I bought a brand new 2006 Nissan Xterra with 26 miles on it. After driving 4,666 miles in 4 months, the clutch burned out and was replaced under warranty and said to be faulty. Not even three years later, but a month after the three-year warranty expired, the clutch burned out again with only 18,000 miles on the car. I took the car to my mechanic who looked at it and said that it was faulty with some problem with the pressure release.
At that point, I called Nissan Consumer Affairs and spoke to a representative that said that I should have it towed to a Nissan Dealer and it would be investigated to see if they should pay for it. I did so almost 5 weeks ago. I had it towed to the same dealership that worked on the clutch the first time. A decision was supposed to have been reached 2 weeks ago.
Since then, I have received periodic phone calls from the regional representative ** at Nissan Consumer Affairs who leaves a message or has someone leave a message simply stating for me to call him back. Every day I have called him and have left messages or have not been able to get through.
I have explained to ** voicemail on numerous occasions that I am a teacher and possibly the best way to reach me is to leave a detailed message as to the state of the affairs or to call my school and I will have the secretary interrupt my class for me to receive the phone call. Neither has happened. I have called an alternate number twice in the past two days and stated the problems and how I have not been able to speak to a person or to get any information.
In the meantime, the dealership cannot work on the car and is ready to close the ticket on it since it has been 5 weeks. Also in the meantime, I have not had a car. I have had stick shift cars/manual transmissions for the past 16 years. My Honda Civic had 100,000 miles and I never replaced the clutch. My Saab had 80,000 miles on it before someone hit me and totaled the car, but the clutch was never replaced. In addition, it is clear that I don't drive a tremendous distance since I have had the car for over 3 years and the mileage is only at 18,000 miles.
TALLAHASSEE, FLORIDA -- I bought a used 2007 Xterra, run 6000 miles from Toyota in Tallahassee. I took to Nissan in Tallahassee for service when it was around 10,000 miles. They told me that I had to change the battery. I was shocked, but I did. Next when my car had 29000 miles I took it to Nissan for service. They told me that the belts and brakes were completely gone and quoted around 770 bucks for that service.
I was awestruck and argued that that was shocking for Nissan cars! I did not get it done. I took my car to where I bought it from. Got the service done for just 50 dollars and they said nothing was wrong with it and my car is doing great! What is Nissan trying to do?? Guess make money out people for nothing. No wonder they are losing business. We are poor people and don't deserve this kind of treatment.
ALL OVER, VIRGINIA -- I currently own a 2003 Nissan Xterra. It has a continuous knocking under the engine block. Oh did I say I've been an auto tech for 35 years? Nissan claims they cannot hear this loud noise but 14 other techs from other known shops can.
Beware of Nissan, they lie and deceive their customers especially Passport of Alexandria and Cowles of Woodbridge. Their customer care are the most unknowledgeable people about autos I've ever talked to and dealt with. Beware, Nissan company does not care about their customers at all.
In my experience, if a customer does complain about noises you better believe there is a noise. After all they drive the car and know if there's a drivability problem. Believe me there's a problem, you just have to find it instead of just tell the customer it's normal!!! Beware of Nissan!!!