Sandals Falling Apart Within a Year
FLORIDA -- We live in Florida, and wear sandals a lot, so instead of the Walgreens/Walmart brands (BTW, hold up for years), my wife moved up (??) to a nicer pricier brand, Nike Max Air. They are completely falling ... read full review
The cross trainers I purchased have a part of the sole coming loose. I do not exercise in these, they are only worn when I am not working. They are only 2 mos. old. I called Nike and they told me to ship them back to be inspected to warrant replacement. After reading the other complaints I do not want to waste my money on shipping to get no help. I should have stuck with New Balance!!!!!! 1 Replies - Latest reply on 08/21/2013Add reply
PENNSYLVANIA -- After less then 3 months I noticed that both of my shoes are splitting in the same place. I notified NIKE. They informed me that I have to ship the shoes back to them. So I packed them in the original box with proof of purchase. About 3 weeks later I received my shoes back with a letter stating, " Problem caused from an outside abrasion. Not covered under DEFECT MATERIAL." When I called them back to question. The person I talked to, told me that he was NOT the one that inspected my shoes and there was nothing he could do. I spent $140.00 for these shoes.
1 Replies - Latest reply on 07/05/2013Add reply
ALSO, NIKE kept my original box and Proof of Purchase. I also questioned about why I didn't receive those items back. I was told that in the claims description, it states that they DO NOT send any of that back to you. NIKE has also put marks inside of my shoes with a marker. NIKE refuses to give me a discount towards any other purchases. I told them that I will tell everyone that I know, DO NOT BUY NIKE. They charge high dollars for cheap shoes. I also went back to wearing MERRELL's. They last longer and hold up tons better. NIKE personnel, is like talking to robots. They will only talk and say what is on the computer screen in front of them. I asked a question and the person I was talking to, actually ask me to wait a moment so he could find the answer on the computer.
My opinion about NIKE is that they sell cheap shoes with high prices and THEY will not make good on defective products.
NIKE Customer Support
A couple of years ago I purchased a pair of Nike Air shoes. After several months they went to squeaking when I walked. Embarrassing to say the least. They were regulated to $60.00 yard shoes. Eight months ... read full review6 Replies - Latest reply on 07/17/2013
TAMPA, FLORIDA -- I saw that I'm not alone with this issue. Nike Air Max shoe I watched it have sole wear extremely quicky and after only 3 months it developed a hole in the air pad. I have owned different shoes which cost only about 55-60 bux which are 2-3 years old and I run on them 3-4 times more and still have plenty of sole. This model I think might be recalled or has serious flaws in the sole rubber.
1 Replies - Latest reply on 11/11/2012Add reply
It also has a very thin rubber sole to begin with and is poorly designed. Their customer service is horrible. First time after 15 years of buying their products I had to spend 27 bucks to ship it just to have it shipped back.. and not even with packing materials.
I'd figure for a 180 dollar shoe you'd have it last more than 3 months. This could be what pushes me to buy Reebok products in the future.
I think Nike could have done a much better job on the colors for breast cancer awareness caps! Gray looks terrible! So drab! 1 Replies - Latest reply on 10/16/2012Add reply
BEAVERTON, OREGON -- Thanksgiving weekend I purchased 2 pairs of Nike shoes. One for my 11 year old and 1 for myself. The kids shoes have completely fallen apart. 2.5 months. Mine the soles are delaminating. This is absurd. ... read full review7 Replies - Latest reply on 10/02/2012
BEAVERTON, OREGON -- Nike's consumer service and/or claims department is staffed by a crew of well trained robots who recite company polices, rules and regulations calmly and contritely, but they provide NO CUSTOMER SATISFACTION and honor NO WARRANTIES whatsoever. Don't buy this product. It is cheaply made, and will NOT be covered under any warranty! You will be asked to return the product to them, you pay the postage, and they will return it back to you and say "their expert inspectors found no manufacturers defects". They will then tell you that you can return the product to them a second time, on YOUR dime again, for a "courtesy" reinspection, with no guaranties that you will receive any customer satisfaction at all!! Just Do It????? I think not! DON'T DO IT!!!! Don't buy Nike!!!!1 Replies - Latest reply on 02/16/2012Add reply
Nike Defected Product
LOS ANGELES, CALIFORNIA -- My Nike shoe fell apart after using it only about 10 times; wrote to Nike and send pictures.
Nike's wrote back saying their return guidelines will not accept DEFECTED products beyond 2 years from the ... read full review3 Replies - Latest reply on 05/22/2012
Just received my decision letter from Nike stating that the sole seperation of my shoe was not a problem that they would fix. Super poor quality and even worse customer service. Will never buy Nike again. 1 Replies - Latest reply on 01/15/2012Add reply
Nike Air Max 90 Premium
BEAVERTON, OREGON -- After only three months of wearing, plus a few more months keeping them in the box, the shoe's rubber outsole ruptured and the midsole cracked. Not being from the States, Nike just doesn't care and their ... read full review2 Replies - Latest reply on 12/03/2011
The store policy is no cash refunds, only in store credit, which would stop people, in the know, from shopping for Christmas presents. Also they speak in front of the customer in their native language, which is very upseting to the customer. I'm talking about the store on 82nd and Foster. 3 Replies - Latest reply on 11/20/2011Add reply
I purchased a pair of black Nike Shoxs and wore them occasionally (2-3 times per month) over a 9 month period- causal wear. When I noticed the that the cloth on both of the shoes was beginning to turn ... read full review2 Replies - Latest reply on 11/20/2011
I purchased a pair of Nike 360 Air Max 2010 running shoes for $160.00 After 2 months the left shoe air bladder developed a leak. I returned the shoes to Foot Locker and spoke with the manager. He looked at the shoes and asked if I had them for 30 days or less, because of the like new look. He inspected the shoe and told me to send it to Nike and download the form. I mailed my shoes off to them, only to told that they were worn by "Nike Inspector". OMG these shoes were not even close to be worn. They had less than 2 months of running, around 100 miles on them. I chose to have them recycled because I was very convinced knowing their condition and what I was told by Foot Locker, that I would get my "defective shoes" exchanged. Not at all. Lost $160 for the shoes and $20 to return them. In return I am out $180.00. Nike is all about money not customer satisfaction. Shame on you Nike!Add reply
Just bought back-to-school shoes for my ten year old son. Nike pair #1 lasted three days, and the rubber tread on the bottoms came unglued. Brought them back to the store, and replaced them with another pair. Different Nike style, slightly more expensive. They lasted one day. This time the front rubber toe cover came unglued along with the bottom tread. Word of advice to Nike: "Get better glue. Your prices are not in line with the inferior quality of your product." I'm thinking that dollar store flip-flops would last longer than your shoes. Yes, I was able to get my money refunded. However, there is the inconvenience factor of having to go back and forth to a retail store on my gas nickel, then wait in a customer service line to return overpriced poor quality shoes.
4 Replies - Latest reply on 08/15/2011Add reply
My review is exactly as Mitch29's. My teenage daughter wore a pair for Nike Frees for about 90 days and the mesh fabric started to wear away from the top of the shoe. I will add that the soles look pristine, and show no wear. I incurred expense to mail the shoes to Nike and they simply denied that the shoe was defective and mailed them back. Do we have to tell Nike that their shoes are being worn by ACTIVE people? These shoes are $90 and lasted 90 days. Bad value, Poor customer service, but they own the world so what can we do?6 Replies - Latest reply on 07/29/2011Add reply