NEW ALBANY, INDIANA -- In December of 2005 I called Nextel customer service and asked when my contract was over and I was informed the contract ended in October 2005 and I could cancel my contract at anytime. Nextel made me a decent offer on a one year contract so I decided to maintain my service while my wife decided to cancel her service. When my next bill came I had a $200 termination fee. When I followed up on with Nextel I was informed the contract did not expire until May of 2006. So because of their pathetic and incompetent customer service, Nextel is cutting off our service because I will not pay the $200. Now, how about that for good customer service!!!!How can you do business with a company that has such lousy customer service?????1 Replies - Latest reply on 03/30/2006Add reply
Beware of Nextel
DALLAS, TEXAS -- I had a Nextel wireless cellphone for almost 5 years. First with the company I worked for and then my personal phone since I really liked the service and quality.
During that period of time I had changed ... read full review
NEW YORK -- We have had horrendous phone bills with Nextel (pretty much unreadable, by the way). Our kids often went over the minutes and it's 40 cents a minute peak time. So we are switching to Sprint (supposedly ... read full review3 Replies - Latest reply on 06/16/2006
Bad "connection" with Nextel
Stay away from Nextel. While I have had no problem with the phone itself, I am really disgusted with their deceptive practices for the reasons below:
1. I had a one year contract (2003) and after ... read full review1 Replies - Latest reply on 07/26/2005
early termination fee
LOS ANGELES, CALIFORNIA -- I have been with Nextel for five years. Paid their exorbitant cell phone fees and endured waiting, waiting for my contract to end. You see I had changed my plan at some point so I wouldn't have these ... read full review3 Replies - Latest reply on 08/07/2006
It's been 10 days since Nextel informed us that they'd get back to us about our original complaint WITHIN 48 HOURS. That about sums it up. Add reply
My daughter cancelled her Nextel phone service due to hidden fees. She proceeded to pay off the bill along with the $200.00 cancellation fee. Upon paying off the debt, Nextel reopened the service without written of verbal consent. She has called customer service. At first they where willing to take care of the problem but now are unwilling to write their mistake off. They insist that she pay another cancellation fee of $200.00 before it goes to a collection agency and ruin her credit.
I have filed a form 475 with the FCC at
and I am currently writing two senators for their assistance.
Beware of Nextel.
I was getting really frustrated working with nextel's office on the phone or by mail, but when I e-mailed the internet address on the bill they were responsive and corrected the error of early termination on my bill. I would recommend this rout e to anyone who's had to wait for the phone customer service. Add reply
Bad business at Nextel!
BEAUMONT, TEXAS -- I usually don't post on things like this because everyone gets duped a little by all companies. But Nextel went over the line.
I got married in March of 2005. My then-fiance had a nextel contract, ... read full review1 Replies - Latest reply on 04/20/2005
HAWAII -- Nextel has a policy of automatically renewing my phone service. I missed the first form letter message and had 1 year added to my contract. The second year I watched for the form letter and followed the instructions carefully, after 45 frustrating minutes I finaly got confirmation that my contract would be terminated at the end of my contract. Then I got a bill for $200.00 for early termination of contract. I wish we wouldn't have opened another contract with Nextel with this poor service. We've been happy with the reception and local service but don't want to deal with the central office again.1 Replies - Latest reply on 04/12/2005Add reply
MICHIGAN -- I received a text message on my Nextel April 4 from the corporate office. It notified me that I was a daily winner and to take my phone to an authorized dealer and show them the text message and I would win $1000.
3 Replies - Latest reply on 04/06/2005Add reply
I did that. The man at the dealership laughed and said that it was an April Fool's joke. I did not laugh. I emailed Nextel and the answer I got was so sorry, not running that deal right now. I answered that I was told I was a winner and I wanted my $1000. If I don't receive it I am going to take it to my attorney and I think that Nextel should be fined or somehow punished for this so called "prank". The dealership said they were flooded with people on April 1st and I bet there were some very pissed off people as well.
Originally I was with AT&T wireless for 2 years and saw them detorirate in service whereby I swtiched my phone 2 times thinking my phone was getting old. Then after the big news hit that AT&T was going ... read full review1 Replies - Latest reply on 03/19/2005