Bold Face Lies
LAFAYETTE, LOUISIANA -- Network Solutions shut down one of my websites and when I and my tech people called this was the responses we received from our questions.
The sad part is I have been a customer of Network Solutions ... read full review2 Replies - Latest reply on 08/10/2013
I transferred my hosting to hostgator earlier this year and paid half of what Network Solutions wanted to charge me after 8 years of doing business with them. I thought that I had transferred my domain ... read full review4 Replies - Latest reply on 06/24/2012
Long relationship gone bad/ UPDATED
HERNDON, VIRGINIA -- Have spent thousands of dollars at Network Solutions and recommended them to others, despite high cost and long waits on phone for tech service. Usually, I got good and friendly help. Not now. I found ... read full review1 Replies - Latest reply on 07/02/2011
Great customer service
I recently attempted to switch my domain registrar from Network Solutions to Yahoo! I like Yahoo!'s user interface much more and they're generally not as stingy when it comes to the cost of add-on features ... read full review
HERNDON, VIRGINIA -- Network Solutions uses a company called Orange Soda for their SEO services- they have over a 50% mark up in this product they are reselling. They do not have a system in place to manage all of their clients, if you want to save 50% go directly to Orange Soda for SEO Services.
Network Solutions has a reverse proxy paid search software they use to run campaigns on Google and Yahoo. They copied Yodel and Reach Local's platform and claim they have a unique product. They have a huge mark up in the clicks and charge for every call and action from Google. The sales representative lied to me and said they would only charge 20% management fee, but when I was going through the reporting I called my account manager and FINALLY got through to somebody, just to be told they have all of these hidden charges. It looked like they had over a 100% mark up.
My sales representative from Network Solutions told me they have a very high turn over of employees and a very low customer retention and I see why-
Very bad experience from Network Solutions, I would even go so far as to say Network Solutions is a scam!
I am an IT service provider and I have moved many of my customers to Network Solutions for email and web hosting which I totally regret. Email is totally unreliable huge lags in emails 4-6 hours. Servers are unresponsive messages.
Network Solutions has Partnered with a message filtering company. Numerous emails being filtered out for false spam. Business losing money because of there incompetence. Before you pick a hosting company do some homework and look at complaints registered against them. Network solutions is a winner in that department.
HERNDON, VIRGINIA -- They took my money to register my domain, then failed to do so. I only discovered this after my web-hosting company informed me of its UN-registered status. My alleged "registered" domain was subsequently taken and registered with GoDaddy. I informed Network Solutions of their gross negligence, attached the official true registrar and domain-owner's details, and demanded that they refund the money. They refused on the grounds that it's not their policy to issue refunds, and told me to not renew the domain registration with them at the end of its one-year term. Still, they insist they are the registrants, despite the FACT that they NEVER did register it. This is now a clear case of taking money under false pretenses and fraud.Add reply
VIRGINIA -- I have been a customer of Network Solutions for over 8 years.
1 Replies - Latest reply on 08/14/2012Add reply
I have a problem with my e-mail and have called the support line and have been put on "Hold" for 45 min. TWICE.
I guess their customers have lost their respect when they need help.
Funny thing, if you call any one of the sales numbers you can get a representative right away.
I'm beside myself, but there doesn't seem like there is any recourse.
I will be transfering all my domains and other product to another vender and reporting Network Solutions to the Better Business Bureau.
We are trying to change ‘Primary Account Contact Change' where our domain name is registered. Some year’s ego people that they were reasonable about all these account are no longer with us.
Our ... read full review1 Replies - Latest reply on 10/28/2011
HERNDON, VIRGINIA -- I cannot even begin to explain the nightmare it has been doing business with Network Solutions. It is sad to say the least that a company like this can be allowed to be in business. There is no regulation to hold companies in this industry accountable. They have no support, they lie, they don't give accurate information. My website has been down for four days because they migrated it to V7. They said it would only take a few hours. They migrated it to the wrong copy, didn't move my site certificate. Gave me the wrong information for my registrar.
2 Replies - Latest reply on 07/01/2011Add reply
Has anyone else had this problem? Please contact me if you have. 816-899-2347 My site is still down.
They messed up my e-commerce site after they upgrade their software.
My site had gone all of the sudden and complain what happened. They said they upgrade. But they didn't tell me when it's done and didn't have a chance to review my site before they relaunch. I called many times, spoke to supervisor, He worked on some but I found further problems next to next, then they never reply my emails.
I still have a major problem with opening my site on IE, Having problem with IE means majority of user is IE, I am losing great deal of customers everyday. People leave from my site as soon as they find malfunctioning.
Anyone tell me what is the real solution on this matter?
Network Solutions continues to have problems with web servers being down. This is not what our company signed up for. High cost for low service.
1 Replies - Latest reply on 03/23/2011Add reply
If you are considering utilizing their services......look elsewhere!
GADSDEN, ALABAMA -- For once, so it seems sometimes, a company is as good as advertised. My wife and I had Network Solutions install our home secure computer network. They offered us several alternatives that made sense to us. We could choose wired, wireless or a combination of both. They did what they said they would do for the price quoted and within the time frame proposed. Installing our network hard drive and correcting some Comcast Voip problems was just bonus. Their techs were professional, neat and very helpful. We would greatly recommend them to any small business or large residential computer network installation, repair or service.Add reply