NEW YORK -- I purchased a Nikon L-820 which took horrible, blurry pictures. Camera was under 1 yr warranty. Returned camera at my expense, and did not hear a thing from Nikon for 5 weeks. I was then told they were waiting for parts. Long wait-where do these parts come from-China or Japan? After arguing with them over the excessive wait, they sent me another defective camera, the L-810. Contacted Nikon-again, and they requested sample pics. I sent them 8 pics to Mr. David [snip] (all about customer service, ha ha-what a joke) and he accused me of editing the pics. What a dork, what do they think, I have all day to send emails, make phone calls, take blurry pics, and forward them to a company that then accuses me of editing the pictures? I just want a damn camera that works. I paid $300.00 for the original camera, and still do not have a working camera. Nikon refused to give me a refund or allow me to pay the difference for a better camera. Nikon is fine-as long as you get a fully, functional camera, but if you don't-you're screwed, cause Nikon will not do a thing to make it right. I'm making a complaint with BBB, Attorney General and FTC!Add reply
For my birthday I received a digital camera a Nikon Coolpix S6100, the quality of this is complete junk, touch screen doesn't function properly and the picture quality is awful the worst of any digital camera I've used in the past. All the images come out orange, I've read the manual I've adjusted settings, this camera is simply defective! Yes Nikon you need to admit you sold a defective product, it happens; and as a customer I'm understanding that defects happen. What is not acceptable is how I was treated by Nikon's customer service departnment when calling in on my defective camera, one of the most rude customer service departments I've ever dealt with. I was told to send it in and they'll "look at it" and to send in copies of pictures I took that were orange, how inconvient. All I wanted to do was exchange my defective camera, really Nikon that's how you treat your customers? Unacceptable!2 Replies - Latest reply on 02/01/2012Add reply
Nikon USA doesn't even know the meaning of customer service. Nikon web site is so antique you don't even have a detailed follow up of what you repair order status is while UPS or FedEx allow you real time to know where your package is... Nikon ask you for an email address but don't know how to use it. You receive snail mail for all kinds of pretext slowing the process. They even managed to loose my American Express charge authorization!!!
1 Replies - Latest reply on 12/13/2011Add reply
It took me over a month and close to $300 to get a perfectly fine D300 sensor to be cleaned.
My next camera is a Canon!
Camera does not come with a take along printed guide. When I called to request one (as my vacation has no computer access) I was told they would not provide a printed manual, that I could print the few hundred pages of CD and bring all those with me everywhere and implied my request was unreasonable. They also acted as though I was wasting their time when I called and were very rude. The camera was expensive, my request was reasonable and they should be able to supply a portable instruction guide for their products.
2 Replies - Latest reply on 09/22/2011Add reply
Had I known this before I purchased my new camera I would NOT BUY FROM NIKON!!
Customer Service a horror!
I purchased this camera for my 86 y. o. father to have some fun with. He doesn't have a computer, but could plug this camera into his TV and view his pics and videos. However, NIKON is too cheap to include ... read full review3 Replies - Latest reply on 01/09/2011
SINGAPORE -- My wife was in Singapore for business and told her to get a lens.. She got overcharged $1,000 US for a AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR (5.5x).. The retail store was called Cameratalk in Singapore. Sales guy name was Eric.. There are lots of things I should have done before sending her to buy this lens, but really try to hope that most people are honest.. This is not the case at Cameratalk.. . So we are going to try the small claims route.. I don't blame my wife for this mess.. I blame myself for not doing my homework.. but this really has to stop and this place needs to be closed down! I have their phone number..006563339161.. Please see the website of other people who got ripped off at this store.: http://cameratalkpteltdsg. blogspot.com/2009/01/boycott-this-shop-at-sim-lim-square.html
1 Replies - Latest reply on 12/01/2010Add reply
I would think that Nikon would pull their brand from this god awful place..
Nikon customer support / Nikon D80
Let me start by saying that I loved my Nikon D80. Great camera that took incredible shots - when it worked. Lens 18-200 went in for repair 2X under warranty with auto focus lock issues. After that, body ... read full review
NEW YORK -- Loved the camera until the "known problem" as Nikon calls it completely froze the camera (on a trip in Europe, no less). Sent it away to get repaired and 2 weeks later received it back, supposedly fixed. Took two photos and the same problem. Have been on hold with "customer" service for 25 minutes waiting to speak to a supervisor as I don't want the camera "repaired" (if they couldn't do it right the first time, why does anyone think they'll be able to fix it the 2nd time??!!) that I want it replaced. Period. The supervisor said they may choose to replace it. Then they also expect me to send it to them AT MY EXPENSE.
1 Replies - Latest reply on 10/31/2010Add reply
I've never seen such horrible customer service.
Before sending your camera in to Nikon's official repair services, check out the Better Business Review of Nikon:
3 Replies - Latest reply on 07/31/2011Add reply
I wish I had. I sent my D300 in with a bent CF pin, and it came back with a bent pin. After someone on the phone guaranteed that it would be fixed for free, I sent it in again only to have them send me an email saying that that earlier promise to fix it was an "mistake." They want ANOTHER $250 to (not) fix it again. I have now been without my camera for more than a month.
Their "F" rating is totally deserved.
If I had it do over again there is NO WAY I would trust these people. It seems that customer service has little contact with the actual repair people, and the repair people have zero contact (or accountability) with customers.
Discontinuation of product
Shortly after obtaining a Nikon Coolpix 4500 camera (approximately $700.00) I found that the model was discontinued and replaced by a more advanced camera... leaving me with a worthless
product. How ... read full review11 Replies - Latest reply on 05/23/2010
I wish I had never bought a Nikon
I had bought a Coolpix S610c series camera. After two months of use it would no longer take pictures, displaying a "lens error" screen. I sent it in for repair after speaking to a customer service ... read full review
1300 WALT WHITMAN ROAD MELVILLE, NY, FLORIDA -- Do-not buy Nikon, worst customer service, I've ever experienced, 5 weeks after buying my camera, lens error, send it back in it's original box with everything brand new, first they sent a letter saying it was covered under warranty and then they sent another letter stating that the camera had been tampered with, screws missing/ damaged and gave me an estimate that was almost the same cost of the camera.
This camera was in mint condition and they are stating otherwise, how are you supposed to argue with someone that is lying, when you ask to speak to someone else they have nobody and they send you updates via e-mail stating do-not reply, how are you supposed to communicate with someone that's not there.
DOUGLASTON, NEW YORK -- First used it on my birthday at the end of September, 2009, and less than one month later it was FINITO. Staples will not honor the extended warranty (of course). I did not drop it, nor did I press on the viewfinder. I have 20 years experience in photography (35mm) and this was a birthday present. In two days I am taking it to Nikon in Melville, LI, with a friend who also has a Nikon and we will see. How could Nikon be such junk? I need it for a newsletter. Another friend was going to buy me a much more expensive Nikon, but I think I will opt for another brand!!! How can the quality of Nikon gone so far downhill? And what about Staples' warranty? I guess it is a way for them to make an extra buck. Never buy a camera from them.2 Replies - Latest reply on 10/27/2009Add reply
I received a Nikon Coolpix camera for Christmas and found it to be pretty user friendly and took good pictures. I did however have a problem with the camera (battery not holding charge, camera taking ... read full review4 Replies - Latest reply on 07/09/2009
Don't Buy Nikon
SAN DIEGO, CALIFORNIA -- Be smart, buy a Canon because Nikon's service/repair does not service or repair. I bought a D60, after 45 days of use, it wouldn't take a picture. So it's been a month since they are waiting for a part. ... read full review4 Replies - Latest reply on 12/06/2009