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Tardy Selections
Posted by Tazmo on 06/11/2010
It seems that Netflix drags its feet on new releases when the same said movies are available elsewhere....in other words it can take up to three months to receive a recent movie when they are available at other retailers....(Red Box-Blockbusters)shame on you Netflix

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Posted by Anonymous on 2010-06-11:
Posted by MRM on 2010-06-11:
Dryad, I think you meant, "go to BlockBusters to rent the newly released movies!"
Posted by memoryx57 on 2010-06-11:
Netflix has a contract with Warner Bros and I believe another motion pic company that they won't release the new movies until they have already been out for a month. Reason being, WB was losing money on sales of said movies. Doesn't make sense to me since some of the others as you mentioned have them available they day they're released..
Posted by goduke on 2010-06-11:
I have Netflix and it appears to me that they have within the past year opened up a significantly larger number of distribution centers, but it doesn't appear they've upped the number of copies of new releases, which can cause some long wait times in queues.
Posted by MDSasquatch on 2010-06-11:
I am not excusing Netflix because I too am a customer who waits a long time for certain titles, but they did just recently enter some sort of agreement to hold off for 30 days on new releases from certain studios AND if you watch too many movies, they will throttle your selections per their Terms of Use.

"In determining priority for shipping and inventory allocation, we may utilize many different factors, including the number and type of DVDs you rent through our service, the membership plan you select, as well as other uses of our service by you. For example, if all other factors are the same, we give priority to those members who receive the fewest DVDs through our service. The type, number, mix and weighting of the various factors impacting shipping and inventory allocation will change from time to time and will be made in our sole and absolute discretion. As a result of your viewing habits and our operational practices, the actual number of DVDs you rent in any month may vary, and you may experience differentiated service during the course of your membership. Also, such service may be different from the service we provide to other members on the same membership plan.

The above is legal lingo for THROTTLING

Posted by Anonymous on 2010-06-11:
If you don't like the way Netflix operates don't use them....simple
Posted by goduke on 2010-06-11:
The new streaming to TV off the Wii thing is pretty cool. I can usually find something I like from the library.
Posted by tazmo on 2010-06-12:
these people that say don't rent it or go somewhere else are defeating the purpose of the whole thing one could say that about every consumer item really so that type comment doesn't help....Netflix needs to get off their collective butts and quit trying to kill two birds with one stone..seems as though all the other outlets have new movies available in a timely manner....ya can't have it both ways Netflix...and the 8.99 deal is really 18 bucks
Posted by Hicks78 on 2010-10-20:
Here's the deal. Blockbuster has contracts with several movie studios, which keeps Netflix and Redbox from being able to rent those movies until Blockbuster has had them for 28 days exclusively. That is renting by disc.

Concerning streaming, they just reached an agreement with some studios that the delay from DVD release to stream would only be 90 days as opposed to the six months standard. Let's face it, it does Warner Brothers no good to let their movies stream on day one. They'd lose too much money from sales by streaming day one. The delay isn't bad considering we're paying $10 a month for unlimited streaming. I can wait 90 days to watch Iron Man 2.
Posted by MRM on 2010-10-20:
Thanks, Hicks, for the tidbit!
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Netflix how fast they can fix some thing
Posted by Samsung1 on 05/17/2010
So went on line to order rental movies and pass word would not work I called them man asked me last two movies told him he gave me new pass word and son tried again with new pass word worked that was fast good to deal with company that know what they are doing if been Best Buy or radio shack would still be on phone thank you netf;ix
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Netflix Seems To Be The Best Bet Price And Service Wise
Posted by RUBYREDSTONE on 03/23/2010
VISTA, CALIFORNIA -- We have belonged to Netflix for several years now. We gradually rose to the $ 40.00 Per month for 6 movies out at a time package. Occasionally, yes, we've had some bad discs but we've had great success with customer service and quick replacement. I was looking into dish and cable TV, thinking of changing. But with all the problems with those companies I think we will stick with Netflix. The only problem we had was people stealing the discs out of our mailbox and had to use a p. O. Box or Netflix said they'd drop us (understandably) but it takes too much time and gas to do it that way, also you are not really getting the turnover you are paying for if you wait till all disc are seen before you send them back and pick them up etc. So we are trying it again at home. The selection of DVDs are far beyond cable, dish and local rental stores.

