[X]
Feedburner count

NexgenLabsUSA


14 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Phenterthin Diet Pill
Posted by Vickijo on 05/21/2007
I received a email from this company about a new diet pill call phenterthin, I received this offer for 4.95. I order, received pill, which didn't work. About 20 days later I received a 149.95, bill on my bank account form this company. I was shock, I didn't order any more pills from this company or any other. My first order of pill was from a company call usaveonpill.com. They not only change company name to nexfenlabs usa, but charged me a 149.95 fee. I email the first company many times. They finally told me they were the wrong company, and to email the other company next. All morning long I have got one round around after other, I still have not got to talk to anyone personal.

Do not order from either company, it is a big mess, they didn't make it clear that I would be charge 149.95 fee and more pill would be mail to me, if I didn't cancel. Or if I canceled It would be cost me a 49.95 fee, what a shock to me and my bank account.
     
Read 17 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-05-21:
Directly from the terms and conditions on their site:

"If you are enjoying Phenterthin, do nothing, and we will place you on the AP Program 20 days after your trial order. We'll bill the same credit card information you have used for this transaction for the amount of $149.95. This will include two 60ct bottles of Phenterthin (Value 169.95) (+ Free E-Gifts)That is a savings of $50.00! You are obligated to AP Program by hitting the submit button."
Posted by Anonymous on 2007-05-21:
What's even more disgusting is that they charge you $49.95 to cancel the program.
Posted by Noneill on 2007-05-21:
Hopefully the bank can get your money back. Next time don't even open your junk email.
Posted by Gando on 2007-05-21:
Wow! A pill that makes you lose weight!! And it "didn't work?" I am "shock!"
You mean all that hard work in the gym is nothing? Eat whatever I want and chase it down with my "magic weight loss pill?"
Don't the directions say to take the pill with a jumbo peanut butter chocolate chip ice cream shake? Or better yet, smash the pill between two pieces of bacon?

Diet pills are the ultimate rip off...please think again before providing you bank account info. Better luck in the future
Posted by Anonymous on 2007-05-21:
Gando, your opinion is caustic and rude. The poster was complaining mostly about having funds withdrawn without her knowledge. Your comment serves no purpose here.
Posted by Anonymous on 2007-05-21:
Gando - You are right those diet pills do not work, and are usually scams, but you could have been a bit polite here. Also like emt cays the complaint is more about money taken from her card without her knowledge, not about the pills not working.
Posted by Gando on 2007-05-23:
Using common sense would have eliminated this problem altogether. I appreciate your input, mr mafia and emt c, but I stand by my opinion. If I got this email in my inbox, it would be deleted immediately.

It is also really beneficial to read the fine print on anything before blindly buying something.

Oh, and if you see in the posters complaint, she does indicate the pill didn't work in the first sentence.
Posted by zachary2006 on 2007-07-11:
if you read the terms and conditions, they tell you to do nothing and they'll charge you $149.95 and send you more pills. if you cancel (within 15 days) here are the charges: $49.00 for the "free" pills, and $49.95 for cancelling. try reading their terms before you agree to anything. and, i don't think you were rude Gando. people don't use common sense, and this kind of thing makes them realize how dumb they're being.
Posted by Lynn26 on 2007-09-28:
I also ended up makingthe mistake of giving this offer a shot (it was to get a giftcard from another site). I tried to cancel as soon as I found the stipulations of the trial offer and then found this and other sites noting the consequences that have occured, so I contacted my bank and they notified me that they can cancel my checkcard and issue me a new one to avoid any further charges by this company...they did offer to do a block from them doing any charges, but they have to know the exact ammount that would be charged and the exact company name used , so getting a new checkcard # is the easiest and most effective option since this company can use a variety of names...
Posted by BCsurvivor on 2007-10-20:
This comment is in reference to the Phenterthin diet pill. Yes, okay I was a bit stupid to even bother with it, but I did and I also read the fine print first! It said you could cancel within 15 days and only be charged $49.95 instead of the $149.95. Well, when I went to cancel and I called, I got a message telling me to request a "Support Ticket" on the website, which I did 2 or 3 times with no response. I returned the trial pills unopened and I also returned the second shipment unopened. I disputed the charges with my credit card company and they came back recently saying I have to pay it because of the fine print. Well I am not one to take something like that lying down and I think the Phenterthin people are operating under deceptive business practices...just my personal opinion based on personal experience. Just to get the word out there of how serious I am: I have filed a complaint with the Oklahoma Better Business Bureau and I also filed a complaint with the Oklahoma Attorney General's Office under Consumer Protection. I urge anyone that has suffered through this injustice to do the same...there IS power in numbers and fraudulant companies should be stopped.

