Nissan Consumer Reviews - Page 2

LINDENHURST, NEW YORK -- My name is **. I took my car to Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701, to get fixed. We gave them the car early 10/5/07 Friday morning and told them what the problem was. The car was not turning over. We spent the entire day without the car my husband took the day off. We called to get the status, car was not ready.

They called us later and said, there was sludge in the engine, they needed to change the Valves Assembly, do an oil change, in addition, we have to change the Right Control Arm {part of the front end} to fix the problem. We gave them permission to work on the car. A little before closing Nissan called and told us the car was fixed and done. We went to pick up the car at about 5 o'clock, they told us the car was fixed here is your bill. We were happy, we paid and left. Then my husband started the car and the problem was never fixed only to find out the car was the same yet, we paid $1,300 for the service.

They did not resolve the problem we came in for, so we brought the car back on Saturday 10-6-07. So now they did another Diagnosis and it was an issue with the Electronic Control Module. They said they fixed the ignition problem which was the original problem, only this time when they gave back the car my husband drove the car, he had to drive at the speed of 30 to 40 miles per hour on the Highway because we were given the car back with a new problem that did not exist when we brought the car in originally.

The entire front end of the car was shaking, if you hit a crack on the road the car would lose control, even at the lowest speed going straight, you could see the car swaying side to side. We could NOT believe it. I went back to them, they told me to bring the car in again, but my husband would not have been back in time as they would be closed so I told them I would be there first thing the following morning. I requested a loaner car which they reluctantly gave. They asked me to use my 2nd car.

Next morning I was there at 7 am drop the car, did not hear from them till 3 PM, they finally stated they found the problem and I would have to pay an additional $750.00!! I was now stunned. I said to ** the assistant Manager are you serious, what is the problem? He gave me a bunch of front end technical mambo jumbo, then told me I need new struts. I asked him why did he not inform me of this problem when I first brought in the car when they diagnose the car and I also reminded him of the fact that when I brought the car in, it had no Strut problem in that area or else we would have requested service for that.

I also remind him that the car was not shaking when I brought the car in. If that was one of the problems with the car I would have said so and not risk the life of my family to save a few bucks! They refuse to fix my car unless I paid for it, by then I was so frustrated and upset. I called the corporate office, and they said they would investigate and it would take some time. We only have 2 cars and one is just for local driving.

We are stuck and feel that we have been cheated and disrespected, when ** the assistant Manager saw how upset I was, because I told him it was criminal to give us back a car in the state that it was and risk my family's lives, just to make a few extra bucks, he became arrogant and cocky and ask me to leave, then I ask him how can he sleep at nights. I told him, if God was not protecting us, somebody could have gotten killed. I told him that they were taking advantage of me because I was a woman.

I asked for my keys and preceded out of the door he turned around chuckled and said, you have a great day now, being sarcastic. I responded, have a nice day? You destroyed my car and you expect me to have a nice day. Since then we did some research and found out, it was when they changed the Arm, which is what exacerbated the problem, not quite sure what that has to do with the ignition, however that was what he said affected the struts. This is what we are now being told by **, the Manager.

I went back to speak to ** and he said that they did not give us the car in that condition that it was our fault, we must have hit a pot hole. Yet ** told us that they were supposed to change the struts previously when they did the Arm job. My question was why did the expert not inform us of this, and gave us the car back without informing us? It is clear to me that they are covering their behinds at this point. We need your help. I told them that they ought to be ashamed of themselves. Please know that this has been going on for years. I want to bring attention to this matter because I want them to know that they are playing Russian roulette with people's lives.

In my heart, I know that some of the accidents on the road is contributed to some mechanic somewhere, that was negligent or was rushing to meet quota or just simply did not care or simply just greedy. I want to put them to shame because this is a dangerous game being played and it may save a life or the life of our loved ones, by constantly calling them out and making them responsible. Since then, my husband took another day off to bring in the car and request that they fix it. They refused. We had to rent a car in the interim which cost us an additional $200+.

