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42 Reviews & Complaints

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Heating and Air Conditioning Lines Rust and Leak
Posted by 86icebluetrans on 08/13/2010
I purchased my 2004 Nissan Armada used and also purchased the top of the line extended warranty for it. The warranty cost over $2,000 and I hardly used it over the 3 years I had it. Well, as it happens the warranty ran out and problems occurred. The one I want to tell you about is the rear heat and air conditioning lines. I started having problems with my heat and was told my coolant lines were leaking. It was to cost close to $1,000 to have them replaced, because the "Body had to be lifted off the frame" to replace them???????????? Great Engineering EH?
The part was $200 and the rest was labor. WELL, I decided to just have the rear heater lines bypassed to save me the money...GOOD THING! This summer I had air conditioning problems...same issue... All the heater and Air Conditioning Lines are in the same group and that is the $200 part. The body has to be lifted off the frame to replace them. So now I have no choice if I want air conditioning. I contacted Nissan, complained about the engineering and asked if they would provide any assistance. I explained the warranty ran out 17,000 miles ago.
They called me back and said they would not provide any help. Guess what vehicle I don't purchase again?
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Posted by Alain on 2010-08-14:
Thanks for the review! I drive a '99 Honda that hasn't had a major problem so far.
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Wheel Bearing
Posted by Job00 on 02/23/2010
TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with mi in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed. After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel my self. Changed the bearing and a hub.

And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.
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Nissan Refuses to Help
Posted by AKEW on 10/15/2009
I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.
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Didn't Receive Notification That My Account Was Handed To 3rd Party Collector.
Posted by MissT32 on 10/12/2009
I am very disappointed by the non-action of Nissan. I co-signed a loan and the payments were being made by the primary account holder. The primary account holder made a payment every month, some on time and some late that I am aware of. I rarely received a call from Nissan demanding payment since the primary account holder was making payments. In the month of September 2009 I made two payments totaling over 600 dollars. The account at that point was up to date. The primary account holder was going to make the final two payments to the account to pay it off early. Let's just say the remaining amount of the loan is under 600 dollars. Nissan did not contact me by telephone or by letter nor did they contact the primary account holder who I co-signed with that they are sending our account to a collection agency for the remaining amount. So I get a call at my work demanding payment for the remaining amount from the collection agency. I told them on the phone that I don't have the money and that I cleaned out my savings to make the last payments 2 weeks ago. They did not care, they demanded the last amount.

I told them on the phone that I don't know who they are and why they are calling me. They told me that Nissan handed our account to them and I told them why because the account is current and that Nissan never notified me of this action on our account. They told us that we must have broken some type of agreement with Nissan. I didn't understand so I ended up calling Nissan. I couldn't get any logical reason why they didn't tell us by letter or phone call that they are no longer handling our loan. So basically my complaint about Nissan is the non-action of not receiving any kind of correspondence that our loan was handed over to another company I never heard of. I was shocked by the call I received and I just don't blindly trust somebody I have never worked with directly. I did not give that new company any money and I will not until I receive something in writing from them. I am disappointed in Nissan for not advising me about the actions they took with my account. For this I will never purchase a car from them again, even with cash.

The primary account holder on our loan was paid every month and I even made some payments to the account. So, I will never do business with the company again. There is no point for me to as I am just very disappointed. It feels pretty crappy being caught off guard with zero warning. Customer Service is very important these days, especially with the current state of the economy.
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Posted by Anonymous on 2009-10-12:
I am in no way defending Nissan's lack of communication, but by your own admission the primary account hold had made late payments which means they are in default of the original agreement. You also state that you made two payments in September of this year totaling over $600. That would mean that the auto loan was 60 days past due or very close to it. It is very fortunate for the car owner that the car had not been reposessed. Financial institutions are really cracking down and it would be extremely difficult to get another loan with late payments and slow pays showing up on a credit report.
Posted by Anonymous on 2009-10-13:
And as the cosigner they are under no obligation to notify you of anything. They can however attempt to get payment from you. You said yourself the account has been paid late, and regularly from the way it sounds.