I do miss some of the local and cable channels. But I can have science, TV, old, foreign, strange, and Blockbuster movies at my fingertips. I think I'll stay.....
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Posted by BEJ on 2010-03-23:
Love Netflix--yes the occasional bad disc. I just had a disc that would not play so on my next shipment they sent out 4 instead of the 3 I usually get. So many different types of programming to watch.
Posted by Anonymous on 2010-03-23:
I love Netflix. Enjoy their online streaming directly to the TV too! Its a great deal for the $9 I pay per month.
Posted by Anonymous on 2010-03-23:
I've been using a gift certificate someone gave me for Netflix. I will not subscribe. I think Redbox is a way better deal.

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Netflix Complaint - The Truth Behind Their Service
Posted by Tidalflats on 09/01/2009
LOS GATOS, CALIFORNIA -- Of the last 7 movies, which I received from my Netflix subscription, 7 were unplayable. Of the last 12 movies received, 9 were unplayable. Typically, they would play until over half through and then freeze or return to the beginning. It didn't matter if the disc had been cleaned or not.

I have complained, countless times, to Netflix including a letter to CEO Reed Hastings and have never received one word of comity. The company has no visible "customer service" department and appears to be interested in taking subscribers' money without responding to complaints.

This is a company that should be cited by the Federal Trade Commission or state Attorney Generals' offices. I am gladly cancelling my subscription after being with them for over 4 years. They have stolen my money long enough.

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Posted by GenuineNerd on 2009-09-01:
You might want to check your DVD player if you have so many problems with unplayable or skipping DVD's. Possibly the laser lens needs cleaning (they make special DVD's designed for cleaning the lens.) Also, if you have more than one DVD player, check to see if the discs are unplayable on both machines. Most DVD playback problems can be blamed either on fingerprints, smudges, scratches, or gouges on the disc, as well as playing DVD's back on cheap machines (such as the Magnavox/Emerson/Symphonic DVD players that sell for under $35, or any cheap DVD player.)
Posted by goduke on 2009-09-02:
I get a lot of discs through Netflix (about 4 a week). Every great once in a while I've had one that was unplayable, even when it's been cleaned before playing. I report it as unplayable, and I get a replacement in a day. I think that happens with every DVD rental place. Renters aren't particularly concerned with making sure they take good care of the movies.
Posted by GenuineNerd on 2009-09-02:
Usually, when I get an unplayable disc from Netflix, it's because of a scratch or gouge on the disc. Netflix is good at replacing bad discs. I have been a Netflix customer for over 3 years now, and for the most part have been happy. A better quality DVD player helps too. I have friends who bought cheap DVD players that once in a while caused discs to skip, even on brand new store-bought DVD's, mainly because of dirty lenses or cheap optics. A friend of mine went to a $60 Philips DVD player after owning two $35 Magnavoxes (the first Magnavox didn't work the moment he took it out of the box, so back to Walmart it went, for another one that lasted only 7 months.) Another friend bought that same Magnavox DVD player from Walmart, again lasting only a few months. Walmart refused to take it back, and it was replaced with a $40 Memorex from Target, which still worked but still skipped or failed to play some discs. I had a $60 Philips that I used for 2 years, and still worked when I replaced it with an $180 Magnavox Blu-Ray player, that is holding up well so far. Cheap DVD players aren't worth it, but then again, there's still lemons among the more expensive stuff...that Magnavox replaced a $250 Samsung Blu-Ray that crapped out after only 3 days.
Posted by Starlord on 2009-09-02:
When we lived in Arizona, we cancelled all of our movie channels and signed up with Netflix. In the close to two years that we used the service, we received two discs that were unplayable. One was very badly scratched, and the other was broken almost in two. A simple call to Netflix, and within one business day, we had a replacement disc that did not count against our account. I have been considering signing up again, but with Comcast, we have On Demand , which, while not quite as good as Netflix, is better than paying for movie channels. We have Showtime for Dexter and Penn & Teller.
Posted by Anonymous on 2009-09-02:
Excellent answers GenuineNerd. Yes, I've noticed sometimes a disc that doesn't behave on my budget DVD player plays flawlessly on the x-box 360.

