New Jersey Office of the Attorney General

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Amp'd Mobile Refuses to Honor Refund
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As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I signed up for an Amp'd Mobile account on Jan. 21, 2007. The next morning, I called to ask a question about my service and after 45 min. on hold, finally reached someone.

On Jan. 23rd, I received my phone and ended up waiting another 52 min. on hold! because I COULD NOT ACTIVATE MY PHONE... Well, Neither could Amp'd!!! They told me to wait a day for something to happen (can't remember) and sent me on my way.

A few hours later, I called back to see if they could Activate my phone then, but waited on hold for over 30 min. - At that point, I was very uncomfortable so I asked them to cancel my account. After being put on hold for every question I asked and the Customer Service Rep trying to convince me to not cancel, I finally got them to Agree to Cancel the account. I was on the phone with this woman for about 45 min. and while on hold, I was disconnected.

I had to call back to get them to send me a Return Merchandise Authorization Form because they forgot to include it with the shipment....

On Jan. 31, I still hadn't received the RMA form, so I shipped it back to the company, and sent them a DELIVERY CONFIRMATION showing they received the phone on Feb. 2nd.

It's now March 25th, and I've NEVER received a RMA form to process the refund!

They NEVER sent the RMA Form...

They have not Refunded me for the phone and are giving me a hard time about it.


Company has an 800# that is usually busy, and when you finally get through, you're on hold for 30 to 52 minutes before you even reach anyone, while listening to outdated advertisements from last year...

Company has POORLY TRAINED CUSTOMER SERVICE who have no idea how to deal with Activation, Billing and Returns issues...

Company has a Chat Feature on their website that does not work...

Company's email address for Customer Service ONLY sends back Automated Responses (I've received the same response 7 times) and they NEVER RESPOND to your inquiry. The Automated Response tells you to call if your issue hasn't been resolved...

My previous phone call, I was on hold for 58 min. before finally reaching someone and they transferred me to the Returns Department... Then, they told me very rudely that they didn't issue refunds, that a third party does and there's no way to contact this third party. Furthermore, they refused to handle the issue themselves, so she basically told me nobody would be responsible for issuing the refund. She mentioned 8 to 10 weeks was the expected wait time, then changed it to 30 days.

Well, it's been well over 30 days and I have given up on getting my refund. I do not have their mailing address anywhere (they didn't include that in the box) and it's not on their website, so I can't even file a complaint with the Better Business Bureau.

I can't reach them via phone or online chat, and they refuse to answer my emails and keep sending automatic responses that don't make any sense.

As a resolution, I would like the following:

Refund my credit card for the phone that was returned, which a Shipping Tracking Confirmation has confirmed receipt on Feb. 2, 2007, in the Amount of $65.85.

Please contact me if you need more details regarding this incident.
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Meineke Car Care Center
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As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I went to Meineke to have my brakes fixed as it was making a lot of noises as I press on the brakes. It took them 4 times to fix it and it still makes a lot of noises. The first time, it took them 3 hours to fix it because they didn't have the front brake pads and later said the pads are being delivered around the corner. The 2nd and 3rd time they kept reshaving the front rotors. The 4th time they decided it was the rear brakes and did the work without asking my authorization. I didn't really care at the time because it was the 4th time there and as long as the brakes are fixed. Even after the 4th attempt, the brakes still make braking noises louder than the bus. Went to Strauss Auto and had the brakes fixed once, only once and it was done. Meineke so far has charged me $337. Strauss charged me $467 because they had to replace the front rotors and had to reshave the rear rotors. The Strauss bill would have been less if not for the damage in Meineke. I estimate it cause me an additional $250 plus. The unbelievable thing is the Meineke manager said these things take time and keep asking me to go back. He said his own car took 8 tries before it was fixed as I told him I will never go back there. My credit card company gave me credit for the 1st charge and said will refund me the 2nd charge in 2 months.

As a resolution, I would like the following:

review the business practice of this business.

