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63 Reviews & Complaints
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Nike, Gave Me My Most Embarrassing Moment!
Posted by Mcneff.mike on 06/16/2012
BEAVERTON, OR AND FT. WAYNE, IN, OREGON -- I am a CEO, of a major Marketing firm. A good friend of mine bought me a Nike Golf belt, at Gordmans in FWA. That was in late March, or early April of this year. Went to a friend's house in a gated community for a golf game with a 4 some of his friends! All, commwented, " Mike, if you're not a good golfer, you sure look like one with all the Nike products you wear and golf with" Then on the second hole, I was teeing off when during the back swing, the belt buckle came loose from the leather, causing my golf shorts, to expose my you know what! I never was so embarrased in my life! Nike, tell the Chinese, or the Indoneasions, to go screw themselves, they put out a poor leather, that causes the belt buckle, to slip from the grabbers on the leather. Cheap, leather to say the least! Gordman's not your fault, you just happen to sell Nike products! If I was Gordman' I would tell Nike, to go screw themselves!

An embarrasssing moment on Nike's behalf! They don't care, They laugh all the way to the bank!

Michael J. McNeff, CEO

     
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Posted by trmn8r on 2012-06-16:
I couldn't find mention of this major marketing firm that is supposed to be in Fort Wayne, except on a Linked-In page of yours. Does it have another name?
Posted by FoDaddy19 on 2012-06-16:
Well you know the rules. If your opening drive doesn't make it past the lady's tee then you have to walk to your ball with your uh stuff hanging out anyway...
Posted by madconsumer on 2012-06-17:
sounds horrible!
Posted by lexophiliac on 2012-06-18:
You certainly are a man of mystery and one of the industry's best kept secrets Op.
Posted by jktshff1 on 2012-06-18:
That's why you wear underwear
Posted by MRM on 2012-06-18:
JKT, my thoughts exactly!
Posted by DebtorBasher on 2012-06-18:
That would be embarrassing for anyone, even it they weren't a CEO or in a gated community or having a 4some. I know if it happened to me and I was embarrassed, I certainly would get the word out about it, but I wouldn't sign my full name to add to the embarrassment. You've got more guts than I do...
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Nike Golf Shoes Horrible Quality, Customer Service even worse
Posted by Lifeinsure on 04/28/2012
CHICAGO, ILLINOIS -- I own 40 pairs of golf shoes, lots of Footjoy, Ecco, and some Nike. I don't wear any particular pair enough to wear them out. I have a pair of Nike that literally have the heels delaminating and falling off the shoes. Called their customer service assuming they'd stand behind the shoes as the design is clearly defective or they were manufactured using glue that does not last. Their response, in short, was to tell me to go scratch. So, I will. You can be sure that I will NEVER buy another NIKE product as long as I live, and I will continue to tell everyone I know the same story. I was totally willing to forgive their crappy quality if they stood behind the product and came up with some sort of remedy. But their attitude and their policy were both absurdly myopic in a world of blogs and tweets. How can it make sense to turn away a customer service opportunity to show a customer that you care about them, and will stand behind your product. Their people are doing just the opposite. There are lots of companies that enjoyed financial success and glory, only to become irrelevant once they lose their way. Nike, in my view, is one of those companies.
     