This is a very big company. I know that it would cost me more money to get it fixed by Nissan, but I wanted to take the car to the company that created the car, where the experts are. In return it took 3 or 4 trips, and fight for a loaner car and the problem was still not resolved, they created a new problem while demanding more money, not fair, not fair at all. This is not good Customer Relationship. They simply did not care at all.

They in turn, told me I did not buy the car from them take the car where I purchased it, my question was why did they take my money and I was never told that the car must be serviced where the car was purchased. ** Tel# 1-866-799-1690 extension 1672 from the corporate office finally called me Thursday 10-18-2007 at 2:30 after several calls to her and said that there was nothing they can do because I was upset at the people they did not want me in their facility.

However, I was the one that called the cops because they would not help me. The cops told me what to do because it was a civil matter. I told them I called them because I did not know what else to do because they were mocking me, the manager ** said to me, go ahead do what you got to do when I told him I will take this to the next level if they do not help me, we have never had an unsatisfied customer, ** the manager replied. When I said that to the two Officers they chuckled and said, Mrs. That is not true, we have been called here many times for the same reason they are not telling the truth.

I requested a police report at that point, the Officers said because no one was hurt and it was a civil matter they could not write one up. But they told me if I do exactly what they said I would get help. I did not get my car fixed in hope Nissan would fix the car without charging me an extra $750.00 for a problem they created. But when I realized they were not going to help me, I then called George's Auto repair shop located at 37 Hempstead Turnpike, Farmingdale, NY 11735 {516}-249-2805 they were recommended to me by the Rental car service.

This has brought me to tears because it could have cost me my family and they would not have stepped up to be accountable. I am seeking full reimbursement as they did not fix the problem that they created. We paid more money out of our pocket because of their negligence. I do not want to take this to another level or to the media I am just requesting reimbursement and not one is listening. Please Help!!

After many attempts of seeking restitution from Nissan and their HEADQUARTERS, after their repair shop totally destroyed the front end of my car and charging me for unnecessary work to fix a simple ignition problem that was not fixed until the second trip to the shop, they charged me for work they claimed would need to be done in order to fix the problem on the third trip to the company they returned the car with my front end damaged, while demanding that I'M required to pay for the work necessary to fix the problem.

Their augment is that because the car has 106,000 miles on it was deem to happen yet, that is not the condition I gave them the car. My car was not shaking or shimming on the road at all if it was I would have requested that the car be inspected for that. I am a mother of three children I would not have risked the lives of my family for a few bucks!! Theses big companies have been robbing the little people to long and getting away with it and I am a woman that has had it with repair shops taking advantage of the customers.

I have gone to the top of the Corporate Office of Nissan and all they had to say to me was SORRY WE DON'T GIVE BACK ANY MONEY. IN OTHER WORDS YOUR ARE SCREWED DEAL WITH IT. NOT OUR PROBLEM!! Unless Nissan is one of your sponsors, I need some help because no one seems to care about the smaller people. It becomes our word against the repair shop, they cover their behinds and we are stuck with the bill! Not so. I am sure that there are a lot of similar situations regarding Nissan and they should stop ignoring their CUSTOMERS. I WILL NEVER EVER PURCHASE ANOTHER NISSAN.

It is my understanding that BMW, MERCEDES BENZ value their customers with high regards and that is going to be my future car. Can I get some help here? I have all the documents to verify my concern.

HEMPSTEAD, NEW YORK -- Keep in mind I drive a 2008 Nissan Pathfinder that drove beautifully before the 1st of July... Hello I am writing to share my disgust about the service department at Nissan of garden City NY. I dropped my car off yesterday to be reviewed for a clapping sound on the right front passenger side of the vehicle. I dropped it off at 8:45 a.m., approximately. I wasn't advised that it was ready for pick until 4:45 p.m.

