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1.4 out of 5, based on 8 ratings and
37 reviews & complaints.

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Posted by on
I've been a customer for over 4 years now. Never had a single problem. Billing has been impeccable, the DVDs come fast and the selection is quite impressive. I use the "watch it now" feature a lot. It's awesome and the picture quality is excellent. Sometimes I do keep DVDs sent to my home for an extended period of time. I was never charged a late fee for that. Right before the stock market crashed, I bought a bunch of Netflix shares because I thought the service came to stay.

Boy, was I right? I made money when most people lost. :) Back to the service, I do my part as a good customer. I make sure my card number is current and pay my bill on time. I change plans according to my necessity and they are very clear about all the rules. I was never overcharged.

As a matter of fact, I lost a DVD once and they charged me $25 bucks for it. I thought it was a little too much, but paid without questioning. A few weeks later I found the lost DVD and sent it back to them. My money was refunded immediately, which tells a lot about how fair the treatment is. In in other words, they are not looking to make the last buck on you. They want to keep you as a customer. In a Country like the USA, where customer service means time wasted on hold, rude representatives hanging up on you and plain and mean corporate greed, Netflix has been an oasis of reliability and respect for my consumer's rights. Good job!
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Alain on 11/15/2010:
Sounds pretty good!
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Very good company - if you know what you're doing.
Posted by on
It's interesting that those who complain about Netflix don't take into account that they are responsible for not managing their account's payment date. It's very easy to blame someone else, instead of taking your own responsibility. Netflix doesn't need to scam people into staying, if you forgot the day your account is due for payment, if you forgot your password or credit card information, that is your own fault. Had you done the "adult thing", you would have properly canceled and nothing more would happen. People are just so quick to blame for their own carelessness.

When I signed up for the free trial, I wrote down the day my account is due for payment, I managed the DVDs that I got in the mail, and returned them when I needed. I never lost a single DVD, I never forgot to mail them back, and till this day, I've had not a single issue.

If you notice, most people who complain are those who lost DVDs, didn't care to cancel before the payment date, forgot their passwords or CC info, or their spouse forgot to cancel the subscription (but hey, at least they "thought" their wife did it- that makes it all better).

If you want to use Netflix, make sure you know how to manage your account.
Don't blame Netflix for your own mistakes.
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Netflix Seems To Be The Best Bet Price And Service Wise
Posted by on
VISTA, CALIFORNIA -- We have belonged to Netflix for several years now. We gradually rose to the $ 40.00 Per month for 6 movies out at a time package. Occasionally, yes, we've had some bad discs but we've had great success with customer service and quick replacement. I was looking into dish and cable TV, thinking of changing. But with all the problems with those companies I think we will stick with Netflix. The only problem we had was people stealing the discs out of our mailbox and had to use a p. O. Box or Netflix said they'd drop us (understandably) but it takes too much time and gas to do it that way, also you are not really getting the turnover you are paying for if you wait till all disc are seen before you send them back and pick them up etc. So we are trying it again at home. The selection of DVDs are far beyond cable, dish and local rental stores.

I do miss some of the local and cable channels. But I can have science, TV, old, foreign, strange, and Blockbuster movies at my fingertips. I think I'll stay.....
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BEJ on 03/23/2010:
Love Netflix--yes the occasional bad disc. I just had a disc that would not play so on my next shipment they sent out 4 instead of the 3 I usually get. So many different types of programming to watch.
Anonymous on 03/23/2010:
I love Netflix. Enjoy their online streaming directly to the TV too! Its a great deal for the $9 I pay per month.
Anonymous on 03/23/2010:
I've been using a gift certificate someone gave me for Netflix. I will not subscribe. I think Redbox is a way better deal.

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Netflix Complaint - The Truth Behind Their Service
Posted by on
LOS GATOS, CALIFORNIA -- Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.

I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints.

