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NEVADA OFFICE OF THE ATTORNEY GENERAL


2 Reviews & Complaints

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AOL Concerns
Posted by Cewl1701 on 12/08/2003
LAS VEGAS, NEVADA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

After more than a year of trouble free service with AOL I began having problems. I've been attempting to cancel service with AOL since September. I finally thought I had it cancelled 11/26. Since then I've received 2 letters from AOL confirming my continued use of their services and confirming the dollar amount I will be charged.

Each time I call AOL I get a different answer - and get quoted different processes. In researching AOL customer service on-line I'm finding that they routinely charge customers for products that were cancelled and fail to respond to customer complaints.

Are there any federal guidelines that this company follows or are we just out of luck when it comes to their business practices?

One of their recommendations was that if I want to be sure that there are not additional service charges, I should cancel my credit card. I find this extreme.

I've contacted all the customer service e-mail addresses and po boxes I could find with AOL - what other recourse do I have?

Are you aware of anything else I can do, short of cancelling the credit card, to remove myself from this AOL customer service hell?

Please contact me if you need more details regarding this incident.

     
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Posted by Anonymous on 2003-12-08:
I tried to cancel AOL, but they kept charging me. I canceled out my card and disputed the amount. My credit card company solved that and I wasn't charged. Then, they send me a bill and threaten to take me to a collection agency. My repeated letters of dispute, along with proof in the form of certified letters, went unanswered by AOL. They never did mess with my credit, but I'm waiting to see something pop up on it one day when I'm trying to refinance my house or something. This company is putting me through mental anquish and needless time consuming costly certified letter writing. If there is ever a class action against them, sign me on.
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Harassment from Beneficial Finance
Posted by Michele on 08/21/2004
RENO, NEVADA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I don't know what to do about this situation. Several weeks ago I received a phone call. The person did not identify themselves with any company or by anything other then their first name. After asking directly they said they were with Beneficial Finance and they were not soliciting anything. They indicated that a check had been cashed for 5,000 dollars by a person with my name. I told them I had not received or cashed any check from them. They wanted me to give them the last four digits of my social security number to verify that I was not the person. I told them I would not do any such thing. I did not. They have continued calling here now for the last three weeks sometimes as much as three times in one day. They called again this morning..Saturday morning at 8:15 am. We work late hours and I was furious. From what I could gather, this company sent out an unsolicited check to someone with my last name. They do not have our address but for some reason they have our phone number. We never received anything from these people and have never cashed anything from them. I told this man he should stop calling us and go to the right party he sent the check to. I also told him I would not give him my social security number. What else can I do to stop this person from calling here? I am at my wits end.

As a resolution, I would like the following:

Please let me know what I can do to stop this company from calling here.

Please contact me if you need more details regarding this incident.
     
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Posted by Notenufftoyz4u on 2004-08-22:
I personally think its a scam. The next time they call as for the name of the person that you are speaking with and a phone number. If they refuse to give you any information polietly tell them that if they call you again you will contact the police. If they give you the informatin-try calling the number back to make sure its real and listen closely to the actual information given to you upon calling-then notify the police or your local phone company to report the scam~
Posted by JJB5781 on 2008-02-12:
Perhaps you should get off your high horse and consider that someone may have cashed a check that was sent to you by the company. It is protocol for lending companies who send out these "live checks" to call and verify that it was you who actually cashed the check...in an effort to... believe it or not..PROTECT YOU from credit fraud. They ask for your last 4 digits of your social... once again to protect you from giving out your entire social security number. I suggest letting them help you... because if someone did cash a check under your name you maybe headed for bigger problems the 8:15 phone calls. And if you are still paranoid.. pull a credit report on your own to make sure there is not a new loan appearing on there.
Posted by jktshff1 on 2008-02-13:
JJ, and why should the op do anything other than contact authorities? I wouldn't give these people anything.
The high horse seems to have great common sense.
The call back is a good idea.
I don't give out any information to someone who calls me uninvited or soliciting anything.
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