ARLINGTON, WASHINGTON -- This was the first year I used TurboTax. I opted to get the NetSpend card which was the worst thing I ever did. My money was deposited before a card ever came. After waiting and waiting I chose to call to find out where the card was. I should mention my phone was lost and I had to order a new one during this waiting period. My phone was set up with security features but it obviously didn't stop the crooks from getting into my personal information. I use my phone for everything. Including filing my taxes.
After calling NetSpend I finally got ahold of a customer service representative He told me I had to wait for the card and all was fine. He seemed confused and kept asking random questions over and over. I was unable to access anything online. After repeating myself several times come to find out my personal info was compromised and NetSpend allowed someone to transfer half of my tax return out of my account to someone else's account and also drain the rest from my account. My card was obviously intercepted and stolen. Within a matter of a weekend plus a couple days everything was gone.
I completed the necessary letter stating I never authorized anything nor did I ever even receive a card. Every time I call NetSpend to get info I get hung up on or told I can't speak with anyone. This is my money. Most banks issue a credit within 3 days. I am contacting an attorney, Visa, TurboTax, and the IRS. I have a serious illness and without these funds my life is in danger. This issue has cost me the loss of my moving deposit along with medical treatment. I am now out $2827.01 plus fees.
TurboTax shouldn't offer services to their customers. I have read thousands of reviews of the same thing happening. Someone calls in and wants to transfer funds to a 3rd party card and that doesn't raise suspicious actions? NetSpend clearly doesn't care. And it this point I'm starting to think it's inside operations that is giving out personal info. No banks authorize money transfers to 3rd party accounts without extreme caution and authorization. I am disgusted and will be filing charges and proceeding with a lawsuit. Not only that, I will make sure TurboTax dissolves their relationship with NetSpend.
JACKSONVILLE, FLORIDA -- I can be quite vocal when it comes to complaining about something I don't like, it's easy. However, when I receive great service I like to celebrate it as well. The call I had was a "once in a lifetime" type of call. It was like speaking with an old time friend who related to me well and was able to take care of my needs as a NetSpend customer as well. Now I think it will be impossible for me to think of NetSpend without a smile on my face. My customer service agent was kind, supportive and incredibly helpful.
Even though I had many other things to do, I just wouldn't be able to sleep without writing a review just like I told him I would. NetSpend makes me happy by paying me ahead of time. I have my money and can take care of what I need to while my co-workers are still waiting for their checks. Also if I am in a tight spot their $10 cushion has covered me. No cost for it at all. I can go over and then it's taken back when I get my next deposit. You won't know how cool that is until you have to use it. I am so used to it that when I have $500 in my account, in my head I say I have $510 -- LOL! Sweet!
I won't get paid for this and I don't work for them. I am simply keeping my world. I told my representative that I would post at least 5 reviews because I was just that "happy". Magic doesn't happen with every person we come into contact with but sometimes it does and it's best to rave about it. If I was angry I'd probably write 10 reviews so really I am just balancing things out in the universe. I am sending out some good and it feels good. I hope everyone gets to speak with a good representative.
Tip: Sometimes when you see someone isn't going to help you/isn't nice, just end the call and call back for that perfect one. I have done that with every customer service line in the world. Also, I work in customer service and I always try to be that "person" that you are happy you reached. I will speak to you kindly and smile even if I am sad or ticked off :-) as I do everything I can to help you because I love being treated well too! Cheerio!
TEXAS -- This by far is the worst experience that I have had from any company. 05/15/14 there was an charge on my NetSpend Card for $57.73 transaction in Miami Florida for gas and I was using my card at the same time in Orlando Florida which the two cities are 300 miles apart. And 05/16/14 there were 7 additional charges for gas totaling $580.57. I had always maintain possession of my NetSpend Card.
