I used to work for this horrible company for 3 years at their Canada location. All I have to say is that these people know nothing about how to run a business. I may be a disgruntled, angry ex-employee, but it is the result of how the treat their employees. First of all, they don't care about their employees, or the conditions in which their employees work. The facility is disgusting, the bathrooms are in the same condition as a public mall washroom (nasty). They don't pay their employees even half of what they should be getting paid... They pay technicians MINIMUM WAGE! Are you kidding me!
And, oh yeah - They don't give raises. Yes, you read that correctly, they DON'T GIVE RAISES. Doesn't matter how long you've been there, or how well you perform in your job, they will NOT give you a raise in pay. Asking them for a pay increase is like going to a bank and asking the security guard to open the safe for you so you can help yourself to the thousands of dollars inside... won't happen.
Don't let me get started on false promises. They'll lead you to believe that you're doing such a great job, and a promotion is well on its way - keep dreaming buddy. That promise was made just to keep your ass from leaving the company before they got what they wanted out of you.
Their technician quality? All **. I wouldn't recommend anyone to send their laptops or gaming units to Nexicore for repair. The big problem with the repair quality, and the reason why so many people have issues with Nexicore repairs is that the technicians do not care. Plain and simple. The techs are treated so poorly, that they just push the units out just to meet their daily target.
There's no real care and effort going into the repairs. They don't get paid well, and they're treated like **, so the only logical reaction (and I don't blame them) is that they don't give a ** anymore. Some are only really there because they have no choice but to work there for the time being. It's sad really when you think about it - You can't find work, so you're forced to work in a depressing ** with ** management.
Sigh, but in the end, they (management) are the ones making the real money, so why should they really care about the happiness of their employees right? Maybe because the lower the quality of repairs, the less business they will retain and obtain in the future. Looks like they're about to crash and burn anytime now too. I give them 4 more months tops before they go under.
SIMI VALLEY, CALIFORNIA -- According to their web ad, Nexicore will "immediately repair" the XBox you send them and return it within about three days. That never happened. First, I sent the XBox and after 10 days, had to call THEM (they never gave me any email confirmation of my order, or even that they had received my XBox). This started a pattern of my calling; having the customer service representative I spoke to not know what was happening and promising to "contact the technician" and give me an update "tomorrow;" at which time I would call AGAIN and still wouldn't get an answer.
Two days before Christmas and almost three weeks after shipping my unit, they finally said they were waiting for a part and that's why it was taking so long. I demanded they return the unit immediately and refund my money. Then it took almost another two weeks for them to do that. Had a local repair shop fix it within two days for $45 flat fee (and no parts were needed, just some re-wiring) versus Nexicore's $84 fee and month-long foot-dragging. If you can, get a local repair shop or try some other repair service. These people have unbelievably bad customer service.
The whole purpose of buying a PC warranty is to reduce risk and gain peace of mind. It is a very lucrative cash flow for Circuit City upfront and for Nexicore as steady business without any marketing costs. Sweetheart deal. Have heard horror stories but did not think it would happen to us. Laptop power receptacle loose not making connection with power cord. Shipped to Nexicore with two Letters outlining power receptacle prob AND SPECIFIC REQUEST not to do anything with Hard Drive and sticky keyboard.
Brian ** did great job of quickly repairing cord but chose to replace hard disk? You have hiccups and doctor rips out intestines and sews back in upside down. Years of data, files and photos. Letters asked please do not do anything to HDisk without checking with us was ignored. Calls to Circuit City and Nexicore President and Brian ** manager on 800-644-4494 ** not returned. Any contacts and suggestions? MS Office suite and other applications on my HD not transferred either.