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Newegg Consumer Reviews - Page 2

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Restocking Rip off
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I returned a product within 3 days after receiving it and they charged me over $100 for a $400 item - one small box - for a restocking fee. That is a consumer rip off. My mistake from ordering from them to begin with. Based on the customer service I received, I should have known better.

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Purchased a Dead Motherboard and Newegg Wouldn't Give Me Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITTIER, CALIFORNIA -- I purchased an Asus P9X79Pro motherboard from Newegg. Experienced tech installed into new PC that wouldn't boot. My tech was on the phone with ASUS tech for 2 hours running tests only to determine board was bad. We were told to return it to place of purchase for exchange. We were in a hurry to complete the project so I purchased a second exact same motherboard from Newegg and went through the process to return original.

Upon inspecting my returned original, Newegg said there were bent pins on processor bed and would not issue credit. They said we damaged the board. This is absurd as the processor could not have seated and locked into place if pins were bent. Processor was locked when MB was being tested. We carefully removed processor, replaced plastic cap over pin bed, repackaged and returned it to NewEgg. How easy for them to damage fragile pins and blame us to avoid giving us a refund.

Had I known how they operated I would never have dealt with them in the first place, let alone purchase a second MB before getting credit for the first. Adding insult to injury, we made numerous attempts to resolve the problem including asking American Express to intercede. They tried 3 times and in each instance NewEgg refused to budge.

ASUS knew the board was bad and NewEgg would have lost nothing by simply contacting them. Instead they simply refused to issue credit and I'm out $325 for a board that doesn't work. Not a smart move for any company that advertises great customer service. I seldom need to return anything I buy and in those rare cases where I do I've always found the vendor to be helpful in making things right. Newegg is the one big exception. They make absolutely no attempt to rectify the situation nor offer any solution.

Buyer beware and learn from my mistake. The gorillas in their receiving department can easily damage things and claim it was received that way. I suggest you photograph extensively all returns for your own protection. No not count on a sympathetic customer service department to help. Now I'm smarter and $325 poorer as a result of dealing with NewEgg. My advice to all is get your gear somewhere else.

Company Response 07/18/2013:

Dear Valued Customer,

Thank you for your feedback. We apologize for the inconvenience that you encountered with your order.

We would be glad to look further into this issue for you. Please send us an email to wecare@newegg.com and we will do everything we can to resolve this issue to your satisfaction.

Thank you again for your time, and we look forward to hearing from you soon.

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Very Poor Customer Service
By -

MINNEAPOLIS, MINNESOTA -- I have done business with Newegg in the past and chose to do business again because of their reputation and great customer service. I purchased a Toshiba 42" LCD tv with an added 5 year warranty. I received the tv July 18th. Newegg has a bulk item return policy that states that once the item is signed for, it is not their responsibility and to carefully look over the packaging and refuse delivery if there is a problem. The box looked fine so I signed for it.

After unpacking the tv I plugged it in only to find the tv had a half inch band of blue lines in the middle of the screen. I contacted Newegg which told me to contact the manufacturer. I did just that and the manufacturer told me to contact Newegg because the item was brand new. After a couple more calls, I was finally able to get the number for repair tech (who the extended warranty is through) as well as a couple Toshiba authorized repair centers. Repair tech can't do anything until the factory warranty expires, and both service centers are refusing to look at the tv because it is brand new. They are claiming the defect was caused during shipping and isn't covered by warranty.

I also called the company that shipped the tv and they are saying to contact Newegg as well. I contacted Newegg again with no luck. I have used their phone number, live chat, and email to try to get this issue resolved with no luck. Newegg refuses to exchange the defective tv.

Bottomline: I have just spent over $1500 at Newegg for a defected tv that I can't enjoy, get repaired, or exchange. I have a $1500 paper weight with an extra 5 year warranty. I do not want my money back, all I want is for them to exchange my tv for one just like it that works, which they won't do.

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Worst customer service I have ever encountered!
By -

I am very dissatisfied with the customer service at Newegg.com. I don't know if it is true for all CS representative but mine was awful. I received a defective CD Rom that I called and received a RMA number to return. This was a rush order so I asked if I returned it via overnight express if she could get a replacement out to me right away. She assured me she would rush it through the system. Well, here I am a week later with her telling me she's sorry but it has to go through the process that takes 3 - 5 days business days (and this is the 6th). It is apparent she has not done a single thing to rush this through the system.

I told her I wanted a refund and I would go to a company that I could download this program online as there is too much work being missed by not having this program and I am falling behind. She told me no "refunds on CD's again sorry." She flat out lied to me and I intend on complaining to the corporate officers if I can get some email addresses. I did receive an email today saying it would take them 3 more days to inspect this item.

Will never buy from this company again. I know it was not their fault the disc did not work but when a customer service agent tells you they will rush your job through and go ahead and spend $20 to next day air the item back, you want to believe them. She should give me a refund on the wasted postage, really a terrible customer service experience.

Bottom line is this woman couldn't care less, she has lied to me and done absolutely nothing to get a working disc out to me. She was totally useless in this case and I thing Newegg.com is sadly mistaking when they say that all of their customer service agents are fully trained. Don't know what they were trained in but it is not customer service.

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Product Defective - Refuse to Replace - Blames Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CITY OF INDUSTRY, CALIFORNIA -- On October 21, 2013 I ordered several items from Newegg as I have done in the past. One of the parts, an AMD CPU proved to be DOA (Dead On Arrival) when I placed it in the motherboard. I called their customer service line and asked for an RMA so I could return the chip and get another one.