They tell you how to cancel within a 15 day window; however, they make it impossible to do so. The Better Business Bureau and the Okalahoma Attorney General Office is on the internet and you can fill the forms out on line and just submit. I did! Thanks for your attention.
Posted by Hotred on 2007-11-06:
I aalso have been scammed by this stupid company-yes it was my fault for not reading the fine print-but somehow,I really believe that it would not have mattered-this company will get you know matter what you do-and they are really rude and uncaring when they finally do respond-I am willing to do whatever possible to get this company for their hardly legal pracices!!!!ITS VERY UNFAIR!!!!
Posted by Hotred on 2007-11-07:
I SO KNOW HOW YOU FEEL!!!They did the EXACT SAME thing to me!!!And now-they are still trying to get MORE money out of me-WHAT A TOTAL SCAM this company is running!!!I know 149.00 is alot of money-I have lost sleep and have been VERY stressed out because of what I have gone through with this stupid company!All I can tell you is-I learned this lesson the hard way-I WILL NEVER MAKE THAT MISTAKE AGAIN-nothing is EVER for free!!!Good luck to you!
Posted by cmap on 2007-11-07:
Let's get these scumbags.
http://www.thepetitionsite.com/petition/151500815
Posted by Hotred on 2007-11-12:
I SO AGREE CMAP!!!!
Posted by Anonymous on 2007-11-12:
vickijo, they will sell you anything on the internet, that's why I do buy anything on the internet.

Thanks for the information.
Posted by Hotred on 2007-11-29:
I dont care what anyone says-yes-it may be stupid to order from online diet companies-BUT-I have had alot of good experiences from online orders-THIS IS THE 1ST COMPANY THAT I EVER FOUND THAT IS A TOTAL-TOTAL SCAM-and it is-they go by so many different names-they totally dont care -who they rip-off-I now have hired a lawyer-because they actually laughed at me after I submitted a "ticket",and found out they were totally out to just rip people off!!!
Posted by Miss Misery on 2008-02-23:
Gando's response was rude when they added: "You mean all that hard work in the gym is nothing? Eat whatever I want and chase it down with my "magic weight loss pill?"
Don't the directions say to take the pill with a jumbo peanut butter chocolate chip ice cream shake? Or better yet, smash the pill between two pieces of bacon?"
Gando's implying that the poster has poor eating habits and/or doesn't work out. That was rude. Saying we should use common sense wasn't.
All we know is that the pill (for whatever reasons) didn't work and her bank account was accessed inappropriately.
I realize this complaint is old, but the information provided was valuable as a "head's up" to us all and I don't feel condescending statements to the poster should be encouraged.
My 3 cents worth.
Close commentsAdd reply


Health warning
Posted by Fatman1963 on 05/28/2007
FT LAUDERDALE, FLORIDA -- This product enlarged my prostate gland and made me bleed out the rear. I contacted this company to inform them of the hazard and ask for a refund of $149.95 which was charged to my credit card before the said date. I did not read the terms of the agreement, and so, I lost $ 149.95 and stuck with a product that i can't use, because i never received a reply from this company. The free bottle of phenterthin is not free, don't be fooled, this company rips you off.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-05-28:
fart, you should know that stuff does that! OUCH!! Phenterthin
www.dietpilladvisor.com
Be an educated consumer. Read our reviews before deciding.

Posted by CrazyRedHead on 2007-05-28:
Although this creates some unpleasant images, have you contacted the makers of this drug to let them know of the side effects. I would also get all the medical documentations from your doctors on this. Maybe you should contact the FDA about this to, I don't know if this will do any good but it is worth a try.
Posted by Starlord on 2007-05-28:
Lid and red both ahve the right idea. Sadly, I have to say, you have to learn to read agreements and contracts and stuff like that. I am not a lawyer, so I can't give legal advice, but get all your documentation (statements from doctors, etc.) and send them to your state's attorney general. They are your best bet for getting scamsters and quacks stopped.
Posted by TexasTaxGoy on 2007-06-04:
I have filed a complaint with the Texas Attorney General's office concerning the advertising of "free" samples. Unfortunately, if you do not buy their product, you are charged a fee of $49.95 for a cancellation charge. If you don't agree to the $49.95 cancellation charge then they ship you product every 30 days for a charge of $169.95. I will let the Attorney General's Office make a determination. There is nothing "FREE" about their offer.
Posted by Misty44 on 2007-12-26:
I tried the free sample also and tried to cancel and got scammed for $149.00. I will never try another free thing again without asking what's the catch. This needs to be reported to the news media so that it can be board cast nationally.
Close commentsAdd reply

