"Our customers come first" is a bunch of baloney
So, I've been a Nextel client for almost 4 years. We use a total of 4 phones in our business. Last year, one of our employees left. When I attempted to remove the employee's phone from our contract, I was told okay by the C/S rep and I was glad that was done.
When the bill came, I discovered the employee's name had been removed but not the employee and we were still being charged. So, I called. I was told it would cost $200 to remove the employee from the contract. As much as that annoyed me, I let it go because the monthly fee was cheaper and our contract was due for renewal. I resolved then to find a new phone service.
Then, as sometimes happens in business, I did not have the cash to pay my bill last month. It was a few weeks overdue. When I finally had the money, I wrote the check and put it in the mail. Meanwhile, I got a nasty phone message from Nextel saying my phone would be disconnected if I didn't make a phone payment right away. I called them and told them the check was in the mail (and it was) and I could not make another payment.
They said, okay. Thank you.
But, I got ANOTHER phone message saying my phones were going to be turned off...if I didn't pay the bill. So, I called AGAIN! This time I was told too bad. They suggested I cancel my check, and pay over the phone. I refused. They cut off my phones.
By then, new charges had accrued. My online account said if I paid by the 8th of Jan, I'd be okay. So, I called to make a phone payment of the new charges...knowing that the current charges would be paid within days, maybe hours, as soon as the check I wrote arrived. The C/S rep told me that paying the new charges would not get the phones turned back on. And, that it would take 2-3 business days for the phone payment to post, anyway!
So, Nextel now has full payment and has not reinstated my phone service. I can't wait to cancel this account. Their customer service is so bad - they couldn't PAY me to come back to them. Their policies on how to treat customers are among the worst in the business. They are losing not only me and my 4 phones, but all the people I can convince to go elsewhere.
Oh, and worse...trying to check things online is useless since they merged with Sprint. Sprint doesn't recognize my account at all! The online section insists I don't have admin privileges (but I do) and on the phone - I just get an automated message saying, "We cannot place your account."