When I pick up the vehicle I was told there was a problem with the front emergency brake cord and that the problem was resolved, but when I drove the vehicle off it had given me more problems than ever before. This vehicle started to give off a vibration whereas it didn't feel like the wheel were stabilized or balanced properly. It drove like the mechanic took the weights off of them in order to cause the ride to be uncomfortable. I am extremely extremely upset right now. I noticed the uncomfortable ride after I pick my 2 year old up from day care and the last thing I needed was for to lose control on the parkway and get into an accident as a result.

Livid and all I bought the vehicle back to the dealership and what does the assistant manager tell me it was something I must have did before I bought the vehicle to be serviced. This gentleman wasn't very customer service oriented at all in fact he was very rude and non-sympathizing. The manager ** tells me it's the tires. I know it's not the tires because I just bought this truck brand new last October.

I feel like I have been profiled and disrespected because I am a young African American man who has been stereotyped and labeled. When in fact I am very educated, I have a college degree, I have served my country in the U. S. Military and I am now serving my city as a police officer. I am not looking for any handouts because of my accomplishments, but I need you to understand that I have been totally screwed over by your service department.

If this problem was fixed then I would not be writing you about it right now. I have no reason to make any false statements against your company but I sincerely feel I have been bamboozled unnecessarily. I have written the Better Business Bureau about this matter, ABC, NBC, CBS, News 12 Long Island and every other outlet available to let this region know that I have been screwed over by your service dept. Again I am not looking for notoriety or a free handout but I think the right thing to do is restore my car to the ride I experienced before I left the dealership yesterday morning. Thank you for your time!

INDIANAPOLIS, INDIANA -- I purchased a one-owner Infiniti FX35 with about 60,000 miles and the dashboard started developing bubbles which in time have got progressively worse. I called the Infinity dealership shortly after the purchase and questioned them about the problem. Since I had found online that many had the same issue I didn't expect much. I was told by both the dealership and Nissan/Infiniti corp. that there was nothing being done about the issue. The problem is now so bad that the first thing anyone says when getting into my car is "What happened to your dash?"

When I googled recently about the cost to repair the dash I noticed that there is now an extension to the warranty that will repair the dash. Called (Jan. 2013) and yes it was extended, but no, my extension had expired (May 2012). I would think it would have been good customer service, and not at all hard to do, for the dealership to notify all their "loyal" customers affected by the issue. When I questioned the dealership and corporate I got conflicting responses from "since it is not a recall there was no notification made," to "there was a letter sent out which may have been sent to the original owner."

Both seemed more concerned with my service information and how often I brought my car into the dealership for maintenance. I had work done to the car a few months after purchasing the car about $800 in repairs, and was told additional work was needed (about another $400). That turned out not to be necessary. Also when they called about the work being done, I mentioned that there was a rattle under the car that sounds like something was loose if they could check that out. I was told it was an additional $75 to check that.

That rubbed me the wrong way since I just paid $20,000 for the car and within a few months it is in the dealership needing about $1,000 repairs. I also brought it in again recently because it seemed nobody else was able to replace the battery. I did get general oil changers, brakes and general maintenance elsewhere. That seems to be an issue with them. Anyway, I asked that since I questioned that problem twice before any extension was issued and then was never notified once an extension was issued, where I was at fault for not being aware that an extension time. I was told I did nothing wrong but there is nothing that would be done for me.

It seems like the Nissan/Infiniti took ownership with the dashboard problem, but not too proactive in putting the word out and seems like if there are still problems the issue would still be a result of poor workmanship or inadequate materials. Read the posts, this is very widespread! I am a loyal customer and would like to be treated the same in return.

I am very disappointed by the non-action of Nissan. I co-signed a loan and the payments were being made by the primary account holder. The primary account holder made a payment every month, some on time and some late that I am aware of. I rarely received a call from Nissan demanding payment since the primary account holder was making payments. In the month of September 2009 I made two payments totaling over 600 dollars. The account at that point was up to date. The primary account holder was going to make the final two payments to the account to pay it off early.

