VISTA, CALIFORNIA -- We have belonged to Netflix for several years now. We gradually rose to the $ 40.00 Per month for 6 movies out at a time package. Occasionally, yes, we've had some bad discs but we've had great success with customer service and quick replacement. I was looking into DISH and cable TV, thinking of changing. But with all the problems with those companies I think we will stick with Netflix.
The only problem we had was people stealing the discs out of our mailbox and had to use a P. O. Box or Netflix said they'd drop us (understandably) but it takes too much time and gas to do it that way, also you are not really getting the turnover you are paying for if you wait till all disc are seen before you send them back and pick them up etc. So we are trying it again at home. The selection of DVDs are far beyond Cable, DISH and local rental stores. I do miss some of the local and cable channels. But I can have science, TV, old, foreign, strange, and Blockbuster movies at my fingertips. I think I'll stay.
LOS GATOS, CALIFORNIA -- Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.
I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints. This is a company that should be cited by the Federal Trade Commission or state Attorney Generals' offices. I am gladly cancelling my subscription after being with them for over 4 years. They have stolen my money long enough.
DENVER, COLORADO -- I just received Borat DVD from Netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingly copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.
I immediately went to netflix.com, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person. Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers? I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.
I am sick of Netflix. I have been a member since 2004. Initially, I thought it was great, but now I'm not so sure why I have their service at all. All of the new releases have a long wait. Apparently, Netflix has grown, but their library has not. This is ridiculous. I just spoke to a customer service representative and they informed me popular new releases required a longer wait... OK. But are they so out of touch that they can't anticipate the popularity of a movie like Slumdog Millionaire? Seven Pounds? Doubt?
Is that why I have to continually look for OLD movies to rent? I might as well be in line at Blockbuster and I HATE Blockbuster. I put the 1983 movie Silkwood on my list and guess what, LONG WAIT! They have just increased their charges for blu-ray disc rentals. That's understandable, but lack of availability is not. I am fed up. At this rate GOING to the movies is cheaper. Bah Bye Netflix.
What a stupid decision to raise costs when people in America are hurting! Whoever made this decision needs to get the hell out of my country! I see now they want to expand globally! They will have to! Nobody in America wants their stupid service! Plenty of other services out there!
I tried to watch a movie last nite and it loaded movie started and it started loading again so I shut it all down. Started to watch a movie today and it loaded and reloaded and started playing and reloaded again. This was the third time it loaded. What is the problem with it?
So went on line to order rental movies and pass word would not work I called them man asked me last two movies told him he gave me new pass word and son tried again with new pass word worked that was fast good to deal with company that know what they are doing if been Best Buy or Radio Shack would still be on phone thank you netf;ix
This is kind of a complaint, I guess, but more of an opinion. For those of you who know Netflix well, you are aware of the "bonus features" disc for a good portion of the movies. It's kind of upsetting that these bonus discs, which don't have the movie on them, have to take up a spot each in the queue. When I have, say, Armageddon in the #1 spot on my queue, the movie disc and the bonus features disc should count as 1 shipment for both.
It's really kind of unfair to count it as 2 shipments. Anyone else feel this way? Thought please.
JOHNSON CITY, TENNESSEE -- I've been a member of Netflix for about six months or so. I switched from Blockbuster and couldn't be happier with the service. I am one the eight at a time plan and my movies come quickly and undamaged. I would get damaged discs from Blockbuster at least once every two weeks. The shipping time from Netflix is usually one day.
One of my most loved feature are the ability to watch moves instantly though I wish there were more movies available in this format. I also love, love, love the ability to make profiles. Profiles allow you to split your account in to "multiple" profiles where you can rate movies and start a separate queue.
Netflix is worth the price if you rent movies weekly; if not it's better to go to your local Blockbuster.