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Netspend - Page 3

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1.4 out of 5, based on 143 ratings and
221 reviews & complaints.
Company Profile
Netspend
PO Box 2136
Austin, TX 78768-2136
1-866-387-7363 (ph)
www.netspend.com
customerservice@netspend.com
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Closed Account
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- My checking account was closed on my payment date. I made withdrawals totaling $770. I receive $3289 once per month from the Veterans Administration. The next day I attempted to make another withdrawal but my account was blocked. I received an email stating I should call NetSpend to have the block removed which I did. I was told by the representative that the block was removed. However, when I tried to withdraw $200, the account was blocked again. I called again and this time the representative told me my account was closed due to fraud and that they need 4 hours to correct the issues.

During the numerous calls to NS, they claimed my accounts had been hacked and I was not eligible for an account, and that my direct deposit and any funds in my account would be sent back to the VA. I tried to explain that all of the funds in the account were not sent by the VA. I worked with Uber and made a small amount thread direct deposited to my NetSpend account, so how could they send those funds to the VA when that's not where the funds came from. The reps and supervisors said they did not know.

The last thing that NetSpend told me was that the funds would be sent back by May 6. It is May 13 and I still have not received my funds. I call the VA everyday and have been told that no funds have been returned for my account at all. I am a disabled veteran and benefits is the only payment I receive. I'm just not sure who I should contact. The longer this goes on, the longer my bills will not be paid. I know this is a personal problem but something has to be done about NetSpend. Please help.

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Do Not Use This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have had my card about 2 weeks. I do not deal with banks anymore because of the NSF fees they charge. I requested 2 merchants to refund money they owed me to my NetSpend card. The merchant told me the refund was done, I waited 3 days & tried to use the card & could not. I called NetSpend to find out my card was locked & they required additional documentation, I provided it immediately via email. I received text at 1:55 am confirming the block was removed and I could use the card immediately.

The next day I tried it, transaction was declined. I called NetSpend again to be informed again that my card was locked again due to the 2nd merchant's refund requiring additional information. For the last 4 days I have provided numerous documents, called NetSpend numerous times to be told I need some other documentation, which I have submitted and my card is still locked.

Today I call to ask what it is ultimately going to take to get my card unlocked, my blood, my first-born, what? They said they need the original transaction receipt from 2012. Who has receipts from 2012? This is money I paid to an orthodontist as a down payment then decided not to use them & forgot that I had given them a down payment. Thank God that orthodontist is still open & had my original receipt & was able to email it to me. I submitted it to Netspend, called them to be told there is a 6 hour "processing" time to review my document to see if they will unlock my card.

This is the worst company I have ever dealt with. This company makes even Bank of America look good. When (and if) I ever get my card unlocked, I will immediately withdraw my money and never deal with them again. Do not use this company.

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Stole My Tax Check and Filed Claim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- My claim should've been updated today. I talked to a representative. She said I should be credited for my dispute today. I've been waiting 20 days. I showed my police report verifying I was robbed at gunpoint and that my purse was stolen with all my cards and I.D. but NetSpend did nothing. I have my $1,078 Light bill to pay and I have rent I'm behind on. Can't you guys give me an update? I've been waiting long enough. The officer said I wouldn't have to wait this long because there's a report and they won't credit back my tax check. The IRS said NetSpend is responsible for crediting it back. That's $2,422.00 that was stolen.

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I Met a Customer Service STAR at NetSpend and Wow!
StarStarStarStarStarBy -
Rating: 5/51

JACKSONVILLE, FLORIDA -- I can be quite vocal when it comes to complaining about something I don't like, it's easy. However, when I receive great service I like to celebrate it as well. The call I had was a "once in a lifetime" type of call. It was like speaking with an old time friend who related to me well and was able to take care of my needs as a NetSpend customer as well. Now I think it will be impossible for me to think of NetSpend without a smile on my face. My customer service agent was kind, supportive and incredibly helpful.

Even though I had many other things to do, I just wouldn't be able to sleep without writing a review just like I told him I would. NetSpend makes me happy by paying me ahead of time. I have my money and can take care of what I need to while my co-workers are still waiting for their checks. Also if I am in a tight spot their $10 cushion has covered me. No cost for it at all. I can go over and then it's taken back when I get my next deposit. You won't know how cool that is until you have to use it. I am so used to it that when I have $500 in my account, in my head I say I have $510 -- LOL! Sweet!

I won't get paid for this and I don't work for them. I am simply keeping my world. I told my representative that I would post at least 5 reviews because I was just that "happy". Magic doesn't happen with every person we come into contact with but sometimes it does and it's best to rave about it. If I was angry I'd probably write 10 reviews so really I am just balancing things out in the universe. I am sending out some good and it feels good. I hope everyone gets to speak with a good representative.