Let's just say the remaining amount of the loan is under 600 dollars. Nissan did not contact me by telephone or by letter nor did they contact the primary account holder who I co-signed with that they are sending our account to a collection agency for the remaining amount. So I get a call at my work demanding payment for the remaining amount from the collection agency. I told them on the phone that I don't have the money and that I cleaned out my savings to make the last payments 2 weeks ago. They did not care, they demanded the last amount.

I told them on the phone that I don't know who they are and why they are calling me. They told me that Nissan handed our account to them and I told them why because the account is current and that Nissan never notified me of this action on our account. They told us that we must have broken some type of agreement with Nissan. I didn't understand so I ended up calling Nissan. I couldn't get any logical reason why they didn't tell us by letter or phone call that they are no longer handling our loan.

So basically my complaint about Nissan is the non-action of not receiving any kind of correspondence that our loan was handed over to another company I never heard of. I was shocked by the call I received and I just don't blindly trust somebody I have never worked with directly. I did not give that new company any money and I will not until I receive something in writing from them. I am disappointed in Nissan for not advising me about the actions they took with my account. For this I will never purchase a car from them again, even with cash.

The primary account holder on our loan was paid every month and I even made some payments to the account. So, I will never do business with the company again. There is no point for me to as I am just very disappointed. It feels pretty crappy being caught off guard with zero warning. Customer Service is very important these days, especially with the current state of the economy.

TOTOWA, NEW JERSEY -- Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up. It said I should go to any dealership to get it fixed for free. Went to this dealership on route 46, Totowa, NJ for service. They fixed it, I took the car home and barely made it to my street - the car broke and wouldn't start. My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal. Then he poured some gas directly into the engine and the car started. So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car.

I paid to have it towed back to them. It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700. When I went to pick up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have. I called the police and the officer said that for the past 15 yrs., this has been happening pretty often at this particular dealership.

I am pregnant (in my 9th month), on maternity leave and I'm due any week now! Obviously money is a big deal to me. I do not have a baby crib or even a bassinet. Now, because of this big expense I just had I won't have a bed for my little one, I cannot afford it! I get an impression that they do it on purpose to make money. So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will find a way to fool you and make money off of you. They will make any small problem a big one! People BEWARE!

GARDEN CITY, NEW YORK -- On 3/14/09 I visited Nissan of Garden City in order to purchase a car. I met with a sales person named **. After taking my application, he informed me that he would get me approved for a 2007 black Nissan Murano at a cost of $14000. As part of the agreement he agreed to pay the remainder of my existing car note for my 2000 Toyota Sienna at $6298.00, which was a huge incentive. He said it would take 10-14 days to be approved because this was a "special arrangement".

On 3/26/09 I called ** to explain that I needed to continue to make payments on my Toyota Sienna. He apologized for the inconvenience and said that he would make 2 payments totaling $1006 with "voucher money" from the dealership. He asked for my bank account number so he could transfer the voucher money into my account, allowing me to pay my current car note. I later found out that this transfer was deducted from my down-payment, in violation of our agreement.

On 4/2/09, I told ** that I refused to wait any longer and that I wanted a refund. He reassured me that I could pick up the new car on Thursday, 4/9/09. However, on 4/9/09 when I called ** to arrange for pickup of the new car, he stalled. I did not hear from ** at all that day, although I tried contacting him repeatedly. The next morning I finally spoke to him and requested a refund again; he then transferred all but $50 back into my account. I later called Nissan of Garden City to make a formal complaint and get the $50 refunded. However, I was told that no one was available and that the sales manager would return my call. I have not received any call to date, nor have I received the $50 I am owed.

I would like my refund of $50, as well as to lodge a formal complaint regarding the business practices of the sales staff at Nissan of Garden City. I am also concerned about the exposure of my personal and confidential financial information unnecessarily and would like some recourse taken as to the security of my information.

NEW PORT RICHEY, FLORIDA -- Ferman Nissan of New Port Richey, Florida has set a new record for poor service and apathy, a record previously held by Nissan of Clearwater, Florida. Clearwater Nissan: About one year ago, I took my 2004 Nissan Frontier to the Nissan dealership in Clearwater, Florida for an oil change. I had made an appointment for a specific time to assure fast service. I waited in the lobby.

