Nissan - Page 3

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1.3 out of 5, based on 7 ratings and
42 reviews & complaints.
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Nissan
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MASSACHUSETTS -- I bought my 2002 Nissan Maxima last year from Nissan of Natick in Massachusetts. Two weeks ago, I was driving home from work and my "Servce Engine Soon" light came on and my car started to slow down and then stopped moving. Fortunately, I had enough time to pull over before the car had broken down. Nissan does not have 24 hour Roadside Service so I had my boyfriend call his AAA to get a tow truck. I was really upset because this car was only a year and a half old, and this should not have happened. So the following morning, I called the service center to let them know why my car was there. They told me they would get back to me later after they do some tests but they were really booked that day. I spoke to them later that day and they told me they could not finish the tests until tomorrow, but they think it is the throttle control. I asked about a loaner car but they said the loaner cars were booked until the end of July. And Nissan only paid for rental cars if I had bought the extended warranty but I didn't buy that. I called them the next day and they still did not finish the diagnostics. I called them again the day after around closing time (on a Friday)and they told me that it appears to the engine control module but they need to run one more test to finally determine what it is wrong with my car. They left me a message on Monday and said that it is definitely the ECM and they would need to get a part overnighted. So basically, they had my car starting Wednesday morning to get it tested and repaired but it took them until Monday to finish the diagnostics. On Tuesday, I called again (they called me twice during this whole crisis), and they told me that they had overnighted the wrong part and they would get the right part and hopefully it will come the following day. I called again on Wednesday and Thursday but the part still had not come in. Friday was the 4th so it was a holiday, which meant I would not get my car until Monday. This means my car has been in the shop for almost 2 weeks, and I had absolutely had no car to drive. I had told them that I really needed my car back asap because I was to go on a road trip for that weekend, plus it was an inconvenience for me having to wait for rides to work. I rely heavily on my car and they could not even provide me with a loan car to drive. I had to call the service center everyday. They told me they would get back to me, but I was the one who had to pick up the phone to call them to check the status on my car. They kept telling me that they gave me an option to rent a car, but why should I spend more money when I am spending a hefty payment on a new car I had bought last year. Needless to say, I have no car to drive right now and it has been almost two weeks. I am so irate with Nissan and the service center people. The service is awful!
     
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Anonymous on 2003-10-09:
I found out Nissan didn't have roadside service when my2003 altima didn't start and it cost$60(AAA)to tow it in.Isn't this something that should be standard on a new car?Sure it was a cold morning,but my aerostar with 103 thousand started right up.My car also did not start when I was at my house,76 miles from a Nissan dealer.I called them on my cell and was told to hold the throttle to the floor because they flood,and to use my service key because the chip in the key may have been faulty.So, my next car will probably be one that has roadside service as standard,and I won't have to spend extra for it.And it will probably be a ford again as the ford dealer always has a new car as a loaner for service.
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Nissan pathfinder from 2004-2007
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Rating: 2/51
MEDFORD, NEW YORK -- The radiator leaks into the transmission oil and destroys the transmission.[2]
the tiny set screws on the V6 swirl valve trottle plate come loose and get sucked into the engine, destroys the engine.
[3]
the front shock and d strut mounts rust out and could cause a crash. recall on this one
     
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Nissan Cars Are Overpriced Junk
Posted by on
Rating: 1/51
ALABAMA -- Nissan cars are junk. Beware do not buy one. Costs more to keep running than payments. No used to complain to them. They treat you like dirt and take you're money. Guaranteed trans. Will go out on all their vehicles. I wish they would go bankrupt and out of business. I have never dealt with a company with such bad customer relations. Have they ever heard of the customer comes first and is always right?
     
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Bill on 2013-07-17:
That's a broad statement to make. I've owned 4 Nissans (94 Altima, 98 Altima, 00 Maxima and 03 Altima) and non of them have been junk.
The Maxima has 120,000 miles on it and the trans is fine.
You beef needs more substance.
maw maw on 2013-07-17:
amen to everything that you said . customer is supposed to come first but no they don't they need to realize that without customers they would not even exist. things that they tell you (quote ) your brake complaint is only normal things that occur. like you I WILL NEVER BUY OR RECOMMEND ANY ONE TO BUY A NISSAN !!!!!!!!!!!!!
FoDaddy19 on 2013-07-17:
Your compliant would be far more effective if you gave first hand examples of why you feel Nissans are junk. Rather than the sweeping generalities you presented.