I've always been impressed with NetFlix. They have very consumer friendly policies. I've been a very satisfied customer albeit if I had the problems the OP is having I might change my tune.

Good review!
Posted by jenjenn on 2009-09-04:
I love Netflix! In the last 3 years, I've only had one disc that was not playable and I received the wrong disc in the sleeve for the correct movie I requested. They rock!
Posted by Texadvocate on 2009-10-27:
FYI/Beware on Netflix:
Netflix related to violations against the customers privacy caused by the implementation of the Netflix Prize Contest, which allowed personal information/data to be released to third parties!
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Distribution of illegally produced & damaged DVD
Posted by Hlstr on 07/17/2009
DENVER, COLORADO -- I just received Borat DVD from netflix, opened the envelope and was in shock to find a cracked Memorex DVD that someone seemingl copied from an original DVD. Who expects that they send out this blank DVD disc which were illegally copied and has a writing with marker, "Borat" on top? On top of that, DVD has a big crack and someone even put a glue on top, and obviously it's not playable.

I immediatley went to netflix.com, reported a problem, but it doesn't allow me to type in my complaint - it's all "pick and choose" "damaged DVD" only, and I don't bother to call & waiting overnight to talk with an air-headed customer service person.

Why the hell they don't deal customer complaints by email? Nobody at the Denver distribution center inspect DVDs they send out to customers or is this simply a harassment to customers?

I have never expected such an outrageous business practice. It's beyond the common sense. I'm ready to drop off this company.
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Posted by goduke on 2009-07-17:
Many companies are deciding against email customer service. While customers love the "convenience" of being able to pop off a heated email at 2a in the morning and expecting an answer when they wake up later, all industry research says that customers are uniformly disappointed with email answers. The only ones that ever get decent marks are transactional -- where is my order, do you have it stock, etc. Service complaints and resolution don't work through email

Enough of that soapbox.

I really doubt that the Netflix folks are opening the sleeve and looking at the disc each time. I use them, and every now and then get one that's in bad shape. I'm not sure I can expect them to look at it. I'll bet money that some previous customer put the memorex DVD in the sleeve and sent it back knowing that it wouldn't be looked at.
Posted by Anonymous on 2009-07-17:
Got a pic, Hls? Why would a multi-million dollar company send you a "bootleg" DVD? Come on, these things don't happen to us Denver residents.
Posted by Skye on 2009-07-17:
Sounds like the person who had the movie before you, burned a copy for themselves, and sent back to Netflix the copy they made and kept the original, by accident of course....

Posted by Anonymous on 2009-07-17:
LOL! The original 'Borat' DVD is specifically made to look like a copy, on purpose.

Glue? Yeah, that's a problem.
Posted by goduke on 2009-07-17:
Oh..now that IS funny.
Posted by Anonymous on 2009-07-17:
its not a bootleg that’s how it comes its a joke get it. I got mine like that to. Its to punk people. apparently it worked on you
Posted by Anonymous on 2009-07-17:
I've never seen the thing so all I could go by was what Hls, stated.
D@mmit Hls, you're making us Denverites look bad!
Posted by JDSmith on 2009-07-17:
I hadn't seen the dvd before, never seen the movie.. but this was online, sounds like you got the real deal on a 'Demorez' not Memorex dvd.. http://videoeta.com/news/2236

The crack is a different issue, and I'm sure a regular occurance for Netflix.. seeing as how their movies spend so many days with the USPS.
Posted by Skye on 2009-07-17:
Lol, Z :)
Posted by Anonymous on 2009-07-17:
No one has a sense of humor anymore
Posted by Eloise on 2009-07-17:
Miss Marple you are a genius!
Posted by BokiBean on 2009-07-17:
I'm so glad I read this here, I would have completely fallen for it... Cute!
Posted by BokiBean on 2009-07-17:
Just you, walls. :P
Posted by Anonymous on 2009-07-17:
I wonder what they will do with the Bruno DVD, you might need latex gloves handling that one.
Posted by BokiBean on 2009-07-17:
hazmat, walls!
Posted by GenuineNerd on 2009-08-29:
I can imagine what it would be like once "Bruno" makes it to DVD...
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Netflix Does Not Honor Promotions
Posted by Netflix stinks on 07/17/2009
I signed up for Netflix thru a United Miles promotion for the frequent flier points on May 14, 2009.

