Neutrogena Corporation

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1.0 out of 5, based on 1 ratings and
8 reviews & complaints.

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Terrible packaging/brush fell apart
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After using this product for a couple of months, the hinged lid came apart. It is impossible to keep it together. Today, using the brush, it completely came apart.

I like the product, but the company needs to have better quality packaging and a brush that lasts until the blush is gone.

Cannot "Unlock" Pump -
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Rating: 1/51

DESHLER, NEBRASKA -- No matter how I try - holding on to the pump - twisting it left or right, opposite of the container - will not open!

A Pleased Customer
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SKILLMAN, NEW JERSEY -- I simply love the rainbath shower and bath gel. It leaves me smelling clean and refreshed without those overwhelming, perfumed scents. You only have to use a small amount each time you shower, so it has lasted longer than any other shower gel I have purchased in the past.

I also am very satisfied with the Fresh Foaming Cleanser. I have normal/dry skin and this cleanser not only leaves my face feeling moist, but it gives my facial appearance a bright, illuminating look. The Fresh Foaming Cleanser too is lasting quite a while and that puts it in a bracket of being cost effective.

I will definitely purchase these products again.

Have you discontinued Neutrogena Wave?
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My son uses the Neutrogena Wave and foaming pads for his acne. This is the only product that has worked for him. We are having a difficult time finding the foaming pads. Any idea if this product can come back on the shelves? The pads are available on Amazon for twice the retail price.

Neutrogena's Sun Screen
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FLORIDA -- Ultra-Shield Dry-Touch Sunblock SPF 70 with Helioplex. Be very careful. It stains your clothes and towels! Neutrogena is aware of the problem, so if it happens to you, call them. I have received a refund check and am going to send them invoices for clothes that were ruined. They required that I try taking them to a dry cleaner, which I did. They cannot remove the stains. So that bill will be added to the cost of the clothing.

I will let you know if they pay everything.

FINALLY - I can gladly report this is resolved.

Here it is November 30th, but I have a check from them for the cost of the dry cleaning! I had to call them last week and ask them why I hadn't heard from them, but that's all it took. So, they get a thumbs up for responding to my complaint. The stains did come out with the dry cleaning, but after washing the cotton shorts, the stains are slightly visible again. Just be careful using the product, and clean off your hands before you touch anything!

Neutrogena Fragrance Free Face Wash
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DALY CITY, CALIFORNIA -- After thanksgiving of last year I began breaking out in horrible acne for some reason I don't know; maybe it was a hormonal factor or the cetaphil I used gave me an allergic reaction. I finally decided enough was enough and I found this neutrogena. I had used it before but I completely forgot how it frangrance free neutrogena facial soap for acne exsisted. I've been using it ever since and it has really helped; now my face is mostly just light scarring. Every once in a while I have breakouts in a few areas. Does anyone have any ideas on additional products I can use?

Love the product - cannot find it anymore

I love the New Hands product and have used it continually. Unfortunately, now, in Tampa, FL. I can no longer find anyone who stocks it. Could you please let me know where I can still find this amazing product?
Thank you.

Packaging suggestion
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OHIO -- I use Visibly Firm under my makeup every day.


However, I wish the handy dispenser came with a cover,

A plug always forms after use, and when I squirt out the next application, there is always a little hardened piece of lotion to get rid of.

I can't find a customer contact e-mail address for Neutrogena to comment on this to them.

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