Network Solutions - Page 2

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1.0 out of 5, based on 6 ratings and
29 reviews & complaints.

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Never Use Network Solutions Ever!!!
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NEVER USE Network Solutions. They do not care about customer at all. When you call customer service, they just issue service request number.

And they do what they want. I renewed 3 year renewal on Mar 15 and cancelled right away after I found their service fee is too expensive.

Customer service representative said they would refund money but I got an e-mail that I have to use their service for 3 years according to their policy. Decision maker hide and send this kind of e-mail to me.

Then, I had to call customer service so many times and fight with them to get money back. Finally, they refunded my money. But, they deleted my web hosting service account on Mar 22 without any notice even thou my expiration date is May 26, 2011. I could not get any business e-mails.

I called customer service to recover web hosting service but I got only service request number. They sent me an e-mail that I must purchase new web hosting service package to recover it even thou they deleted my web hosting service account before expiration date of 5/26/2011.
They know that it is wrong but they just urge me to purchase new web hosting service package to recover web hosting service. I had to fight with them 3 days. I could not get any e-mails while fighting.

Finally I purchased web hosting package through other company to get my business e-mail. Network solutions hurt my own business. I run a small trading company. I can not run my company without e-mails. But, Network Solutions does not care about it. They just want to sell their web hosting package with hurting my business. I really like to sue Network Solutions if any lawyer can take this case.
     
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User Replies:
Alain on 2011-03-28:
Check with a lawyer who offers a free consultation. They'll tell you quickly whether they are willing to take the case.
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Exceeds My Expectations
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GADSDEN, ALABAMA -- For once, so it seems sometimes, a company is as good as advertised. My wife and I had Network Solutions install our home secure computer network. They offered us several alternatives that made sense to us. We could choose wired, wireless or a combination of both. They did what they said they would do for the price quoted and within the time frame proposed. Installing our network hard drive and correcting some Comcast Voip problems was just bonus. Their techs were professional, neat and very helpful. We would greatly recommend them to any small business or large residential computer network installation, repair or service.
     
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Putting Domain Name for deletion before expiry date and nonresponsive to renewal
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VIRGINIA -- Our domain name was unexpectedly scheduled for deletion by our Domain name registrar Network Solutions, VA, USA. We received an email earlier this month to remind us that our Domain name was to expire on the 21st May 2011. Thus we decided that we would renew our domain name early and followed the instructions to renew the Domain name on the 8th May 2010. We received a confirmation from Network Solutions shortly and also confirmed that the transaction had gone through from my bank statements. However, on the 11th May 2010 evening, my website and email stopped functioning altogether. Network Solutions sent an email stating that the renewal order had been cancelled and we would receive a refund and our domain name will be placed for deletion. Their customer support claimed that my credit card had been rejected (Strange thing is that if my credit card was rejected, why would the transactions appear in my bank statement already and why a need for refund?) and in order to redeem my Domain, I would need to pay extra and there is no guarantee that I will get back my domain name anyway. They even tried to sell me other domain name variations which I declined. They requested for our credit card information again (which I gave them), opened a service ticket for me and informed us that it would take two days on average for them to contact us and they were unable to know about the status at all till then.

The customer support even claimed that they do not even have the escalation team’s number within the same company as well. Basically, that there wasn’t anybody that we could talk to and the Customer Support team would be also unable to know the status or progress of our situation. Even after two days, I have still not received any response from Network Solutions and we have been unsuccessful in our attempts to contact them as they are currently unreachable on all their contact numbers. We emailed them regarding the service ticket, but there is no response too.

As such, we have decided to move after unlimited unknown status. We have our domain name all over our brochures and printed materials. We have to savage the damage done due to this sudden move. It seems that even after we have paid for the Domain Name, Network Solutions can expire us before the expiry date, dishonoring the transaction without giving any explanations and force clients not to renew our domain names. If you are running a business and have Domain name register with them, you may need to think carefully. When problem arises, there is nothing they will do for you and they would tell you outright that there is nothing you can do too. It seems that they are doing some very strange things.
     
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Great customer service
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I recently attempted to switch my domain registrar from Network Solutions to Yahoo! I like Yahoo!'s user interface much more and they're generally not as stingy when it comes to the cost of add-on features (whoIS privacy, etc).

The problem was that the authorization code that Network Solutions generated for me to intiate the domain transfer contained symbols, particularly an underscore and a plus sign, which Yahoo!'s server instantly spit back out at me, claiming it was incorrect. Yahoo!'s e-mail support was a joke...a lengthy description of the problem resulted in a copy/paste response from their website FAQ which had no relevance to the issue at hand.

I got on the phone with Network Solutions...the wait time to get an agent was a bit lengthy (roughly 20 minutes) but it was well worth it. The agent was knowledgeable and offered to escalate my issue to the proper department to have the symbols removed from the transfer authorization code. I went ahead and just canceled the services without doing a transfer and hoped that I could simply restart the domain name with Yahoo!, which I was able to do.

Particularly, I'm pleased that I didn't have to suffer through a sales pitch after informing the representative of my intention to use a different registrar. He accepted the fact that I just like Yahoo!'s user interface much better.