Tip: Sometimes when you see someone isn't going to help you/isn't nice, just end the call and call back for that perfect one. I have done that with every customer service line in the world. Also, I work in customer service and I always try to be that "person" that you are happy you reached. I will speak to you kindly and smile even if I am sad or ticked off :-) as I do everything I can to help you because I love being treated well too! Cheerio!

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALASKA -- I purchased their card in October 2016, I live in a rural town that the U.S. postal service doesn't deliver to my physical address. Nowhere does it say this is a required. I put $500 on said card. First the customer service representative put the wrong physical address in. Not that it mattered because I couldn't prove it was my physical address. They closed my account and said they mailed me my money to my physical address.

Fast forward to December. I still don't have my money back. I spend at least a hour on the phone every time I have called. I have to spend extended time on hold waiting on a supervisor. So now my kids' Christmas is gone. Thought I would start early. They keep giving me the runaround. Never ever use their card. It is fraudulent and customer service is either not trained properly or trained to be misleading. All I would like now is my money back.

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Don't Do It!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Don't do it guys! I just received a NetSpend prepaid Visa debit card in the mail and was kinda excited 'cause everything looked legit. So I called the 800 number to activate my card and the automated lady asked for my SSN & birth date to "verify my identity." Right there I hung up and went online to do more research. First I checked out their website (reviews) and it caught me off guard that every single review gave at least four stars and were raving about the card and company. Also, the reviewers were "verified," like with a green check next to their name. Not one bad review on the website's page.

So I dug a little deeper and found horror story after horror story about how people's accounts were "locked" and money they had just deposited onto the card disappeared in a matter of seconds. Literally, seconds. I am thanking God right now that I didn't activate this card or even give them my SSN. Who knows what would've happened? Just putting this warning out there. READ THE REVIEWS PEOPLE!! They'll save you!

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NetSpend
StarStarStarStarStarBy -
Rating: 5/51

SEATTLE, WASHINGTON -- NetSpend is linked to your personal information for your protection! I've been with NetSpend since 2007. I have had plenty of issues that were resolved. In 2007, my husband left my card in an ATM at US Bank which ate the card. My available balance was over $4,000 and I was extremely worried. I was told to purchase a new temporary card and they would transfer my balance. That was great! I always get all of my deposits, usually early and have access to my funds.

The only issue that I find negative is the "refer a friend" program which takes about 2 months to get the payment for both parties, but we got our extra $20 each! I have called NetSpend customer service plenty of times, sometimes frantic because my card isn't working. To my relief, NetSpend puts blocks on accounts that have unusual activity and all it takes is a phone call to remove the block. I am extremely happy with Netspend and am sorry for any ill experience one goes through with NetSpend. But I haven't had an experience yet that makes me want to quit NetSpend.

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Dispute a Transaction
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARKANSAS -- I filed a dispute on 2 unauthorized transactions, I received no product from the company. NetSpend agreed that the $4.95 transactions was not valid and deposited the funds to my account. I then waited another month for the other transaction of $98.41, and they didn't find any issues with that transaction and withdrew the $98.41 from my account. I am disabled and on a very low income of $840.00 a month. I couldn't believe it!!!

I have had NetSpend since 2007 and have never had my account hacked, except this year 2016. I have had to file disputes 2 other times. The only reason I have kept the card is that it's hard for me to get around to go to a bank and set up a new account. But because of the current issue above I will have to leave NetSpend. It's not a good company but it was easy to for me to get my Social Security money. Easy is not always the reason to have a card with this company they do not fight for their customers but instead agree with them.

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Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- I wish I would have taken the time to read reviews about this card before I decided to put all my money on it. I purchased a card and when I put every dollar I had on it before I got back into my vehicle, I received a text saying my account was into the negative. How is they possible with a prepaid card??? Two charges were charged from a motel stay that I used this card to book the room and a totally different card was used to pay for the room.

I've been waiting since May 11 to get a response. Then they changed it to the 25th and now June 8. I've been given wrong answers, left on hold forever and totally had to deal with the worst customer service ever. Please if you value your time or money take the time to read the reviews. NetSpend is the worst company and the employees can't even speak proper English.

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I Think It's a Scam, Would Not Give Me Money Off ATM Card
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I got card as gift only to find and that I was charged $5.95 for a month. I didn't even use it. I then tried to use the ATM and was charged a $2 fee plus $1 fee to check the balance. When I tried to call customer service I was charged $0.50 per call to check the balance and then I was charged $1 to use the card at a store to try to get the rest of the money and was charged $1 declined fee because I went over the dollar limit.

I believe this is a scam and they charge you for every transaction so that you would lose money and that's how they make their money. I will be contacting Wal-Mart where the card was purchased as well as the Better Business Bureau. I called twice, I was told the check would be sent to me for the remaining balance of $22 and then it went to $8 and was never sent. The check, now they say, I have to use it and then I will be charged $1 fee for that usage.

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