Rippoff / Unethical business practices
Posted by Desertdog on 05/16/2007
BASTROP, TEXAS -- This company has very unethical business practices, they offer a "free" trial offer just pay shipping and handling of 4.95, sounds great but if you don't scroll down to the bottom of the page and click the terms and conditions link, which is usually broken, you will be charged a 149.95 in 20 days if you don't cancel your membership, which the only place you find this is in the "terms in conditions". they make it very hard to find any info such as address or direct line contact info. But if you go to Oklahoma BBB and search under physical enhancement labs you will find all the info you need including how many people they have ripped off
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by tnchuck100 on 2007-05-16:
This is a copy of a response I made on a previous complaint:
Go to:
http://www.nexgenlabsusa.com/offers1/index.html#
Read the Terms & Conditions. At the minimum it will cost you $54.90 to hit that SUBMIT button.

That works out to $1.25 per pill regular price and $3.66 per pill for your "free" pills.
Posted by Anonymous on 2007-05-16:
If there was no terms and condition then it would be a scam.
So without reading the terms even if the link might have been broken, it worked fine for me, you ordered anyway.

I am beginning to lose count of these complaints.
Posted by runaway on 2007-05-16:
I don't get it...if ANY diet pill actually worked, with the obesity problems in this country, you'd hear about the "wonder drug" on EVERY news station and newspaper around. Don't order these things, people! They don't work, only want your money, and will use these "sneaky" terms to get it!
Posted by Starlord on 2007-05-17:
It is just like that 'male enhancement' product with the smiling idiot that offers a free sample for just postage. In the first place, there is nothing whatsoever that explains what this 'male enhancement' is, and while the FDA says certain claims are illegal because there is nothing that can do what the claim is, I see ads touting products that do exactly what the FDA says can't be done. If you fall for the 'free sample' offer, you find that the free sample is contingent on ordering a 3-month supply of Smiling Bob's favorite pills for $170, and the way they have it set up, you can't cancel. Caveat Emptor!
Posted by TexasTaxGoy on 2007-06-04:
File a complaint with the Texas Attorney General's office at

http://www.oag.state.tx.us/consumer/consumer.shtml

The more who complain the better chance we have of stopping this companies deceptive activities.
Posted by Milch on 2007-06-05:
I received two bottles of phentrazine which I returned unopened and I want my account credited for $149.95 but no matter what I try all I get is the run around, what a rip-off. I have written to the Oklahoma BBB to let them know what type of company they are.
Posted by cbunnys4me on 2007-06-19:
i was told to file a submit ticket on their website and when i did i told them i wanted to cancel and then weeks later i was overdrawn in my account thanks to them well when i went back on the website and tried to get on my password which i have used for 5 years did not work well i reregistered and it did the same thing when i went back to login and finally was able to talk to someone who called me after begging this lady when i called the ordering phone number she was able to get someone to call me and he told me i was not suppose to type in MY password i was just supposed to type in the word password and i bet evryone that has got ripped off by this company did not know this and i asked him well i guess i just got screwed and he told me yeah i guess you did. but this is not over until i get my money back and i hope this helps alot of people who has gotten ripped off ny this company.
Close commentsAdd reply

Maybe Under Different Name: Nexgenlabsusa.Com
Posted by SOUTHERNBELLE02 on 04/23/2007
I received an e-mail I thought was interesting today. Pure Energy Products maybe under different name now, NexgenlabsUSA.com and they offer free pills too. So beware consumers. I could be wrong but it says free bottle of phenterthin. They have changed the name of the pill and the company. I just thought I would let you all know this.

Thanks,
Southernbelle in MO
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by Sparticus on 2007-04-23:
So what happened with you and the original company? Is this another one of those false promise pills that offer a "free trial" only to charge you 3 days later... ?
Posted by Anonymous on 2007-04-23:
Sparticus, Pure Energy Products was/is out of Oklahoma. They get your CC number and bang away at it for months at $149.95 per month. Buyer was supposed to get a bottle for $4.95 S&H with 14 days to return or cancel. Lot's of complaints around on them.
Posted by Sparticus on 2007-04-23:
Thanks superbowl... I hadn't heard of them...
Posted by tnchuck100 on 2007-04-23:
Go to:
http://www.nexgenlabsusa.com/offers1/index.html#
Read the Terms & Conditions. At the minimum it will cost you $54.90 to hit that SUBMIT button.

