Nextel Termination

4 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Got Raked On Early Termination Fees
Posted by on
MANITOU SPRINGS, COLORADO -- I was with Nextel for close to 17 years and had 5 lines with them. I only hd one line that I was still in contract on, but they say not. I called to cancel 3 of my 5 lines due to disability and they said that they would waive 2 of the early term fees if I kept 3 lines open, I told them I only could afford 2 of them but would keep the one I was under contract with ( which was only one line, the others I had fulfilled ) and the most expensive other one I had. They said that they would have to charge me at least one early term fee so I just told them to cancel them all and shut down my lines immediately. Not only did not they not shut them down immediately but left them on for 2 more weeks until my billing cycle was up, but they sent me a bill for $1070 which included early termination fees for all 5 lines. If they would have shut them down when I requested and put the remaining part of my months fees paid in advance towards my account. The one early fee I may have had should have balanced it all out if maybe I would have owed a little. They will not even take a dispute as they say that when 3 of my phone stopped working properly and I had to buy 3 new ones about a year 1/2 ago at full price that it extended my contract for 2 more years. Funny no one told me that at the time.

So hear I sit with a huge bill and I am not going to pay one penny of it. Especially when they could have kept approximately $200 per month if they had done what I asked and could afford in the first place. I guess the harassing calls from collectors will be starting soon tank god for caller id. They will get what they want when below freezes over. I rent am on disability ( not a garnishable income ) and couldn't give a hoot about my credit.

