA -- I just got off the phone with Netflix and I'm very pleased. I somehow ended up with 2 accounts under 2 different email addresses (my fault entirely) and the gentlemen I spoke to was very helpful, courteous, took care of my issues and even gave me some free time on my account. Thanks Netflix!

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I'm very pleased with Netflix.
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TEXAS -- I've had great luck with Netflix. We've had a membership for over a year now and have rented and returned dozens of movies with no problems, which is almost unheard of with any service. I'm also pleased with the selection, as I am assured of finding the weepy teenager movie my daughter wants, the Japanese animated movie only my son understands, and the educational movies neither of them want, but are forced to watch anyway. Perhaps I've just been really lucky as I know other posters have had bad experiences with Netflix, but I love not being in late-fee debt to the video store. If you've not used Netflix, I think it's worth a chance.

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Delayed Deliveries
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BRUNSWICK, MARYLAND -- When I first subscribed to Netflix the turnaround time was 2 days. As time has gone by, the turnaround time has gotten longer. Yesterday (8/18) I received an e-mail saying that they had received my returns. Today my Netflix Queue says my new movies will be shipped on Monday (8/22). They are available now, so why the delay?? I will switch to another service. They seem to lure you in and then treat you badly. They don't want you to rent too many movies. I'll spend my money elsewhere.

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Netflix Rating:
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1.2 out of 5, based on 5 ratings and
32 reviews & complaints.
Contact Information:
Netflix
100 Winchester Circle
Los Gatos, CA 95032
408-540-3700 (ph)
www.netflix.com
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