That works out to $1.25 per pill regular price and $3.66 per pill for your "free" pills.
Posted by jayberry on 2007-04-25:
I would like to confirm that Nexgenlabsusa.com is ran by pure energy products. I have been fighting them on ripping me off and am trying to find anything I can about them. I found the website a couple of weeks ago. It looked so familiar "Phenterthin 37.5 Free Trial" so I looked it up on a "whois" website and sure enough it is registered by Bryan Forrester of Pure Energy Products. If you compare this ad with the Phentrazine 37.5 Free Trial ad the description is word for word identical! Its like they're trying to start all over. So do beware these guys are pathetic.
Posted by SOUTHERNBELLE02 on 2007-04-26:
HEY THANKS jayberry FOR CONFIRMING MY SUSPICIONS ON THIS I WASN'T FOR SURE BUT I SURE DID SOUND LIKE THEM. I APPRECIATE IT. AND YES THESE GUYS ARE PATHETIC ALRIGHT. I NEED TO LET THE OK ATTORNEY GENERAL KNOW THIS TOO. HAVE A GREAT DAY.
Posted by desertdog on 2007-05-16:
all the info you need on this company is listed on the oklahoma bbb web site. do a search for physical enhancement labs. address 1025 s. w. 59th st. oklahoma city, ok. 73109 phone 888-527-0870 additional dba names pure energy products, p e labs, c&f fulfillment center, thin tabs.
manager listed as mr. chris wilson and operations manager jason white.

good luck to everyone going after these scumbags, follow through with complaints to bbb, fbi internet crimes and states ag office it is worth it.
Close commentsAdd reply


Pure Energy charged my card 149.95 for product not ordered.Refuses to take it back without a 50. cancellation fee.
Posted by Littlechi on 12/26/2006
OKLAHOMA CITY, OKLAHOMA -- 8/1/07, they have not changed the bad credit from that scam credit place in Moontownship. They lied on the same thing said I did not return the product. When they returned my money as a good gesture they said not to return it. They also say they won't accept returns anyway. I am waiting for the Attorney General also. I sent it to Illinois and they sent it to Ok but have heard nothing for a while. They settled with me with the BBB then forgot I had them on the news and reported them everywhere. So they still have the nerve to lie on everything. I have told the workers I talk to they are possibly looking at prison time with their bosses. Everyone needs to go the Attorney General way, it is the only way we may stop them. but yes, seems they keep thinking up new ways to change the companies name. What jerks.



Pure Energy Products, pure rip off. I ordered a sample 4.95 for a weight loss product. I took the pills about 4 days even halving them the last 2 days with the effect that they could kill me. 20 days later I get a package in the mail,had to sign for it,with more product. Checked my charge card to find 149.95 had been charged on it. There was no type of paperwork in the package to even say were it was charged or why. I called the # on the bottle, the only place you could find it. 1-888-527-0870 and talked to a man named Byron. He was rude and arrogant. Said there were no refunds and if I cancelled it would cost me a 50. dollar cancellation fee. I tried opening their terms with no links opening. The ad came up on a pop up ad in my email. This company is a rip off. I have currently called the News 8 on your side, the FBI for internet fraud, States Attorney's General's office of Illinois, the BBB of Oklahoma City, Oklahoma.So far I did get the charges reversed on my card, but from what I am reading on other sites they get a collections agency after you immediately. Never heard of a legit collections agency getting after you within a month. So I think that is bogus too. the website is usaveonpills.com, they also sell thin tabs under same name. I hope with everyone going after them they will get off the internet and spot preying on innocent people.

I complained to even the News Channel 8 on your side. They did the story on TV. By contacting all the agencies I did they refunded my money. I contacted the BBB of Oklahoma, put in a complaint, I reversed the charges but then they refunded my money after I sent in report to TV , FBI< BBB. States Attorney of Illinois. The collection agency also tried to get me but I sent them a certified letter demanding proof of signed contract. They legally have 45 days to get the information to you otherwise you can fight them with the law backing up on them. They have to send you the proof in the time alloted by the law.
They have backed off of me, the collection agency was calling but I threatened them with the fact that they will not give me a physical address where they are in PA. They refuse, so I told them I am also having them investigated. When they go to get me again I will ask them why the company Pure Energy refunded my money in full. They no longer have a case on me. Write letters, put in complaints everywhere, even the TV station. They will fold. They have changed their terms and conditions so many times now that they got scared after me and even started putting the amount you will be charged. Plus they are saying they will sue you for 10k NOW. Fight them with everything you have and don't stop, they will fold.