I called them on the 05/16/14 I when I seen the charges and reported it to the as soon I as saw the charges. The question that I had for the Customer Service Agent is how could they allow 7 gas charges to be processed on my card in a totally different city? And second question how could the company allow 7 different gas charges to process within an hour time. The company does not have a fraud system to check their customer spending trend? They don't protect your money!
I spoke with three different Customer Service Agents and they all advise that I needed to send a letter advising that I didn't authorize the transaction and advise that I haven't allowed anyone to use my card and advise that I tried to work it out with the Merchant. I explained to them that they have me filing a (courtesy claim) (Dispute) and not fraud claim.
I explained to them I worked for an bank and I know exactly what they are doing. They lie and tell ten business at first then after the 10 business days expire they then tell you they will dispute with the merchant or MasterCard which can take 60 days to resolve. But now I see why they don't protect your money cause they won't help you get it back nor refunded when they are the ones that allowed fraud to take place. They are scam, do not trust them. They got me with releasing you direct deposit 2 days earlier. I have place comments on my Facebook, Instagram, Twitter warning people not to use them.
AUSTIN, TEXAS -- My name is **. I would love to tell you how NetSpend has ruined my life. I had direct deposit with them through my job, well this is twice that they allowed unauthorized companies to take my money out of my account. It happened Sept 5 2013, they allowed AT&T to take 500.00 out of the account which I didn't approve. I had to go to hell and hot water to make them release my funds. The second time was September 19 2013, they allowed AT&T to take 853.00, left me with 40.00.
I am a single mother with three kids and had no money for groceries. I called NetSpend. They told me to call AT&T to get my money released. I did, then they said to forward an email to faxrequest@NetSpend, still they tell me that wasn't good enough. I called all weekend, I cried screamed and yelled. There is no supervisor or manager to talk to because if you do they hang up on you. They are a ripoff. I want to sue them. I spoke with twenty different people. They all kept saying I have to wait. I went 5 days without any money or food for my children, I had no gas in my truck to go anywhere.
Finally on the 5th day I speak with a supervisor who name is ** who tried to tell me the fax and email and conversation with AT&T on a 3 way call still wasn't good enough. I screamed and cussed and ask to speak with a manager who never came. They said that the back office was releasing my funds to me at that time.
Okay, but who's the back office and on top of that this company can not be in Texas not to offend anyone but they sound like they're in the middle east somewhere or Indonesia. Everyone had a accent and it wasn't Texas talk, it sounds like they're middle eastern. Get out while you can. Do not use this card. Do not get direct deposit. Believe, you will regret it.
AUSTIN, TEXAS -- I also got my refund put on NetSpend card at recommendation of TurboTax and the day I got the refund of 8100, I withdrew some money and paid a few bills. And the next day my card was blocked by NetSpend, said they needed to verify my id. They wanted dl, ss card, w2 and utility bill faxed to them and my card would be released in 6 hours.
So, I sent what they wanted and it was not enough even though every time I call they verify me with last four of ssn. Said would take 48 hours that was on 2/10. On 2/13 said would be another 1 to 2 weeks. Got pissed and closed account. Said would take 20 days to get check. Called today and check was returned to IRS so they say have no idea who to contact now to see where my money is, if anyone call help please need help...
AUSTIN, TEXAS -- This company claims to post funds as soon as received. This is not true. They hold ach deposits for anywhere from 1 to 3 days to earn interest I assume. Customer service is hard to reach if you want to speak to a person. They give conflicting information if you ask detailed questions. If you email it takes them 48 hours for a response. This is not a good company and if I had researched before I wouldn't have gone with them. There are a few companies that are worth checking out. I would try American Express. They have excellent customer service and you always get a person whom speaks perfect English.
NORTH RICHLAND HILLS, TEXAS -- I used NetSpend this year for my taxes, instead of using someone else's bank account like I have in the past. Well, I was told by one of their agents to use this certain ATM so I wouldn't be charged the ATM fees, because I had to make three transactions. Well that was a lie. I would have used an ATM with cheaper fees, if they charge. No problem. Point is I was lied to.
