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2009 Nissan Sentra Blows-Up at only 64K Miles - Claim DENIED
Posted by Adam933 on 10/02/2012
FRANKLIN, TENNESSEE -- I purchased a pre-owned 2009 Nissan Sentra from a dealership that only had 40K miles on it. At 64K miles, the 3rd cylinder blew from an undetermined cause. Dealership said it required a new engine ($5,500 + Labor). Warranty on engine is 60K (yes, I was only 4K over the warranty). Dealer referred me to Nissan USA consumer affairs, where I opened a claim. Claims basically ignored me. After calling twice a day and leaving messages for "RHonda," the Regional Manager, I was finally called back and said my claim was denied. Really? Only 4K over and they wouldn't help whatsoever?

I want the world to know how horrible Nissan's Consumer Affairs department is; how terrible their products are (blowing a cylinder at 64K miles), and that everyone should be aware that if you get into a tight spot, and bought a Nissan, too-bad, so-sad.

     
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Posted by trmn8r on 2012-10-02:
Are there maintenance records that show a complete service history of the car? It's hard to know how the engine was treated (eg was the oil ever run low, was it overheated?). Have you found where there is a history of this problem with other vehicles having the same engine?

I can see Nissan stepping up to the plate to cover a car with no warranty (4K over is expired) only as a rare exception, unless there is a known issue that has affected others.
Posted by FoDaddy19 on 2012-10-02:
I think it would've been nice of them to maybe meet you halfway or something, but since the warranty has expired, they are under no obligation to do anything for you. I'd be curious to find out what caused the problem. Having a piston fail is very rare.
Posted by BigAl on 2012-10-02:
Automobile manufacturers might have a little more empathy for the original owner.
Posted by Vinnie11 on 2012-10-03:
That's a lot of miles in a short period of time, you're a second owner, and it's out of warranty. I can see where they may be hesitant to extend themselves. You cannot vouch for how the original owner drove or maintained the vehicle. I do not think it is typical of Nissan's in general though. We just got rid of a '97 with over 270,000 miles and it was still going strong.
Posted by CrazyRedHead on 2012-10-03:
Are you sure it was bought with 40,000 miles on it and not 140 or 240 thousand miles? Are you sure that the odometer hasn't flipped over? I have a 01 van with 165,000 miles on it.
Posted by Slimjim on 2012-10-03:
Crazy, it's an 09 and considering the poster bought it with 24k less miles on it, meaning the purchase had to be likely a year ago or more, it's pretty safe to say the mileage stated isn't in error.
Posted by CowboyFan on 2012-10-03:
trmn8 is right. The OP has no knowledge whether the vehicle was hot-rodded by the original owner, properly cared for, ran low on oil, or any number of other things that could affect the engine - maybe that's why that person wanted to sell it, because they knew the car was abused.

I saw a 1969 Chevrolet Camara on sale at a dealer years ago, that only had 3,500 miles on it - but it been driven a quarter mile at a time--drag racing.
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Incompetent service and lack of responsibility
Posted by AlexB on 11/07/2006
NEW YORK -- In early 2005 the ‘Check Engine’ light came on in our 2001 Nissan Sentra. Here is the timeline and how much it cost us to finally get the problem resolved:

4/20/2005 - $592.58 – We took the car to Central Ave. Nissan (140 Columbus Ave., Tuckahoe, NY 10707) to resolve the ‘Check Engine’ light issue. We had repairs done according to their recommendations; however it didn’t take care of the problem.

7/11/2005 - $37.00 – Our car failed an inspection because of the ‘Check Engine Light’. The only way to resolve this is by fixing the problem or getting a waiver.

8/04/2005 - $1,213.81 – We have all oxygen sensors replaced as that is the only solution the mechanics can come up with. This still doesn’t fix the problem however we receive a waiver and are able to pass the inspection with it. We are warned that if we don’t resolve the problem within a year that we won’t be able to pass next year’s inspection.

8/09/2006 - $0.00 – Before this year’s inspection we took the car to Nissan East Coast Auto Group (340 Sylvan Ave, Rt 9 W, Englewood Cliffs, NJ). They told us that this problem was a part of a recall and performed all repairs free of charge. This fixed the problem.

We spent a total of $1843.39 because Central Ave Nissan wasn’t able to figure out the problem on 4/20/2005.

