Worst, Rudest CS Anywhere
HOUSTON, TEXAS -- Dear Mr. Donahue,
The world thrives on communication today, which is why I'm so upset with the
plan/contract at Nextel Communications. Quite honestly, I'm furious about this
Here's my ... read full review
Early Termination fiasco
LANSING, MICHIGAN -- This company is terrible! On 11/3/03 I e-mailed them to find out when my contract expired (was looking to switch carriers). I got an e-mail back from them saying it was 02/04/2003, so I went ahead and ... read full review2 Replies - Latest reply on 07/28/2004
Combat early termination fee?
CALIFORNIA -- My story mimics exactly many of the reviews that I just read below. I just got off the phone with a Nextel representative who was as useless as the others that I have interacted with. The long and the ... read full review4 Replies - Latest reply on 11/26/2004
early termination fee
LOS ANGELES, CALIFORNIA -- I have been with Nextel for five years. Paid their exorbitant cell phone fees and endured waiting, waiting for my contract to end. You see I had changed my plan at some point so I wouldn't have these ... read full review3 Replies - Latest reply on 08/07/2006
GOULDSBORO, PENNSYLVANIA -- I purchased two cell phones from a Nextel distributor. It took 5 days to get phone and they charged me $12.80 for next day shipment with Fed Ex. I tried using the phones at my home they do not work in my area of Gouldsboro PA. They have antenna here , but they only service the people on the interstate highway. I have called them , written to them to get out of my contract early without paying the $200. fee for early termination. They keep telling me that they will be getting service in my area within a year. So I must pay them $114.00 a month for two phone that I can not use in my area. I even went to the PA Attorney Generals office and they told them tough luck he is using the phones. Well I do use it when I am in an area where they work Ha Ha. All I want from them is my contract broken with no penalty fee.
What ever you do . Don't get involved with Nextel this company is the bottom of the barrel.
I lost my phone. For $400 I can get a new one but I have to sign on for an additional year. I could get a new phone cheaper for 2 more years. They never have the phone you lost available again nor can you use your old accessories. This is a rip off of the most massive proportions and has to be illegal. I have to pay $400 to get out of my contract. They never said if you need another phone you are enslaved to these charlatans. I won't pay it. I would rather challenge them in court and notify all our representatives.1 Replies - Latest reply on 01/26/2004Add reply
Got Raked On Early Termination Fees
MANITOU SPRINGS, COLORADO -- I was with Nextel for close to 17 years and had 5 lines with them. I only hd one line that I was still in contract on, but they say not. I called to cancel 3 of my 5 lines due to disability and they said ... read full review4 Replies - Latest reply on 01/18/2008
I have never in my life dealt with such an idiotic mentality as many of the Nextel customer service rep's. In all fairness, in my many dealings with them, some of their employees are very good & trying ... read full review4 Replies - Latest reply on 08/15/2007
What can I say... It sucks big time. Save yourself from a whole bunch of headaches. Go with another provider. Add reply
Swap Return Policy
LOS ANGELES, CALIFORNIA -- My boyfriend robert got me a cell phone for my b-day , he add it on his plan this makes 3rd phones that he has now, so Nextel send me the phone out in 2 days, first it was not the phone I wanted , I ... read full review5 Replies - Latest reply on 07/12/2007
12522, NEW YORK -- I've had Nextel coverage for a little over 2years. I've had nothing but problems. I've had people call my phone and not ring and go straight to the machine, lost calls, poor service all together. I called to cancel my phone and they stated that they would cancel it but never did. So a couple days later my phone was still on so i called and told them that i had cancelled it they stated that i called on the 25th, and the billing cycle ended the 24th, therefore the can shut the phone off. But I will still be charged for the next month a full bill. The staff whom took the call were very rude!5 Replies - Latest reply on 08/12/2007Add reply
Nextel - A Huge Rip Off
My hubby and I had an account with Nextel and had problems with them since day one. They screwed up the intial order, overcharged us on almost every bill, and shut our service off more than once without ... read full review1 Replies - Latest reply on 06/13/2007
I have a Nextel phone and I can't get my dropped call problem solved. Its been a nightmare... I call some techs don't speak enough English to hear me. Come on Nextel, if you cant provide the service that so many people have signed contracts for... than please make it good to us whom are paying our bill. 2 Replies - Latest reply on 06/17/2007Add reply
LEXINGTON, KENTUCKY -- My ex-wife went to a Nextel store, signed my name to a contract in 2004 and She ran the phone bill up to 1,176.04. After calling Nextel customer service for 2 years trying to resolve this matter i had all the documentations that i needed to prove that this was forgery and they would never work with me. Now in 2007, they have sent me into collections. I feel this is very unfair being that I tried so hard, even got a investigation report and proved that so many things Nextel was saying was completely wrong and now my credit is destroyed! But I am not finished with Nextel. I will get to the bottom of this and clear my credit.
1 Replies - Latest reply on 04/30/2007Add reply