DOUGLASTON, NEW YORK -- First used it on my birthday at the end of September, 2009, and less than one month later it was FINITO. Staples will not honor the extended warranty (of course). I did not drop it, nor did I press on the viewfinder. I have 20 years experience in photography (35mm) and this was a birthday present. In two days I am taking it to Nikon in Melville, LI, with a friend who also has a Nikon and we will see. How could Nikon be such junk? I need it for a newsletter.
Another friend was going to buy me a much more expensive Nikon, but I think I will opt for another brand!!! How can the quality of Nikon gone so far downhill? And what about Staples' warranty? I guess it is a way for them to make an extra buck. Never buy a camera from them.
SAN DIEGO, CALIFORNIA -- Be smart, buy a Canon because Nikon's service/repair does not service or repair. I bought a D60, after 45 days of use, it wouldn't take a picture. So it's been a month since they are waiting for a part. Their customer service is courteous but their promises of an ETA part email to me never materialized three times. Customer service dept's own emails are ignored by other departments. After a month, they can't find a part, does it exist? Are they making it? They only made a few? Don't waste your money on a company that does not have parts or does not have a functional customer service to repair dept. system.
EL SEGUNDO, CALIFORNIA -- If they don't start taking care of customers better... In 2007 while on vacation in Hawaii the zoom lens stopped working. The long 800 645 6678 menu gave detailed instructions on returning the camera for repair. The instructions were followed and the camera was mailed to Nikon El Segundo, CA insured and return receipt requested. After an extremely long wait time, with no return receipt received, numerous follow-ups with Nikon El Segundo Service got no results. Nikon El Segundo finally said they had not received the camera, so contacted the Post Office to pay the insurance claim.
The Post Office gave detailed proof of delivery, which was provided to Nikon. Then they asked for the serial number on a camera which was a gift and who signed the unreturned return receipt. It was like starting all over each time they were contacted by email and telephone.
It is now 2009. Almost two years later they finally "found" the camera claiming there were no instructions, name or address. They lied to cover their mistake. They did not even identify themselves on email. I repeatedly asked for a supervisor and got put on hold indefinitely by people who could barely speak English. You would think Nikon wants to provide some goodwill for their reputation and future business by confessing their mistakes and repairing the camera under warranty. So far, it looks like this will have to go to court where Nikon may lie again. Nikon Karma: http://support.nikontech.com
MELVILLE, NEW YORK -- The service that I've received from the Nikon repair department is absolutely pathetic. I purchased a Nikon S710 camera in Sept '08 and was only able to use it briefly (about 45 days) before the first defect. The camera kept displaying a lens error that prevented it from being used. I contacted the Nikon Service department and was told to send the camera in for repair and that the turnaround is typically 7 - 10 days. Thirty days later, my camera is still with Nikon on a parts hold.
The representatives are fairly friendly but not very helpful as they don't seem to have the needed information at their fingertips. It seems that nearly every inquiry has to be emailed to a different department and responses can take up to 48 hours, which is unacceptable for a supposedly cutting edge electronics company. At any rate I am still without my camera and still have no guarantee as to when it will be repaired.
I've called over ten times and cannot seem to get have my call escalated to a supervisor. I even called Corporate only to have the operator blindly forward me to a voicemail mailbox. I did receive a timely phone call but still find myself no closer to resolution. Due to the lack of response, I've resulted to a written letter to the CEO of the company in hopes of having the camera replaced.
Nikon has completely lost my faith as a consumer which is sad since I've always been a die-hard Kodak customer and took the leap to Nikon with this last purchase. It's also unfortunate that this is my first experience with the company.
The intent of this complaint is not to sway your purchase decision but to help you make a more informed one. I'm sure that Nikon makes quality products and I understand that electronics do fail however I am extremely let down by the support I've received from the company. I actually find myself pondering selling the repaired camera online at a loss and buying another camera as I can't imagine going through this again should the camera warrant additional manufacturer repair.
Shortly after obtaining a Nikon Coolpix 4500 camera (approximately $700.00) I found that the model was discontinued and replaced by a more advanced camera... leaving me with a worthless product. How in the world do you expect me to have faith in the purchase of a newer camera? Do you not feel that you have some obligation to protect the consumer from this kind of action?
I bought a Nikon COOLPIX 5800 for a $1000.