Since they are calling you that means they can not contact the primary signer. Probably because he/she is dodging them.

Did you know that even if only one payment is left owed they can repossess that car legally? Best crack down on the person you cosigned for. They are wrecking not only their credit but yours as well.
Posted by PepperElf on 2009-10-13:
the thing is... the fault lies in the hands of the person you co-signed for. his or her behavior WILL reflect on your credit.

that's the downside of co-signing a loan.
Posted by MissT32 on 2009-10-13:
Actually the account is not 60 days past due, nor is it close. Me and the primary account holder made an agreement with each other to pay off the loan early to get it taken care of. So we agreed to each make two payments in September and two in October. Before we can even get to the october payment, it was already handed over to the new company.
Posted by MissT32 on 2009-10-13:
Neither one of us is dodging the company that called us. We were just caught off guard because the account is paid up to date. Yes, the primary made payment late in the past. But we got zero notification that a new company will collect the remaining amount. I specifically told the new company I don't know who they are and I will not blindly give them my credit card and bank accounts because I have never sent my payments to them before. Only have I ever sent payments to Nissan. I advise them I wasn't agreeing to anything until I contact Nissan to find out what is going on. The primary also called Nissan in which the supervisor told him specifically that she in fact did not know why our account was being given to this other company since it is up to date and actually will be paid off early due to simply looking at the balance on the account.

Another thing that makes me not trust this new company is that they refused to give me their address. This was my latest call to them just last night. This is an issue that began yesterday after my lunch break and they called me at work.
Posted by MissT32 on 2009-10-13:
I have called Nissan and advised them that it is just plain common sense to contact their customers in writing or by telephone that they need to tell us or give us some kind of warning that somebody new is taking over our account. I also told them I am filing a complaint, which I already have. I am quite sure nothing will become of it, because customer service is subpar anymore. It plain sucks period. I know that my credit has been affected by this account and at this point I really don't care. The point is is that Nissan has poor customer service and did not contact me and thousands of other customers because the rep on the phone said they are getting tons of upset call. Not just me here. Today I am contacting the new company yet again to advise them that nothing will be sent to them unless we get something in writing stating who they are, what the balance is, when it is due and what their full intentions are. They are required by collection laws to do this. I have already looked it up. Plain and simple, you get no money if you do not provide something in writing. Once I get something in writing I will scan the letter and send to the primary in which he is going to make the payment in full and that payment will be attached to their letter. If they do not comply, they get zero money and I will contact Nissan yet again. The new company told me on the phone last night that they do not own the loan and nor did they "buy" the loan. They said in this economy they hired this company to make calls and collect money. So, in reality if they do not own the loan, then Nissan should be required to step in and mediate this issue. I will go no further until I have a letter in writing. The man at the new company said I can only send western union or money gram. BS! No way! No how! You give me a letter in writing saying who you are and what your address is and what your full intentions are. They are not getting a dime from me through any western union or money gram!
Posted by MaggieMcT on 2009-10-13:
You're right not to trust a company that refuses to give you their address, and to not give your bank account info. Since Nissan can't tell you why the account was handed off, they should be willing to accept the final payments.
Posted by JR in Orlando on 2009-10-13:
You know what they call "co-signing?" Death by fountain pen.

Your anger is misdirected. You should be mad at the primary account holder. That person had you co-sign and said she would make payments regularly - is that not correct? Instead she was late with payments on occassion. She said she would make the final two payments and she did not, nor did she inform you she failed to do so. So after having lied to you in the past, expressly or by omission, she tells you she were never notified by Nissan -and you believe her.

What does it matter if it was transferred to another company, I thought the primary was going to pay off the account. Why do you need a warning, simply send the money in. Isn't that what she was going to do anyway?
Posted by PepperElf on 2009-10-13:
I like that phrase "Death by Fountain Pen"
Posted by MissT32 on 2009-10-13:
Jr in O....no no no, you are not listening. An agreement was made between me and the primary at the beginning of September that I would make two payments and they would make two payments to pay the loan off early. He is paying off the loan at then end of this month. That is what is happening. If we were to follow the schedule this loan wouldn't be paid off until end of December. But before we can even attempt to pay nissan the final balance they have turned our account over to a different company without notifying us. So we get a call from a company we have never heard of demanding payment that very second and to give our credit card or bank account. I said no and so did the primary. I don't know about you but I don't blindly give my money out on their word whenever I have never dealt with them before and didn't get notification that I would have to deal with them. The account is current as we speak. It is paid in advance by a month right now. The primary was planning to pay it off this month. The 3rd party company is breaking the law by not sending me something in writing within 5 days of their first call to me. They will not give me their address. They will give me nothing. This is beside the point now.

