HERNDON, VIRGINIA -- Network Solutions uses a company called Orange Soda for their SEO services - they have over a 50% mark up in this product they are reselling. They do not have a system in place to manage all of their clients - if you want to save 50% go directly to Orange Soda for SEO Services.
Network Solutions has a reverse proxy paid search software they used to run campaigns on Google and Yahoo. They copied Yodel and Reach Local's platform and claim they have a unique product. They have a huge mark up in the clicks and charge for every call and action from Google. The sales representative lied to me and said they would only charge 20% management fee, but when I was going through the reporting I called my account manager and FINALLY got through to somebody, just to be told they have all of these hidden charges. It looked like they had over 100% mark up.
My sales representative from Network Solutions told me they have a very high turnover of employees and a very low customer retention and I see why. Very bad experience from Network Solutions, I would even go so far as to say Network Solutions is a scam!
BALTIMORE, MARYLAND -- I changed the hosting to Network Solutions to develop an upgraded website. I paid for their hosting, design and SEO. It has been more than 2 months and a couple of thousands of dollars and the website is still not fixed yet. First the service representative told me that I would receive a call from other departments. Few weeks later I received a call from SEO who told me that he could not do anything until the design team has done their work and that the design team would call. But never received the call. Finally, we called the design team who then told us they couldn't do it until we talked with their backend team. And that someone would call the next day.
A week gone by and there was no call. I called the design team again and talked to the person who told me he would tell them to call me the next day. Still no call. When I called the next time, the support guy told me he could not find my domain name or my name. When I mentioned it had been two months he hung up. In the meantime, the original sale or service person ** never responded to our multiple emails or the phone calls.
A disgruntled former volunteer for our non-profit group hacked into the website we have hosted by Network Solutions. They suggested changing the password, which was done four times, to no avail. It took an investigation by the police to stop the hacker. Network Solutions completely denies any hacking, despite their own login history which proves it. Network Solutions continually ignored emails regarding a resolution to this security issue from March until July.
Network Solutions continues to ignore emails, responding to every fourth or fifth email, and only after I stated I will post all emails on our website for everyone to view and evaluate for themselves. They disregarded direct written instructions when issuing a refund, causing a $149.50 loss to our non-profit group. They refuse to refund duplicate payments, stating they consider the matter closed.
After experiencing the so-called best in website design, I found Network Solutions. I was up within the hour. Had a beautiful and functional website which I can easily work with and extras that make it easy to do business. Wonderful company, customer service and easy to use. I wish I found Network Solutions first. They are a third of the cost of the so-called best! Anyone can have a website at these prices. They walk you through each step if you need. I get a live person easily who takes the time to answer questions and help you achieve your goals. Thanks a Billion, Network Solutions! YOU ARE THE BEST! You will not regret using Network Solutions.
A couple of months ago, several of their servers crashed, and our website was down for over 2 weeks before we were allowed to upload it. We finally were able to move the web hosting to GoDaddy, but since Network Solutions had moved our domain name to another of their servers, we couldn't move that for 2 months!!! Now, the 2 months has passed, but they won't acknowledge our requests for the authorization code to transfer the domain name. It's been 3 days, and they won't respond. It's INSANE! Stay FAR FAR away from this horrible company!
VIRGINIA -- I have been a customer of Network Solutions for over 8 years. I have a problem with my e-mail and have called the support line and have been put on "Hold" for 45 min. TWICE. I guess their customers have lost their respect when they need help. Funny thing, if you call any one of the sales numbers you can get a representative right away. I'm beside myself, but there doesn't seem like there is any recourse. I will be transferring all my domains and other product to another vendor and reporting Network Solutions to the Better Business Bureau.
CHICAGO, ILLINOIS -- We would like to strongly recommend not using Network Solutions. Since they took over Monster Commerce, it has been a nightmare. Things don't work, support is terrible. When you call them about a problem, they cause 2 or 3 new problems. Our Website has been non-operational for about 3 weeks. They just cannot seem to get it together. And we are losing money and business. Trust me, use another Shopping Cart. Don't use Network Solutions.
On 1-21-04 I called and talked to customer service. I have emails to prove it. I asked to reset my password and to transfer my domain name for parking and hosting. They never did the transfer as promised and the domain name expired. All I get from the reps and some guy who calls himself a supervisor is that I have to pay them 35.00 then they will release the name at their discretion.
They are purposely screwing the consumer so my advice is to go elsewhere for your parking and domain name needs. They just don't get it. I asked for a person's name in their corporate relations dept. They refused to give it to me. What kind of a business doesn't give out their PR people's names? Network solutions is seedy.