After two hours, I inquired as to the status of any progress. No work had been started and the representative made it obvious that he did not care that it had not been started and did not care that I wanted to leave without the work being done. The truck was where it had been moved to after I handed over the keys. I left with the truck and without the work being started.

New Port Richey Nissan: On 12/27/07, I took my 2004 Nissan Frontier to the Nissan dealership in New Port Richey, Florida for an oil change and tire rotation. I had made an appointment for 8:30 am to assure fast service. I had made the appointment with Brian ** (ID **) but spoke with Jason when I left off the truck. I waited at a friend's house nearby. After 4 ½ hours, I called and spoke with Jason who said the truck would be “ready in 10 minutes” but that he would call when it was ready for pick up. Thirty five minutes later, Brian called to say the truck would be “ready in 10 minutes” and I could come pick it up.

Twenty minutes later the truck was ready and I left with it. Neither Brian nor Jason apologized for taking 5 ½ hours for this simple maintenance nor did either explain or express any reason for such an absurd delay. Their voices and general attitude dripped with apathy. I asked a man who identified himself as “one of the managers” why it was taking so long. He said that he did not know since “we're just not that busy right now.” He said he would check but I did not see him again.

Saturn of Clearwater: My previous car had been a Saturn and I was used to quality service completed within a reasonable time by a friendly staff. Taking my car to Nissan after being used to Saturn care was certainly a rude awakening.

FRANKLIN, TENNESSEE -- I bought my daughter a new Nissan Rogue (her first) and the Transmission died in the very first month. I have called, sent several emails and written letters to the Management of Nissan, Mr. Carlos Ghson, President, Mr. Hiroto Saikawa, Mr. Al Castignetti and others and have NOT heard from any one of them. I have lodged complaints with their Customer Relations department and was rudely accosted by one **, who told me there was nothing they could do, short of replacing the transmission. I asked that an extended warranty be issued on the vehicle as it was unreliable, but was denied that privilege.

Nissan has lousy cars, bad service, callous customer relations and they deserve to play second fiddle to Toyota, Honda, Kia, Hyundai and other car manufacturers. I will NEVER buy another Nissan again and I would encourage anyone reading this article to refrain from doing so either.

Be careful when buying a Nissan! I first purchased a Nissan Exterra and when the dealership could not get the ABS system to keep working, they traded me for a new 2005 Nissan Frontier LE. Yesterday the truck cut out leaving me stranded on the freeway several times, the last time with a diesel right behind me. I was able to restart and barely got to the closest repair location from there. After testing all afternoon yesterday and today, they finally figured out it was the IPDM. The part is not available anywhere, due to so many consumers needing it. Japan cannot keep up with orders and it could be as much as a month to get the part - and the truck does not run without it!

There should be compensation for this inconvenience as well as a recall due to the many of us who are stuck with no vehicle to drive due to the faulty design on the system. I am stuck now, no car, little money and nothing anyone seems able to do. Nissan Corp representative simply stated "what can I tell you, it is what it is." Awesome customer service. Any suggestions for me? This could very well cost me my job as I am in outside sales in an area with very little work available. Wonderful.

Do you own a Nissan with rusted out frames and undercarriages? We have started to TRY to get some help but it will take all of us to band together to try to get something done. We have filed a complaint with the NHTSA (National Highway Traffic Safety Administration) and the ODI (Office of Defects Investigation). If enough of us register complaints and this organization can determine a pattern of the same thing happening to numerous people on numerous trucks they can deem it a defect, if an investigation is opened and a defect can be determined they can force Nissan to issue a recall.

Please contact us today for full details. We own a 1995 Nissan XE pickup, started rusting at the age of 8 with low 60's mileage. This is only an attempt to try to resolve this issue but if no one complains to the right place nothing will ever be done. It's only a 5-10 minute phone call. Thanks in advance. **.