5/15/07
I have been contacted by the Att General of Il who has now referred the complaint to Ok Att General. Pure Energy did refund my money but has still kept me on the credit file as non payment eventhough they refunded my money through mediation with the BBB of Ok. When I read the letter they sent to the Att Gen office it was that they did not even acknowledge refunding my money but now says I owe it again. Every word on the letter they sent to the Att was a lie. They twisted every thing around to make them look like they are angels. I have put in the complaint now that they have persisted on ruining my credit eventhough we reached an agreement though the BBB. At least I have proof that the BBB mediated and I think I even sent all of the to the Att Generals office. They even repeated that their links worked. Yeah right, when you hit the link on the email page it never came up. They have rewritten their site so much that you don't even understand anymore. At least now they do mention a price where as before they did not. They are acting like they never even refunded my money. I am trying to mediate again also through the BBB of Ok but they are really very confused and they don't remember the agreement for some reason. I will wait to hear from the Ok Att Generals Office.
     
Read 7 RepliesAdd reply

User Replies:Close comments

Posted by tnchuck100 on 2006-12-26:
NEVER deal with a website that has no physical address listed. At least I could not find one. Fortunately you used a credit card. However, you may have to fight with the card company to keep the charge reversed. Don't give up.
Posted by Aloe on 2006-12-26:
I agree, don't give up!
Posted by Anonymous on 2006-12-26:
Just call your credit card company and tell them it was sent unsolicited. In order for the charge not to be reversed, Pure Energy will have to produce documentation showing that you ordered the product. You'll get your money back.
Posted by bambozal on 2007-01-29:
I am going through the same exact situation with this company pure energy. I did use my credit card and i'm disputing it. I thought i was getting just the free trial they advertised in big bold letters for 4.95. Then I get this package I signed for and they charged my card 149.95. When i realized what it was I sent it back and called them. They said they would not take back. Now they have sent me a bill from colllections for 296.33. I'M totally lost as to what to do next. I've called the credit card company and i've sent a letter to this so call collection agency.
Posted by SOUTHERNBELLE02 on 2007-05-15:
HEY LITTLECHI, THIS SOUTHERNBELLE FROM MO THAT WROTE A REPORT ON HERE FOR PURE ENERGY TOO, PERHAPS U READ IT, ANYWAYS I HAVE FILED A REPORT WITH THE MO & OK ATTORNEY GENERAL AND ITS PENDING, AND DID U KNOW THEY TELL SO MANY LIES THAT THEY GET THEM ALL SCREWED UP AND THE LETTER THEY SENT THE MO ATT GEN SAID THAT I DIDN'T SEND THE PILLS BACK & THE ONE THEY SENT THE OK A G SAID I DID. IMAGINE THAT! SO I MADE A COPY OF BOTH OF THEM AND MAILED THEM TO EACH ONE JUST TO SHOW THEM THE LIES THEY TELL. ANYWAYS I JUST THOUGHT I WOULD POST A COMMENT TO U. HAVE A GREAT DAY. SCAMMED IN MO
Posted by SOUTHERNBELLE02 on 2007-05-15:
I ALSO FORGOT TO MENTION THAT PURE ENERGY HAS A NEW NAME, NEW PRODUCT AND NEW ADDRESS SO CONSUMERS BEWARE: ITS NEXGENLABSUSA.COM AND THEIR NEW PRODUCT THEIR TRYING TO RIP U OFF ON IS PHENERTHIN THIS TIME. JUST THOUGHT I WOULD LET EVERYONE KNOW. AND IF U LOOK AT THE TERMS THEY HAVE WROTE THEM COMPLETELY DIFFERENT UNTIL U GET THE TRIAL AGAIN. AND THEY RIP U OFF AND THEN THEY WILL DO THE SAME THING THEY DID BEFORE, CHARGE UR CC AND THEN CHANGE THE TERMS. WHAT A JOKE THESE PEOPLE R. SO BEWARE & HAVE A GREAT DAY. SOUTHERNBELLE IN MO
Posted by SOUTHERNBELLE02 on 2007-10-18:
I HAVE ALSO BEEN SCAMMED BY THIS COMPANY AND I NEED THE ADDRESS OR PHONE # OF THE BETTER BUSINESS BUREAU BECAUSE I AM GETTING NOWHERE WITH THE ATTORNEY GEN ON THIS MATTER, IT HAS BEEN GOING ON FOR ALMOST A YEAR NOW. PE LABS WRITES A LETTER TO THE AG AND THEN THEY FORWARD IT TO ME. AND AS USUAL THEY HAVE DENIED ANY WRONG DOINGS AND SENT THEM A COPY OF THEIR TERMS AND AGREEMENT, WHICH I HAVE NEVER SEEN IN MY LIFE, TO SUIT THEM JUST SO THEY DONT HAVE TO GIVE BACK THE WORKING PEOPLES MONEY THAT THEY HAVE SCAMMED SO MANY PEOPLE OUT OF. COULD SOMEONE TELL ME THE ADDRESS OR PHONE # OF THE AG. I WOULD APPRECIATE IT VERY MUCH. THANKS. RIPPED OFF IN MO--SOUTHERNBELLE
Close commentsAdd reply

Nexgen Labs - Beware
Posted by Kay402 on 08/10/2007
OKLAHOMA -- Pure Energy,PE Labs,Nexgen Labs (www.nexgenlabsusa.com) or www.usaveonpills.com all answer the same phone line on the contact phone number for Phenterthin.
The website for usaveonpills.com (that is the only one that works) says to contact nexgenlabsusa.com. That website does not work. The website on the bottle is www.phenterthin.com, that website does not work.