The Camera in the last 20 months been repaired four times - problems with Flash not working, Display not working, and several streaks on the acquired pictures. Once the Camera was sent to Japan for repairs and it took 2.5 months to come back. Till Date I have spent $ 400 on repairs alone. And to top it all - what was touted as a great camera at time of sale is now not even being manufactured. Too much of heart break with NIKON.
I would rather stick to SONY or CANON the next time around.
MELVILLE, NEW YORK -- I purchased a Nikon Coolpix L6 in January. In May, while I was taking pictures, the camera suddenly quit working and I subsequently lost all of the pictures from my vacation. I returned the camera to their service department, assuming they would repair or replace it under their warranty. The camera was returned to me marked BEYOND REPAIR and the "technician" had indicated that the damage was caused by interior water damage which he states is not covered by the warranty. I called their service department (1-800-645-6678) and explained that internal moisture damage was impossible as I have never had the camera in an environment where moisture could have gotten into the camera, and damaged it, and that I also keep it in a waterproof plastic bag and in my computer case. The service person stated they have no pictures of the damage, only that their service technicians typically open the camera and, if they see any indication of moisture damage, close the camera and return it to the consumer and deny warranty coverage. No amount of explanation that I had never had the camera exposed to moisture would reverse her decision even though there is no indication in their records, or to the camera, that there is any "Water damage". I'm extremely frustrated with Nikon and wish there was some way that I could require them to honor their warranty and replace their defective camera.
ALEXANDRIA, VIRGINIA -- I ordered a Nikon D70S through Marriott Rewards on March 17, 2006 for use at a once in a lifetime event to capture the military funeral of one of my best friend's father, who was a very historic figure. The promised delivery date was April 6, 2006. On that day the camera never arrived, so I called Marriott Rewards, who said that they would contact NIKON directly about the status of the shipment. They also informed me that NIKON had up to 48 hours to respond. A phone call back to Marriott Rewards on April 7th turned up that NIKON HAD NOT responded to the inquiry.
I called MARRIOTT Rewards again on the 10th of April, and NIKON had still not responded, Marriott Rewards sent another inquiry and when I called on the 11th of April, again NO RESPONSE from NIKON.
Marriott Rewards has been excellent in trying to get me my camera. IT's NIKON that is being unresponsive. Marriott Rewards has elevated the issue within their organization, but NIKON is the real problem here.
I have been patient, but this event is a ONCE IN A LIFETIME happening and NIKON has been TOTALLY UNRESPONSIVE AND IRRESPONSIBLE.
CONTACT ME BY TELEPHONE (they can get the number from Marriott Rewards)and IMMEDIATELY SEND ME MY D70S CAMERA OUTFIT PLUS TWO EXTRA Re-chargable BATTERIES (for the angst and lack of customer service) VIA FEDERAL EXPRESS OVERNIGHT FIRST DELIVERY.
Send me a letter of apology and fire the person that has been ignoring Marriott Rewards inquiries. They need to learn about customer service.
I never thought I would want to vent like this, but I also never thought I would have a problem like this, either!!
In January of 2003, I bought a Nikon Coolpix 2500 Digital Camera. I used it approximately 2 times a month until close to the end of April, when it wouldn't work any longer. I took it back to the store, where it was sent in for repairs, which took approximately 5 weeks. So now it's the end of May, and my camera is back with me. I didn't need to use it until a couple days ago. And when I went to use it, as soon as I turn it on, the display freezes. I can't pull up a menu, I can't do anything. If I go into the picture mode, to take pictures, the dang thing freezes on start up on the Coolpix logo. If I go into review mode, I see the last picture I took, and that's it. I can't review any pictures. So I try to shut it off. And guess what?? It won't shut off, either!! The only way to get the camera to shut off is to take the battery out of the camera.
I contacted Nikon Customer service who sent me an email stating:
I apologize for your inconvenience. Did you send your camera to Nikon for repair? If not here is our service information.
Title: How do I get my Nikon product repaired?
I hope this helps you out.
Have a great day!
Now how useless is that?? I stated in my original letter the same thing as I typed up at the top. That I had sent it in for repair and they had my camera for 5 weeks and I had just got it back!! How clueless are these people?? I actually asked what their return policies were for a LEMON.. and he completely IGNORED my question on that, too!!
I have resent my original email and the CSR's comment back to Nikon for clarification.. I just want a camera that works. Why is that SO difficult???