Please contact me if you need more details regarding this incident.
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User Replies:
Doc J on 05/18/2006:
Can you tell us where this was? It may be a local problem. I'd like to avoid them too.
Slimjim on 05/18/2006:
Agreed, it's really the tech and management of that shop that's mostly in question.
Pav on 02/09/2010:
Agreed. I happen to go to Meineke, White Plains, NY when my check engine went off. I was asked to change the catalytic converter. I went to other place and it was an oxygen sensor, completely different. Changed the sensor and did not have a problem with my converter till date. I have so many stories from my friends in this Meineke center. The worst place I have seen. RIP THE CUSTOMER happens to be their motto.
PepperElf on 02/09/2010:
never tried them before.

with my first car, I only had service/repairs done at the dealer, Sears, or the little mom-&-pop shop right across the from the navy base. the last one wasn't always the best, but it was the cheapest... and I could drop the car off and walk to work, so that was a bonus.

with the second car I've just gone to the dealer for service.
Frank Slattery on 07/28/2013:
My car needed a new battery. I called Meineke and the manager said he had the battery for my car in stock but when I got there at 10:00 A.M. he said he was sorry but he did not have it, that he would order one for me. At 2:00 P.M. I got my car back with the new battery.
The battery has only a 20 month warranty. When I asked him, why only 20 months? He said that's what all the batteries are now. I checked with Pep Boys, Walmart and Sears and they all give 36 month warranties on their batteries and they are cheaper than the $140.40 that I paid.
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Poor service
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MADISON, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I ordered a book from a month ago and have not yet received it or heard about the progress of the shipment. The company claims to have sent the book, but I have not received it yet. I am writing to the New Jersey Attorney General because the company mentioned above is located in New Jersey. With the contact information:

Tamannaa Inc.
235 Main Street, #175,
Madison, NJ 07940.

As a resolution, I would like the following:

I would like to receive my book or at least know where it is. My order number is TMN10553 and I had it shipped to my international address.

**address removed**

I am a United States Citizen, studying in Germany. I don't know why I have not received my book yet, and I have not been given a tracking number either. I would really appreciate any possible help or information. Thank You!

Please contact me if you need more details regarding this incident.
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User Replies:
nj38017 on 05/16/2008:
I am having the same experience with them - ordered a textbook earlier this week and have not received any indication that it has shipped. The charged me for FedEx Express shipping, so I thought they would send it out quickly and email me a tracking number, but despite 2 emails to them, they have not responded with the status of the order. I am starting to be concerned that they are not going to send the book at all.
Bret on 10/27/2008:
Hello, I would just like to provide you guys with Tamannaa Inc. contact info...

their phone number is 1 (973) 210-4985
their email is

this info comes from It is the information they signed up their website with so it should be accurate. I called the phone number and the woman who answered spoke a foreign language and hung up on me...I think we have been scammed guys!
alleny on 01/30/2009:
Hi, has anyone finally received your item from How long did it take probably? I also ordered a book 10 days ago by UPS express, but it has not been shipped yet, and I called the number and the lady hung up, then no one picked up the phone when I tried to call again.

Please let me know whether you receive your item, and how long it took. Thank you. I will file complaint if they do not send out the item to me.
mr_bobwang on 02/13/2009:
I need to contact them there contact facility is broken, anyone know an email address instead?
VA1 on 03/12/2009:
We or mostly all of us wait till the last minute to order our textbook for a class that's going to start the following week, if that's the case we are all paranoid with delivery. offers FedEx delivery in which they guarantee book delivery within a specified time. With my experience, that is not true, especially if you pay using a credit card. I found out that once the credit card transaction is posted/processed they will then start processing item and get it ready to ship. I waited and waited for some sort of order confirmation or an update on the web, you will not receive an email from these people, its just a process that takes days to initiate order. You will however receive a TMN order #. You cannot email this company, you will get an error when trying to send them an email. Also, items are not being mailed from New Jersey as their company address is, rather from KOLKATA, INDIA!!! For FedEx deliveries, you will receive a tracking # after several days of initial order. You can then track item from India to Paris to the USA. I was worried reading all the comments that my book won't arrive, but thankfully it did, it was only two business days late. The price of the book paid for is great compared to other retailers. I thought to share my experience, because I too, went crazy reading
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Dish Network charges for warranty repairs
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LAUREL SPRINGS, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