I have contacted Nissan again this morning because I get things taken care of quickly. I do not beat around the bush. I do not dodge my responsibility or the calls I am receiving.

I called Nissan this morning. I spoke with a very calm gentleman. After confirming myself and the account, I asked that he record or take notes on about what I was going to say. I said number 1) I have filed formal complaints against Nissan for not notifying or warning me that a company they hired to call customers will be contacting me. 2) I advised him that the 3rd party is breaking the law by not providing me the information I asked for. 3) A woman the primary account holder spoke to yesterday at Nissan was curious as to why our account was handed over to this company when our account is current. 4) She promised to call back but never did. 5) I then asked the Nissan Rep to provide me firm direction as to how to handle this issue, payoff the account in full without involving the 3rd party company because we have no trust in them and that we will not give our accounts to them or mail them anything. They have lied and broken the law. He said no when I asked for the address. He kept saying I can only send payment to western union or a moneygram. I laughed and said BS! No way! So then I once again said give me direction to resolve this issue. The next payment is not due until the end of this month but we want to pay it in full instead. I said if this is not resolved today, I am going a step further by contacting the media. Sorry, but when I am backed into a corner, I will take every avenue necessary. As you can see I will talk about this on a message board to get my point across.

This was the reps response to me: He said that our Loan is owned by Nissan. The 3rd party does not own the loan and nor do they have the authority to report anything to my credit report. The 3rd party is hired by Nissan to make phone calls for them. Because of the economy and low staff, they hired this company to make calls. Also, he then informed me that we can make our final payment to them if we so wish. They will not reject payment. Once payment posts they will close our account ask the 3rd party to not call anymore and advise them that the account is closed. What really angers me is that rep yesterday at Nissan advised me that we are required to go through the 3rd party. All of the conflicting information just angers me even more. All of this is happening on an account that is current.
Posted by trp2hevn on 2009-10-13:
MissT32, how have you been making payments thus far? Are you mailing a check or using online bill pay or something like that? Sounds to me, like you can just send the last payment to Nissan like you have been doing all along. I hope you have a record of each payment like cancelled checks or online bill payment confirmations. That way you have a record of all payments made so that they don't come back saying you owe more after you send this last payment. I don't blame you for not dealing with the 3rd party company either. Sounds fishy that they would only take MoneyGram or Western Union.
Posted by JR in Orlando on 2009-10-13:
Sounds like a big screw-up by Nissan, but that happens. I received a letter once saying my mortgage payment should be made to a new bank, and I wrote back saying it was a scam and I would not send anything until I received proof of assignment of the mortgage. It finally got straightened out, but no big deal.

When you make your last payments, I would make sure if you are sending a check to include a letter saying this pays off the loan and if not, respond back to me within 10 days. I would also send the letter certified return receipt so that you have proof of their receipt of the letter. Sorry for questioning the honesty of the primary.
Posted by Disaster Worker on 2009-10-13:
Never co-sign a loan! Nothing good will ever come out of it.
Posted by MissT32 on 2009-10-13:
trp2hevn: Exactly! The primary account holder of our account lost his job recently due to a layoff. He has been making payments all along each month and I have jumped in to help get the loan paid off early. He has record of all his payments through his bank. The two payments I made at the end of September were through my bank. When I call the automated system even today....it states what the balance is remaining. The primary account holder was planning to payoff this account at the end of this month with his next unemployment check. Then we get this stupid company demanding full payment yesterday and to provide our account number to them. I said no right away because first of all I don't have the money right now, and second the primary is making the final payment. Niether one of us is dodging any calls from these people. And Lastly....I am not giving them anything when I don't who they are and Nissan never notified me that they would contact me in any way shape or form. So to me, this whole thing is shady from the beginning. It is a bad economy and people are pinching every dime and I am not going to just hand over my account information. Maybe some people are stupid enough but I clearly am not that stupid.
Posted by MissT32 on 2009-10-13:
JR: Yep you are correct! Bad Mistake by Nissan but they will not pull the plug on this company calling us. Basically the call will stop once the last payment is made to them.