This is a company that should be cited by the Federal Trade Commission or state Attorney Generals' offices. I am gladly cancelling my subscription after being with them for over 4 years. They have stolen my money long enough.
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GenuineNerd on 09/01/2009:
You might want to check your DVD player if you have so many problems with unplayable or skipping DVD's. Possibly the laser lens needs cleaning (they make special DVD's designed for cleaning the lens.) Also, if you have more than one DVD player, check to see if the discs are unplayable on both machines. Most DVD playback problems can be blamed either on fingerprints, smudges, scratches, or gouges on the disc, as well as playing DVD's back on cheap machines (such as the Magnavox/Emerson/Symphonic DVD players that sell for under $35, or any cheap DVD player.)
goduke on 09/02/2009:
I get a lot of discs through Netflix (about 4 a week). Every great once in a while I've had one that was unplayable, even when it's been cleaned before playing. I report it as unplayable, and I get a replacement in a day. I think that happens with every DVD rental place. Renters aren't particularly concerned with making sure they take good care of the movies.
GenuineNerd on 09/02/2009:
Usually, when I get an unplayable disc from Netflix, it's because of a scratch or gouge on the disc. Netflix is good at replacing bad discs. I have been a Netflix customer for over 3 years now, and for the most part have been happy. A better quality DVD player helps too. I have friends who bought cheap DVD players that once in a while caused discs to skip, even on brand new store-bought DVD's, mainly because of dirty lenses or cheap optics. A friend of mine went to a $60 Philips DVD player after owning two $35 Magnavoxes (the first Magnavox didn't work the moment he took it out of the box, so back to Walmart it went, for another one that lasted only 7 months.) Another friend bought that same Magnavox DVD player from Walmart, again lasting only a few months. Walmart refused to take it back, and it was replaced with a $40 Memorex from Target, which still worked but still skipped or failed to play some discs. I had a $60 Philips that I used for 2 years, and still worked when I replaced it with an $180 Magnavox Blu-Ray player, that is holding up well so far. Cheap DVD players aren't worth it, but then again, there's still lemons among the more expensive stuff...that Magnavox replaced a $250 Samsung Blu-Ray that crapped out after only 3 days.
Starlord on 09/02/2009:
When we lived in Arizona, we cancelled all of our movie channels and signed up with Netflix. In the close to two years that we used the service, we received two discs that were unplayable. One was very badly scratched, and the other was broken almost in two. A simple call to Netflix, and within one business day, we had a replacement disc that did not count against our account. I have been considering signing up again, but with Comcast, we have On Demand , which, while not quite as good as Netflix, is better than paying for movie channels. We have Showtime for Dexter and Penn & Teller.
Anonymous on 09/02/2009:
Excellent answers GenuineNerd. Yes, I've noticed sometimes a disc that doesn't behave on my budget DVD player plays flawlessly on the x-box 360.

I've always been impressed with NetFlix. They have very consumer friendly policies. I've been a very satisfied customer albeit if I had the problems the OP is having I might change my tune.

Good review!
jenjenn on 09/04/2009:
I love Netflix! In the last 3 years, I've only had one disc that was not playable and I received the wrong disc in the sleeve for the correct movie I requested. They rock!
Texadvocate on 10/27/2009:
FYI/Beware on Netflix:
Netflix related to violations against the customers privacy caused by the implementation of the Netflix Prize Contest, which allowed personal information/data to be released to third parties!
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Distribution of illegally produced & damaged DVD
Posted by on
DENVER, COLORADO -- I just received Borat DVD from Netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingl copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.

I immediately went to, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person.

Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers?

I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.
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goduke on 07/17/2009:
Many companies are deciding against email customer service. While customers love the "convenience" of being able to pop off a heated email at 2a in the morning and expecting an answer when they wake up later, all industry research says that customers are uniformly disappointed with email answers. The only ones that ever get decent marks are transactional -- where is my order, do you have it stock, etc. Service complaints and resolution don't work through email

Enough of that soapbox.

I really doubt that the Netflix folks are opening the sleeve and looking at the disc each time. I use them, and every now and then get one that's in bad shape. I'm not sure I can expect them to look at it. I'll bet money that some previous customer put the Memorex DVD in the sleeve and sent it back knowing that it wouldn't be looked at.
Anonymous on 07/17/2009:
Got a pic, Hls? Why would a multi-million dollar company send you a "bootleg" DVD? Come on, these things don't happen to us Denver residents.
Skye on 07/17/2009:
Sounds like the person who had the movie before you, burned a copy for themselves, and sent back to Netflix the copy they made and kept the original, by accident of course....

Anonymous on 07/17/2009:
LOL! The original 'Borat' DVD is specifically made to look like a copy, on purpose.