The phone number for all is 866-611-6897. They give out all three or four or more websites. However don't expect any help as the only response they give is to contact a website that does not work. No live operators are at the phone number all they do is give out websites and they will not call you back.
There address is 1025 SW 59th ST, OKC, OK 73109-4909 Other phone numbers are 405-631-2211 and 1-800-664-4494 and a fax number of 405-631-6380.

I have been trying for way over a week to locate a division of this company that will respond to me in person.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-08-10:
Both works for me.


If you have problem accessing the website, you may want to
contact the registered owners of each domain.

You can simply do a WHOIS lookup on the domain.

The email address is listed there.
Posted by Anonymous on 2007-08-10:
If you check the Internet you will find hundreds of complaints about these guys. Charging for orders that don't ship, auto ship's that were never authorized, charging full price (about $150) on sample orders that were supposed to be S&H only. These guys are a bunch of real low life crooks that have hundreds of complaints on file with the BBB and the Oklahoma State Attorney General. They open and shut down web sites all the time and never answer a phone so you can only file charge backs with your bank as they NEVER give refunds on the money they steal from people.
Close commentsAdd reply

Nexglen Labs, LLC - BAD CODE OF PRACTICE
Posted by Dibeck on 01/23/2010
OKLAHOMA CITY, OKLAHOMA -- Hi, Please DO NOT respond to any "diet supplements" from Nexgen Labs, LLC (or phenterthin.com). This company is a COMPLETE RIPOFF. It's too good to be true, I learned that after a $160.00 lesson, ouch.
They send solicited emails, offering FREE trails, just submit CC# for shipping of only $4.95, than 2 weeks later, sends a months supply for $149.95, & charges your CC#, WITHOUT YOUR KNOWLEDGE until it's too late. NO information on their web site CANCELING their product until after you submit your CC#, THAN, web site gives you run-a-around which is not only confusing, but deceitfully cons consumers. This company borderline illegal, should be investigated, shut down & money's return to consumers for buying their "bogus" product.

Also see following web sites for more information:

http://www.complaintsboard.com/complaints/phenterthin-c50702.html#comments
More Phenterthin complaints

Phenterthin - Unauthorized Charge
Phenterthin - Did not order and no invoice!
Phenterthin - Couldn't cancel"free trial" charged anyway
Phenterthin - Code of practice
Phenterthin - Scam and fraud!
Phenterthin - Didn't order it!
Phenterthin - Fradulent charge!
Phenterthin - Unauthorized charge!
Phenterthin - Did not authorize a debit of $149.94
Phenterthin - unauthorized charged149.95 dollars

Thank you for your time & God Bless.
     
Add reply

Deceptive Trade Practices
Posted by Cmap on 11/07/2007
OKLAHOMA CITY, OKLAHOMA -- It is a deceptive business practice to offer something as free when it costs no less than $50.00 - $149.00 to cancel or to continue. In Texas, refer to the Business & Commerce Code Chapter 17 Deceptive Trade Practices. File a report with your local BBB and the State Attorney General. We should probably sign a petition for a class action lawsuit or to bring criminal charges against specific individuals, not the company (which will close and "change" names).

All the info you need on this company is listed on the Oklahoma BBB web site. Do a search for physical enhancement labs. address 1025 s. w. 59th st. Oklahoma City, OK 73109 phone 888-527-0870 additional DBA names pure energy products, p e labs, c&f fulfillment center, thin tabs.