Also we have already written a letter that we will be sending with the final payment. It will be mailed priority overnight with signature required that it has been received. Once the payment posts, we will also contact Nissan verbally to send us a payoff letter. Anything to get this crap off our backs.

As soon as I found out that he lost his job, I needed to help pay it to make sure the account is being taken care of. He has some form of income and he is not avoiding his bills.

Right now it is all about having a paper trail to show proof!
Posted by Anonymous on 2009-10-13:
This sounds a little fishy. From your account, you are not past due, why would there be any reason at all to send it to collections. I don't think I would deal with these people at all, and would continue to send the final two payments to Nissan, unless Nissan specifically tells you not to. This could be someone in Romania just trying to get your account information.
Posted by Anonymous on 2009-10-13:
MissT, I think I understand. Nissan hired an outside source to help them with their collections. Somehow, your current account was handed to them. (Unless they do courtesy calls on current accounts like we used to do. Still, we just did reminders on those not collecting) They are doing their job by collecting, but they are collecting the wrong account.

When a company gives accounts over to collect, they don't just give one or two at a time...they give a bulk load. That is probably why they can't halt it immediately. And some company's have a policy that once a collection has been closed, it can't be reopened. THAT is why Nissan said it will stop when you pay off.

Just hang up when they call. And pay as normal.

NOW, on the flip side....asking you to send an untraceable payment sounds fishy to me.
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Dead Battery at 27 months
Posted by Capt Ron on 09/16/2009
My 2007 Xterra with 18000miles just had its battery die. It was subtle, i.e. it was find yesterday, and dead today. When I said to the dealer that the vehicle is only 27 months old, he said "they all do that". Nissan customer service said that I received a 50% pro-rated credit for the battery which still ended up costing me $65 out-of pocket. My 4 Ford trucks before this foreign engineered thing never cost me a penny during the warranty period. I can't wait to see what the next early life failure will be and what it will cost me. Buy American, even if they are all using our tax dollars to survive poor management decisions!mmangemetnce
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Posted by jktshff1 on 2009-09-16:
Batteries are like that now. If it is a 2 yr battery, It ain't gonna last much longer.
Posted by Anonymous on 2009-09-16:
You bought American as the 2007 Xterra was built in Smyrna, Tennessee. Your Ford trucks may have been built in Canada.
Posted by Anonymous on 2009-09-16:
Get a new battery. They don't last forever.
Posted by CSD on 2009-09-16:
Would the battery not recharge? Or did it go dead from an interior light left on or something similar?
Posted by Starlord on 2009-09-17:
Batteries are unusual as it is more likely they will fail than if they will exceed the guarantee. A brand new battery can develop a bad cell. I have a Marine Deep Cycle battery I bought at WalMart, that sits on the charger, pulling 4.6 amps as long as you have it hooked up. I have had my boat out exactly three times, and yes, it will cost me somthing to get a replacement. That is the nature of the beast. They are made by human beings, a very imperfect species. How can you expect imperfect people to make stuff that is perfect?
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Rip off and tricks of Nissan of Smithtown NY
Posted by Victim09 on 07/26/2009
ST JAMES, NEW YORK -- Went to buy a car from the dealer, they were rude, the sales man was all over the place with so many tasks to do. They started with 8.9% interest rate, and convinced me in order to get a better deal I have to buy a package that was useless, and costed me 3,000 $ extra. They also had charged my credit card before going over the finances and details of the deal, originally they agreed to pay all the extra cost, then on the documentations they charged me every penny.

