FAIRACRES, NEW MEXICO -- I placed a substantial order for 10 lbs of New Mexico green chiles and 3 orders of chicken and green chile enchiladas last June. I received green chiles from MEXICO and FOUR orders of GREEN CHILE ONLY enchiladas, making the order 100% wrong, to include charging me $26 additional dollars for a 4th green chile only enchiladas that I didn't order.
I called the phone number countless times and left countless messages to no avail. I sent several emails and waited 2 weeks before getting a reply, only to be told that what I got was what I ordered, end of story. When I forwarded emails showing my order, they stopped responding altogether. I kept emailing, and they finally said they would send me the New Mexico Chiles in August, but would do nothing on the over charge or anything to correct the incorrect enchiladas sent. It is now Sept. 30, and I have received neither the New Mexico chiles or a response to my continuing requests for help.
The customer service people were angry and dishonest and I will certainly find another source for my NM green chiles. I will also make sure that I use my American Express! New Mexico Catalog should retract their online "Promise" to their customers. It is a blatant lie...
FAIRACRES, NEW MEXICO -- DO NOT ORDER FROM THIS COMPANY!!!! I ordered 10 lbs. of fresh Green Chili on 8/25/09, paying extra for expedited shipping, as suggested on the website, since I live in Washington state. I then started waiting... and waiting... and waiting. Then I started calling daily leaving the same message asking about the shipment of chili along with my phone number asking for a return call. The company deducted the $49 from my bank account on the 10th of this month. Still no chili... I finally got a return call 7 days ago saying my chili had shipped that week and would arrive that day or the next at the latest.
Still no chili and I've continued to leave daily messages AND emails with no replies! I have requested a refund and that has not appeared in my bank account either!! Two of the numbers listed are disconnected so I continue to leave messages on the same number... Not sure what to do next but I want to spread the word that this company is stealing money from its customers.
FAIRACRES, NEW MEXICO -- I made the mistake of ordering 20 lbs of Green Chiles from New-Mexico-Catalog.com (guaranteed 2-day air shipping) and they arrived 5 days late in a big ugly mess of a plastic bag. They shipped them regular mail and on a Thursday before a holiday weekend, so it took even longer.
They also don't answer phone calls or emails! I found out they own another business in NM: Picacho Market and I was able to get a hold of them there, which really upset them... Bottom Line: They are not willing to refund my money or send me another order. Unfortunately, I now know they have this horrible track record and I'm just another victim. They have an F rating with the BBB... 80 complaints under David and Linda ** of New Mexico Catalog and various bad reviews elsewhere. PLEASE CHECK THEM OUT UNDER the BBB before doing business.
FAIRACRES, NEW MEXICO -- I ordered fresh green chile from this company and called to ensure they would arrive in time for a planned party. I made sure they knew that I needed them on Friday September 10th. They assured me they would arrive in time and had to change shipping method because I do not receive mail at my home. They changed shipping method from second day U.S. Postal to Fed Ex ground and the chiles did not arrive until Monday, September 13th and were in extremely poor condition. I ordered 50 lbs of chiles for the party which had to be canceled when the chiles did not arrive. The chiles are a perishable item and spoil quickly if not refrigerated.
I contacted the company on several occasions about the problem and was given the run-around. I was told they would send chiles to all the people who were to attend the party. When that didn't happen I contacted them again requesting a partial refund since I was charged for second day air ($44 which they did not use, they shipped 4 business day ground), and since I was only able to salvage approximately half of the chiles.
On Sept. 20 they sent an e-mail reply stating that they would send me a check for $79 which is a little less than half of what I was originally charged. I did not ever receive the check. They obviously had no intention of ever providing a refund. They told me this was the first time that this had ever happened and tried to blame Fedex. Now I know it's NOT the first time. Another victim.