Neutrogena Corporation

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1.0 out of 5, based on 1 ratings and
8 reviews & complaints.

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Terrible packaging/brush fell apart
Posted by on
After using this product for a couple of months, the hinged lid came apart. It is impossible to keep it together. Today, using the brush, it completely came apart.

I like the product, but the company needs to have better quality packaging and a brush that lasts until the blush is gone.
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User Replies:
momsey on 01/08/2010:
Just an FYI, the picture you posted is HUGE! Can't see the whole pic without scrolling and therefore it's tough to see the problem.

But...if it's been a couple of months, you should tell Neutrogena.
MRM on 01/08/2010:
In your browser, zoom out at 50%. Very bad close-up photography as the picture is not clear.
Anonymous on 01/08/2010:
I have an Elizabeth Arden compact that fell apart. Just buy another blush brush for a buck.
Anonymous on 01/08/2010:
I don't buy their stuff. They animal test.
Anonymous on 01/09/2010:
Sherdy, while it is sad, that animal testing has saved lives.
Anonymous on 01/09/2010:
They should pedophile test. That would be more accurate than sticking a mascara brush in a rabbit's eye. PS. Lots of companies don't animal test. No lives lost there, either testing or using.
PepperElf on 01/09/2010:
well I don't care for animal testing for makeup
but for medical research I'm all for it
Anonymous on 01/09/2010:
If animal testing is for medical research then I’m for it.
jktshff1 on 01/09/2010:
Yea, use the pedophiles, killers, etc for testing....good idea sherd
Skye on 01/09/2010:
OMG Sherdy, I've been saying that for years! I had posted that here a long time ago, and talk about the attacks I came under. The person that did the attacking is no longer with us.
Anonymous on 01/09/2010:
Sky, that would get the ACLU in a frenzy.
Anonymous on 01/10/2010:
I agree with using peds for testing. Good idea.
Anonymous on 01/10/2010:
Hey, they are allowed to suck up oxygen after ruining someone's childhood. What else are they good for? A dog, on the other hand, is loyal, amazing, healing, kind and isn't a product-anyone who has animals knows they think, feel and love. I could go on, but you all know this crabby vegetarian has issues with all of this.
jktshff1 on 01/10/2010:
brain fart
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A Pleased Customer
Posted by on
SKILLMAN, NEW JERSEY -- I simply love the rainbath shower and bath gel. It leaves me smelling clean and refreshed without those overwhelming, perfumed scents. You only have to use a small amount each time you shower, so it has lasted longer than any other shower gel I have purchased in the past.

I also am very satisfied with the Fresh Foaming Cleanser. I have normal/dry skin and this cleanser not only leaves my face feeling moist, but it gives my facial appearance a bright, illuminating look. The Fresh Foaming Cleanser too is lasting quite a while and that puts it in a bracket of being cost effective.

I will definitely purchase these products again.
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Alain on 02/18/2011:
Sounds like a good product. Thanks for the review!
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Cannot "Unlock" Pump -
Posted by on
Rating: 1/51
DESHLER, NEBRASKA -- No matter how I try - holding on to the pump - twisting it left or right, opposite of the container - will not open!
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Have you discontinued Neutrogena Wave?
Posted by on
My son uses the Neutrogena Wave and foaming pads for his acne. This is the only product that has worked for him. We are having a difficult time finding the foaming pads. Any idea if this product can come back on the shelves? The pads are available on Amazon for twice the retail price.
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Skye on 10/20/2010:
Have you tried contacting Neutrogena? If not, here is their contact information. Let them know you are having trouble finding this product, or if it actually has been discontinued. You can also check out the site, they may have it for you to order.
Ytropious on 10/20/2010:
What do you mean by foaming pads? There were regular cleaning pads and exfoliating pads. I have both, but my wave stopped working. Yours will probably stop working too, it's a common complaint.
Anonymous on 10/20/2010: has them for $8.99 and they are offering 20% off of that. I do not think it is discontinued because they are still selling them all over the place. What is the price you are accustomed to paying?
Anonymous on 10/20/2010:
Never mind - that $8.99 price is for the Wave AND the pads and you probably don't want the whole thing. I ordered one though!
Anonymous on 10/21/2010: Or in-store. Ask a sales associate help you locate them if you are having trouble locating them.
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Neutrogena's Sun Screen
Posted by on
FLORIDA -- Ultra-Shield Dry-Touch Sunblock SPF 70 with Helioplex. Be very careful. It stains your clothes and towels! Neutrogena is aware of the problem, so if it happens to you, call them. I have received a refund check and am going to send them invoices for clothes that were ruined. They required that I try taking them to a dry cleaner, which I did. They cannot remove the stains. So that bill will be added to the cost of the clothing.