They are dishonest and it is a big scam, don't go there, please don't buy anything from them.
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Posted by skelly39 on 2009-07-27:
Did they reach into your wallet and steal your credit card? Did they tie you to the chair while said salesman was rude and ran around doing other tasks?
You have no one to blame but yourself for not getting up and walking out.
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A pregnant woman is ripped off and ROBBED!
Posted by Mishaira on 07/14/2009
TOTOWA, NEW JERSEY -- Everything started when I received a recall letter that said that a model and a year of my car has a defective filling tube that can start leaking or even cause this car to blow up. It said I should go to any dealership to get it fixed for free. Went to this dealership on route 46, Totowa, NJ for service. They fixed it, I took the car home and barely made it to my street-the car broke and wouldn't start. My father is an expert mechanic, he checked the battery and also checked if there was a spark. Everything was normal. Then he poured some gas directly into the engine and the car started. So, he said that fuel just wasn't getting to the engine because of what they did while "fixing" my car. I paid to have it towed back to them. It surely took them several days to start working on it, and when they called me back to inform me of the problem they said that there is just NO SPARK! Anyway, I needed the car ASAP so, I decided to go ahead and just fix it. They charged me over $700.When I went to pick up the car I found some of my things missing! They STOLE several things like anti-radar & $300 worth of tools from the trunk which is very important for every driver to have. I called the police and the officer said that for the past 15 yrs this has been happening pretty often at this particular dealership. I am pregnant (in my 9th month), on maternity leave and I'm due any week now.! Obviously money is a big deal to me. I do not have a baby crib or even a bussinett. Now, bacause of this big expense I just had I won't have a bed for my little one, I cannot afford it!

I get an impression that they do it on purpose to make money. So, if you get a recall letter DO NOT GO TO DEALERSHIP! They will finf a way to full you and make money off of you. They will make any small problem a big one!People BEWARE!
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Posted by Anonymous on 2009-07-14:
What happened when you informed the police, did you get your stuff back, did you file charges. Which dealership is it, so fellow consumers can stay away?.
Posted by MRM on 2009-07-14:
Stealership's main goal is to make a profit, no matter how outrageous the fees are.
Posted by jktshff1 on 2009-07-14:
what does being pregnant have to do with this? If they treated you differently, that would be some sort of discrimination under the current gubment.
Posted by madconsumer on 2009-07-14:
"Went to this dealership on route 46, Totowa, NJ for service."

could be only one in this section. but if it is like some places, there are many.

if the police said this has been a re-occurring issue at this dealership, you were not 'ripped off and ROBBED', due to you being with child. ripped off and robbed yes. did you file charges? many times, dealerships state to remove all your personal items before service.

