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Wheel Bearing
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TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with me in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed.

After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel myself. Changed the bearing and a hub. And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.

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Nissan Refuses to Help
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I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.

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Dead Battery at 27 Months
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My 2007 Xterra with 18,000 miles just had its battery die. It was subtle, i.e. it was fine yesterday, and dead today. When I said to the dealer that the vehicle is only 27 months old, he said "They all do that." Nissan customer service said that I received a 50% pro-rated credit for the battery which still ended up costing me $65 out-of-pocket. My 4 Ford trucks before this foreign engineered thing never cost me a penny during the warranty period. I can't wait to see what the next early life failure will be and what it will cost me. Buy American, even if they are all using our tax dollars to survive poor management decisions!

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Rip off and tricks of Nissan of Smithtown NY
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ST JAMES, NEW YORK -- Went to buy a car from the dealer, they were rude, the salesman was all over the place with so many tasks to do. They started with 8.9% interest rate, and convinced me in order to get a better deal I have to buy a package that was useless, and costed me 3,000 $ extra. They also had charged my credit card before going over the finances and details of the deal. Originally they agreed to pay all the extra cost, then on the documentations they charged me every penny. They are dishonest and it is a big scam. Don't go there. Please don't buy anything from them.

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1995 Nissan 4WD King cab SE
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MAINE -- My Nissan Pickup is a beauty until you look underneath and see the frame. The truck only has 87K on it and it's practically brand new looking with new tires and shiny chrome wheels and a body finish that shines just like the day it was new. I thought my case an oddity until I came online and could see that there are literally thousands of Nissan owners in the same debacle I am in.

Why isn't Nissan doing something for us? They used to be a decent vehicle and now they are junk. To send a perfectly good vehicle to the junk yard is a crime. I will definitely never buy another Nissan. Why can't they get it right with the rust problem? It's pathetic what Americans are having to deal within the auto industry. The prices keep going up and you get less and less quality and the service is a huge frustration because they never get it right.

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Very Bad Service, Felt Like Cheated
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NORWICH, CONNECTICUT -- I went to Nissan of Norwich to buy a Nissan Rogue. I told the salesperson over phone that I don't have a car and he offered me a ride from my home to showroom. I told him the best price that I was getting from another dealer, and this guy at Nissan Norwich told me that he would either match or beat the best price I had.

After he took me there, first he told me that he would not be able to match that price and when I said that OK I would buy it from the other dealer he started negotiating and finally ended up at a price below my best offer. This was my first car, so I did not have any insurance. I told him that I would go home check options about insurance and come back next day and take the car. I was even ready to pay the initial payment.

And then guess what, he asked me to buy the insurance and take away car right then and refused me to give back a ride home. I was like 40 minutes drive away from my home in the middle of nowhere. I was so pissed off. Finally I called one of my friends to pick me up. And of course I did not buy that car.

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Nobody Wants a Lemon Even Nissan
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VALDOSTA, GEORGIA -- I purchased a 2007 Nissan 350Z in March. I was very impressed with the car for the first 1,000 miles especially since I traded my 04 350Z for this one. I have always been a big Nissan fan and have purchased three cars from them to show my loyalty. This is no more!!! I started having problems with the clutch pedal 2 weeks after I got the car. The pedal started losing pressure one morning and by the end of the day almost all pressure was gone and the ability to put the car in gear diminished.

I made it to Griner Nissan in Valdosta GA, where they attempted to bleed the clutch system which was not working so they ordered a master cylinder and replaced it which took 6 days. I got the car back and everything seemed fine until I drove home from work the next day and found myself coasting into the garage at 2 in the morning because the pedal pressure went out again. This time Nissan tells me "well if it is not the master cylinder it must me the slave cylinder" which was re-designed in 06 as an internal slave within the transmission. (smart move Nissan). The part was back-ordered and they did not know when the part would be in.

After 2 weeks of waiting for this part I called Nissan consumer affairs which I might add is completely worthless. I talked to several people on the phone and they were complete robots with no intelligence. It takes some sort of skill to handle angry consumers. The Regional manager finally called me a week later because he was out sick and no one bothered to handle his cases. He said they would do what they could to get a part for my vehicle and also they would compensate me for the time it was down. Nissan said they would give me 2 months payments or buy my car back.