"Have they ever heard of the customer comes first and is always right?"

The thing is the customer is *not* always right. People don't seem to grasp the idea, that being told "no" by a company when they request something that they are not entitled to, is not bad customer service.
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Clear Coat Paint
Posted by on
Rating: 1/51
NORTH AMERICA -- I have a 2008 Altima . In its 3 rd year the top, rear, and hood, looks liked someone scratched it with sandpaper. The sides look fine. Nothing I've tried to polish it out works. Nissan Shame on you!! These cars should have been recalled.
     
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Incompetent, mean spirited company
Posted by on
Rating: 1/51
DALLAS, TEXAS -- They took 31 days to 'process' their own payment extension agreement, then reported us "over 30 days" late to credit agencies and refuse to remove it. This was the only irregularity in our long, perfect payment history and they beat us up with their own incompetence and refuse to make it right and rescind the report. Never again Nissan or, of course, their financining
     
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traceylynn on 2012-05-11:
any payment arrangements usually do not say they will not report you late to the credit bureau, they just say they will not take the car. It sounds like the payment was 30 days late so it was reported correctly.
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Warranty Scam
Posted by on
Rating: 1/51
FRANKLIN, TENNESSEE -- $2000.00 worth of work that should have been covered under the warranty, not honored. I went for an inspection before my warranty expired. I made an appointment 0n 2/23 and was seen on 2/26. The car at that point had 269 more miles past the warranty. This was major work and they did not honor it.
     
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CowboyFan on 2012-05-02:
Stop driving the vehicle before the warranty runs out, is the answer. A limit is a limit. This review is helpful because it shows what happens if one goes beyond the limit, under some expectation it will be covered anyway.
madconsumer on 2012-05-02:
I always trade my vehicles in before the warranty expires or 36k miles. I costs more, but I never pay for repairs.
trmn8r on 2012-05-02:
It's too bad everyone can't afford to trade a car in before the warranty expires.

I can, but part of the reason I can is that I don't.

The crux of the complaint appears to be that the OP felt they deserved an exception to an expired warranty because it was only a few hundred miles over when the car was presented for repair. Unfortunately that means it was expired.
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Several car problems
Posted by on
I used to brag how wonderful my 2003 Nissan Altima was in the last two weeks, my car has been in the garage 4 and a half days. My entire brake line had to be replaced and my crankshaft had to be replaced. This never happened to my GMC cars that I had for over 10 years for each one! The final straw is I limped back to the garage today and was told that it was most likely my transmission!
     
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trmn8r on 2011-07-22:
All things being equal, it sounds like you've done well. Your car is 8 years old.

How many miles are on it? Who maintained it? When they replaced the crankshaft, was there a diagnosis as to the cause of the wear/failure?

Brake lines do fail. Was the car driven in a "salt state"? Good luck with the tranny - I hope you don't have to come back to complain about the repair job!
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Heating and Air Conditioning Lines Rust and Leak
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I purchased my 2004 Nissan Armada used and also purchased the top of the line extended warranty for it. The warranty cost over $2,000 and I hardly used it over the 3 years I had it. Well, as it happens the warranty ran out and problems occurred. The one I want to tell you about is the rear heat and air conditioning lines. I started having problems with my heat and was told my coolant lines were leaking. It was to cost close to $1,000 to have them replaced, because the "Body had to be lifted off the frame" to replace them???????????? Great Engineering EH?
The part was $200 and the rest was labor. WELL, I decided to just have the rear heater lines bypassed to save me the money...GOOD THING! This summer I had air conditioning problems...same issue... All the heater and Air Conditioning Lines are in the same group and that is the $200 part. The body has to be lifted off the frame to replace them. So now I have no choice if I want air conditioning. I contacted Nissan, complained about the engineering and asked if they would provide any assistance. I explained the warranty ran out 17,000 miles ago.
They called me back and said they would not provide any help. Guess what vehicle I don't purchase again?
     
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Alain on 2010-08-14:
Thanks for the review! I drive a '99 Honda that hasn't had a major problem so far.
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Wheel Bearing
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TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with mi in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed. After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel my self. Changed the bearing and a hub.

And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.
     
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Nissan Refuses to Help
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I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.
     
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