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Posted by Michael on
SALT LAKE CITY, UTAH -- I purchased the Real Estate Exam prep material online for $50 and cannot access the information. There is both phone and email contact information on the website informing the consumer to just call with any questions or concerns.
I have sent numerous emails and left numerous phone messages over the past week asking for some assistance so I can utilize the web prep materials. I have not received one response! The only response I received from this company is a "Thank you for your payment" email, no assistance at all.
Company Response 03/14/2014: We do apologize that anyone was not responded to in a timely manner. Occasionally in the past we would tend to get behind on inquires or hardship requests (a request for a discounted price). We have recently taken steps to ensure that everyone is responded to in a fast, reasonable amount of time.
I can assure you that no one will pay for a product they cannot get to work. In fact, we have one of the best return policies in the business. Most (if not all) exam preparation services do not allow returns (because of their immediate helpfulness). In contrast to this, we offer a no questions asked 24 hour return window so if you don't like the product you can get your money returned. In addition to this, if you master our material and fail your exam, we will refund your money. Unlike other companies, you do not have to pay extra for a pass guarantee.