Glue? Yeah, that's a problem.
goduke on 07/17/2009: that IS funny.
Anonymous on 07/17/2009:
its not a bootleg that’s how it comes its a joke get it. I got mine like that to. Its to punk people. apparently it worked on you
Anonymous on 07/17/2009:
I've never seen the thing so all I could go by was what Hls, stated.
D@mmit Hls, you're making us Denverites look bad!
JDSmith on 07/17/2009:
I hadn't seen the dvd before, never seen the movie.. but this was online, sounds like you got the real deal on a 'Demorez' not Memorex dvd..

The crack is a different issue, and I'm sure a regular occurrence for Netflix.. seeing as how their movies spend so many days with the USPS.
Skye on 07/17/2009:
Lol, Z :)
Anonymous on 07/17/2009:
No one has a sense of humor anymore
Eloise on 07/17/2009:
Miss Marple you are a genius!
BokiBean on 07/17/2009:
I'm so glad I read this here, I would have completely fallen for it... Cute!
BokiBean on 07/17/2009:
Just you, walls. :P
Anonymous on 07/17/2009:
I wonder what they will do with the Bruno DVD, you might need latex gloves handling that one.
BokiBean on 07/17/2009:
hazmat, walls!
GenuineNerd on 08/29/2009:
I can imagine what it would be like once "Bruno" makes it to DVD...
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Sick Of Long Wait
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I am sick of Netflix. I have been a member since 2004. Initially, I thought it was great, but now I'm not so sure why I have their service at all. All of the new releases have a long wait. Apparently, Netflix has grown, but their library has not. This is ridiculous. I just spoke to a customer service representative and they informed me popular new releases required a longer wait....OK....but are they so out of touch that they can't anticipate the popularity of a movie like Slumdog Millionaire? Seven Pounds? Doubt?

Is that why I have to continually look for OLD movies to rent? I might as well be in line at Blockbuster.....and I HATE Blockbuster. I put the 1983 movie Silkwood on my list and guess what....LONG WAIT! They have just increased their charges for blu-ray disc rentals. That's understandable, but lack of availability is not.
I am fed up. At this rate GOING to the movies is cheaper. Bah Bye Netflix.
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TGT101 on 04/03/2009:
I 'rent' all my movies from the library. The wait is longer but at least you're not paying for it.
Fenwick on 04/03/2009:
I got rid of my Netflix membership as soon as Redbox became available in my area. Limited selection but it only cost $1 a day to rent a movie and their inventory(majority) is made up of movies released in the past 6 months.

You can reserve online and you do not have to return it to the location that you rented it from.
jenjenn on 04/03/2009:
My library charges $1 for movies. (not the best selection) I have the cheapest Netflix account - like $8/month unlimited. I can get 2 movies a week if I plan it right. I've never waited more than 2 weeks for a selection. When the selection is available - they send it out immediately, even though I have another movie out already. I love Netflix...besides you can view movies online as well with no additional cost.
Anonymous on 04/03/2009:
Netflix is the best! I can watch movies instantly through my xbox360..its great...