I returned the chip back to Newegg. They claimed they could not test the chip as the pins were bent and that obviously, I the customer, must have damaged my own chip. They informed me they are sending me back the defective chip. What use do I have for a defective chip. So far, they have not responded to my complaint. After reading the comments on this board, I am pretty certain I will no longer be doing business with them and I will not recommend them to my clients.

Company Response 12/04/2013:

Dear Tom Mack,

We are very sorry to hear about you experience with Newegg.

We'd like to look into this situation. Please email us your account information at Wecare@newegg.com and we'll do everything we can to resolve this to your satisfaction.

We look forward to hearing from you.

Newegg Support

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Poor service, Newegg Expansion
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

THIRD WORLD -- I have learned to be careful NOT to make a purchase on newegg.com when it is a "marketplace" seller. They offer free shipping sometimes but when you view the cart it automatically selects lowest freight charge. You change that to free and the delivery time doubles from 7-9 days to 5-15 days. It ships from overseas from whom knows where. They charged my order the day it was received. A tracking number was furnished two days later with a link. Click on the link and there is no information.

I complained to Newegg about how long it was taking after 12 days and no tracking information. Their only offer was to contact the seller. I never heard back. Fortunately I did finally receive my material. Today's Newegg.com is not the Newegg I did business with 12 years ago. Just try to find a phone number or an email to which someone will respond. Twelve years ago their prices were consistently lower than everyone else. Today they are consistently 10-15% higher than B&H Photo and other electronic sellers who still answer the phone and handle issues in person.

While the core business of Newegg still seems reliable I only purchase from them, after this experience, when there is a deep discount taken from the normal sale price not what they call the sell price. It is a shame when they do not want constructive feedback from people who buy online constantly. Thank you for allowing me to express my disappointment.

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The Forgotten Newegg Promise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHITTIER, CALIFORNIA -- I purchased an MSI GT70 0ND-491US $1900 laptop on the 6th of February with next day air.. Got it 2 days later. Drive was clicking but had no smart errors (still seen many drives have mechanical failure with no signs in SMART). Then by time I tried to pair my phone via bluetooth - it would not work either. So took necessary troubleshooting measures to find out that nothing would solve it. The final nail in the coffin was the intermittent touch-pad issue. I was then worried I made a bad choice in laptop and asked for resolve...

It's now the 21st and I have no refund or laptop... and RMA status still shows as received (they are dragging their feet) and let's not forget that the mail in rebate expires on the 28th.... I practically begged for anyone of the three - 1. Refund my money, 2. In store credit, 3. Just send me the laptop I next day aired 2 weeks ago and counting. They refused and just continue to drag their feet. Also I would like to include that I shipped the laptop back to them the very next business day! With next day air!

The best part is when you view your cart Newegg shows a promise as follows NEWEGG PROMISE Satisfaction We guarantee total shopping satisfaction. Virtually all of Newegg.com's offerings are protected by a 30-day refund policy.

The policy in the cart is completely opposite of what I am experiencing and apparently having been a customer 10 years holds no weight. I am not being unreasonable, I just want resolve. And after countless emails back and forth they are not budging from the same cut and paste responses. Not what the company it once was!

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Newegg.com Protecting The Criminal In Fraudulent Transactions
By -

CALIFORNIA -- I recently was charged with two purchases made by someone who stole my debit card number. After filing a police report and fraud report with my bank I attempted to find out where these items were going. The company refuses to release the information due to "privacy concerns" of the person making the order. Since that person is committing a crime, I fail to see how their privacy is more important than the victim of that crime. I had never heard of this company before, and will NEVER purchase anything from them.

In addition, I will also do everything in my power to spread the word of how this company is so concerned over their profits rather than stopping bogus transactions or prosecuting the persons responsible.

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Dumb shipping practice
By -

I ordered windows 7 pro from Newegg. I used econo shipping. My item was shipped (via UPS) from Tennessee and went to Atlanta. First off I never got an email saying the item was shipped and never got a shipping or tracking number. 2nd I really fail to see why it had to go to Atlanta when I live in Tennessee and the truck with the item on it drives through Nashville (UPS has a hub in Nashville) and Murfreesboro (which is where I live and where the package is being delivered to) to get to Atlanta. It makes no sense to me to ship it like that when all they are going to do is put it BACK on a truck to bring it BACK to Nashville to send it out for delivery.

Econo shipping or not, it is a waste of time/money/manpower and it is poor customer service to ship this item in this roundabout way causing the delivery of the item to be longer than what is really needed. Yes econo shipping is 4-7 business days but I would think if your company could get the product to the customer quicker and cheaper than expected by the customer then I would think they would do it. I know the route the trucks drive cause I work for FedEx and we run the same route.

To top it all off, it is being dropped off at the post office 2 miles from my house. What a horrible waste of MY time and the USPS time when UPS could just drop it off at my doorstep like they do with all my other packages!!! Instead of getting a praising review here Newegg is getting a very crappy one.

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Newegg: A bait and switch internet company
By -

WHITTIER, CALIFORNIA -- I ordered these speakers, only to find out the day I received the package it was on sale for $30 less than what I paid for them. They said they would give me a $20 gift card but I was unable to return them because the product is sold as "no return". I asked for the $30 difference, they said they would but it would not have a warranty and I could buy one on their website for $26.99.

When I opened the package, it was a different speaker model set with a lower frequency response. They are a bait and switch internet company with no regard for fairness. I feel cheated that they took advantage of us. I found the same speaker set I purchased for $129 for only $55. Bottom line, Newegg.com will rip you off. They are only interested in profits. Don't do business with Newegg.com. They are predatory...

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Newegg Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 15 ratings and
25 reviews & complaints.
Contact Information:
Newegg
16839 East Gale Avenue
City of Industry, CA 91745
800-390-1119 (ph)
www.newegg.com
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