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17 Reviews & Complaints

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Still waiting for my item to ship...
Posted by Toadlily on 07/24/2010
Well, I ordered an item from Newport News online and I am still waiting to receive it. I ordered it July 6th, and today on the 24th I call customer service who tells me that it will ship out on the 27th. Three weeks is way to long to wait for an item to ship, but they don't actually have the item they sold me.
And while I have received numerous E-mails attempting to sell me more products, the company apparently could not notify me that my item was out of stock and would take longer than usual. When I first contacted customer service they told me that my item was going to ship a week ago. I was also disappointed to find that both times I spoke with them their customer service was completely unsatisfactory.

     
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Posted by Alain on 2010-07-25:
From the looks of previous reviews this is a reoccurring problem with this company. It might be a good idea to shop with somebody else.
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They decided not to honor the promotional code I was using and charged my credit card without notifying me of increase
Posted by NJB on 07/13/2010
I think their clothing is of a decent quality if you get it at a sales price or with a promotional discount. However, be cautious applying the latter. They reserve the right to cancel promotions at any time, even after you made an order without the courtesy of notifying a customer. I received the confirmation of the order for the right price but noticed a higher charge to my credit card after it was processed. That was how I found out they did not honor the promotional code after they completed my order. The communication with the customer service did not resolve the issue. The only resolution was to contest the charge with the credit company. This is certainly something I have not bargained for!
     
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Do Not Shop There
Posted by Stefanie95 on 06/28/2010
Never again!!!

The worst quality, EVEN WORST customer service. Very incompetent, rude and unwilling to help. Refunds take years(literally!!).

Do yourself a favor, save your money and shop elsewhere!
     
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Posted by FlShopper on 2010-06-28:
I agree that the quality of their merchandise is subpar. I ordered something from them once; the item was not at all like the picture or the description in the catalog. But I will say that I had no problem returning it and receiving a credit on my card.
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Beware of this Retailer
Posted by Rosemarynj on 06/22/2010
I purchased a dress back in November of 2009. When it arrived, I tried it on & it didn't fit. I contacted NN to discover that they do not reimburse for returned shipping. I payed out of pocket & within 10 days it shipped back to them for refund. Luckily, I requested receipt!

Their return policy does state that it takes several billing cycles to receive credit. So, I waited. Contacted them in Feb & CS tells me that they received my return on an incorrect date & should be hearing from them in a couple days on refund. Within a day or two, I receive a merchandise credit e-mail because they stated that I did not return within their return time period. Which, was incorrect!

I immediately contacted them & explained that they were incorrect. I had receipts proving that my return was received by them well within the return period time frame. They responded back "as a one time courtesy" they will investigate & get back to me. Week goes by, no response. I contact them again & this time I tell them that if I do not get this matter resolved, I will contact the Better Business Bureau. Within hours I got a response from CS saying that a credit to my card would be there within 12 business days. This was April of 2010.

     
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Fraudulent Return Policies
Posted by Austin resident on 04/29/2010
I placed an order for a swimming suit back in November. I received the suit and it didn't fit so I placed it back in the bag and sent it back the very next day asking for a refund. I called and they said it would take up to six weeks to be refunded. In February I received a "merchandise certificate" because they claim it took more than 30 days for the swimsuit to be returned and they could not credit my card. Instead of calling and complaining, I go with it and order three items with the certificate. First two items, I received. The third item I call a couple of times and each time am told it's on back order. This morning I discover that $15.00 has been debited from my account for this order. I call Newport News and they said I should have received a check in the mail in March for the portion of the merchandise credit that was on backorder and that because they had my credit card number from the original order they could go ahead and debit my account for $15.00. I did not receive a check in March for the difference of the backordered item. I was not told I was receiving a check for that amount which I did not receive and certainly was not told that they would be debiting my bank account for the item when it finally came in. They told me this morning that they could debit my bank account for the backordered item now that it came in because the original swimsuit was ordered on the debit card. I asked why they could not then just credit my account instead of sending a check in March for the amt. of the backordered item or credit my acct. for the returned swimsuit which I returned promptly and they said they could not because it from a merchandise certificate. Although, I am only talking $15.00 here, they did not have authorization to take the $15.00 from my account.

I never received the check back in March for the backlogged item that was supposedly credited off their merchandise account amount which was a credit off my original order which was by my debit card. Their story is contradictory to their own policies, very shysty and smacks of fraud.
     
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Service Stinks!
Posted by Chessie1 on 03/13/2010
SAN ANTONIO, TEXAS -- I made an order amounting to about $55 from Newport News (including s&h) on Nov. 3, 2009, returned it early in Dec. 2009 because the quality was SO poor and the color was SO unlike shown in the catalog, and called a couple weeks later and was told that they received the return. I still had no credit returned by Jan. 16, so I called and they said the credit would appear on the next bill. The next bill came and still showed no credit on my account. Another bill came on March 13th in the amount of almost $90. I called the company and after a 35 minute wait, was told to call their bank. After a shorter wait at the bank #, I was told to call their credit card company. I spoke to someone at the Newport News credit card co. and was told I should have paid the minimum due. I asked why would I pay anything on an item I returned months ago. This may be resolved by my paying them the s&h. I would advise you to NEVER order from them because a return is so difficult if you don't like the item. This is 4 months after my order and I won't know for at least another month to see if it has been resolved! I will NEVER order from them again!
     
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No Customer Service - Refusal To Cancel An Order
Posted by KSINKS on 09/05/2008
I just ordered a swimsuit today and called to cancel it immediately when I noticed that they had added additional fees above the original quoted shipping. It was over 30% of my order total.

I talked to a representative after waiting on hold for 20 minutes. She said she couldn't cancel then and I would have to call back in 2 hours. I have called back repeatedly this afternoon and evening only to receive a message saying call volume is too high and to call back tomorrow. Are they kidding?!!!

I am left unable to cancel the order on-line or on the phone. It will be too late to stop its shipment if I ever get hold of them. The time I have spent would more than pay for the most expensive designer suit and I would have a much better product and experience.

NEVER AGAIN. I didn't realize this was a Speigel company - they have a long history of customer abuse. I had nightmare dealings with them in the 90s. BEWARE!!!!!!
     
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Posted by madconsumer on 2008-09-05:
try contacting your credit card company. they sometimes can stop payments.
Posted by Anonymous on 2008-09-06:
Speigel is still around? Thought they went out with the old Sears Roebuck catalogs of the last century. Madconsumer has the best answer.
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