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Nikon Consumer Reviews - Page 3

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Do not buy Nikon D5000
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NEW YORK -- Loved the camera until the "known problem" as Nikon calls it completely froze the camera (on a trip in Europe, no less). Sent it away to get repaired and 2 weeks later received it back, supposedly fixed. Took two photos and the same problem. Have been on hold with "customer" service for 25 minutes waiting to speak to a supervisor as I don't want the camera "repaired" (if they couldn't do it right the first time, why does anyone think they'll be able to fix it the 2nd time??!!) that I want it replaced. Period. The supervisor said they may choose to replace it. Then they also expect me to send it to them AT MY EXPENSE. I've never seen such horrible customer service.

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Customer Beware!
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I sent my D300 in with a bent CF pin, and it came back with a bent pin. After someone on the phone guaranteed that it would be fixed for free, I sent it in again only to have them send me an email saying that that earlier promise to fix it was an "mistake." They want ANOTHER $250 to (not) fix it again. I have now been without my camera for more than a month. Their "F" rating is totally deserved. If I had it do over again there is NO WAY I would trust these people. It seems that customer service has little contact with the actual repair people, and the repair people have zero contact (or accountability) with customers.

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Worst camera ever, followed by worst customer service
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I received a Nikon S630 for Christmas 2009. I didn't use the camera until February when I attended the wedding and realized all the pictures looked terrible. They were blurry and poor coloring. Where my parents bought the camera only allowed returns for 30 days after purchase so I missed my opportunity on that. The camera did have a warranty so I went to Nikon to explain my problem.

Nikon customer service reps are idiots. I submitted pictures to them for their review and they would say the problem was that my settings were on night portrait mode (it was nighttime and I was in a dark place) and for every picture, they had some excuse. To complicate matters, in order to submit pictures and communicate with them they have a complicated, non user friendly system where you must log in to a website to communicate and every few days your account is disabled and your password stops working, the forgot password link does not work and you have to call in to customer service to get set up again.

Long story short, they did not take responsibility for their faulty camera and have taken no ownership over the awful product they sold to me. I will never buy Nikon again and I can't recommend strongly enough that you don't buy a Nikon. I wish I'd read Nikon reviews before.... now that I'm looking I've not found ONE positive review, anywhere.

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Nikon Customer Service is TERRIBLE
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I bought a brand new Coolpix S6000 from Best Buy and about 25% of my pictures were blurry. Nikon 'reviewed' my photos via email and confirmed that there is something wrong with the new camera. They told me that they were not authorized to replace the camera because 'they are just the manufacturer' (How in the world does that make sense? They're just the people who make the cameras so they can't send me a new camera??)

The supervisor (yes, I asked to speak to a supervisor and it only took 2 requests and over 25 minutes to get one on the phone) said he recommend I take the camera back to Best Buy for an exchange. Well, this was the last of this model that Best Buy had (hmm... wonder why?!) and I said if I take it back that I will not exchange it for a Nikon and I will not buy Nikon products again because Nikon doesn't support their product. He said he's sorry I felt that way. Warning: DON'T buy Nikon. If anything goes wrong, customer services isn't the LEAST bit helpful.

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Nikon Inc. Melville
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1300 WALT WHITMAN ROAD MELVILLE, NY, FLORIDA -- Do not buy Nikon, worst customer service I've ever experienced. 5 weeks after buying my camera, lens error, send it back in its original box with everything brand new. First they sent a letter saying it was covered under warranty and then they sent another letter stating that the camera had been tampered with, screws missing/damaged and gave me an estimate that was almost the same cost of the camera.

This camera was in mint condition and they are stating otherwise, how are you supposed to argue with someone that is lying? When you ask to speak to someone else they have nobody and they send you updates via e-mail stating do-not reply, how are you supposed to communicate with someone that's not there?

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Big disappointment!
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DOUGLASTON, NEW YORK -- First used it on my birthday at the end of September, 2009, and less than one month later it was FINITO. Staples will not honor the extended warranty (of course). I did not drop it, nor did I press on the viewfinder. I have 20 years experience in photography (35mm) and this was a birthday present. In two days I am taking it to Nikon in Melville, LI, with a friend who also has a Nikon and we will see. How could Nikon be such junk? I need it for a newsletter.

