INTERNET, FLORIDA -- I have used both Netflix for both DVD and live streaming. I never had both streaming and DVD service at the same time. However, when I cancelled DVD service in August 2013, my account was billed for streaming through the end of November. I called customer service and they told me they would only refund me for one month of service ($8.62). I told "Bill" in customer service that I haven't streamed anything from August '13 thru the end of Nov. '13. He said, we don't keep track of streaming.
So, I am out $25.86! Watch your bank statements! They, Netflix, will continue to charge your account, WITHOUT your consent!
Signed, Kieran J. O'Hagan (Panama City Beach, FL).
GARDEN GROVE, CALIFORNIA -- NETFLIX Re-Defines "Unlimited": I have the "3" at a time DVD Mail Plan. I'm close to a distribution center and used to get my DVD's within a day. I started noticing a pattern of delayed mailings. It appears as if they are trying to prevent me from receiving more than 3 DVDs in any given week.
When I researched their current terms and conditions for DVDs, I saw a clause that states that processing for frequent users may be delayed by postponing the processing/mailing of DVDs from your local center, or mailing from a more distant distribution center.
I called Customer Service and the person I spoke to didn't even know where to find the Terms and Conditions. I ended up speaking with a supervisor who wouldn't admit that they throttle customers. His only admission was that they are limiting the frequency of newer releases that are mailed out to a given customer.
They need to remove any reference to 'UNLIMITED" on their DVD Plans.
What angers me the most is that they aren't honest about it. Either you have limits or you don't. They obviously have limits, so just be honest about it!
I registered for the one month free trial back in February and proceeded to login on the smart TV. The movies didn't work, the streaming was terrible, within 5 minutes the selected showing froze. I proceeded to cancel my account online [and little to my knowledge... you are supposed to receive a confirmation email]. As far as I was concerned my account was terminated.
We are now in July and my account has continually been charged every month. I called Netflix and spoke with customer service who confirmed there was no activity on my account and that this miscommunication when cancelling the account online is common. I was credited back July and told there would be no problem crediting back the other 4 months but that he needed to transfer me to corporate in terms to do so. Upon speaking with corporate I was told nothing could be done that they see activity on the account for March. When I asked them to state for me what the activity was and to send me a record they refused to do so. As a customer I am entitled to this information, especially because I never used the account.
How can customer service see no activity but corporate office state something different and not be able to back it up with facts?! What kind of customer service is that? At this point I don't even care about the money they basically are scamming from me but I want to make people aware that this company is unreliable and not reputable.
Yesterday I decided to temporarily suspend Netflix since my wife and I will be gone for at least 3 months off and on for the next 5 months or so. I suspended my account and received an e-mail from Netflix stating that we can watch their service until October 26th when my current subscription runs out. The e-mail also stated they would hold my current programs in the menu until I restarted their service. Last night my wife and I were going to watch a movie and low and behold, they went ahead and stopped the service immediately. Since I was paid up until the 26th it only shows their contempt for their customers. It was Netflix that stated they will continue to allow us to view programs until the current subscription runs out. Needless to say, we won't be returning to them after the holidays. Add reply
CALIFORNIA -- I have been a Netflix member for over 10 years. In the previous 9 1/2 years I have received excellent service and recommended several customers to their service. (about 20 or 30 have joined Nertflix) ... read full review2 Replies - Latest reply on 09/22/2012
20% of Disk Unplayable
RED BANK, NEW JERSEY -- I've been a Netflix subscriber for several years. We used to experience about 2% unplayable disks. Since Netflix broke off streaming as a separately billed service, the disk service has changed, about ... read full review3 Replies - Latest reply on 09/09/2012
After last year’s bone head move I hope Netflix has started to listen to their dwindling customer base. You say publicly that you are trying to get your customers to go to streaming but then you turn around and remove streaming content. I’m talking her specifically about “A Touch of Frost”. You removed the first 14 seasons. Have you looked at the Members Reviews for this show? The last 17 pages are complaints about removing the series and pleas to bring it back. That’s about 170 customers that took the time to voice their displeasure. 170 customers might not sound like much but you know that very few people actually take the time to say anything. You need to start listening to your customers or those saying you are on the way out may be right.
7 Movies in Queue and NONE sent
LOS GATOS, CALIFORNIA -- I had a queue of 8 movies that could be shipped. One was an accidental reship of a movie we already saw. None of the others were sent. Neither the CS Rep nor her Manager could tell me when all of the ... read full review
LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!!
4 Replies - Latest reply on 10/26/2011Add reply
I am super mad! Netflix raises their rates and then the next day I can't get service for several hours. What is going in? They started out as a great company that helped the individual who was going ... read full review4 Replies - Latest reply on 07/18/2011
I tried to watch a movie last nite and it loaded movie started and it started loading again so I shut it all down. Started to watch a movie today and it loaded and reloaded and started playing and reloaded again. This was the third time it loaded. What is the problem with it? 6 Replies - Latest reply on 01/13/2012Add reply
The customer service is rude and Arguementative and does not care to provide solutions to the customer. My services was put on hold due to not being able to provide the funds. So a month later I was able to provide the funds and get my services back on. One week later they put a hold on my account. I called and spoke to the customer service agent and all he wanted to tell me was that I would have to make another payment to be able to watch anymore movies. So he pretty much told me was that I was getting billed for a time that I didn't have access to movies.
4 Replies - Latest reply on 08/15/2011Add reply
I could understand if I had access and they billed me but I didn't. Now I am out of the money that I just paid for services and no movies.
When it works its great
I am still on my free trial however I doubt that I will keep the service. Some days it works great and some days it takes 4 hours to watch a 11/2 hr movie because of all the stops and starts retrieving. ... read full review10 Replies - Latest reply on 03/30/2011