FRANKLIN, TENNESSEE -- I purchased a pre-owned 2009 Nissan Sentra from a dealership that only had 40K miles on it. At 64K miles, the 3rd cylinder blew from an undetermined cause. Dealership said it required a new engine ($5,500 + labor). Warranty on engine is 60K (yes, I was only 4K over the warranty). Dealer referred me to Nissan USA Consumer Affairs, where I opened a claim. Claims basically ignored me. After calling twice a day and leaving messages for "**," the Regional Manager, I was finally called back and said my claim was denied. Really? Only 4K over and they wouldn't help whatsoever?
I want the world to know how horrible Nissan's Consumer Affairs department is, how terrible their products are (blowing a cylinder at 64K miles), and that everyone should be aware that if you get into a tight spot, and bought a Nissan, too-bad, so-sad.
NEW YORK -- In early 2005, the ‘Check Engine' light came on in our 2001 Nissan Sentra. Here is the timeline and how much it cost us to finally get the problem resolved: 4/20/2005 - $592.58 – We took the car to Central Ave. Nissan (140 Columbus Ave., Tuckahoe, NY 10707) to resolve the ‘Check Engine' light issue. We had repairs done according to their recommendations; however it didn't take care of the problem.
7/11/2005 - $37.00 – Our car failed an inspection because of the ‘Check Engine' light. The only way to resolve this is by fixing the problem or getting a waiver. 8/04/2005 - $1,213.81 – We have all oxygen sensors replaced as that is the only solution the mechanics can come up with. This still doesn't fix the problem. However, we receive a waiver and are able to pass the inspection with it. We are warned that if we don't resolve the problem within a year, that we won't be able to pass next year's inspection.
8/09/2006 - $0.00 – Before this year's inspection, we took the car to Nissan East Coast Auto Group (340 Sylvan Ave, Rt 9 W, Englewood Cliffs, NJ). They told us that this problem was a part of a recall and performed all repairs free of charge. This fixed the problem. We spent a total of $1,843.39 because Central Ave Nissan wasn't able to figure out the problem on 4/20/2005.
We wrote Nissan a letter and received a reply stating that the vehicle is outside of the manufacturer's warranty. This is complete nonsense since this repair was mandated by a national recall. I spoke to **, the Regional Specialist for the Northeast Region and he made it clear that Nissan of North America refuses to take any responsibility for the quality of their cars and the competence of their auto repair staff.
ALISO VIEJO, CALIFORNIA -- I bought a new Nissan Sentra 2000 in 2000 and in five years, it has run only 41,000 miles. It started making a noise on turning the steering whenever it was parked. On getting it checked up, the dealership told me that the power steering rack is faulty and it costs $1,050 and including the labor and alignment charges, it would cost about $1,800+. What a ripoff!
I contact the consumer section of Nissan and after making me wait for more than 3 weeks and endless phone calls from my side, all they had to say was, "Sorry, we cannot help. It has run out of warranty." I just fail to understand why it is designed so poorly that a minor problem should lead to such high repair costs. Besides this, there are several other nagging problems with the Sentra. I strongly recommend that people NOT buy this car by being influenced by Nissan's advertising gimmicks. Their styling and marketing is good, but under the hood, it sucks and all the nuts and bolts fall apart pretty soon.