I am not going to be buying a house or car on credit any time for rest of my life and already got new cell service before they could try and ruin my credit. I am sure the new company as long as I pay on time and in full like I have been doing for 17 years now with Nextel that they will be happy to keep my phones on. Beware of this company and sprint as well as they have merged. WELL AS I SAID ABOVE I DID GET A RESILUTION OUT OF THIS, BUT WATCH THE NEWS TODAY AND SAW THAT NEXTEL/SPRING IS PREPARING TO LAY OFF 4000 EMPLOYEES DUE TO THE LOSS OF CLOSE TO 700,000 CUSTOMERS IN JUST THE LAST YEAR!!!!! SEE YOU SHOULD BE NICER TO YOUR EMPLOYEES AND ADJUST YOUR PRICES TO MATCH OTHERS INSTEAD OF THINKING YOU CAN TREAT CUSTOMERS LIKE DOGS AND EXPECT THEM TO STAY. CAN WE SAY KARMA
Resolution Update 01/17/2008:
i contacted an attorney and he gave me the direc number to the corprate headquarters and i reached someone in the executive office and they saw that what i had claimed about my contracts, being that they should not have been extended due to i had paid full price 1 1/2 years ago for replacement phones at full price was true. he also credited the unused portion of service from when i first called in to cancel imeadiatly. it took my final bill from $1070 down to the $254 and change that it should have been. My only complaint at this time is that it took contacting a lawyer to find out the number that should be available to the entire public. ( by the way it is 703-433-4000 and do not push any buttons, just let operater answer and tell her you have talked to all departments and could not resolve and you want exective office ) the man i talked to said he wished i had been able to have contacted him first as he would have been able to keep me as a customer if he had looked at the account and seen what it seems no others could see? he also asked that if he could get me back the special priced plan i had from years ago would i consider signing back up again. i told him yes and we will see if i get a call or not. i would guess not as i had total unlimited service from anywhere in the US to anywhere in the US for $113.00 per month plus tax. either way i am glad they could admit their mistake even if it took about 15 calls and 3 days 6 to 9 hours each day of calling to get the job done.
Read 4 RepliesAdd reply
User Replies:
dude in lude on 01/16/2008:
they were working a deal with you and you didn't like the end of their deal, and you got mad, and said cancel it all, well at that point they were not obligated to follow through with the deal, you called it off and said no deal. I see this bill as being valid, I'm surprised they even wanted to make a deal, most providers would not do that.
CrazyRedHead on 01/16/2008:
Eventually, one of these days, you are going to regret ruining your credit, I know I did. I never really understood the workings of credit until it was to late, now I am wishing I could fix it. You sound young, you have a lot of life to live. Buying a house or a car is not the only thing your credit affects, getting a good paying job also goes by your credit score anymore.
tnchuck100 on 01/17/2008:
divineelegance, I would have done the same thing you did. Nextel definitely screwed you over. They are one greedy company. You have indicated you no longer need credit. Like you, I will not pay extortion money, and that is what this amounts to, to save a credit rating.
CrazyRedHead on 01/18/2008:
Yaaayyyyyyy, finally a good resolution.
Close commentsAdd reply
early termination fee
Posted by on
LOS ANGELES, CALIFORNIA -- I have been with Nextel for five years. Paid their exorbitant cell phone fees and endured waiting, waiting for my contract to end. You see I had changed my plan at some point so I wouldn't have these $300 cell phone bills but didn't realize that the slightest change in my plan put me under another year of servitude to Nextel. So finally I decide that's it I'm done. I was also leaving the country for a while. So I put my cell phone on hold knowing that when I got back I'd have three months left on my contract. I wanted to avoid the early termination fee even though in retrospect it would have been smarter to pay it and get out of this company. So I put in my three more months then I call Nextel at the end of May but we get disconnected. So, thinking that I wanted to avoid starting another contract with them I go to another cell phone company at the end of May to sign up. What I didn't realize was that because my contract ended with Nextel June 7th I was still billed the $200 early termination fee because I ended my contract May 31st. Yes, it was my oversight, but I had been a loyal customer to them for years and it was obvious my intention was to fulfill my contract. I call them up and of course they were rude and unhelpful saying it didn't matter that there was only a week left that I was told this that the most they would do was to take off $100. I still think $100 for a week of cell phone service is a little high. It was the last straw. I hope they are punished by the cell phone gods for their terrible, deceptive business practices.
Read 3 RepliesAdd reply
User Replies:
rhondam718732 on 06/16/2005:
I HATE how cellular companies treat customers. That being said...this type of story appears on here every few eeks and I just shake my head. Whether you agree or not, your contract has a SET expiration date and terminating even 24 hours earlier may result in the fee. WHY can't people either wait out the time or resolve themselves to pay the fee and move on? I had a sucky contract and I had to wait and then change. I paid attention to my expiration date. Why can't you?
geezee on 03/26/2006:
I'd been thinking about changing my cell phone provider for a while. I was not sure when my contract expires so I called Nextel a couple of months ago and asked them. They basically said that I'd been with them for more than a year and, yes, my contract is over. So, a couple of weeks ago I switched to Cingular. Now I've received a bill from Nexte/Sprint charging me $400 in ETF for 2 phones ( I had a shared plan with my wife ).
And -- to really sock it to me -- they added $76.18 taxes ON top of these fees. It turns out I had 24 months agreement with them. What do I do? Any suggestions?
Nextel/Sprint Hater on 08/07/2006:
well in response to the first guy there..why don't we just suck it up you ask...well when you endure pay cuts and/or getting laid off and you can't afford your assaninly high bill and you call to plead your case with CSR's (sprint/Nextel) and they tell you that it's YOUR fault it happened and that you can't pay your bill...THAT'S why people complain! CSR's are paid to help customers, not belittle and berate them!
Close commentsAdd reply
Combat early termination fee?
Posted by on
CALIFORNIA -- My story mimics exactly many of the reviews that I just read below. I just got off the phone with a Nextel representative who was as useless as the others that I have interacted with. The long and the short of it is that I have been hung up on, transferred for hours, lied to, even told that my record says tht I "was angry" and "hung up," when we all know that you get put on hold and never picked back up! I sent 2 letters to the infamous Nextel Corporate Headquarters, did not receive any response or even acknowledgement of their receipt. I am now being told that they are sending a collection agency after me for the $200 early termination fee (I switched to Spring, who so far, has had great customer service). I refuse to pay this on the moral grounds of how I was treated and how my complaints have been entirely ignored.