"I called the police and the officer said that for the past 15 yrs this has been happening pretty often at this particular dealership."
Posted by jktshff1 on 2009-07-14:
I always remove my gun from the vehicle when I have it serviced.
Posted by Anonymous on 2009-07-14:
Speaking of guns getting serviced, I just loved the way Sara Evans handled that microphone during the 7th inning stretch tonight.
Posted by Eloise on 2009-07-14:
You could afford a radar gun and $300 with of tools, but not a $75 pack and play? Come on, I'm not buying it.
Posted by CrazyRedHead on 2009-07-15:
I agree with Eloise. Sounds like you don't have your priorities in order. I understand about the dealership but you should have removed anything of value before taking it in. Cribs are not very expensive anymore. Don't you have any baby second hand shops. I can't remember there names but you should also be able to find one in the classifieds, at least until you can get your own. Have you talked to your father about this, maybe he could help you and his grandchild out? Oh, and quit using your current pregnant status as an excuse. What's gonna happen when you have the child? Are you going to use your child as leverage when things don't go your way?
Posted by Ponie on 2009-07-15:
'$300 worth of tools from the trunk which is very important for every driver to have.' Huh? Only things in my trunk are three or four car flags and the boot for the car. Oh, yeah, and a small cooler for any cold 6-pks. I might buy along the way.
CrazyRedHead, after she has the baby, her complaints will be peppered with 'single mother.' Is that the same as an unmarried mother, or unwed mother?
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Rip Off And No Loyalty To Customers
Posted by Ripoff Nissan Rte 22 on 06/02/2009
I went in for service on my 1999 Nissan Altima on Friday May 29, 2009 and got an oil change, wheel alignment and a new tire. Some of the other things listed on the repair order would have been done at a later date. The cost for services was $315.23. On June 2, 2009 I noticed my battery light and brake light were on. My car was also making a funny noise. Since I had just been in the service department on Friday I decided to return to check out the problem. When I arrived I spoke to [snip] and asked him if he charged to check my battery out. He said yes $149.95. I asked “if it is the battery, can I use the $149.95 towards a new battery”, which he quoted me as $169.95. He said yes I would just have to pay the $20.00 difference. I also asked “if there is nothing wrong do I have to pay?” He said, “No I wouldn’t charge if there isn’t anything wrong.” After I heard this I decided to have them check out the problem. Frank called me back after about 20 minutes of waiting and said it was the alternator and some type of belt and it would cost $800.00. I told him I didn’t have $800.00. I was under the impression that it was the battery. He still wanted to charge me $149.95 for services not rendered and when I asked can I purchase just a battery and I would carry it in my car he said he would not offset the price of the battery for $149.95 diagnostic test. So basically I am out of $149.75. I asked to speak to the manager because the service manager was out. I was then referred to the general manager, who did not seem at all interested in my issue and in fact told me to tell ***** to call him instead of getting up from his office and going to speak to ****** himself. He never resolved anything. I called the Hillside police and since this was a civil issue they could not do anything. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. This was my first time at the Hillside dealership. I normally service my car at the Bloomfield service department but because I am now a resident of Hillside I had expected the same quality of service from the Hillside service station. I trusted my mechanic would guide me in the right direction and clarify information before taking my money. My car is now 10 years old and I know that in about two years I will certainly need to buy a new car. My next purchase would have been the Nissan Murano which I have been window shopping for the past two years. Because of the disregard for a long lasting customer I WILL NOT consider a Nissan in my lifetime. The service that I receive after a purchase is more important than the initial purchase of the vehicle. Most customers tend to stay in the same brand especially if they have never had any trouble with the cars or service they have previously purchased or received.

I am young and I can almost certainly guarantee that I will be purchasing about 5 or more new vehicles in my life span. Acura MDX or the Honda Accord or CRV looks like a better choice especially since they stand by their customers, service and their product. I will be informing my friends and family about this experience.
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Posted by Anonymous on 2009-06-02:
Everyone is out to rip you off if your not prepared. Remember that.
Posted by Anonymous on 2009-06-03:
Where's the rip off?

You were told that you would not be charged for the diagnostic test if they didn't find anything wrong. They found something wrong. The alternator.

It wasn't the battery so they weren't going to apply the diagnostic charge towards the purchase of a new battery that you don't need.

You decided not to have the repair done so why would you not be charged for the diagnostic test that was performed to determine the problem.

Did you take it to someone else to diagnose the problem to see if it was indeed the alternator?

And buying a battery to carry around in the car without having the real problem fixed doesn't seem like a smart thing to do.
Posted by MSCANTBEWRONG on 2009-06-03:
Why didn't you go to Advanced Auto and ask them to check the battery...they do it for free.
Posted by ripoff Nissan Rte 22 on 2009-06-06:
I took the car to be repaired for the alternator and there was something wrong with my battery. The water was being drained (evaporated) due to the alternator. yes there was a problem with the battery. So there was a rip off. Another thing was the fact that the service worker told me that he wouldn't charge me. The bigger problem is the moral issue and he denied saying I would not be charged.
Posted by ripoff Nissan Rte 22 on 2009-06-06:
Yes I think that is the way I have to look at things, People are trying to rip you off before helping you and being honest and morals.
Posted by Ponie on 2009-06-06:
Let's see if I have this straight. A malfunctioning alternator is causing evaporation in your battery. So--replacing the *battery* is going to correct this condition?
Posted by RBHN on 2009-07-05:
I agree with the hundreds of consumer complaints I have read over the past two months regarding Nissan Motor Acceptance Corp. For the past two months I have been trying to reach NMAC via telephone and email regarding my credit report. I have been a customer for 4 years and nobody has gotten back to me, aside from a woman who was just delivering my message and that was over 30 days ago. I have never dealt with a more unethical company in my life, and would warn anyone reading this message, think long and hard before doing busniess with NMAC.
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Glendale Nissan Service Center - Nearly Fraudulent
Posted by DystoPeon on 04/22/2009
LOS ANGELES -- I went to Nissan Glendale In California today with two goals, to have my car fixed for several issues and to purchase a Versa from Glendale Nissan, where I had purchased my New 2003 Nissan Murano in cash. The experience I had at this dealership has led me to a radical reassessment both goals.