Well May 18th I got my car back and if you remember I bought it brand new on March 22nd. I drove it for a weekend exited about having it back well that was short lived. It broke again... same thing I took the car back to Nissan called headquarters and asked them to buy it back. I get a call a week and a half later and Nissan tells me they will not repurchase the vehicle or compensate me in any way. So I filed with the BBB and also with the GA Governors office for consumer affairs and I am also debating a civil suit against Nissan for the time I have been without a car and the amount of stress this car has caused.

I will never purchase a Nissan product again with the chance Nissan might actually have to stand behind their product. The car was driven 16 days total and I have been 62 days and counting without. If car dealers are going to over charge you for vehicles they should at least stand by them. When I asked the dealer to make good on the product he sold me he said he would loose money if he helped me out. That is a shame we would not want them to loose money to keep a customer. The next time I am in IRAQ serving this country I will pray for all of you back in the US getting robbed by corporations on a daily basis.

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Awful service
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MASSACHUSETTS -- I bought my 2002 Nissan Maxima last year from Nissan of Natick in Massachusetts. Two weeks ago, I was driving home from work and my "Service Engine Soon" light came on and my car started to slow down and then stopped moving. Fortunately, I had enough time to pull over before the car had broken down. Nissan does not have 24 hour Roadside Service so I had my boyfriend call his AAA to get a tow truck. I was really upset because this car was only a year and a half old, and this should not have happened. So the following morning, I called the service center to let them know why my car was there.

They told me they would get back to me later after they do some tests but they were really booked that day. I spoke to them later that day and they told me they could not finish the tests until tomorrow, but they think it is the throttle control. I asked about a loaner car but they said the loaner cars were booked until the end of July. And Nissan only paid for rental cars if I had bought the extended warranty but I didn't buy that. I called them the next day and they still did not finish the diagnostics.

I called them again the day after around closing time (on a Friday) and they told me that it appears to the engine control module but they need to run one more test to finally determine what it is wrong with my car. They left me a message on Monday and said that it is definitely the ECM and they would need to get a part overnighted. So basically, they had my car starting Wednesday morning to get it tested and repaired but it took them until Monday to finish the diagnostics.

On Tuesday, I called again (they called me twice during this whole crisis), and they told me that they had overnighted the wrong part and they would get the right part and hopefully it will come the following day. I called again on Wednesday and Thursday but the part still had not come in. Friday was the 4th so it was a holiday, which meant I would not get my car until Monday. This means my car has been in the shop for almost 2 weeks, and I had absolutely had no car to drive. I had told them that I really needed my car back asap because I was to go on a road trip for that weekend, plus it was an inconvenience for me having to wait for rides to work.

I rely heavily on my car and they could not even provide me with a loan car to drive. I had to call the service center every day. They told me they would get back to me, but I was the one who had to pick up the phone to call them to check the status on my car. They kept telling me that they gave me an option to rent a car, but why should I spend more money when I am spending a hefty payment on a new car I had bought last year. Needless to say, I have no car to drive right now and it has been almost two weeks. I am so irate with Nissan and the service center people. The service is awful!

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Nissan
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MASSACHUSETTS -- I bought my 2002 Nissan Maxima last year from Nissan of Natick in Massachusetts. Two weeks ago, I was driving home from work and my "Service Engine Soon" light came on and my car started to slow down and then stopped moving. Fortunately, I had enough time to pull over before the car had broken down. Nissan does not have 24 hour Roadside Service so I had my boyfriend call his AAA to get a tow truck. I was really upset because this car was only a year and a half old, and this should not have happened. So the following morning, I called the service center to let them know why my car was there.

They told me they would get back to me later after they do some tests but they were really booked that day. I spoke to them later that day and they told me they could not finish the tests until tomorrow, but they think it is the throttle control. I asked about a loaner car but they said the loaner cars were booked until the end of July. And Nissan only paid for rental cars if I had bought the extended warranty but I didn't buy that. I called them the next day and they still did not finish the diagnostics.

I called them again the day after around closing time (on a Friday) and they told me that it appears to the engine control module but they need to run one more test to finally determine what it is wrong with my car. They left me a message on Monday and said that it is definitely the ECM and they would need to get a part overnighted. So basically, they had my car starting Wednesday morning to get it tested and repaired but it took them until Monday to finish the diagnostics.

