LA MESA, NEW MEXICO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. My account was suppressed for paper statements. I was unable to log in to see my statements in February of 2007. I called to get help. They would not help me nor uncheck the suppression as they said I had to. I called 6 times and had no help until 1-14-08 when I called about a letter saying I forgot to pay my payment. I paid $40.00 per week since I was unable to see my minimum due or be told the amount.
Well in March my account went over the limit, but again I did not know this and they started putting $39.00 over the limit charges on my account, without contacting me either. Then in June they raised my interest rate from 16% to 31% and I of course did not know this. I have 11 $39.00 charges and an over the limit balance of $1,204.50, with a past due amount of $465.00.
HOW CAN THEY BE ALLOWED TO DO THIS DISHONEST THING? As a resolution, I would like the following: Can you help me get the over the limit charges refunded and the amount due for the OUTRAGEOUS interest taken off my bill. Also have the interest rate reduced to the original amount. Please contact me if you need more details regarding this incident.