LAS VEGAS, NEVADA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. After more than a year of trouble free service with AOL I began having problems. I've been attempting to cancel service with AOL since September. I finally thought I had it cancelled 11/26. Since then I've received 2 letters from AOL confirming my continued use of their services and confirming the dollar amount I will be charged.
Each time I call AOL I get a different answer - and get quoted different processes. In researching AOL customer service on-line I'm finding that they routinely charge customers for products that were cancelled and fail to respond to customer complaints.
Are there any federal guidelines that this company follows or are we just out of luck when it comes to their business practices? One of their recommendations was that if I want to be sure that there are not additional service charges I should cancel my credit card. I find this extreme.
I've contacted all the customer service e-mail addresses and PO boxes I could find with AOL - what other recourse do I have? Are you aware of anything else I can do, short of cancelling the credit card, to remove myself from this AOL customer service hell? Please contact me if you need more details regarding this incident.
RENO, NEVADA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I don't know what to do about this situation. Several weeks ago I received a phone call. The person did not identify themselves with any company or by anything other than their first name. After asking directly they said they were with Beneficial Finance and they were not soliciting anything. They indicated that a check had been cashed for 5,000 dollars by a person with my name. I told them I had not received or cashed any check from them.
They wanted me to give them the last four digits of my social security number to verify that I was not the person. I told them I would not do any such thing. I did not. They have continued calling here now for the last three weeks sometimes as much as three times in one day. They called again this morning... Saturday morning at 8:15 am. We work late hours and I was furious.
From what I could gather, this company sent out an unsolicited check to someone with my last name. They do not have our address but for some reason they have our phone number. We never received anything from these people and have never cashed anything from them. I told this man he should stop calling us and go to the right party he sent the check to. I also told him I would not give him my social security number.
What else can I do to stop this person from calling here? I am at my wits end. As a resolution, I would like the following: Please let me know what I can do to stop this company from calling here. Please contact me if you need more details regarding this incident.