The United Miles promotion was for 4,000 frequent flier miles which Netflix refuses to give me even though it was their system that messed up.

They had a problem with their system that night and it would not take my credit card. It clearly said welcome United Miles Member when I logged in. I called them on May 15, 2009 and the customer service person I talked to also tried to enter 2 different credit cards for me. He said it showed I had signed up as a United Miles member. It finally took the credit card info after 3 days. During that 3 days it was sent to technical support. Now they claim I did not sign up as a United Miles member (which I did) and they refuse to give me the mileage points.

Netflix probably does not honor other promotional sign ups as well. They rip-off members with bait and switch tactics, have system problems and then blame the members. It was their system error that dropped my United Miles sign up. Their customer service person saw it was signed up thru United Miles on May 15,2009 but due to a technical glitch someone removed my mileage sign up # sign up from their system. They admit technical issues during that time frame but still refuse to give me the points that I signed up for.

I have been working hard to earn points and this is the first time I have signed up for anything based on a promotion and it will be the last time I do.

I would like Netflix or United Airlines to give me the 4000 frequent flier points that I should have been given when I signed up for the Netflix service. I would not have kept the service at all if I had known they would do this.
I only kept if for 2 months because I was waiting for the points to show up in my account. I finally called and asked about it and that was when I learned they would not honor the promotion and denied my signing up as a United Miles Member.
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Posted by goduke on 2009-07-17:
Virtually every points program I've ever seen has a way to notify the program when something has gone wrong with the points award, and to get it corrected. You may want to explore that.
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Sick Of Long Wait
Posted by Seacrest is a shorty on 04/03/2009
I am sick of Netflix. I have been a member since 2004. Initially, I thought it was great, but now I'm not so sure why I have their service at all. All of the new releases have a long wait. Apparently, Netflix has grown, but their library has not. This is ridiculous. I just spoke to a customer service representative and they informed me popular new releases required a longer wait....OK....but are they so out of touch that they can't anticipate the popularity of a movie like Slumdog Millionaire? Seven Pounds? Doubt?

Is that why I have to continually look for OLD movies to rent? I might as well be in line at Blockbuster.....and I HATE Blockbuster. I put the 1983 movie Silkwood on my list and guess what....LONG WAIT! They have just increased their charges for blu-ray disc rentals. That's understandable, but lack of availability is not.
I am fed up. At this rate GOING to the movies is cheaper. Bah Bye Netflix.
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Posted by TGT101 on 2009-04-03:
I 'rent' all my movies from the library. The wait is longer but at least you're not paying for it.
Posted by Fenwick on 2009-04-03:
I got rid of my Netflix membership as soon as Redbox became available in my area. Limited selection but it only cost $1 a day to rent a movie and their inventory(majority) is made up of movies released in the past 6 months.

You can reserve online and you do not have to return it to the location that you rented it from.
Posted by jenjenn on 2009-04-03:
My library charges $1 for movies. (not the best selection) I have the cheapest Netflix account - like $8/month unlimited. I can get 2 movies a week if I plan it right. I've never waited more than 2 weeks for a selection. When the selection is available - they send it out immediately, even though I have another movie out already. I love Netflix...besides you can view movies online as well with no additional cost.
Posted by Anonymous on 2009-04-03:
Netflix is the best! I can watch movies instantly thru my xbox360..its great...

