SIMI VALLEY, CALIFORNIA -- According to their web ad, Nexicore will "immediately repair" the XBox you send them and return it within about three days. That never happened. First, I sent the XBox and after 10 days, had to call THEM (they never gave me any email confirmation of my order, or even that they had received my XBox). This started a pattern of my calling; having the customer service representative I spoke to not know what was happening and promising to "contact the technician" and give me an update "tomorrow;" at which time I would call AGAIN and still wouldn't get an answer.
Two days before Christmas and almost three weeks after shipping my unit, they finally said they were waiting for a part and that's why it was taking so long. I demanded they return the unit immediately and refund my money. Then it took almost another two weeks for them to do that. Had a local repair shop fix it within two days for $45 flat fee (and no parts were needed, just some re-wiring) versus Nexicore's $84 fee and month-long foot-dragging. If you can, get a local repair shop or try some other repair service. These people have unbelievably bad customer service.
The whole purpose of buying a PC warranty is to reduce risk and gain peace of mind. It is a very lucrative cash flow for Circuit City upfront and for Nexicore as steady business without any marketing costs. Sweetheart deal. Have heard horror stories but did not think it would happen to us. Laptop power receptacle loose not making connection with power cord. Shipped to Nexicore with two Letters outlining power receptacle prob AND SPECIFIC REQUEST not to do anything with Hard Drive and sticky keyboard.
Brian ** did great job of quickly repairing cord but chose to replace hard disk? You have hiccups and doctor rips out intestines and sews back in upside down. Years of data, files and photos. Letters asked please do not do anything to HDisk without checking with us was ignored. Calls to Circuit City and Nexicore President and Brian ** manager on 800-644-4494 ** not returned. Any contacts and suggestions? MS Office suite and other applications on my HD not transferred either.