On Tuesday, I called again (they called me twice during this whole crisis), and they told me that they had overnighted the wrong part and they would get the right part and hopefully it will come the following day. I called again on Wednesday and Thursday but the part still had not come in. Friday was the 4th so it was a holiday, which meant I would not get my car until Monday. This means my car has been in the shop for almost 2 weeks, and I had absolutely had no car to drive. I had told them that I really needed my car back asap because I was to go on a road trip for that weekend, plus it was an inconvenience for me having to wait for rides to work.

I rely heavily on my car and they could not even provide me with a loan car to drive. I had to call the service center every day. They told me they would get back to me, but I was the one who had to pick up the phone to call them to check the status on my car. They kept telling me that they gave me an option to rent a car, but why should I spend more money when I am spending a hefty payment on a new car I had bought last year. Needless to say, I have no car to drive right now and it has been almost two weeks. I am so irate with Nissan and the service center people. The service is awful!

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Woman Rip off by Amity Nissan Repairshop in LongIsland
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LINDENHURST, NEW YORK -- My name is **. I took my car to Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701, to get fixed. We gave them the car early 10/5/07 Friday morning and told them what the problem was. The car was not turning over. We spent the entire day without the car my husband took the day off. We called to get the status, car was not ready.

They called us later and said, there was sludge in the engine, they needed to change the Valves Assembly, do an oil change, in addition, we have to change the Right Control Arm {part of the front end} to fix the problem. We gave them permission to work on the car. A little before closing Nissan called and told us the car was fixed and done. We went to pick up the car at about 5 o'clock, they told us the car was fixed here is your bill. We were happy, we paid and left. Then my husband started the car and the problem was never fixed only to find out the car was the same yet, we paid $1,300 for the service.

They did not resolve the problem we came in for, so we brought the car back on Saturday 10-6-07. So now they did another Diagnosis and it was an issue with the Electronic Control Module. They said they fixed the ignition problem which was the original problem, only this time when they gave back the car my husband drove the car, he had to drive at the speed of 30 to 40 miles per hour on the Highway because we were given the car back with a new problem that did not exist when we brought the car in originally.

The entire front end of the car was shaking, if you hit a crack on the road the car would lose control, even at the lowest speed going straight, you could see the car swaying side to side. We could NOT believe it. I went back to them, they told me to bring the car in again, but my husband would not have been back in time as they would be closed so I told them I would be there first thing the following morning. I requested a loaner car which they reluctantly gave. They asked me to use my 2nd car.

Next morning I was there at 7 am drop the car, did not hear from them till 3 PM, they finally stated they found the problem and I would have to pay an additional $750.00!! I was now stunned. I said to ** the assistant Manager are you serious, what is the problem? He gave me a bunch of front end technical mambo jumbo, then told me I need new struts. I asked him why did he not inform me of this problem when I first brought in the car when they diagnose the car and I also reminded him of the fact that when I brought the car in, it had no Strut problem in that area or else we would have requested service for that.

I also remind him that the car was not shaking when I brought the car in. If that was one of the problems with the car I would have said so and not risk the life of my family to save a few bucks! They refuse to fix my car unless I paid for it, by then I was so frustrated and upset. I called the corporate office, and they said they would investigate and it would take some time. We only have 2 cars and one is just for local driving.

We are stuck and feel that we have been cheated and disrespected, when ** the assistant Manager saw how upset I was, because I told him it was criminal to give us back a car in the state that it was and risk my family's lives, just to make a few extra bucks, he became arrogant and cocky and ask me to leave, then I ask him how can he sleep at nights. I told him, if God was not protecting us, somebody could have gotten killed. I told him that they were taking advantage of me because I was a woman.

I asked for my keys and preceded out of the door he turned around chuckled and said, you have a great day now, being sarcastic. I responded, have a nice day? You destroyed my car and you expect me to have a nice day. Since then we did some research and found out, it was when they changed the Arm, which is what exacerbated the problem, not quite sure what that has to do with the ignition, however that was what he said affected the struts. This is what we are now being told by **, the Manager.

