MEDFORD, NEW YORK -- The radiator leaks into the transmission oil and destroys the transmission. The tiny set screws on the V6 swirl valve throttle plate come loose and get sucked into the engine, destroys the engine. The front shock and the strut mounts rust out and could cause a crash. Recall on this one.
ALABAMA -- Nissan cars are junk. Beware, do not buy one. Costs more to keep running than payments. No use to complain to them. They treat you like dirt and take your money. Guaranteed, trans. will go out on all their vehicles. I wish they would go bankrupt and out of business. I have never dealt with a company with such bad customer relations. Have they ever heard of the customer comes first and is always right?
DALLAS, TEXAS -- They took 31 days to 'process' their own payment extension agreement, then reported us "over 30 days" late to credit agencies and refuse to remove it. This was the only irregularity in our long, perfect payment history and they beat us up with their own incompetence and refuse to make it right and rescind the report. Never again Nissan or, of course, their financing.
FRANKLIN, TENNESSEE -- $2000.00 worth of work that should have been covered under the warranty, not honored. I went for an inspection before my warranty expired. I made an appointment on 2/23 and was seen on 2/26. The car at that point had 269 more miles past the warranty. This was major work and they did not honor it.
HEMPSTEAD, NEW YORK -- I purchased a certified used car from them at which time I purchased the extended warranty because I was told I could cancel any time. I have been trying to cancel that warranty to no avail. I later learned that they included the warranty in the final price of the car and made it look like I was given the warranty as a compliment so there is nothing to cancel since I did not pay for it. That is not true because the car was advertised on the internet for $4000 less than I paid for it so I did pay for the warranty.
I purchased my 2004 Nissan Armada used and also purchased the top of the line extended warranty for it. The warranty cost over $2,000 and I hardly used it over the 3 years I had it. Well, as it happens the warranty ran out and problems occurred. The one I want to tell you about is the rear heat and air conditioning lines. I started having problems with my heat and was told my coolant lines were leaking. It was to cost close to $1,000 to have them replaced, because the "Body had to be lifted off the frame" to replace them???????????? Great Engineering EH?
The part was $200 and the rest was labor. WELL, I decided to just have the rear heater lines bypassed to save me the money...GOOD THING! This summer I had air conditioning problems...same issue... All the heater and Air Conditioning Lines are in the same group and that is the $200 part. The body has to be lifted off the frame to replace them. So now I have no choice if I want air conditioning. I contacted Nissan, complained about the engineering and asked if they would provide any assistance. I explained the warranty ran out 17,000 miles ago.
They called me back and said they would not provide any help. Guess what vehicle I don't purchase again?
TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with mi in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed. After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel my self. Changed the bearing and a hub.
And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.
I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.
My 2007 Xterra with 18000miles just had its battery die. It was subtle, i.e. it was find yesterday, and dead today. When I said to the dealer that the vehicle is only 27 months old, he said "they all do that". Nissan customer service said that I received a 50% pro-rated credit for the battery which still ended up costing me $65 out-of pocket. My 4 Ford trucks before this foreign engineered thing never cost me a penny during the warranty period. I can't wait to see what the next early life failure will be and what it will cost me. Buy American, even if they are all using our tax dollars to survive poor management decisions!mmangemetnce