Lastly, I inquired about a refund since I paid to have my domain with Network Solutions until 2014. The agent said he couldn't promise a refund but would go ahead and put in a ticket request to have one issued back to me for the time I had remaining.

I logged into my PayPal account today to see my prorated refund returned to my account.

All in all, great customer service from Network Solutions, even though they knew I was leaving them. Even though I left, I hope my positive feedback will get them more business!
     
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Terrible Support and Reliability of Mail Service
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Rating: 1/51
I am an IT service provider and I have moved many of my customers to Network Solutions for email and web hosting which I totally regret. Email is totally unreliable huge lags in emails 4-6 hours. Servers are unresponsive messages.

Network Solutions has Partnered with a message filtering company. Numerous emails being filtered out for false spam. Business losing money because of there incompetence. Before you pick a hosting company do some homework and look at complaints registered against them. Network solutions is a winner in that department.
     
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Get half your e-mail at twice the price.
Posted by on
Rating: 1/51
VIRGINIA -- I have been a customer of Network Solutions for over 8 years.
I have a problem with my e-mail and have called the support line and have been put on "Hold" for 45 min. TWICE.
I guess their customers have lost their respect when they need help.
Funny thing, if you call any one of the sales numbers you can get a representative right away.
I'm beside myself, but there doesn't seem like there is any recourse.
I will be transferring all my domains and other product to another vender and reporting Network Solutions to the Better Business Bureau.
     
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Anonymous on 2012-08-14:
Move over to Godaddy they are cheaper and provide better service.
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Network Solutions Does Not Deliver
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Network Solutions continues to have problems with web servers being down. This is not what our company signed up for. High cost for low service.

If you are considering utilizing their services......look elsewhere!
     
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azRider on 2011-03-23:
there a lot of providers out there. I'd look around and see what else could fit your needs. there must be hundreds of choices. you don't have to live with the service if you don't like it.
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Network Solutions no longer up to par
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HERNDON, VIRGINIA -- Within last 3 weeks our access codes have been re-set 11 (!!!) times for "security reasons".
I guess we ought to be grateful and feel incredibly secure, however the price we have paid for this has become unbearable. Due to not being able to deliver files to a client by the deadline, we lost a project and consequently that particular client.

We feel increasingly frustrated and feel embarrasssed for having to apologize to our clients for their repeatedly denied access. The unreliable service makes doing our job impossible.

We receive no less thank 4 marketing emails from NS per week, yet we have not once been notified of an interruption of service. NOT ONCE!

Since NS outsourced the CS and TS call center to Philippines the customer service and technical support are now unbearable due to cultural (+other) differences. 70% of the call time is spent listening the representative robotically apologizing in every sentence and repeating the same sentence over and over again. I understand that this might be intended as an expression of courtesy, but in truth it's utter waste of time and after the 30th apology, flat out annoying.

Nine years ago a phone call to NS was answered immediately, problems were promptly solved and the overall experience was so far above competition that it was worth paying more that for the competitors. Now I regrettably must say that NS is the worst and most unreliable vendor I conduct business with.
Was it greed that resulted in all this or simply a wrong hire to the top spot in the organization?
     
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User Replies:
Alain on 2010-05-26:
It would appear that cutting costs through outsourcing has trumped customer service. Sounds like you'll be switching services.
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Poor customer service for email problem
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CHENNAI -- I have been using email service from NS for more than 4 years. Never had an issue like what I have been facing now. From Sunday evening, the service got suspended. On checking with them, it was informed that if a mail id sends more than 1000 mails per day or to over 100 recipients, it gets automatically suspended. we never send so many emails and when I asked them to provide the mail id which was causing the problem, they were unable to provide the same. The service got automatically restored in 24 hrs. On Tuesday evening at the same time, it again got suspended for the same reason and they told to check for any virus issues. Checked and there was no issue. Still they were not able to give me the exact email id which is causing the problem. Got automatically restored in 24 hrs. Today again it got suspended and we are unable to even reach them on phone. I had to dial overseas number and hold for over 10 minutes, but there was no one to answer. My company is unable to take down time of email service and this is now forcing me to shift from network solutions. The least that they could have done was to inform all their clients about the real problem, so that we could have been better prepared.

Suspending without any information is just unfair. The fact that I had to wait for more than 10 minutes and still unable to speak to someone on the helpdesk means that they have an issue and are not able to take any calls.
     
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Very poor tech support and customer service
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FLORIDA -- Since having taken over our site from Monster, customer Service and Tech Service are extremely poor or non-existent. Do not suggest using Network Solutions if looking for a web hosting company. We have had a problem with exact Fedex negotiated rates on our shopping cart. They have been unable to fix it and appear to have no intention of fixing it. They closed seven service tickets as being resolved when the issue was not resolved. FedEx requested log files to see what info was being sent by API for the rates. Network Solutions had no intention of handing over these logs and have never done so. Absolutely the worst company to deal with. They should have stuck to just selling domain names!
     
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User Replies:
Anonymous on 2010-02-22:
Try Godaddy, I have done Business with them and they are Great.
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