When arriving at 8am this morning I spoke with, let’s call him [snip]. I explained to him that I had limited time and that I would be near the dealership until 10:30am, at which time I would call to find out what the status of the car was. I also mentioned that I would need to rent a car by 11am in order to keep other commitments and appointments.

I then mentioned that there was a rattle I had had in my car, for which I had come in twice before. The last time I was told that this model of Nissan had an inherent issue with rattling. But the rattle had gotten worse and worse, so I brought it in this third time and I said that I would not want to pay for a problem that had not been addressed properly the first two times I came in.
I also reported that the sunroof was not working and that there was creaking in the car when it was turned on and when the gas was applied.

I was shuttled to a nearby shopping center where I made time until 10:30, at which time I called. [snip] did not pick up, his answering mailbox did. I called a second time at 11, he did not answer. He called back at 11:20 with not as much as an apology. My schedule was shot. “I was in a meeting” was his answer. “What happened to my request to know the status of my car by 10:30am?” His answer was that he did not know anything yet. That is not the answer why he could not pick up his phone, honor my clear request to at least get a progress report by 10:30am. This was completely ignored. He could not have cared less about my request or schedule.

Meanwhile I called for shuttle service at 10:30am, they said it would be 20 minutes. At 11:00am I started walking back to the dealership. 11:30 now and I walked into the dealership.

[snip], still completely unapologetic and defiant said that the rattle was caused by Front Axles and loose struts, which he quoted over two thousand dollars for repairs. He guaranteed that this would fix the problem. I asked, again, how is it that now this is the new diagnoses and expense when the previous two times they pointed to other causes and charged me for those. Now the rattle never fully went away, it only got better for a small amount of each time and then progressively worse. Now I don’t claim to know what struts and or axles are but he was very clear that these would fix it. He also stated that it was my ‘opinion’ that this rattle was the same as before. So you heard the rattle? I asked, the car was taken out? He said that, no it had not!

At this point I asked for the manager, which [snip] was very much against but I insisted. I was shown to, let’s call him [snip], who proceeded to in his words handle ‘two egos butting heads’. He said he would be acting as the ‘mediator’. I resented this representation of the situation. [snip] was arrogant, completely unprofessional and completely dismissive of my time restriction needs. This was not about egos, this is not an equaniminous relationship. He works in a service industry, his role is inherent in the title. I, at no time was being unreasonable, I simply had asked for consideration. He did not provide service, period. The Manager, annoyed at my questioning of their mode of operations, at one point said, “we are the experts, you have to trust us” I said that as “experts” they are held to a higher standard and if they are experts where is the expert assessment? This [snip] quoted fixes for a problem that was not even assessed by taking the vehicle out and then defiantly questioning whether it was the same rattle as the two times before. Mr. [snip] then explained that he was there to work things out, like when a marriage needs an outside voice. I asked him to quit making comparisons to a meeting of equals. He needs to tell his employees to provide the least modicum of service and not blame the customer for misconduct.

I could go on about [snip]’s questioning the two previous times I had come in for the same rattle. I then described the location, the service rep, his name and the fact that he had a moustache which he no longer had. This was the man that had helped me. [snip] was silent. He realized that I had very clear and obvious knowledge memory of my prior visits. He could not dispute this any longer. He then found the paperwork I had alluded to. No apology for the insinuation of dishonesty. But when you are dishonest all the time, you must assume everyone else is too.

Thus he completely divorced himself from the situation, taking no responsibility for neither his demeanor nor his lack of professionalism - by quoting without justification.