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Posted by Pirate on 2012-04-28:
you have 40 pair of golf shoes. . . . . How long have you had the pair you're complaining about - it might be they died of old age. I have about a dozen pair of running shoes - many of the older ones have not cushion left - I don't hold the manufacturer responsible as I believe they're worn out. Your complaint has no merit if you cannot product a receipt or determine how long you've had and worn them.
Posted by PirateKnowsAll on 2012-04-28:
If you have this many pairs of shoes, how can you tell how long you've had any of them? If you don't have a receipt or know the date of purchase, you can't hold the manufacturer at fault.
Posted by Anonymous on 2012-04-28:
I have noticed more and more negative reviews popping up for Nike. They definitely aren't the same quality shoe they once were. I stopped buying that brand years ago.
Posted by clutzycook on 2012-04-28:
I can't wear Nike's (or Reebocks for that matter) on account that they're bad for my flat feet.
Posted by Anonymous on 2012-04-29:
shades of Imelda....
Actually EVA in shoes breaks down in time, perhaps this is your problem.
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Shoddy Quality
Posted by Jobsoniii on 02/20/2012
BEAVERTON, OREGON -- Thanksgiving weekend I purchased 2 pairs of Nike shoes. One for my 11 year old and 1 for myself. The kids shoes have completely fallen apart. 2.5 months. Mine the soles are delaminating. This is absurd. I own a company. We produce a quality product with American workers and pay taxes in this country. I'm done with these clowns. Don't buy the garbage they foist on us as they spend billions advertising to children and fools. The proof is in what you get and what you get from Nike is the cheapest crap that they can get away with.

Nike: I have a big mouth. I will bad mouth your product till I die. When you have screwed over enough people your company will die too.

Anouther Outraged American
Bethlehem, Pa.
     
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Posted by old fart on 2012-02-20:
I thought Nikes were made in china or Mexico... their reputation is becoming expensive garbage...
Posted by Venice09 on 2012-02-20:
This is a common complaint with Nike sneakers, and it's been happening for years. I had the same experience with my son's Nikes but fortunately I bought them at Kohl's. They not only exchanged them for a different brand but applied the discount I had received on the returned pair!
Posted by ok4now on 2012-02-21:
Now you know how Nike can afford to spend millions on advertising. They sell you an over priced inferior product to pay for it. You learned a valuable lesson, don't buy their junk product!!
Posted by redmx3racer on 2012-02-21:
I'm always in flux. I'll have a pair of Nikes that last for a long time, think gee, I'll get another pair, only to have them be garbage. So I'll switch to Adidas and have the same thing happen...one good, one bad. Arrgghhh!

The only sneakers I've had last forever consistently are New Balance. That's all I will buy for gym/running shoes. But for "casual" sneakers, their style does not appeal to me...does not with my running shoes either, to be honest, but I'm not going for style there. Amazingly, these are made right here in the USA...in my home state as it would be. Funny how that happens...

Edit: I should clarify, only 25% of NB are made in the USA, not all.

http://www.shopnewbalance.com/information/madeinusa.asp?s1=NBAS&s2=madeinusa
Posted by Venice09 on 2012-02-21:
I find New Balance to have the best quality, too. They definitely last the longest. I didn't even know some of them were made here. Thanks for the link, red.
Posted by traceylynn on 2012-02-22:
I dont get Nikes anymore......I used to LOVE them. Would only wear their brand. But like everyone else is saying they just dont last now. I trend towards Sketchers and have been very happy with them.
Posted by redkody on 2012-10-02:
my son had a horrific injury due to Nike. The sole decided to come apart during a basketball game and his leg and ankle is broke in seven places, and blew out his ligaments. All due to a poorly made shoe !!!
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NO CUSTOMER SERVICE
Posted by Ddjr5418 on 02/16/2012
BEAVERTON, OREGON -- Nike's consumer service and/or claims department is staffed by a crew of well trained robots who recite company polices, rules and regulations calmly and contritely, but they provide NO CUSTOMER SATISFACTION and honor NO WARRANTIES whatsoever. Don't buy this product. It is cheaply made, and will NOT be covered under any warranty! You will be asked to return the product to them, you pay the postage, and they will return it back to you and say "their expert inspectors found no manufacturers defects". They will then tell you that you can return the product to them a second time, on YOUR dime again, for a "courtesy" reinspection, with no guaranties that you will receive any customer satisfaction at all!! Just Do It????? I think not! DON'T DO IT!!!! Don't buy Nike!!!!

