Bold Face Lies
LAFAYETTE, LOUISIANA -- Network Solutions shut down one of my websites and when I and my tech people called this was the responses we received from our questions.
The sad part is I have been a customer of Network Solutions ... read full review2 Replies - Latest reply on 08/10/2013
VIRGINIA -- I have been a customer of Network Solutions for over 8 years.
1 Replies - Latest reply on 08/14/2012Add reply
I have a problem with my e-mail and have called the support line and have been put on "Hold" for 45 min. TWICE.
I guess their customers have lost their respect when they need help.
Funny thing, if you call any one of the sales numbers you can get a representative right away.
I'm beside myself, but there doesn't seem like there is any recourse.
I will be transfering all my domains and other product to another vender and reporting Network Solutions to the Better Business Bureau.
I transferred my hosting to hostgator earlier this year and paid half of what Network Solutions wanted to charge me after 8 years of doing business with them. I thought that I had transferred my domain ... read full review4 Replies - Latest reply on 06/24/2012
We are trying to change ‘Primary Account Contact Change' where our domain name is registered. Some year’s ego people that they were reasonable about all these account are no longer with us.
Our ... read full review1 Replies - Latest reply on 10/28/2011
HERNDON, VIRGINIA -- Have spent thousands of dollars at Network Solutions and recommended them to others, despite high cost and long waits on phone for tech service. Usually, I got good and friendly help. Not now. I found high MONTHLY charge on my credit card for 1 service. Tried to find what it was. Could not see product listed or find way to stop it from my account page.
1 Replies - Latest reply on 07/02/2011Add reply
Called customer service at night-- long wait + 1 disconnection (they did call back-- very nice). Was promised service would stop and a refund. Why? SEO service was attached to wrong website: How could Network Solutions help me sell organic beef by analyzing a website that's NOT about organic beef? SEO got high monthly fees for them, but they could not have analyzed my website: site they "promoted" does not pertain to organic beef.
UPDATE: REP WHO WAS REFUSING REFUND HAS HELPED ME A BIT. THE COMPANY HAS BACKED OFF THIS MONTH'S CHARGE ON MY CREDIT CARD & CANCELED SEO PACKAGE. CERTAINLY A STEP IN GOOD DIRECTION, & I APPRECIATE IT. BUT WE'RE STILL NOT RESOLVED ON CRAZINESS OF THEIR SAYING THEIR SEO WORK PROMOTED OUR "ORGANIC BEEF" -- BUT THE SEO PROMOTED OUR WEBSITE NOT PERTAINING TO ORGANIC BEEF. I MAY HAVE WON A SMALL BATTLE, BUT LOST AN EXPENSIVE WAR-- UNFAIR. BUT A LESSON LEARNED. HOPE MORE GOOD NEWS FOLLOWS... WILL STILL BE FIGHTING FOR IT.
HERNDON, VIRGINIA -- I cannot even begin to explain the nightmare it has been doing business with Network Solutions. It is sad to say the least that a company like this can be allowed to be in business. There is no regulation to hold companies in this industry accountable. They have no support, they lie, they don't give accurate information. My website has been down for four days because they migrated it to V7. They said it would only take a few hours. They migrated it to the wrong copy, didn't move my site certificate. Gave me the wrong information for my registrar.
2 Replies - Latest reply on 07/01/2011Add reply
Has anyone else had this problem? Please contact me if you have. 816-899-2347 My site is still down.
They messed up my e-commerce site after they upgrade their software.
My site had gone all of the sudden and complain what happened. They said they upgrade. But they didn't tell me when it's done and didn't have a chance to review my site before they relaunch. I called many times, spoke to supervisor, He worked on some but I found further problems next to next, then they never reply my emails.
I still have a major problem with opening my site on IE, Having problem with IE means majority of user is IE, I am losing great deal of customers everyday. People leave from my site as soon as they find malfunctioning.
Anyone tell me what is the real solution on this matter?