So, for those of you who have experienced similar situations and have contacted the FCC, how do I go about doing that? And if there is a class action suit against Nextel, can I somehow join that suit with my story?

Read 4 RepliesAdd reply
User Replies:
lake76 on 03/19/2004:
I suggest you file a complaint with your state's attorney general and the FCC.
navyguy on 08/27/2004:
I am starting a lawsuit. Contact me at and we will see what can be done.
Sigeprichie on 09/25/2004:
There is not much you can do legally. In your contract with Nextel, you expressly consented to the terms of the contract and one of those terms is the early termination fee. That is essentially the same thing as a breach of contract on your part, and the fee is their way of letting you out of the contract. It sucks, but there's not much you can do but complain. If you complain loud enough to the right people (FCC, BBB, etc.) and explain the treatment you received, you might be able to get an apology, but that's about it. I seriously doubt they are going to let you out of the fee, and a court would side with the company. Court's a leery to let people out of the terms of a contract, especially one that hundreds of thousands of people also agree to.

Just think about it from the company's point of view--if they let you out of the fee they would have to let anyone out of the contract at any time without a fee. It's just not good business.

brandy on 11/26/2004:
Same thing happened to me with the early termination fee. I switched due to poor service from customer service and the quality of phone service. The phone never worked. Calls would constantly drop off! I performed my part of my contract by paying but they didn't perform their part by providing a service that worked! I would like to join in a suit against them!
Close commentsAdd reply
Early Termination fiasco
Posted by on
LANSING, MICHIGAN -- This company is terrible! On 11/3/03 I e-mailed them to find out when my contract expired (was looking to switch carriers). I got an e-mail back from them saying it was 02/04/2003, so I went ahead and terminated. Now I'm getting all sorts of bills from them stating that since my expiration date is 02/04/2004 that I would have to pay the $200 early termination fee. I have tried to call them and explain that I was given the wrong information, but of course the only answers I have gotten are that I have to talk to someone "higher up". After being transferred every time, I've been either put on hold for up to 1 hr. or just disconnected. So I decided to try e-mail and attach a copy of the e-mail that I had originally received from them. Well, that sure didn't get any results. They just e-mail me back with the general message that I owe $200. I've written to them several times sending a copy of the e-mail, but haven't gotten any response other than bills (last one was a threatening one...). So I have filed a complaint with the FCC (not too optimistic). Today I sent a letter with all of my original letters, copies of all e-mails to/from them AND the copy of the complaint to the FCC. I put a big X over the amount owed. I really think there needs to be a class action lawsuit filed.
Read 2 RepliesAdd reply
User Replies:
tplanert on 02/19/2004:
I totally aggree there should be a Class Action Lawsuit! I have had a similar experience only it wasn't through e-mail. I communicated with them verbally via telaphone, looks like they used the same tactics. I am in the process of writing letters to the FCC as well as the president and CEO : Timothy Donahue. I am refusing to pay the &190.00 fee they are trying to charge me and will be disputing these charges.Even if they try to damage my credit. Once disputed with the credit reporting companies Nextel will have a hard time proving that I owe them anything. I have kept good records of whom and when ( dates and times) of who I spoke with as well as the conversation. Nextel has SEVERAL class action lawsuits as well as others going on right now. Good Luck Lets stick together just don't pay the stupid fees! Comes off your credit in 7 years anyway. And all you need to do is write an amendment to your report that you can have the reporting companies add explaining the dispute. Who in there right mind doesn't know these companies are getting away with murder!
peteyeller on 07/28/2004:
If you paid for you phone and own it, termination should be accepted with a 30 day notice. This is not like buying a vehicle, its more like an insurance policy. Nextel profits from termination fees as well. It is poor practice in my mind not to allow for early termination if you own the phone. Outside of that - hogwash. Spending millions on marketing is easily destroyed through frankly bad PR. It is less likely that a pissed customer will ever return no matter what phone company that a satisfied one. Take the legal opinions and shove it... Lets get back to customer satisfaction.
Close commentsAdd reply
Top of Page | Next Page >