     
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Posted by bigal on 2012-02-16:
I think what you are trying to say is "don't buy from Nike because their company policy is not consumer friendly"
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Nike Defected Product
Posted by Mansoor79 on 02/03/2012
LOS ANGELES, CALIFORNIA -- My Nike shoe fell apart after using it only about 10 times; wrote to Nike and send pictures.
Nike's wrote back saying their return guidelines will not accept DEFECTED products beyond 2 years from the date of manufacture. (You can find this date printed on the tag on the inside of the shoe just above the barcode)

The Golf shoe was giving to everyone that played in a Golf tournament @ Braemar CC in 2009, (code # 030103) the shoes were 6 years old when everyone got them and out of warranty before they were use!

Nike does not cover their shoes from manufacturing or fabric defect that is a rip off
Cannot believe that a company like Nike does not stand behind their products. Maybe because the shoe was made in Thailand.

I posted a video on you tube “Nike shame on you”
     
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Posted by Venice09 on 2012-02-03:
I thought Nike's quality only started going downhill recently. Apparently it began a long time ago. Based on my own experience and the similar complaints I've seen here, I no longer buy the Nike brand.
Posted by ChuhBaca on 2012-02-03:
Yes, I have seen an increase in complaints similar to this, about Nike.

It think it is very helpful to the consumers that you posted how to find the manufacture date. Did you post that on Youtube as well? That may help someone avoid buying out of warranty shoes.

This is, of course for that that insist on buying Nike. Personally, I stopped buying anything produced by Nike when they renewed their relationship with Michael Vick, but I digress...
Posted by jimmie lamkin on 2012-05-22:
Hi bought a pair of black leather classic nike shoes,as I have many Nike products. These shoes developed a very foul odor after wearing about an half hour. I returned the shoes and received them back with a note saying no defect found, these shoes were like new never been exposed to water or any elements, also was told they were out of warranty before I even bought them from my local Belk store.What a shame a company as big as Nike doesn't care about the consumer and a thought How can you tell if a shoe develops a odor by just looking @ them worst customer experience in my life I had 12 new pair in box as I am a director of a veey large company myself that I returned for a refund. Buyer beware Nike doesn't care about the consumer its time we the consumer stand up and be heard Shame Shame on a company that maufactures a product and its out of warranty before you purchase it I even offered to provide my sales receipt and all you will get is a customer rep apologizing over and over buyer purchase shoes from a company that cares how they became successful and that's not Nike Thank you Jimmie Lamkin Jusr for the record any golf accessories shirts or products with Nike label will be donated to a Goodwill Store if they will even except the junk
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Poor Quality Shoes
Posted by Anthonybrescia2 on 01/13/2012
Just received my decision letter from Nike stating that the sole seperation of my shoe was not a problem that they would fix. Super poor quality and even worse customer service. Will never buy Nike again.
     
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Posted by Alain on 2012-01-15:
It's a poor idea to tell a customer you aren't going to back your product in a competitive market. There are a number of other companies with excellent golf shoes that would welcome your business. You're right to walk with your wallet.
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Nike Air Max 90 Premium
Posted by Nicekid94 on 12/02/2011
Ruptured outsole and cracked midsole of the Nike Air Max 90 Premium
Ruptured outsole and cracked midsole of the Nike Air Max 90 Premium
BEAVERTON, OREGON -- After only three months of wearing, plus a few more months keeping them in the box, the shoe's rubber outsole ruptured and the midsole cracked. Not being from the States, Nike just doesn't care and their local office (Nike EON Croatia) in my country even less so. Nike USA points to the local office, the local office(Nike EON Croatia) refuses to directly take any liability for a defective product pointing to the retailer and the retailer shrugs their shoulders saying that the local office will only accept returns up to 3 months after the purchase was made.

Plus, the shoes may be legendary and great looking, but comfort is not their stronger side. Wet traction is awful, paint on the midsole cracks and chips off and the inside around the heel wears out way to quickly.