Sign a petition regarding this company.
http://www.thepetitionsite.com/takeaction/151500815.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by moneybags on 2007-11-07:
Huh? And the complaint is...............?
Posted by Anonymous on 2007-11-07:
I visited the NexGenLabsUSA web page. None of the images will display. I also noticed at the bottom of the page it says that "The statements have been evaluated by the Food & Drug Administration". I doubt it. There is a clearly displayed link for the terms of ordering. If you want to cancel you need to create a user account first. Why don't people read the terms before placing an order?
Posted by cmap on 2007-11-07:
Deceptive Trade Practices are against state law in Texas and several other states. The company claims something is free, but it is not. This is false advertising and a criminal suit will be brought against the company by the Texas Attorney General. If you have been scammed by this company, contact the Texas Attorney General and the Oklahoma Better Business Bureau as well as your regional office. This is a federal offense and the people behind this company may end up going to jail for their misuse of the term free, lack of product, illegally distributing "pharmaceutical grade" materials that have not been FDA approved (pharmaceutical grade materials have to be FDA approved unless they are distributed as supplements which are not), theft, and possibly not accurately describing the ingredients before sale.
Close commentsAdd reply


It is one big SCAM!!
Posted by Hotred on 11/06/2007
I ordered a 15 day free trial from this company. Not even 2 weeks later, they charged without my knowledge or consent $159.00 to my credit card saying I had agreed by not contacting them and cancelling within 10 days. WHAT A SCAM! I didn't read the small print. They didn't care. I am getting divorced over this heartless company!!!! AND-to make matters worse-the product really SUCKS. It makes me jittery and feel like I am gonna have a hearty attack.

So, now I am stuck with 2 months worth of these crappy diet pills!!! Free trials are NEVER worth it!!!! And this company treated me so RUDE. They just don't care at all!!!

     
Read 24 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2007-11-06:
How do you know when to avoid a free trial.. Simple, if they require a credit card number then you'd be best to scram. Report them to your State's AG, couldn't hurt.

Hotred thanks for taking the time to share your experience. These 'Free Trial' traps are everywhere so hopefully your post will save somebody else the headache and financial loss you incurred. Take care!
Posted by DigitalCommando on 2007-11-06:
Stews right, if they can't just send you the items for free first, let you try them, and then if you like the product, you can give the CC info, there is probably something wrong going on there. The best thing you can do is go to a walgreens or rite-aid store and purchase a refillable debit card. Only put the initial amount to get the ball rolling, after that, they can't charge you another cent without you approving it by putting more money on the card. Once you are satisfied that the company is honorable, you should transfer the payments/future payments to your regular credit card. This procedure has saved me several times!
Posted by Anonymous on 2007-11-06:
Hotred, cancel the credit card or checking account they have on file as they will just keep taking money as long as they can. Buried deep in the terms and agreement was a clause saying you agreed to everything including monthly auto shipments. (VH)
Posted by Principissa on 2007-11-06:
I agree with everyone here. Especially Stew. Any time something is supposedly "free" and you need to give a credit card or bank account number, run, run away as fast as you can.

If I were you I would cancel the credit card and bank account(if one was being used to deduct the money from) post haste. Also if you keep receiving things from them in the mail refuse delivery or if you are not home drop it off at the post office marked return to sender.
Posted by Anonymous on 2007-11-06:
Stew, right on man and I will have to agree with everyone else and wish you the best of luck Hotred. (HV)
Posted by Sparticus on 2007-11-06:
Rule of thumb. Free is never free! Always read the small print. This is a very common consumer scam. They bet of the fact that you won't read the small print and that you forget to cancel. Even if their product is crap, they make money.
Posted by Anonymous on 2007-11-06:
How did you not reading the fine print cause a divorce?
Posted by killerklown on 2007-11-06:
"I didn't read the small print."

I stopped reading there.
Posted by Anonymous on 2007-11-06:
You are getting divorced over THIS? I think not.
Hearty Attack, yep, that's a new one on me.
Posted by Anonymous on 2007-11-06:
Lets see, a diet pills and a divorce.
Sounds like it was a marriage made in Heaven to me.
Posted by Anonymous on 2007-11-06:
Speed kills,Hotred!
Posted by jktshff1 on 2007-11-06:
If you gave this company your bank info, you need to INFORM YOUR BANK NOW to block these people!
Posted by Hotred on 2007-11-06:
Thanks for all the support-it was my fault for not reading the fine print-and thank-you to all the people that treated me decent-and didnt mess with me because I dont know how to type-thanks again
Posted by Hotred on 2007-11-06:
Ok-I am now adding an update-as of this evening-I recieved an e-mail from a Mr.Brown from Nexgenlabsusa-he said he was willing to help me-wanted all my information-and again-my credit card#-now-I know that they have it-they charged 149.95 without my consent-so-am I being scammed again???Please-no negative comments-I know I cant type-I am just trying to save others from being scammed like I was-Thanks
Posted by jktshff1 on 2007-11-06:
YES I AM YELLING....DO NOT GIVE THEM ANY INFORMATION....CALL YOUR BANK OR CREDIT CARD COMPANY NOW...BLOCK THEM, CLOSE THE ACCOUNT...DISPUTE IT...WHATEVER..JUST DO IT NOW!
Posted by Anonymous on 2007-11-06:
I'm with Jktshff1, here. Don't give any more information.