Posted by Anonymous on 2009-04-03:
I wish I could download my gamefly games through my 360.
Posted by Anonymous on 2009-04-03:
I feel the same way Wally.I sent back one of my games on MOnday,and they are just getting around to sending mt another game...Left4Dead I hear is pretty sweet
Posted by Anonymous on 2009-04-03:
I rented out resident evil 5, almost done beating it.
Posted by Anonymous on 2009-04-03:
I played the demo,didnt really care for it....I loved RE2 for the original playstation
Posted by Texadvocate on 2009-10-27:
FYI on Netflix:
Netflix related to violations against the customers privacy caused by the implementation of the Netflix Prize Contest, which allowed personal information/data to be released to third parties!
Posted by adam2106 on 2009-12-27:
I have been enjoying my time with Netflix although recently it has started to go downhill with them when it comes to streaming movies. Netflix said blame Verizon and Verizon says to blame Netflix. Netflix is obviously wrong in this situation because I mentioned to them that I have no issues streaming other movies from tvshack.net and others. It is common sense that Netflix is having the issue. They say “our servers are running perfectly” “it must be Verizon’s fault”. Anyway, other than that, I receive the DVDs within a few days from requesting them from my queue and they receive them quickly after I send them back.
My advice: call them a few times to see what they can do for you if you are unsatisfied. They are willing to help you. I asked and they are giving me a free month for my troubles. Sometimes asking is the best. Asking over and over again and submitting complaints might help too.
Posted by moviebufff on 2010-05-15:
I have had the same problem as I just posted about cancelling because of the long wait. I think you are right about them not increasing their library with the amount of members. I know that Netflix want to spread their services but perhaps they just have just remained a delivery service instead of all of the other features they are trying to add. If a longtime customer like yourself is dissatisfied then they have not improved. I ordered Sherlock Holmes in Jan. 2010 and I still get Long Wait. When I want to watch a movie I don't want to have to wait months to get it or perhaps never get it. Since the weather is nice again I can just go and rent from the store. I put 3 movies in my queue, Daybreakers and Legion, one is long wait, the other is very long wait. Edge of Darkness with Mel Gibson isn't even out at Netflix. So I walked into my rental store and rented all 3 and 3 free ones of older movie for a special. So I got 6 movies for the price of 3 movies.
Posted by aherrera23 on 2010-10-28:
Here's one to mull over. I have had the same problem for months, and noticed them sending me older movies and skipping new releases. So I removed ALL other movies from the queue except for one new release I wanted to see (at this point 3 months old now). I was sent an email appologising over the wait, but that my local center did not have this movie in stock. But good news they found it at another warehouse and will ship it to me.
Now, if that is true, wouldnt that mean that as long as I had any other movie in the queue I would never have gotten this one? Every recent movie I add to my queue says either short or long wait. Does that mean my local warehouse doesnt have it and I have to do the same I did before? Being that I waited 3 motnhs the first time and never got it, I hesitate to believe that they just all happen to be out and patience will get me the movies i want.
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Netflix Skips Over New Movies In Your Queue
Posted by CharlesF on 03/03/2009
EVERETT, WASHINGTON -- Up until now I have been happy with Netflix.

I can mail a DVD back to them and get a new one two days later, like clockwork.

I also like streaming movies via TV and XBox.

However, the DVD I get from them is never a new release!

The queue says "long wait" and "very long wait" for all new releases, but that is no excuse.

They need to buy more DVD's if they know there's going to be a long wait.

This is crazy. I've had 5 new releases in the top 5 of my queue for over 6 weeks now. They have been in my queue for so long they are no longer new releases!

I called to complain and the guy basically said "Sorry, those are long waits. It just haappens with new releases, it is a high demand item." I said "How exactly does that help me?"

He had no reply. He then basically said "try Blockbuster"

So that's probably what I'm going to have to do, if I want to see any new releases in my area.

By the way, I get DVD's shipped via the Tacoma, Washington facility (that's what the guy on the phone said).

I don't know if it's better or worse in other parts of the country.

I am not happy with them any more. I'm running out of "old" DVD movies to watch. I've seen everything I want to see except new releases.

I've been "scraping the barrel" trying to find movies I haven't seen or with at least 3 stars.

When my queue gets shorter will I have to wait without getting any movies at all?