Anonymous on 04/03/2009:
I wish I could download my gamefly games through my 360.
Anonymous on 04/03/2009:
I feel the same way Wally.I sent back one of my games on MOnday,and they are just getting around to sending mt another game...Left4Dead I hear is pretty sweet
Anonymous on 04/03/2009:
I rented out resident evil 5, almost done beating it.
Anonymous on 04/03/2009:
I played the demo,didn't really care for it....I loved RE2 for the original playstation
Texadvocate on 10/27/2009:
FYI on Netflix:
Netflix related to violations against the customers privacy caused by the implementation of the Netflix Prize Contest, which allowed personal information/data to be released to third parties!
adam2106 on 12/27/2009:
I have been enjoying my time with Netflix although recently it has started to go downhill with them when it comes to streaming movies. Netflix said blame Verizon and Verizon says to blame Netflix. Netflix is obviously wrong in this situation because I mentioned to them that I have no issues streaming other movies from and others. It is common sense that Netflix is having the issue. They say “our servers are running perfectly” “it must be Verizon’s fault”. Anyway, other than that, I receive the DVDs within a few days from requesting them from my queue and they receive them quickly after I send them back.
My advice: call them a few times to see what they can do for you if you are unsatisfied. They are willing to help you. I asked and they are giving me a free month for my troubles. Sometimes asking is the best. Asking over and over again and submitting complaints might help too.
moviebufff on 05/15/2010:
I have had the same problem as I just posted about cancelling because of the long wait. I think you are right about them not increasing their library with the amount of members. I know that Netflix want to spread their services but perhaps they just have just remained a delivery service instead of all of the other features they are trying to add. If a longtime customer like yourself is dissatisfied then they have not improved. I ordered Sherlock Holmes in Jan. 2010 and I still get Long Wait. When I want to watch a movie I don't want to have to wait months to get it or perhaps never get it. Since the weather is nice again I can just go and rent from the store. I put 3 movies in my queue, Daybreakers and Legion, one is long wait, the other is very long wait. Edge of Darkness with Mel Gibson isn't even out at Netflix. So I walked into my rental store and rented all 3 and 3 free ones of older movie for a special. So I got 6 movies for the price of 3 movies.
aherrera23 on 10/28/2010:
Here's one to mull over. I have had the same problem for months, and noticed them sending me older movies and skipping new releases. So I removed ALL other movies from the queue except for one new release I wanted to see (at this point 3 months old now). I was sent an email appologising over the wait, but that my local center did not have this movie in stock. But good news they found it at another warehouse and will ship it to me.
Now, if that is true, wouldn't that mean that as long as I had any other movie in the queue I would never have gotten this one? Every recent movie I add to my queue says either short or long wait. Does that mean my local warehouse doesn't have it and I have to do the same I did before? Being that I waited 3 motnhs the first time and never got it, I hesitate to believe that they just all happen to be out and patience will get me the movies I want.
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Bonus Features
Posted by on
This is kind of a complaint, I guess, but more of an opinion. For those of you who know Netflix well, you are aware of the "bonus features" disc for a good portion of the movies. It's kind of upsetting that these bonus discs, which don't have the movie on them, have to take up a spot each in the queue. When I have, say, Armageddon in the #1 spot on my queue, the movie disc and the bonus features disc should count as 1 shipment for both.

It's really kind of unfair to count it as 2 shipments. Anyone else feel this way? Thought please.
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cmcasper on 11/16/2008:
Yes, Netflix is for movies! And the majority of movies have the special features on them, which makes the features PART OF THE MOVIE!!

Are you an IDIOT? YEP!!
Crown Jules on 11/17/2008:
Special features are not part of the movie. If they were, they'd be included as part of the movie when it was originally in the theater. That's why they're called special or bonus features and, depending on the number of special or bonus features, sometimes they're on a separate disc.

I have no problem with Netflix considering a disc of bonus features as a separate shipment. Look at it this way: Their pricing system is based on the number of discs you can have at one time. I'm on the 3-disc plan and right now I'm watching season 3 of Six Feet Under. The season takes up five discs as do each of seasons 4 and 5 (I believe). It sounds like you're saying I should be able to have all the discs for all the seasons at once but that's anywhere between 10 and 15 discs total. Not only would I not want to be responsible for that many discs, from a business perspective it doesn't make sense because then they don't have those items to ship to other customers.
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Worth The Price If You Rent Movies Weekly
Posted by on
JOHNSON CITY, TENNESSEE -- I've been a member of Netflix for about six months or so. I switched from Blockbuster and couldn't be happier with the service. I am one the eight at a time plan and my movies come quickly and undamaged. I would get damaged discs from Blockbuster at least once every two weeks. The shipping time from Netflix is usually one day.

One of my most loved feature are the ability to watch moves instantly though I wish there were more movies available in this format. I also love, love, love the ability to make profiles. Profiles allow you to split your account in to "multiple" profiles where you can rate movies and start a separate queue.

Netflix is worth the price if you rent movies weekly; if not it's better to go to your local Blockbuster.
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Anonymous on 07/07/2008:
I'm a fan of Netflix as well.I like the service,and have had no issues with damaged discs.

Anonymous on 07/07/2008:
I am a Netflix fan as well, and I too love the profile option - Our 8 yr old loves to pick out movies and put them in any order she wants in her queue.
2inform on 07/07/2008:
They also have a great selection.

