E-mail hosting customer service
We have had a problem for the past 3 days with our email hosted by Network Solutions and despite being "escalated to the highest" level 3 timss, we continue to have a problem.
We first alerted Network Solutions that mail is not being received. We normally get 100 - 200 emails daily, and we got none. Their response was to reindex the email host and we were told this solved the problem. We still did not get mail.
Again tech support said they cannot find any filters, blacklists, etc. that could be causing the problem and all should be good. We still got no email, even when sent from one Network Solutions hosted account to another Network Solutions hosted account. Using their own Webmail service, we could not reliably send and receive emails amongst email recipients within our own domain. Yet, Network Solutions continued to tell us there could not find a problem.
To make matters as bad as possible, we learned that failed emails are not returned to the sender or otherwise advised. Thus anyone sending us an email that we did not receive does not know we did not receive it and presumes we are not responsive to their inquiries relating to our business.
We had been using this email hosting for more than 7 months and never had a problem. Before we are put out of business by Network Solutions, we are moving this hosting to one of the Exchange servers we use for one of our other domains.
Probably among the worst experiences ever in dealing with them. The ending tag line of every call to customer service is "Can we help you with anything else" is moronic and insulting given they cannot solve the most significant problem.