Mr. [snip] finally copped to the fact that this [snip]x has a “macho attitude” This, however, did not address the quote for a problem that had not even been determined to exist. I asked that a mechanic drive the car with me in it.

[snip] came out and we drove the car. He promptly heard the rattle and determined that it was a simple matter of stretching out a break cable. He did the work in 15 minutes or so.

Meanwhile I got a quote for other problems the car was determined to have, including [snip]x’s initial accounting of the struts and axle needing thousands of dollars worth of work. I questioned that if the problem was simply stretching of a cable and the noise is not there anymore why is it that I purportedly still need this other work? He had no logical answer for that.
The quote [snip]x gave me was in a separate blank piece of paper and amounted to $3,900 and change for everything, including the work that had originally been attested to the rattle problem.

He said that the sunroof was from a weak motor and for $806 dollars that would be replaced. I explained that the motor is working but that the mechanism is faulty, could it be sensors? He explained that had to do with electronics, I asked what that had to do with the motor and so then why have to change the motor? – He had no logical answer. I asked for him to copy the quote.

Upon receiving the official Nissan estimate, the quotes for the work were a total of a little over $1,000, not $3,900. Since this was the official Nissan estimate, magically the quote became “reasonable”. I showed Mr. [snip] this and his answer was, “then yeah, I guess we’ll honor the quotes on the estimate”. I said, “how do you reconcile what was quoted to me in a separate piece of paper versus this official quote?” He said he didn’t know, but offered no desire or interest to investigate. Very clever that [snip]x quoted this incredibly inflated price in a blank piece of paper and then redacted by nearly 4 times less in the official quote. That [snip] was not alarmed by this in the least is incredibly telling.

I find it unconscionable that representatives of Nissan, and one of the largest dealerships of your product would have the audacity to act in this manner.
One thing is the nasty, defiant, completely inconsiderate and juvenile behavior of [snip]x, but the other is his inflating prices by nearly 4 times in one piece of paper for now questionably necessary work and then quoting completely other prices on the official Nissan document. The kicker is the Service Director’s [snip]’s dismissal of this discrepancy, obviously pointing to the fact that this is a common practice. And since at this point it is my word against [snip], I have a distinct feeling that nothing will be done. What kind of a dealership is this? If you do not take action what kind of a company are you?

From this defiant behavior not only did you lose this scandalous original quote of $3,900 for questionably necessary work, but you have lost the sale of a Versa for the first of my sons reaching driving age. Who knows how many more cars you have now kept from selling given the future needs of my three other children and my desire to WARN all of my friends about this kind of fraudulent behavior.
The brashness and easy dismissal of all of these facts brought up to the two men named herein makes me wonder how many people they have quoted ridiculous prices to and gotten away with it, how many have been recommended work that was not necessary.

I will make an educated guess that these two men have their salaries based on how much work they bill per month?

This is not about hiking up prices, this is not just gouging. This is fraud.
You have lost a customer for life, with me, my family and my childrens’.

Horrified by this behavior.

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1995 Nissan 4WD King cab SE
Posted by Blueberry09 on 04/18/2009
MAINE -- My Nissan Pickup is a beauty until you look underneath and see the frame. The truck only has 87K on it and it's practically brand new looking with new tires and shiny chrome wheels and a body finish that shines just like the day it was new. I thought my case an oddity until I came online and could see that there are literally thousands of Nissan owners in the same debacle I am in. Why isn't Nissan doing something for us? They used to be a decent vehicle and now they are junk. To send a perfectly good vehicle to the junk yard is a crime. I will definitely never buy another Nissan. Why can't they get it right with the rust problem?

It's pathetic what Americans are having to deal with in the auto industry. The prices keep going up and you get less and less quality and the service is a huge frustration because they never get it right.
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Posted by klobbersaurus685 on 2009-09-22:
it's 14 years old. What do you expect? You are in Maine, where I'm going to assume, it snows quite a bit and they probably used lots of salt on the road for the last 15 years.
During the winter you should wash your car and get the under carriage wash as often as you can to get the salt off
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