Crown Jules on 07/07/2008:
I've been a Netflix member for about 3-4 years now and I just love it. Their selection is ten times better than Blockbuster and if I return a movie on a Monday, for example, I have the next one from my queue on Wednesday. I have received a few damaged discs from time to time, but all I have to do is report it at the website and I have a new disc within a day or two. I send the damaged disc back, of course, but they don't wait to receive it before they send a replacement. Viva Netflix!
jenjenn on 07/07/2008:
Netflix ROCKS!!!
CrystalSword on 07/07/2008:
Crown, ditto on the damaged disc problem, I think in the last year we have gotten three that were cracked and totally unplayable and one that was obviously new but just stopped halfway through the movie!

Netflix is well worth the price, we were getting three at a time and I just cancelled our service from them because we are packing to move, don't know what the new address will be till we actually get there! Will start over again on the movie Queue, but that's not a problem, I printed out the old list before I cancelled!

Anonymous on 07/07/2008:
Hey Crystal, Netflix will save your account information, including your queue, for a certain amount of time (I think it might be 90 days) after you cancel, in the event that you do return, everything is just as you left it. I cancelled our service while we moved recently too and when I started it back up, everything was still there.
jenjenn on 07/08/2008:
Yes, you can put your account on hold for 90 days.
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Netflix - Unreliable Service
Posted by on
WASHINGTON -- The delivery has become very inconsistent after I upgraded from 2-movie to 3-movie plan. It took 2 to 6 days to get the next movie after I returned one. So I reported the problem and my account was frozen for over a week without any reason. I called and the customer service was not able to tell me why I was not getting any movies. I returned a movie on April 28.

It’s now May 5 and I’m still waiting for my next movie to be shipped. I currently have ONE movie at home and I’m on a 3-movie plan. Netflix is awful.
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Tardy Selections
Posted by on
It seems that Netflix drags its feet on new releases when the same said movies are available other words it can take up to three months to receive a recent movie when they are available at other retailers....(Red Box-Blockbusters)shame on you Netflix
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Anonymous on 06/11/2010:
MRM on 06/11/2010:
Dryad, I think you meant, "go to BlockBusters to rent the newly released movies!"
memoryx57 on 06/11/2010:
Netflix has a contract with Warner Bros and I believe another motion pic company that they won't release the new movies until they have already been out for a month. Reason being, WB was losing money on sales of said movies. Doesn't make sense to me since some of the others as you mentioned have them available they day they're released..
goduke on 06/11/2010:
I have Netflix and it appears to me that they have within the past year opened up a significantly larger number of distribution centers, but it doesn't appear they've upped the number of copies of new releases, which can cause some long wait times in queues.
MDSasquatch on 06/11/2010:
I am not excusing Netflix because I too am a customer who waits a long time for certain titles, but they did just recently enter some sort of agreement to hold off for 30 days on new releases from certain studios AND if you watch too many movies, they will throttle your selections per their Terms of Use.

"In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service. The type, number, mix and weighting of the various factors impacting shipping and inventory allocation will change from time to time and will be made in our sole and absolute discretion. As a result of your viewing habits and our operational practices, the actual number of DVDs you rent in any month may vary, and you may experience differentiated service during the course of your membership. Also, such service may be different from the service we provide to other members on the same membership plan.

The above is legal lingo for THROTTLING

Anonymous on 06/11/2010:
If you don't like the way Netflix operates don't use them....simple
goduke on 06/11/2010:
The new streaming to TV off the Wii thing is pretty cool. I can usually find something I like from the library.
tazmo on 06/12/2010:
these people that say don't rent it or go somewhere else are defeating the purpose of the whole thing one could say that about every consumer item really so that type comment doesn't help....Netflix needs to get off their collective butts and quit trying to kill two birds with one stone..seems as though all the other outlets have new movies available in a timely manner....ya can't have it both ways Netflix...and the 8.99 deal is really 18 bucks
Hicks78 on 10/20/2010:
Here's the deal. Blockbuster has contracts with several movie studios, which keeps Netflix and Redbox from being able to rent those movies until Blockbuster has had them for 28 days exclusively. That is renting by disc.

Concerning streaming, they just reached an agreement with some studios that the delay from DVD release to stream would only be 90 days as opposed to the six months standard. Let's face it, it does Warner Brothers no good to let their movies stream on day one. They'd lose too much money from sales by streaming day one. The delay isn't bad considering we're paying $10 a month for unlimited streaming. I can wait 90 days to watch Iron Man 2.
MRM on 10/20/2010:
Thanks, Hicks, for the tidbit!
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