We wrote Nissan a letter and received a reply stating that the vehicle is outside of the manufacturer's warranty. This is complete nonsense since this repair was mandated by a national recall. I spoke to Jason Greer, the Regional Specialist for the Northeast Region and he made it clear that Nissan of North America refuses to take any responsibility for the quality of their cars and the competence of their auto repair staff.
     
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Posted by Miles on 2007-01-13:
Do not let up on them. You have to continue to call, and call, and call and complain. I have a 2002 Nissan Altima that had to have an engine replacement in December '06 due to the incompetence of the staff at a Nissan Dealership. I checked into the Lemon Laws for my state and contacted a lawyer. It appears the problem I was having with my car was the result of a recall and they had to fix the problem before they sold me the car and did nothing. I called about 6 times and talked to 5 different associates until I threatened to ruin the company with a lawsuit. If it was a recall issue that caused your problems, they have to pay you back.
Posted by bvalenzuela on 2007-02-06:
I'm having similar issues with my 2001 Nissan Sentra and am out about $2700.00. I started with my vehicle engine light turned on, a hard crank, and when it did start, it would shake horribly like it was going to shut off. I have taken my vehicle to a local mechanic 3 times, which replaced one ignition coil, spark plugs, camshaft & crankshaft position sensors. Third time they could not find anything wrong or diagnose the issues I was still having. Next I thought I should take it to the dealership, maybe I will have better luck with the dealership, will they diagnosed it to a random misfire, but were only able to catch it once as I recalled and needed it to occur more than just once for them to do something about it. So my last resort is AAA where it has been in and out since December. My new repairs have been another coil pack, (because there are five, so I have been told), replace my spark plugs, because I needed special ones, (since the ones which were just replaced the month prior were wrong), replace coolant temp sensor, replace battery, crank sensor (wait I think I already had that one done too?) free of charge for that one, a whole new five pack of ignition coils, (because my so called ecm fried all them now) and I have saved the best and most expensive for last, an electronic control module. I am at a lost of what to do with my car.
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Bad car
Posted by Observer on 03/10/2005
ALISO VIEJO, CALIFORNIA -- I bought a new Nissan Sentra 2000 in 2000 and in five years it has run only 41000 miles. It started making a noise on turning the steering whenever it was parked. On getting it checked up, the dealership told me that the power steering rack is faulty and it costs $1050 and including the labor and alignment charges, it would cost about $1800+. What a rip-off! I contact the consumer section of Nissan and after making me wait for more than 3 weeks and endless phone calls from my side, all they had to say was "Sorry, we cannot help. It has run out of warranty".
I just fail to understand why it is designed so poorly that a minor problem should lead to such high repair costs.
Besides this, there are several other nagging problems with the Sentra. I strongly recommend that people NOT buy this car by being influenced by Nissan's advertizing gimmicks. Their styling and marketing is good, but under the hood, it sucks and all the nuts and bolts fall apart pretty soon.
     
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Posted by scorpiohead on 2005-03-10:
That's life. Your car is 5 years old and like the expression says, "S**t Happens"
Posted by Greatbridgedriver on 2005-03-10:
Consider getting a used steering rack from an internet used parts site. It will lower the cost by 75% and get an independent shop to install.
Total parts/labor cost might be $500. My Nissan from 1990 has been great- 160,000 miles.
Posted by The Nissan Guy on 2005-03-15:
I have been a Master Tech for Nissan for 22 years and I am wondering if you have had your car serviced regularly, because if you have I have never seen Nissan not stand behind their product, even out of warranty. I have not seen a bad Sentra and racks are usually not a problem with this vehicle. I would contact Nissan 1-800-Nissan1 and explain your situation again if you already have and if they are refusing there must be a good reason for it!
Posted by observer on 2005-04-11:
Thanks for your comments. I have had the car serviced regularly at the dealership and even have the original invoices. I called Nissan and the only explanation they had was - "Sorry, your warranty has expired". Even I know that!
Posted by laklisa on 2009-05-19:
Man I am a die-hard Nissan fan. I had a 2001 nissan Sentra-might still have had it if I had not wrecked it. It was a bad wreck and I walked away with just scratches. When I went to get a new card-I got a 2002 Nissan sentra. I have had it since then and the only problems I have had with it is because of my stupid mistakes. I plan on getting antoher Nissan when I go in a few months to look for a new car. My oldest brother also works in the Nissan plan in Canton, MS-another reason to be a die-hard fan!
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