New Mexico Office of the Attorney General

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Bank Of America Credit Card Interest Rate And Stealing Money
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LA MESA, NEW MEXICO -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.

My account was suppressed for paper statements. I was unable to log in to see my statements in February of 2007. I called to get help. They would not help me nor uncheck the suppression as they said I had to. I called 6 times and had no help until 1-14-08 when I called about a letter saying I forgot to pay my payment.
I paid $40.00 per week since I was unable to see my minimum due or be told the amount.

Well in March my account went over the limit, but again I did not know this and they started putting $39.00 over the limit charges on my account, without contacting me either.

Then in June they raised my interest rate from 16% to 31% and I of course did not know this.

I have 11 $39.00 charges and an over the limit balance of $1,204.50, with a past due amount of $465.00.


As a resolution, I would like the following:

Can you help me get the over the limit charges refunded and the amount due for the OUTRAGEOUS interest taken off my bill. Also have the interest rate reduced to the original amount.

Please contact me if you need more details regarding this incident.
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User Replies:
madconsumer on 01/17/2008:
credit cards are the responsibility of the card holder. sending out statements are not required, but merely a benefit.

sounds like you need to cut up this card, and go back to cash spending. there is something missing here, you waited a year to make a complaint?

interest rates are changed due to miss use of credit cards. 11 over draw fees was your reason.
tnchuck100 on 01/17/2008:
madconsumer, where do you get this "sending out statements are not required"? How else is one to know what the minimum payment is, what the balance is, what payments have been applied, and, most importantly, if any unauthorized activity has taken place?
Don't respond with 'check it on-line'. Having a computer is not required to have a credit card.
blknsilver, the best you can hope for here is to pay off this card and get as far away from Bank of America as possible. They are NOT a customer friendly institution. Good luck.
*Brenda* on 01/17/2008:
I'm confused. There is an automated system you can call into for your balance. Why didn't you call?
MRM on 01/17/2008:
I also heard that sending out statements are not required, but as a courtesy.
tnchuck100 on 01/17/2008:
MRM & *Brenda*, From your point of view please explain:

How else is one to know what the minimum payment is, what the balance is, what payments have been applied, and, most importantly, if any unauthorized activity has taken place without a printed statement?
Anonymous on 01/17/2008:
I thought they had to supply the paper statements, unless you opt out. Not everyone has a computer. Also, almost every big bank card has a dial-up number where you can get balances, payment amounts, payment addresses, history, etc. It seems that this was not out of the poster's control.
tnchuck100 on 01/17/2008:
People, please read what the poster has written! The poster tried to get control of it. The bank would not help.
Anonymous on 01/17/2008:
It seems that the poster tried to get help with viewing his/her statements online, but they couldn't help her - perhaps because they forgot their password. I still do not see why they did not get the info they needed from the automated phone system. All you need is your personal information and account number. Being blocked from the internet shouldn't block you from the automated phone system.
Principissa on 01/17/2008:
What I don't understand is why the bank was so unwilling to work with this person. Clearly they are one of the few who post on here that actually want to pay their bills, but how can you pay something correctly if you do not know how much to pay? If you can't access your online account, you aren't getting a paper statement, and the CSR's are not giving you the right information, how is this the poster's fault? If just one person had given them the proper information this whole situation could have been avoided. At least this person attempted to pay something. I read complaints about people all the time who don't pay the bills because they don't get one. I think these fees should be waived, they need to do right by this person for all their screw ups.
tnchuck100 on 01/17/2008:
Thank you, Princi. You and I seem to be the only two who are grasping what this persons dilemma is.
MRM on 01/17/2008:
Sorry, Chuck, I have no support to my argument. I just say what I heard. BTW, I check my statements online and opt out of the paper statements.
Anonymous on 01/17/2008:
I don't know guys, something just doesn't seem right here. If this person actually tried to get the balance and payment information by calling the bank - the bank would have absolutely no reason to not give it to you. As long as you could verify some basic information - they would give you the numbers! I think they only tried to get the internet access, and the bank couldn't help them - it's most likely a third party that manages the web site.
*Brenda* on 01/17/2008:
The automated service gives a LOT of info. I just called to check and it tells me card balance, available credit, the last statement date, total points, last payment applied date/amount, and when the next payment is due. Fraud is a different story but the OP didn't mention fraud. I have had to order new cards before (lost) and the automated service has an option for that and it goes straight to a live person. I would assume they could help you check for fraud.

Something doesn't seem right here, they don't stop sending statements unless you opt out. They don't cut off your internet account unless there's a reason. I've never had a problem with it and I have multiple accounts. There must be more to this story.
pdc on 02/08/2008:
I had this happen today. I had opted out of paper bills and used my online access to make payments. I have never been late but closed my account due to an un-warranted hike in rates about 6 months ago. My password did not work yesterday when I tried to access my account. I called and asked if they could reset my password.I was told that I cannot access my account online anymore because I had closed my account. I been accessing the account for 6 months and making payments. I was told that I could not get a reset of my password. I had to hang up based on the long wait and being passed around. I will call back and get paper statements sent. Until I get the statement, I have no idea of the terms etc. I will use auto-pay and most likely pay off right away. I currently have a 715 fico and do really well with other institutions. I believe her 100%.
DieselBoi on 02/08/2008:
Doesn't the attorney general have better things to do then resolve late payment fees on people credit cards? If you were really trying to pay the bills and find a solution to your billing problems, why did you let it take so long? Several months is a long time to not know your balance.
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