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Netflix Consumer Reviews - Page 3

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Netflix Complaint - The Truth Behind Their Service
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LOS GATOS, CALIFORNIA -- Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.

I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints. This is a company that should be cited by the Federal Trade Commission or state Attorney Generals' offices. I am gladly cancelling my subscription after being with them for over 4 years. They have stolen my money long enough.

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Distribution of illegally produced & damaged DVD
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DENVER, COLORADO -- I just received Borat DVD from Netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingly copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.

I immediately went to netflix.com, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person. Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers? I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.

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Sick Of Long Wait
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I am sick of Netflix. I have been a member since 2004. Initially, I thought it was great, but now I'm not so sure why I have their service at all. All of the new releases have a long wait. Apparently, Netflix has grown, but their library has not. This is ridiculous. I just spoke to a customer service representative and they informed me popular new releases required a longer wait... OK. But are they so out of touch that they can't anticipate the popularity of a movie like Slumdog Millionaire? Seven Pounds? Doubt?

Is that why I have to continually look for OLD movies to rent? I might as well be in line at Blockbuster and I HATE Blockbuster. I put the 1983 movie Silkwood on my list and guess what, LONG WAIT! They have just increased their charges for blu-ray disc rentals. That's understandable, but lack of availability is not. I am fed up. At this rate GOING to the movies is cheaper. Bah Bye Netflix.

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Bonus Features
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This is kind of a complaint, I guess, but more of an opinion. For those of you who know Netflix well, you are aware of the "bonus features" disc for a good portion of the movies. It's kind of upsetting that these bonus discs, which don't have the movie on them, have to take up a spot each in the queue. When I have, say, Armageddon in the #1 spot on my queue, the movie disc and the bonus features disc should count as 1 shipment for both. It's really kind of unfair to count it as 2 shipments. Anyone else feel this way? Thought please.

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Worth the Price if You Rent Movies Weekly
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JOHNSON CITY, TENNESSEE -- I've been a member of Netflix for about six months or so. I switched from Blockbuster and couldn't be happier with the service. I am on the eight at a time plan and my movies come quickly and undamaged. I would get damaged discs from Blockbuster at least once every two weeks. The shipping time from Netflix is usually one day.

One of my most loved feature are the ability to watch movies instantly though I wish there were more movies available in this format. I also love, love, love the ability to make profiles. Profiles allow you to split your account into "multiple" profiles where you can rate movies and start a separate queue. Netflix is worth the price if you rent movies weekly; if not it's better to go to your local Blockbuster.

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Netflix - Unreliable Service
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WASHINGTON -- The delivery has become very inconsistent after I upgraded from 2-movie to 3-movie plan. It took 2 to 6 days to get the next movie after I returned one. So I reported the problem and my account was frozen for over a week without any reason. I called and the customer service was not able to tell me why I was not getting any movies. I returned a movie on April 28. It's now May 5 and I'm still waiting for my next movie to be shipped. I currently have ONE movie at home and I'm on a 3-movie plan. Netflix is awful.

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I'm very pleased with Netflix.
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TEXAS -- I've had great luck with Netflix. We've had a membership for over a year now and have rented and returned dozens of movies with no problems, which is almost unheard of with any service. I'm also pleased with the selection, as I am assured of finding the weepy teenager movie my daughter wants, the Japanese animated movie only my son understands, and the educational movies neither of them want, but are forced to watch anyway. Perhaps I've just been really lucky as I know other posters have had bad experiences with Netflix, but I love not being in late-fee debt to the video store. If you've not used Netflix, I think it's worth a chance.

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Delayed Deliveries
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BRUNSWICK, MARYLAND -- When I first subscribed to Netflix the turnaround time was 2 days. As time has gone by, the turnaround time has gotten longer. Yesterday (8/18) I received an e-mail saying that they had received my returns. Today my Netflix Queue says my new movies will be shipped on Monday (8/22). They are available now, so why the delay?? I will switch to another service. They seem to lure you in and then treat you badly. They don't want you to rent too many movies. I'll spend my money elsewhere.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I applied for the free month's trial - was turned down so I canceled my post. My credit card was charged anyway for the monthly fee. I DO NOT WANT NETFLIX AND DO NOT WANT TO BE BILLED ANY MORE.

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60% Price Increase!
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What a stupid decision to raise costs when people in America are hurting! Whoever made this decision needs to get the hell out of my country! I see now they want to expand globally! They will have to! Nobody in America wants their stupid service! Plenty of other services out there!

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Netflix Rating:
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1.5 out of 5, based on 8 ratings and
36 reviews & complaints.
Contact Information:
Netflix
100 Winchester Circle
Los Gatos, CA 95032
408-540-3700 (ph)
www.netflix.com
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