Do Not Buy NewEgg Gift Cards!
CITY OF INDUSTRY, CALIFORNIA -- I purchased online gift card from New Egg on 11/6/2009; the recipient never received email from New Egg containing gift card.
I contacted New Egg customer service and they said they would resend ... read full review1 Replies - Latest reply on 12/07/2009
The Forgotten Newegg Promise
WHITTIER, CALIFORNIA -- I purchased an MSI GT70 0ND-491US $1900 laptop on the 6th of February with next day air.. Got it 2 days later. Drive was clicking but had no smart errors (still seen many drives have mechanical failure ... read full review3 Replies - Latest reply on 06/18/2013
Very Poor Customer Service
MINNEAPOLIS, MINNESOTA -- I have done business with newegg in the past and chose to do business again because of their reputation and great customer service. I purchased a Toshiba 42" LCD tv with an added 5 year warranty. I recieved ... read full review6 Replies - Latest reply on 09/26/2008
CITY OF INDUSTRY, CALIFORNIA -- On October 21, 2013 I ordered a several items from New Egg as I have done in the past. One of the parts, an AMD CPU proved to be DOA (Dead On Arrival) when I placed it in the motherboard. I called their customer service line and asked for an RMA so I could return the chip and get another one. I returned the chip back to New Egg. They claimed they could not test the chip as the pins were bent and that obviously, I the customer, must have damaged my own chip. They informed me they are sending me back the defective chip. What use do I have for a defective chip. So far, they have not responded to my complaint. After reading the comments on this board, I am pretty certain I will no longer be doing business with them and I will not recommend them to my clients.2 Replies - Latest reply on 11/14/2013Add reply
Poor sevice, Newegg Expansion
THIRD WORLD -- I have learned to be careful NOT to make a purchase on newegg.com when it is a "market place" seller. They offer free shipping sometimes but when you view the cart it automatically selects lowest freight ... read full review1 Replies - Latest reply on 10/15/2013
WHITTIER, CALIFORNIA -- On April 7, 2013, I purchased an Asus Tablet for my son. I liked my son's tablet so much that on April 10th I ordered one for myself. My son's tablet works great. My tablet started to show there was something ... read full review4 Replies - Latest reply on 06/19/2013
I ordered an LCD TV from NewEgg and submitted the order. Two hours later I wanted to add the extended warranty. Contacted customer service to add the service. I was told it could not be added so I told them to cancel the order and I would re-submit. Was told they couldn't do that because the item had shipped and they could provide the tracking number. I laughed and told them they may have a tracking number but it wasn't shipped. Was put on hold a few minutes and was told I would have to refuse shipment on the order. Now that was dumb. They are going to ship something they know will be refused. After a few more discussions, I was advised they would recall the shipment and once the item was back in stock, I would receive credit. WHAT A JOKE. The item at best was sitting on the dock waiting to be shipped. More than likely, it was not even pulled from the shelf yet. Anyway, I will wait to see when the credit is processes. Be warned, after you place an order, you will have NO CUSTOMER SERVICE.4 Replies - Latest reply on 07/17/2009Add reply
NewEgg.com has to be the best online company for electronic (mainly computer) items on the internet. I have ordered several items over the last 12 months everything has been as stated.
Shipping is always 3 day UPS.. They have deals and specials nearly everyday and even their normal prices are better than anyone else.
The only slight issue I do have is that they do not combine shipping.. Hopefully, they will resolve this one day.
Customer service is accessible and responsive, returns are handled ok and tech support are also available.
A first rate online company.