HEMPSTEAD, NEW YORK -- Buyer Beware!!! Bait and Switch!!! I made an appointment with internet manager ** at 1PM on 2/12/13. When I arrived I asked for her at the front desk. She was paged and a moment later a salesmen ** greeted me. I told him I was waiting for **. He stated that she gets Nissan internet leads and he was the salesmen assigned to me. I know that salespersons often try to steal one another's customers, but I agreed to have him help me.
I knew something wasn't right when he had no idea what vehicle I came in for. I told him a 2012 Nissan Pathfinder LE in dark grey. He came back about 10 minutes later saying he couldn't find it. It could have sold already. In front of ** I found the vehicle on my smartphone with the Stock #: UN22939. He said he would get the key and meet me outside. After 10 minutes I walked back in the dealership to find ** joking with two other sales guys. I said what happened?
With key in hand he went outside and brought me the Pathfinder. Folks, what happened next made my blood boil. The Pathfinder he brought not even close to what was shown online. ** argued with me that was it. I said look at the list of features online and the ones on the window of the vehicle. No leather, no navigation, no moonroof, no nothing. He said I guess they made a mistake but I do have a white one with what you're looking for, for only $29,000.
I lost it. I demanded to talk to **. He repeated several times that she does not even work in the building. ** confirmed the appointment the night before and told me she personally saw the vehicle and it was beautiful. All lies! The vehicle ** brought out was a mess. Damage on the driver side door. The seats were all stained, the interior was disgusting. Scratches everywhere. It looked like a family with kids drove cross country and returned it dirty.
I left furious and in the parking lot I call ** at the phone she called me on. She answered, I told her what happened and asked where she was? ** was in the dealership the whole time. I asked repeatedly why she lied to me about the Pathfinder and its condition and why ** to my face told me she didn't work in the building. All she said was ** would never say that.
Please do not waste your time with these clowns. The salespeople are all standing around like its a place to hangout. The worst experience I have had with a dealership. FYI the vehicle is still listed on there website. I guess to bait and switch another customer.
I just recently purchased a 92 Pathfinder for my 17 year old son - couldn't pass up the deal. After he did some upgrading, he was so proud of his first ride. After a month of riding around with a smile on his face, disappointment set in. While on his way to work the brakes failed, then the shocks fell off. While attempting to fix shocks we noticed that the frame was so rusted that the rear end was completely detached. This frame is so bad that no one will tow it to the dealership. Thank God my son didn't get killed.
DALLAS, TEXAS -- I had dual problems. First, I have had fuel gauge problems since day one. The fuel level sensor was recalled. I have had that repair 3 times. The second time, Pathfinder wouldn't start while fuel gauge showed empty. Towed to Firestone. No codes. After putting in 2 gallons of gas, it started. I had Nissan do the fuel level sensor recall repair. Fuel gauge still off.
About a week later, fuel gauge dives to empty. I filled up and gauge still showed empty. Later that evening, it wouldn't start, same as last time - it turns over but won't start. I had it towed to Nissan. In addition to needing the fuel level sensor replace for the 3rd time, now I'm told that it needs a IPDM for $754.00. No codes stored in the computer.
One of three things is going on here. 1) Does a fuel level sensor that reads dead empty prevent the fuel pump from running? If so, the IPDM issue is BS. 2) Coincidence of both failures is a bit much to believe. 3) If bad IPDM does not throw a code, then Nissan is very familiar with this problem. From internet checks, that appears to be the case. Nissan needs to step up on this and issue a recall.
SOUTH AFRICA -- Please help me locate the e-mail address for the customer service or the director of Nissan Head Office in Tokyo. We are driving a Nissan Pathfinder. What an amazing vehicle, but unfortunately it could not take the punch of South African conditions and Nissan South Africa are not willing to cooperate regarding this matter. I want to recommend the Pathfinder to consumers but with the type of treatment we received from Nissan in South Africa I am not at all convinced that I want to associate myself with Nissan any more.
I choose to believe that Nissan deserve a chance to prove themselves and that Nissan should not be put down because of bad service in South Africa. Therefore I am requesting the contact details of Nissan's head office in Tokyo. I still believe that Nissan did not build a 4x4 vehicle with the excellent reviews of the Pathfinder to just allow the small percentage of the South African market to spoil their name. I also believe that Nissan value their clients. Please prove me right by allowing me to present my case to Nissan's head office.
MILTON, PENNSYLVANIA -- I'm the type of person that takes care of my things so when I discovered frame rust on my 95 Nissan Pathfinder it really pissed me off. I have dumped a lot of money in this thing. The exhaust went - had to be replaced 3 times. Now the body is rusting everywhere. I Keep making the repairs but it keeps coming back. They tell me it's rusting from the inside out. Now the frame is really bad. Can't even put it on a lift. They say it will come apart. The frame is shot no way in hell it will even pass inspection. Went to junk yards looking for replacement parts but hell there are none - just rusted out junk like mine now.
I wonder if there are any that haven't rusted out like this. By the way did I mention the first 4 yrs it was garage kept really. I THINK Nissan should stand behind its product like Toyota has. I know what I'm buying next and it won't be a Nissan. One piece of crap is enough. I see they still have this problem so beware.
MILFORD, CONNECTICUT -- The short of it I purchased a brand new Nissan Pathfinder LE in January from Napoli Nissan of Milford, CT. 2 weeks later the paint came off the front bumper while washing the car. The local dealer and Nissan rep agreed there was something very wrong with the paint on my car. Months later they approved to paint the front bumper under my new car warranty. I asked for an extended warranty since no one could explain what had happened to the car. No go.
I filed a BBB Autoline complaint and scheduled for an arbitration hearing. Nissan was willing to hear my request. They agreed (through the BBB Autoline rep) to give me an extended warranty for 60 months/100,000 miles and paint my car. Once the BBB complaint was closed they reneged on the deal. I had gone to the dealer just days after the case closed and the dealer informed me Nissan corporate canceled my warranty on the paint.
After two months of waiting I have no warranty and no paint job. 4 month old car and the paint is falling, chipping off everywhere - wipes off on a microfiber cloth when drying your car - Nissan couldn't care less and deceived me to close the BBB case.
JACKSON, TENNESSEE -- My wife just purchased a 2007 Pathfinder LE from Carlock Nissan in Jackson Tennessee. Needing to find out why the doors did not lock when putting vehicle into drive - the first question from the service rep was: Did you purchase the vehicle here? That was not the correct answer I was looking for. Answer to initial question is that no Nissan products offer auto lock and unlock. That is an unsafe condition for my wife and it needs to be corrected. It only takes a computer change in the vehicle. So far no resolution from Nissan Hotline.