Posted by CrazyRedHead on 2007-11-07:
Although I don't consider not reading the fine print a scam on there part, it is just not reading the fine print. I wish people would read the complaints on these things here before they fall for this, it would save them a lot of stress and money in the long run. I'm sorry that you fell for them and they make you feel bad, but I don't trust any pill that comes through the mail from a free trial. Cancel your card and block them from your phone. I wouldn't trust him as far as I can throw him.
Posted by Hotred on 2007-11-07:
Thank-you very much for all the help-I did cancel the card this morning-what a pain in the --- this whole thing has been-and this Mr-Brown from Nexgenlabs sent me ANOTHER e-mail this morning-asking AGAIN for my card number!!!Come-on-I fell for it once-that was bad enough!!!And he does NOT even say he is gonna credit my account-all he states is that he will TRY to do whatever he can-GIVE ME A BREAK- PLEASE!!!Thanks again for all the help and advice!
Posted by Anonymous on 2007-11-07:
Hotred, did you file a chargeback claim/dispute on the card you just canceled?
Posted by DebtorBasher on 2007-11-07:
Buying Diet pills from the internet is very dangerous...there are no "quick" remedies...if you are concerned about weightloss, please go to a doctor and have them put you on a program or perscription designed for YOUR needs...and be patient, you will have the best results in the long run...Best of luck to you.
Posted by Hotred on 2007-11-07:
Thanks again for the comments and YES-I did file with 2 different agencies against this company-the charges on my cancelled card-and then my bank has a fraud division-where if they find cause-they actually go after the company-even involving the authorities-if they find any fraud going on-and if this company isnt full of ----,I GIVE UP-They didnt even send me the product I didnt order-I mean the 149.95 dollars worth of crap they were supposed to be sending-and-thats where -at least my bank said-is fraud.If anyone has any more advice on what else I could do-I WOULD GREATLY APPRECIATE IT!Thanks so much!
Posted by CrazyRedHead on 2007-11-08:
Instead of the pills, take up running/walking/jogging for your wieght loss needs. I started running about a year ago and have lost 25 pounds and dropped my cholesterol a little over 100 points, and brought down my blood pressure.
Posted by CrazyRedHead on 2007-11-08:
Instead of the pills, take up running/walking/jogging for your weight loss needs. I started running about a year ago and have lost 25 pounds and dropped my cholesterol a little over 100 points, and brought down my blood pressure.
Posted by Hotred on 2007-11-08:
I have discovered that buying diet pills -no matter where-internet-mail whatever-you never really know what your getting!And this company has been so rude,I just dont trust them or anything they have to offer-I only took 1 of their pills-and now I am scared-who knows what is in them-So-I have taken up an new thing for me-EXERCISE! Thanks again all!
Close commentsAdd reply

Diet Pill
Posted by Doad on 07/22/2007
I was on-line and a offer came up to try a free diet pill-Phenterthin for just shipping $1.97. I tried the pill it didn't work. Not realizing they were going to continue shipping additional bottles for $149.98 again with NO paperwork for me to cancel it. I finally found the website there's no customer service agents.

Everything is done by e-mail. I think its a scam to get your money. Why is it you can get a prescription for diet pills for a lot less that's FDA approved yet they charge you $149.98 for 2 bottle.

Be very careful if you try there 'free sample'.
     
Read 4 RepliesAdd reply

User Replies:Close comments

Posted by firengine103 on 2007-07-22:
Always research what your taking. What you got was the equivalent to 300 grams of caffeine.
Posted by Skye on 2007-07-22:
I've said this before, and I'll say it again. If cutting back on calories, and drinking 64oz of water, and 30 minutes a day of excercise, isn't enough, then go to your primary MD and ask her/him for an RX for phentermine. If they feel you will benefit from it, they can then monitor your progress and they already have your medical history. Do not order off the internet. Who know's what's in those pills and it truly can be hazardous to your health. Permanent damage could result.
Posted by Starlord on 2007-07-23:
We tell people again and again, read ALL the material before you send for that free sample, because thse places slip in a claus that says by accepting the free sample, you agree to receive regular shipments of the product and authorize electronic withdrawal of funds from your account. When they specify that you use your credit card for the shipping charge for the sample should wave a whole bunch of red flags in your face. My doctor once told me that the only thing worse than self-diagnosis is self-treatment.
Posted by Skye on 2007-07-23:
Should say "EXERCISE".
Close commentsAdd reply

Top of Page | Next Page >