Exactly 3 weeks ago I discovered a 14.95 charge and another 1.00 charge on my checking account from Netzero. Both of these used my debit card. I have NEVER had any kind of service from Netzero. I called ... read full review13 Replies - Latest reply on 06/25/2010
Absolute guarantee that this product would work at my location. We have 100% coverage in your zip code and you will be very happy with your connection and service.
2 Replies - Latest reply on 07/16/2012Add reply
Of course, no connection, no service and I’m out $28.00 For shipping and “handling” both directions. Don’t walk, run away from these people as fast as you can
No Help, Just Screwed Out Of Money
DENVER, COLORADO -- I am still having the same problem I tried to have fixed last month, when you raped me for $27.30 (12-30-08 ) !
I want to upgrade this computer to XP-Pro, SP-3 .
But when I do, it screws up my juno ... read full review3 Replies - Latest reply on 02/03/2009
MONTCLAIR, NEW JERSEY -- Tried to cancel regular dial up in May 2007 and they accually started charging me more per month.
3 Replies - Latest reply on 11/16/2007Add reply
So I tried there DSL service and was later told that in order for me to install I would need addition hardware, which they never indicated.
Tried to cancel via phone and they just would not!
Could not get last name of customer servive agent, nor what company she worked for.
I have had enough, these companie will do anything
to increase short term earnings, its the old "sue me later" deal.
VALENTIA, CALIFORNIA -- Run from netzero RUN!!!!
outsourced customer service will give you a run around and laugh at you. Once they get into your credit card they will continue to charge you. $2 a minute for tech support. Go to rip off report and read the hundreds of negative reviews.
You will go through your 2 M data in a week because the hotspot uses data even when your computer is off? They say it's a heartbeat. I downloaded a usage meter and have used about 100Mb in 5 days their meter says 500Mb customer service says you have to turn the device off when not in use "how convenient"
You cannot return device for refund when it doesn't work well where you live.
It is on the Sprint network "worst in America"
I was desperate after being disconnected by AT&T 4 times, so looked for telecommunications companies that offered internet. Net zero was described on phone and I learned the online internet program could be picked up at Wal mart. Instead they sent a disc and I refused it My postman helped me and it was returned I did not open I just received my Visa bill and net zero has charged me $17.90 I do not have the service and was shocked. I decided I could use Charter for my upper unit tenant Mark and myself I am a 81 year old widow who desired quick internet re-connection and Charter provided it. Help When I went on line to write to them I cannot because I do not have an account number Next step complain to Wisconsin consumer complaint department. 1 Replies - Latest reply on 06/02/2011Add reply
Netzero was fine until they started making all the new changes as well as Facebook. I liked it the way it was!!!! 1 Replies - Latest reply on 05/28/2011Add reply
These people are criminals! Do not buy this service! I tried to cancel four times only to get advised of hold times exceeding 11 minutes each time. I finally got through this morning and advised that I wanted to cancel, the representative fought me for at least 10 minutes trying to convince me that I needed their basic service as back-up. After emphatically telling her NO, I WANT TO CANCEL COMPLETELY she then told me that they would do me a "favor" and keep my computer secure with Norton for free but actually would cost $4.95/month. After finally getting irate and again refusing this special offer I was treated rudely and when I requested a cancellation confirmation number she put me on hold for at least 5 minutes and I'm fairly sure she was just trying to "punish" me for insisting on getting that cancellation number. 2 Replies - Latest reply on 04/13/2010Add reply
OHIO -- Juno was double charging me for 3 months and then had the nerve to turn my account over to their in-house collection agency when I discontinued service.
2 Replies - Latest reply on 09/16/2008Add reply
Then you call this toll free number to explain it to them and all you get is a voice recording and it's only setup to take payments and there is no live person. This recording then tells you if you need further assistance send a letter to them:) What a joke.
I subscribe to Juno MegaMail for a once a year fee to keep a permanent email address. I have tried to change my password that we are all cautioned to do regularly. They reply back, can only be done through the Juno Software which I don't have since I don't subscribe to their monthly DSL or dial up service. Support on the web leaves MUCH to be desired.
The main support requires listing your access number which I DON'T have. And phone service is VERY expensive. My warning: Look elsewhere for email and internet service!!!!!!!!!
I am trying to cancel my free Juno email account. I have spent hours on the phone with customer service who tells me "just don't use it for 60 days and it will go away." I haven't used it for a year and it is still there.
2 Replies - Latest reply on 01/23/2008Add reply
I have emailed, called and they all keep saying the same thing. Nobody seems to be able to cancel the account.
The customer service at Juno is terrible.
WOODLAND HILLS, CALIFORNIA -- Upon my request to cancel my account with Juno to avoid further charges, I receive confirmation that they would in fact put a halt to my account. Months later, I found that charges continued to take place from Juno. When I called to question this, they admitted that they had a cancellation request from me but did not understand why my account had not been cancelled. On top of this, they refused to credit me the wrongful charges. In addition, they claimed that I authorized tech support charges when, in fact, they offered them (verbally) to me free to keep me as an account member. They gave me the "runaround" as they transferred me from one operator to another, while constantly putting me on hold until my patience wore thin... United Online, Inc. is headquartered in Woodland Hills, CA, with offices in New York, NY, Renton, WA, San Francisco, CA, Orem, UT, and Hyderabad, India.
2 Replies - Latest reply on 04/01/2006Add reply