Another friend was going to buy me a much more expensive Nikon, but I think I will opt for another brand!!! How can the quality of Nikon gone so far downhill? And what about Staples' warranty? I guess it is a way for them to make an extra buck. Never buy a camera from them.

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Don't Buy Nikon
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SAN DIEGO, CALIFORNIA -- Be smart, buy a Canon because Nikon's service/repair does not service or repair. I bought a D60, after 45 days of use, it wouldn't take a picture. So it's been a month since they are waiting for a part. Their customer service is courteous but their promises of an ETA part email to me never materialized three times. Customer service dept's own emails are ignored by other departments. After a month, they can't find a part, does it exist? Are they making it? They only made a few? Don't waste your money on a company that does not have parts or does not have a functional customer service to repair dept. system.

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Nikon Will Go Out Of Business
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EL SEGUNDO, CALIFORNIA -- If they don't start taking care of customers better... In 2007 while on vacation in Hawaii the zoom lens stopped working. The long 800 645 6678 menu gave detailed instructions on returning the camera for repair. The instructions were followed and the camera was mailed to Nikon El Segundo, CA insured and return receipt requested. After an extremely long wait time, with no return receipt received, numerous follow-ups with Nikon El Segundo Service got no results. Nikon El Segundo finally said they had not received the camera, so contacted the Post Office to pay the insurance claim.

The Post Office gave detailed proof of delivery, which was provided to Nikon. Then they asked for the serial number on a camera which was a gift and who signed the unreturned return receipt. It was like starting all over each time they were contacted by email and telephone.

It is now 2009. Almost two years later they finally "found" the camera claiming there were no instructions, name or address. They lied to cover their mistake. They did not even identify themselves on email. I repeatedly asked for a supervisor and got put on hold indefinitely by people who could barely speak English. You would think Nikon wants to provide some goodwill for their reputation and future business by confessing their mistakes and repairing the camera under warranty. So far, it looks like this will have to go to court where Nikon may lie again. Nikon Karma: http://support.nikontech.com

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NIKON Cameras - a big let down
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I bought a Nikon COOLPIX S800 for a $1000. The Camera in the last 20 months been repaired four times - problems with Flash not working, Display not working, and several streaks on the acquired pictures. Once the Camera was sent to Japan for repairs and it took 2.5 months to come back. Till Date I have spent $400 on repairs alone. And to top it all - what was touted as a great camera at time of sale is now not even being manufactured. Too much of heartbreak with NIKON. I would rather stick to SONY or CANON the next time around.

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Warranty Issue.
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MELVILLE, NEW YORK -- I purchased a Nikon Coolpix L6 in January. In May, while I was taking pictures, the camera suddenly quit working and I subsequently lost all of the pictures from my vacation. I returned the camera to their service department, assuming they would repair or replace it under their warranty. The camera was returned to me marked BEYOND REPAIR and the "technician" had indicated that the damage was caused by interior water damage which he states is not covered by the warranty.

I called their service department (1-800-645-6678) and explained that internal moisture damage was impossible as I have never had the camera in an environment where moisture could have gotten into the camera, and damaged it, and that I also keep it in a waterproof plastic bag and in my computer case. The service person stated they have no pictures of the damage, only that their service technicians typically open the camera and, if they see any indication of moisture damage, close the camera and return it to the consumer and deny warranty coverage.

No amount of explanation that I had never had the camera exposed to moisture would reverse her decision even though there is no indication in their records, or to the camera, that there is any "Water damage". I'm extremely frustrated with Nikon and wish there was some way that I could require them to honor their warranty and replace their defective camera.

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Nikon Rating:
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1.6 out of 5, based on 5 ratings and
32 reviews & complaints.
Contact Information:
Nikon
1300 Walt Whitman Road
Melville, NY 11747-3064
1-800-645-6687 (ph)
+81-3-3216-1454 (fax)
www.nikonusa.com
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