Netflix or Net flukes ?
HENDERSON, NEVADA -- Netflix or Net Flukes ?
Until this week I was a very happy Netflix member. At my suggestion, relatives and friends have also signed up over the past few years.
I now suggest switching to Blockbuster. ... read full review3 Replies - Latest reply on 07/21/2008
WASHINGTON -- The delivery has become very inconsistent after I upgraded from 2-movie to 3-movie plan. It took 2 to 6 days to get the next movie after I returned one. So I reported the problem and my account was frozen for over a week without any reason. I called and the customer service was not able to tell me why I was not getting any movies. I returned a movie on April 28.
It’s now May 5 and I’m still waiting for my next movie to be shipped. I currently have ONE movie at home and I’m on a 3-movie plan. Netflix is awful.
I just got off the phone with Netflix and am very pleased. I somehow ended up with 2 accounts under 2 different email addresses (my fault entirely) and the gentlemen i spoke to was very helpful, courteous. took care of my issues and even gave me some free time on my account.
TEXAS -- I've had great luck with Netflix. We've had a membership for over a year now and have rented and returned dozens of movies with no problems, which is almost unheard of with any service. I'm also pleased with the selection, as I am assured of finding the weepy teenager movie my daughter wants, the Japanese animated movie only my son understands, and the educational movies neither of them want, but are forced to watch anyway. Perhaps I've just been really lucky as I know other posters have had bad experiences with Netflix, but I love not being in late-fee debt to the video store. If you've not used Netflix, I think it's worth a chance.3 Replies - Latest reply on 05/28/2007Add reply
MAINE -- Their handling of returns is very slow
5 Replies - Latest reply on 08/05/2006Add reply
I think they are choking the traffic or throttling it so the renters don't get the number of movies they pay for. Often it takes over 6 days for a movie to be registered as returned and then if you report them as lost too many times they treat you like a theif and suspend your account. Their customer service is almost impossible to get through to. They do have a great selection and television is such a waste land--to bad they are so arrogant.
I just wanted to give Netflix a good review for this site so anyone looking for information doesn't see just the complaints. I have had excellent service from Netflix. The turnaround time for mailing the DVDs is really fast (usually 1-2 days) and they have a huge selection of movies. Add reply
I signed up for their service because I was offered Free phone hog minutes. There was a problem when I signed up. I used the wrong email address. I have spent days and several emails trying to get them to correct my account so I get my free minutes and they refuse to help me. All they have to do is notify phone hog I joined. They refuse to do it. 1 Replies - Latest reply on 07/13/2004Add reply