How long does a new release have to sit in your queue before you actually get to watch it? (more than 5 weeks so far)

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Posted by madconsumer on 2009-03-03:
this is what you get for the low cost rentals. i have heard the same thing about now releases, they never get sent out.
Posted by Anonymous on 2009-03-03:
You're gonna find the same problem at Blockbuster. New releases are in high demand there too and may not be in stock.
Posted by jenjenn on 2009-03-03:
I've only had to wait 1-2 weeks for new releases. Plus, when it's ready, they ship it regardless if I already have a movie out. (I only have the 1 at a time plan)
Posted by Anonymous on 2009-03-03:
Netflix is awesome...Ive always got my movies in my cue on time,with no hassles.

Its great now that I can stream Netflix on my TV from my XBOX360...
Posted by Anonymous on 2009-03-03:
I like being able to watch a movie on my terms.It may take me a week or longer to get thru a movie..Netflix works for my movie watching style.

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Netflix Account Hold
Posted by Blaise on 11/30/2008
CALIFORNIA -- Make a note of the date your account hold expires, because with no warning, Netflix will charge your credit card the day before, & re-start your account, whether you're ready or not. Most irritating of all, there is no way to effectively contact them. Customer Service consists of nothing but help topics. They made $14 for free off me, but I cancelled my account within hours of their notification, and I won't be back.

I replied to their e-mail, but it was returned as Undeliverable, & My3cents doesn't have an e-mail either. Beware!
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Posted by Anonymous on 2008-11-30:
The reason your email was rejected and why this forum doesn't have an email address for Netflix is ... they discontinued email support last August. When you call just keep pressing '0' to skip through the phone tree.
Posted by jktshff1 on 2008-11-30:
M3C don't need no e-mail...just put it here and admin will see it..believe me I know...been there, done that, got the t-shirt!!!lol!!
Posted by Anonymous on 2008-11-30:
T-shirt? What T-shirt?
Posted by DebtorBasher on 2008-11-30:
Call them at 800-638-3549 ... Keep pressing 0 for a live rep.
Was the Email that was sent back to you, the Email option on their "Contact Us" .."Your Account" page? If not, you can Email them from there.
Posted by jktshff1 on 2008-11-30:
gotta big M3C on it..!!
Posted by jenjenn on 2008-12-01:
You can put your account on hold for 90 days, which I have done. You have to keep track of that yourself! Netflix isn't going to do it for you. If you wanted to cancel, that's what you should have done.
Posted by pariahx9 on 2010-11-13:
You say make a note of your account expiration date, as though it's suppose to be counter-intuitive . If you wanted to cancel, you should have. As fun as Netflix might be, remember it's still a legal business in which you have a signed contract.

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Bonus Features
Posted by Cmcasper on 11/15/2008
This is kind of a complaint, I guess, but more of an opinion. For those of you who know Netflix well, you are aware of the "bonus features" disc for a good portion of the movies. It's kind of upsetting that these bonus discs, which don't have the movie on them, have to take up a spot each in the queue. When I have, say, Armageddon in the #1 spot on my queue, the movie disc and the bonus features disc should count as 1 shipment for both.

It's really kind of unfair to count it as 2 shipments. Anyone else feel this way? Thought please.
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Posted by cmcasper on 2008-11-16:
Yes, Netflix is for movies! And the majority of movies have the special features on them, which makes the features PART OF THE MOVIE!!

Are you an IDIOT? YEP!!
Posted by Crown Jules on 2008-11-17:
Special features are not part of the movie. If they were, they'd be included as part of the movie when it was originally in the theater. That's why they're called special or bonus features and, depending on the number of special or bonus features, sometimes they're on a separate disc.

I have no problem with Netflix considering a disc of bonus features as a separate shipment. Look at it this way: Their pricing system is based on the number of discs you can have at one time. I'm on the 3-disc plan and right now I'm watching season 3 of Six Feet Under. The season takes up five discs as do each of seasons 4 and 5 (I believe). It sounds like you're saying I should be able to have all the discs for all the seasons at once but that's anywhere between 10 and 15 discs total. Not only would I not want to be responsible for that many discs, from a business perspective it doesn't make sense because then they don't have those items to ship to other customers.
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