On Feb 26 2007 I contacted Dish Network customer service because of an outage of locally provided channels from my satellite receiver downstairs. The upstairs system functioned normally so I suspected anything but the outside dish.
Customer service had me perform several tests and they agreed that something related to the receiver was at fault. They arranged for a technician to come on Wednesday. However I was informed that even if the warranty for installation covered labor and parts for the repair there would have to be a $29.00 'truck roll fee' charged. Since the installation is fixed to my home and not able to be removed and shipped in for repair it is my opnion that Dish Network has a responsibility to repair warranted installations and devices without additional charge. I offered to extract and ship any portion of the system to a repair location and the customer support person refused.
I refused to allow the charge and refused to accept service.

As a resolution, I would like the following:

I demand Dish Network be compelled to rpeair warranty installations without additional charge.
I expect DIsh Network to supply the contracted signal and service as described in the installation and service contract.

Please contact me if you need more details regarding this incident.
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User Replies:
Anonymous on 02/27/2007:
The 'truck roll fee' as you call it is clearly stated in the Dish Network warranty - paragraph 3 Item e - "in home service calls for a discounted price of $29 per call". However, they are covering warranty repairs.
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AOL is Allowing Porn
Posted by on
NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

I am writing to you to let you know that America On Line allows Porn to be distributed by allowing links in Profiles and also allow Naked Pictures to be in Profiles. AOL AHS A TOS 'Terms of Service' policy but they do not stand up to it or encorce it. They also allow GAY BASHERS in the GAY CHAT ROOMS and People with screen names like 'GODWILLJUDGEYOU' to be allowed in HIV chat rooms. this is mental harassment can you do anything. Investigate. I am calling all news stations to see if they will do a story on internet companies.
HELP our Children Help those who are shut ins/
Thank you

As a resolution, I would like the following:

Investigate the laws that they should follow. Make them stick to what they promise. Stop allowing Porn to go through to innocent children with the pop up ads..

Please contact me if you need more details regarding this incident.
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User Replies:
Notenufftoyz4u on 08/25/2004:
As an individual who is in the "adult industry" (selling novelties at home parties) I totally agree with you! Aol needs to stick to what they promise. However, it also borderlines on FREE SPEECH-if someone wants to put a naked picture on their instant message id name they should be allowed. If someone wants to have a website that deals with "porn" then they should be allowed (I have one that deals with my business) however it should be kept away from minors~
Tek on 03/01/2005:
if you don't want your kid to see it don't let him on the computer without watching what hes watching. That simple. Yeah AOL is a family service yada, yada, yada but in the ends its the Internet.
jengelbach on 03/01/2006:
I agree that there's a free speech issue here, and that those of us who are adults have a right to think, look, and listen to whatever we like. However, if AOL promises to not allow "naked pictures" (horrors!), and then allows them, they are violating their contract with you, regardless of the prudery vs. porn debate.
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j d marvel products, ripoff
Posted by on
ALPHA, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

This company specializes in ripping people off. They cashed my $71.95 check on September 3, 2003 for the purchase of 8 magnetic bracelets. I called them twice about this order.
Each time they said it would be mailed out at the end of the month. It is now October, 2003 and nothing. Now every time I call I only receive a busy signal. Judging from the other complaint letters this is a pattern that this company follows. What this company needs is a class action suit.

As a resolution, I would like the following:

Either the bracelets or my money back.

Please contact me if you need more details regarding this incident.
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User Replies:
songwritersam on 02/17/2004:
What this so-called company NEEDS is put OUT-OF-BUSINESS..............
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