Well, I ordered an item from Newport News online and I am still waiting to receive it. I ordered it July 6th, and today on the 24th I call customer service who tells me that it will ship out on the 27th. Three weeks is way too long to wait for an item to ship, but they don't actually have the item they sold me.
And while I have received numerous E-mails attempting to sell me more products, the company apparently could not notify me that my item was out of stock and would take longer than usual. When I first contacted customer service they told me that my item was going to ship a week ago. I was also disappointed to find that both times I spoke with them their customer service was completely unsatisfactory.
I think their clothing is of a decent quality if you get it at a sales price or with a promotional discount. However, be cautious applying the latter. They reserve the right to cancel promotions at any time, even after you made an order without the courtesy of notifying a customer.
I received the confirmation of the order for the right price but noticed a higher charge to my credit card after it was processed. That was how I found out they did not honor the promotional code after they completed my order. The communication with the customer service did not resolve the issue. The only resolution was to contest the charge with the credit company. This is certainly something I have not bargained for!
I purchased a dress back in November of 2009. When it arrived, I tried it on & it didn't fit. I contacted NN to discover that they do not reimburse for returned shipping. I paid out of pocket & within 10 days it shipped back to them for refund. Luckily, I requested receipt!
Their return policy does state that it takes several billing cycles to receive credit. So, I waited. Contacted them in Feb & CS tells me that they received my return on an incorrect date & should be hearing from them in a couple days on refund. Within a day or two, I receive a merchandise credit e-mail because they stated that I did not return within their return time period. Which, was incorrect!
I immediately contacted them & explained that they were incorrect. I had receipts proving that my return was received by them well within the return period time frame. They responded back "as a one time courtesy" they will investigate & get back to me. Week goes by, no response. I contact them again & this time I tell them that if I do not get this matter resolved, I will contact the Better Business Bureau. Within hours I got a response from CS saying that a credit to my card would be there within 12 business days. This was April of 2010.
SAN ANTONIO, TEXAS -- I made an order amounting to about $55 from Newport News (including s&h) on Nov. 3, 2009, returned it early in Dec. 2009 because the quality was SO poor and the color was SO unlike shown in the catalog, and called a couple weeks later and was told that they received the return. I still had no credit returned by Jan. 16, so I called and they said the credit would appear on the next bill. The next bill came and still showed no credit on my account. Another bill came on March 13th in the amount of almost $90. I called the company and after a 35 minute wait, was told to call their bank.
After a shorter wait at the bank #, I was told to call their credit card company. I spoke to someone at the Newport News credit card co. and was told I should have paid the minimum due. I asked why would I pay anything on an item I returned months ago. This may be resolved by my paying them the s&h. I would advise you to NEVER order from them because a return is so difficult if you don't like the item. This is 4 months after my order and I won't know for at least another month to see if it has been resolved! I will NEVER order from them again!
Newport News, I'm never shopping there again. They advertise and take your money, but if you have to return, they now claim that signature style is in bankruptcy and cannot tell you when to be refunded. I purchase a swim suit and return it back in May. To this date, I was on the phone today with customer service and they won't be able to say what kind of refund if any it and it will not be until July. They should just stop selling if they are going to off this kind of service.
I just ordered a swimsuit today and called to cancel it immediately when I noticed that they had added additional fees above the original quoted shipping. It was over 30% of my order total. I talked to a representative after waiting on hold for 20 minutes. She said she couldn't cancel then and I would have to call back in 2 hours. I have called back repeatedly this afternoon and evening only to receive a message saying call volume is too high and to call back tomorrow. Are they kidding?!!!
I am left unable to cancel the order online or on the phone. It will be too late to stop its shipment if I ever get hold of them. The time I have spent would more than pay for the most expensive designer suit and I would have a much better product and experience. NEVER AGAIN. I didn't realize this was a Speigel company - they have a long history of customer abuse. I had nightmare dealings with them in the 90s. BEWARE!!!