I went back to speak to ** and he said that they did not give us the car in that condition that it was our fault, we must have hit a pot hole. Yet ** told us that they were supposed to change the struts previously when they did the Arm job. My question was why did the expert not inform us of this, and gave us the car back without informing us? It is clear to me that they are covering their behinds at this point. We need your help. I told them that they ought to be ashamed of themselves. Please know that this has been going on for years. I want to bring attention to this matter because I want them to know that they are playing Russian roulette with people's lives.

In my heart, I know that some of the accidents on the road is contributed to some mechanic somewhere, that was negligent or was rushing to meet quota or just simply did not care or simply just greedy. I want to put them to shame because this is a dangerous game being played and it may save a life or the life of our loved ones, by constantly calling them out and making them responsible. Since then, my husband took another day off to bring in the car and request that they fix it. They refused. We had to rent a car in the interim which cost us an additional $200+.

This is a very big company. I know that it would cost me more money to get it fixed by Nissan, but I wanted to take the car to the company that created the car, where the experts are. In return it took 3 or 4 trips, and fight for a loaner car and the problem was still not resolved, they created a new problem while demanding more money, not fair, not fair at all. This is not good Customer Relationship. They simply did not care at all.

They in turn, told me I did not buy the car from them take the car where I purchased it, my question was why did they take my money and I was never told that the car must be serviced where the car was purchased. ** Tel# 1-866-799-1690 extension 1672 from the corporate office finally called me Thursday 10-18-2007 at 2:30 after several calls to her and said that there was nothing they can do because I was upset at the people they did not want me in their facility.

However, I was the one that called the cops because they would not help me. The cops told me what to do because it was a civil matter. I told them I called them because I did not know what else to do because they were mocking me, the manager ** said to me, go ahead do what you got to do when I told him I will take this to the next level if they do not help me, we have never had an unsatisfied customer, ** the manager replied. When I said that to the two Officers they chuckled and said, Mrs. That is not true, we have been called here many times for the same reason they are not telling the truth.

I requested a police report at that point, the Officers said because no one was hurt and it was a civil matter they could not write one up. But they told me if I do exactly what they said I would get help. I did not get my car fixed in hope Nissan would fix the car without charging me an extra $750.00 for a problem they created. But when I realized they were not going to help me, I then called George's Auto repair shop located at 37 Hempstead Turnpike, Farmingdale, NY 11735 {516}-249-2805 they were recommended to me by the Rental car service.

This has brought me to tears because it could have cost me my family and they would not have stepped up to be accountable. I am seeking full reimbursement as they did not fix the problem that they created. We paid more money out of our pocket because of their negligence. I do not want to take this to another level or to the media I am just requesting reimbursement and not one is listening. Please Help!!

After many attempts of seeking restitution from Nissan and their HEADQUARTERS, after their repair shop totally destroyed the front end of my car and charging me for unnecessary work to fix a simple ignition problem that was not fixed until the second trip to the shop, they charged me for work they claimed would need to be done in order to fix the problem on the third trip to the company they returned the car with my front end damaged, while demanding that I'M required to pay for the work necessary to fix the problem.

Their augment is that because the car has 106,000 miles on it was deem to happen yet, that is not the condition I gave them the car. My car was not shaking or shimming on the road at all if it was I would have requested that the car be inspected for that. I am a mother of three children I would not have risked the lives of my family for a few bucks!! Theses big companies have been robbing the little people to long and getting away with it and I am a woman that has had it with repair shops taking advantage of the customers.

I have gone to the top of the Corporate Office of Nissan and all they had to say to me was SORRY WE DON'T GIVE BACK ANY MONEY. IN OTHER WORDS YOUR ARE SCREWED DEAL WITH IT. NOT OUR PROBLEM!! Unless Nissan is one of your sponsors, I need some help because no one seems to care about the smaller people. It becomes our word against the repair shop, they cover their behinds and we are stuck with the bill! Not so. I am sure that there are a lot of similar situations regarding Nissan and they should stop ignoring their CUSTOMERS. I WILL NEVER EVER PURCHASE ANOTHER NISSAN.

It is my understanding that BMW, MERCEDES BENZ value their customers with high regards and that is going to be my future car. Can I get some help here? I have all the documents to verify my concern.

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Nissan Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 7 ratings and
40 reviews & complaints.
Contact Information:
Nissan
18501 S. Figueroa St.
Gardenia, CA 90248
310-532-3111 (ph)
www.nissan-na.com
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