Also the text messages you get with updates on your balance and info they send you, I was told was free only text message rates apply on my behalf. I just want the money put back on my account now that I'm informed correctly. Not the money I took out just the charges they charged for lying to me. I have tons of people I'm doing their taxes. I told them about this card, but now I will absolutely not let this happen to them. I actually have someone coming by today to do their taxes. I will not let them use this card. I will have them use their parent's account for direct deposit.
Also customer service wouldn't tell me where I could go to take all the month off my card so I don't have to deal with this nonsense and lies anymore. I am reporting them mainly because when I asked to talk to a supervisor, they put me on hold and hung up after I waited probably 30 minutes being transferred around forever and to get someone on the line after their crazy automated system that clearly needs to be updated with a option to go straight to a customer service agent. If anyone knows where to go to take all my money out I would greatly appreciated it.
AUSTIN, TEXAS -- On December 8th I went to a local 7-Eleven to withdraw $300 from a Citibank ATM. The ATM never dispensed the cash but took the funds out of my card. I called NetSpend to file a dispute. Their customer service is horrible. It took me 3 tries to get through to someone decent to hear me out.
The first 2 representatives I got made me feel like it was my fault, and after asking for a supervisor no one would put me through. Because I got my security questions wrong they kept hanging up on me. Finally the 3rd time the person I got who finally heard me out and could speak English gave me directions on what to do. But now after telling me I had to wait 10 business days, they are now saying it's going to take up to 45 days. I'm very frustrated on why this investigation takes so long. That money was to be used for Xmas presents and now I have no way to get my children their gifts.
The day before this whole situation happened, I ordered a new card as I qualified for the overdraft plan. When I called on the day of my dispute they stated there was never a new card ordered. The workers are rude, they need to learn better English to assist customers. I hate NetSpend and I want my money back. As soon as this is all over with I am no longer going to be dealing with them after being a loyal customer for over 2 years.
I've been with NetSpend for 3 years, until May 23, 2012... Waiting on a refund from a furniture store to return money to my NetSpend visa. Instead of holding the refund off until it's approved, NetSpend added the unsettle refund to my account, stopping all access to my personal money. Later NetSpend shut down my hold account, where my direct deposit, from my job monies is going into.
I did everything they ask, faxing the receipts and so forth to verify the incoming refund! Still no answer; spoke to several managers and agents. Am continue been BLOCK OUT from my own account...my hard earn money? Today technology could separate the refund that's on hold, instead of blocking me out from my own personal money. I guess every NetSpend member will have their day. Unfortunately mine will be in court.
I have used Netspend for over 3 years, depositing paychecks and now my ssdi benefits monthly. I recently noticed that I had unauthorized charges to my account that had all been made to a card I had not used in 2 years. I immediately contacted Netspend to report the fraudulent charges. While making the report with them I began to notice more charges that I missed. In total 21 charges for small amounts ($.99 to $107.01). During the time these charges began I had just received a large deposit from Social Security for back benefits so naturally I did not notice when $5.95 was charged to my card when I had over $10,000 available. It wasn't until I woke up one day and noticed a negative balance that I started my research. Immediately I began my dispute ordeal. I quickly placed a report with the Police Department in Philadelphia and obtained the report # for Netspend and the merchants involved. I typed a vey detailed letter including everything that Netspend asked me for. Also included letters from two merchants stating that the charges were found to be fraudulent and they were reversing the charges but could not do so without my bank cooperating (which they failed to do). So 2 weeks after the initial dispute, I contact Netspend to get an update on the status of the investigation and I am told that I need to answer more questions about how my card got stolen! WTH! I included this information in the 1st letter sent to them. I am completely pissed. It seems that my misfortune is not a priority for Netspend. Now I have to continue to do my own investigation because they have not done anything. Please learn from my situation and do not ever use Netspend! I wish I had learned earlier!