Network Solutions continues to have problems with web servers being down. This is not what our company signed up for. High cost for low service.
1 Replies - Latest reply on 03/23/2011Add reply
If you are considering utilizing their services......look elsewhere!
GADSDEN, ALABAMA -- For once, so it seems sometimes, a company is as good as advertised. My wife and I had Network Solutions install our home secure computer network. They offered us several alternatives that made sense to us. We could choose wired, wireless or a combination of both. They did what they said they would do for the price quoted and within the time frame proposed. Installing our network hard drive and correcting some Comcast Voip problems was just bonus. Their techs were professional, neat and very helpful. We would greatly recommend them to any small business or large residential computer network installation, repair or service.Add reply
CHENNAI -- I have been using email service from NS for more than 4 years. Never had a issue like what I have been facing now. From Sunday evening, the service got suspended. On checking with them, it was informed that if a mail id sends more than 1000 mails per day or to over 100 recipients, it gets automatically suspended. we never send so many emails and when I asked them to provide the mail id which was causing the problem, they were unable to provide the same. The service got automatically restored in 24 hrs. On Tuesday evening at the same time, it again got suspended for the same reason and they told to check for any virus issues. Checked and there was no issue. Still they were not able to give me the exact email id which is causing the problem. Got automatically restored in 24 hrs. Today again it got suspended and we are unable to even reach them on phone. I had to dial overseas number and hold for over 10 minutes, but there was no one to answer. My company is unable to take down time of email service and this is now forcing me to shift from network solutions. The least that they could have done was to inform all their clients about the real problem, so that we could have been better prepared.
Suspending without any information is just unfair. The fact that I had to wait for more than 10 minutes and still unable to speak to someone on the helpdesk means that they have an issue and are not able to take any calls.
FLORIDA -- Since having taken over our site from Monster, customer Service and Tech Service are extremely poor or non-existent. Do not suggest using Network Solutions if looking for a web hosting company. We have had a problem with exact Fedex negotiated rates on our shopping cart. They have been unable to fix it and appear to have no intention of fixing it. They closed seven service tickets as being resolved when the issue was not resolved. FedEx requested log files to see what info was being sent by API for the rates. Network Solutions had no intention of handing over these logs and have never done so. Absolutely the worst company to deal with. They should have stuck to just selling domain names!1 Replies - Latest reply on 02/22/2010Add reply
Great customer service
I recently attempted to switch my domain registrar from Network Solutions to Yahoo! I like Yahoo!'s user interface much more and they're generally not as stingy when it comes to the cost of add-on features ... read full review
I subscribed to Watch Dog Services for a year from Network Solutions. I chose not to renew. about four weeks prior to the expiration date I started to received DAILY reminder notices of the expiration. After expiration I received daily "please renew" messages for about 3 weeks. I then received a FINAL renewal email. AFter the final notice I received more "please renew" emails.... not sure how long this is going to continue.
2 Replies - Latest reply on 06/27/2009Add reply
I complained about this and NS says that they can't do anything about this because that's how the reminder script is programmed.
I am viewing these reminders a spam. I will be moving my domain elsewhere soon.
HERNDON, VIRGINIA -- Network Solutions uses a company called Orange Soda for their SEO services- they have over a 50% mark up in this product they are reselling. They do not have a system in place to manage all of their clients, if you want to save 50% go directly to Orange Soda for SEO Services.
Network Solutions has a reverse proxy paid search software they use to run campaigns on Google and Yahoo. They copied Yodel and Reach Local's platform and claim they have a unique product. They have a huge mark up in the clicks and charge for every call and action from Google. The sales representative lied to me and said they would only charge 20% management fee, but when I was going through the reporting I called my account manager and FINALLY got through to somebody, just to be told they have all of these hidden charges. It looked like they had over a 100% mark up.
My sales representative from Network Solutions told me they have a very high turn over of employees and a very low customer retention and I see why-
Very bad experience from Network Solutions, I would even go so far as to say Network Solutions is a scam!