All in all, the Air Max 90 are great shoes to keep on a shelf as a piece of design art, but as a shoes they are subpar.
     
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Posted by Alain on 2011-12-03:
The pictures tell quite a story. I've always considered Nikes overpriced and not worth buying. Thanks for the review!
Posted by MRM on 2011-12-03:
Amen, Alain! You get brownie points for today and a helpful vote!
Posted by Jeffrey Burdick on 2014-02-14:
They are almost the only shoe I buy and my 90s cracked through one of the soles. I'm pretty pissed off about this....
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Top To Bottom Store Policy
Posted by Bettymiller1173 on 11/19/2011
The store policy is no cash refunds, only in store credit, which would stop people, in the know, from shopping for Christmas presents. Also they speak in front of the customer in their native language, which is very upseting to the customer. I'm talking about the store on 82nd and Foster.

     
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Posted by ChuhBaca on 2011-11-19:
I haven't purchased anything Nike since they renewed their sponsorship of Michael Vick.
Posted by Anonymous on 2011-11-19:
Doesn't bother me when cashiers speak another language to each other. Did you make the return with or without the receipt? A store normally gives back store credit if a return is made without a receipt.
Posted by At Your Service on 2011-11-20:
Is there some guarantee up front that they offer cash returns?
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Defective Shoes
Posted by Lbetchner21 on 11/18/2011
White spots that appeared
White spots that appeared
I purchased a pair of black Nike Shoxs and wore them occasionally (2-3 times per month) over a 9 month period- causal wear. When I noticed the that the cloth on both of the shoes was beginning to turn white. I took the shoes to where I purchased them and was told it was past the 4 month return policy however, to return them to Nike as there was definitely a defect. I called Nike and found out what I needed to do and I paid to ship the shoes to Nike. About 3-4 weeks after I sent in the shoes, they were then returned to me with a note stating the soles were not defective. Needless to say I was confused as the note I sent to Nike indicated the side of the shoe was turning white and had nothing to do with the sole. I called Nike and again they stated to send the shoes back in-(I paid to send back a second time) . About 3 weeks later I received the shoes back again stating they were denying the claim as there was nothing wrong with the shoe. It is amazing that they cannot get it right- anyone looking at the shoe can see that there is a defect- the cloth is in perfect condition however, the white fading on the black cloth is consistent on both of the shoes and is anything but normal.
     
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Posted by Alain on 2011-11-20:
For just casual wear, I get my tennis shoes at the local Pay Less shoe store or Discount Shoe Warehouse. I can usually find a decent pair for around $20-$25. I buy two pair. When one starts to show wear, they become 'lawn mowing' shoes and I switch to the next pair. My current lawn shoes are 2 years old and are still in pretty good shape. The casual wear ones (2 years also) are in great shape and used for walking, driving, etc. I think Nike Shox run around $50-$60? I'd rather have two pair of my less expensive shoes.
Posted by MRM on 2011-11-20:
Thats a good idea Alain in re-using your worn out shoes!
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Air Max 360 Running Shoe
Posted by Badasblkhemi300c on 08/29/2011
I purchased a pair of Nike 360 Air Max 2010 running shoes for $160.00 After 2 months the left shoe air bladder developed a leak. I returned the shoes to Foot Locker and spoke with the manager. He looked at the shoes and asked if I had them for 30 days or less, because of the like new look. He inspected the shoe and told me to send it to Nike and download the form. I mailed my shoes off to them, only to told that they were worn by "Nike Inspector". OMG these shoes were not even close to be worn. They had less than 2 months of running, around 100 miles on them. I chose to have them recycled because I was very convinced knowing their condition and what I was told by Foot Locker, that I would get my "defective shoes" exchanged. Not at all. Lost $160 for the shoes and $20 to return them. In return I am out $180.00. Nike is all about money not customer satisfaction. Shame on you Nike!
     
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