I will let you know if they pay everything.

FINALLY - I can gladly report this is resolved.

Here it is November 30th, but I have a check from them for the cost of the dry cleaning! I had to call them last week and ask them why I hadn't heard from them, but that's all it took. So, they get a thumbs up for responding to my complaint. The stains did come out with the dry cleaning, but after washing the cotton shorts, the stains are slightly visible again. Just be careful using the product, and clean off your hands before you touch anything!

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User Replies:
doescustomerserviceexist? on 08/04/2007:
I really want to know what happens, please drop me a line.
Also before any stain sets, with pets and kids myself, I've gotten blue-berry smothie, paint, koolaid, poop stains, ext., 2 many to list, out of my white carpet with NATURES MIRIACLE. I swear by that stuff it's amazing.
They say to use it before any other cleaners and it's true my husband used another floor cleaner resolve first one time and it made the stain set. Natures miriacle got it out still, but with a lot more elbow greese.
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Neutrogena Fragrance Free Face Wash
Posted by on
DALY CITY, CALIFORNIA -- After thanksgiving of last year I began breaking out in horrible acne for some reason I don't know; maybe it was a hormonal factor or the cetaphil I used gave me an allergic reaction. I finally decided enough was enough and I found this neutrogena. I had used it before but I completely forgot how it frangrance free neutrogena facial soap for acne exsisted. I've been using it ever since and it has really helped; now my face is mostly just light scarring. Every once in a while I have breakouts in a few areas. Does anyone have any ideas on additional products I can use?
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User Replies:
DORCAS on 10/14/2006:
My sister as well as a couple of my friends use the Pro-active that started out being advertised only on informercials. I don't know if you can get it over the counter or not. Everyone I know that uses it really loves it and swears by it. One of my friends in particular had a very bad case of acne and now looks just great. Hope this is something that you can give a try.
MollyDolly on 10/15/2006:
Thanks for the advice but I tried it when I was thirteen (I'm 22 now)and it didn't work. I have an uncommon type of acne where my face is really oily; the only things that help my face are products presribed by my dermatologist; thank you though and did you notice I put you on my trust list after like three days of being on this site?
DORCAS on 10/15/2006:
Well thank you very much :-}
Anonymous on 10/15/2006:
Dorcas is a good person, she belongs on everybody's trust list IMO.
MollyDolly on 10/17/2006:
DORCUS my acne has really improved. I only break out a lot when I'm on my period lol
MollyDolly on 10/18/2006:
I haven't broken out since like January and now I'm starting to break out again. I just had my period and I have a lot of ugly acne on my chin and around my lips. I finally decided what I'm going to do. I had been on one casule (Minocycline), tazorac (a cream).1% and Evoclin. Thank god for insurance; otherwise it would cost more than $300! The Tazorac is $25, the Evoclin is either $205 or $250, and the minocycline is just $5
MollyDolly on 10/18/2006:
MollyDolly on 10/19/2006:
today I decided to change to aveen to improve my acne; the neutrogena isn't do so well lately
MollyDolly on 10/20/2006:
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Love the product - cannot find it anymore
Posted on
I love the New Hands product and have used it continually. Unfortunately, now, in Tampa, FL. I can no longer find anyone who stocks it. Could you please let me know where I can still find this amazing product?
Thank you.
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Anonymous on 12/26/2007:
Have you tried contacting Neutrogena?
Ponie on 12/26/2007:
What PassingBy said.
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Packaging suggestion
Posted by on
OHIO -- I use Visibly Firm under my makeup every day.


However, I wish the handy dispenser came with a cover,

A plug always forms after use, and when I squirt out the next application, there is always a little hardened piece of lotion to get rid of.

I can't find a customer contact e-mail address for Neutrogena to comment on this to them.

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User Replies:
tnchuck100 on 12/01/2007:
Here ya go:
KBrookpark on 12/02/2007:
WOW - what a speedy reply

thanks, tnchuck, for leading me to the site I couldn't find
Anonymous on 12/02/2007:
Chuck uses that stuff every day on his bold spot.
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