I purchased my 2004 Nissan Armada used and also purchased the top of the line extended warranty for it. The warranty cost over $2,000 and I hardly used it over the 3 years I had it. Well, as it happens the warranty ran out and problems occurred. The one I want to tell you about is the rear heat and air conditioning lines. I started having problems with my heat and was told my coolant lines were leaking. It was to cost close to $1,000 to have them replaced, because the "Body had to be lifted off the frame" to replace them?? Great Engineering EH? The part was $200 and the rest was labor.
WELL, I decided to just have the rear heater lines bypassed to save me the money... GOOD THING! This summer I had air conditioning problems... same issue... All the heater and Air Conditioning Lines are in the same group and that is the $200 part. The body has to be lifted off the frame to replace them. So now I have no choice if I want air conditioning. I contacted Nissan, complained about the engineering and asked if they would provide any assistance. I explained the warranty ran out 17,000 miles ago. They called me back and said they would not provide any help. Guess what vehicle I don't purchase again?
TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with me in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed.
After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel myself. Changed the bearing and a hub. And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.
I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.
My 2007 Xterra with 18,000 miles just had its battery die. It was subtle, i.e. it was fine yesterday, and dead today. When I said to the dealer that the vehicle is only 27 months old, he said "They all do that." Nissan customer service said that I received a 50% pro-rated credit for the battery which still ended up costing me $65 out-of-pocket. My 4 Ford trucks before this foreign engineered thing never cost me a penny during the warranty period. I can't wait to see what the next early life failure will be and what it will cost me. Buy American, even if they are all using our tax dollars to survive poor management decisions!
ST JAMES, NEW YORK -- Went to buy a car from the dealer, they were rude, the salesman was all over the place with so many tasks to do. They started with 8.9% interest rate, and convinced me in order to get a better deal I have to buy a package that was useless, and costed me 3,000 $ extra. They also had charged my credit card before going over the finances and details of the deal. Originally they agreed to pay all the extra cost, then on the documentations they charged me every penny. They are dishonest and it is a big scam. Don't go there. Please don't buy anything from them.
MAINE -- My Nissan Pickup is a beauty until you look underneath and see the frame. The truck only has 87K on it and it's practically brand new looking with new tires and shiny chrome wheels and a body finish that shines just like the day it was new. I thought my case an oddity until I came online and could see that there are literally thousands of Nissan owners in the same debacle I am in.
Why isn't Nissan doing something for us? They used to be a decent vehicle and now they are junk. To send a perfectly good vehicle to the junk yard is a crime. I will definitely never buy another Nissan. Why can't they get it right with the rust problem? It's pathetic what Americans are having to deal within the auto industry. The prices keep going up and you get less and less quality and the service is a huge frustration because they never get it right.
NORWICH, CONNECTICUT -- I went to Nissan of Norwich to buy a Nissan Rogue. I told the salesperson over phone that I don't have a car and he offered me a ride from my home to showroom. I told him the best price that I was getting from another dealer, and this guy at Nissan Norwich told me that he would either match or beat the best price I had.
After he took me there, first he told me that he would not be able to match that price and when I said that OK I would buy it from the other dealer he started negotiating and finally ended up at a price below my best offer. This was my first car, so I did not have any insurance. I told him that I would go home check options about insurance and come back next day and take the car. I was even ready to pay the initial payment.
And then guess what, he asked me to buy the insurance and take away car right then and refused me to give back a ride home. I was like 40 minutes drive away from my home in the middle of nowhere. I was so pissed off. Finally I called one of my friends to pick me up. And of course I did not buy that car.
MASSACHUSETTS -- Nissan has lost a customer for life. The driver side window of my 1999 Quest got stuck half way down. Clay Nissan in Newton Massachusetts informed me that window motor needed to be replaced. My jaw dropped when I was told it was an $800 job. The motor is a $50 part. I'm not sure where they are getting their parts, what their hourly service rate is, or how the service guy on the phone called me with this information with a straight face.
I declined the service and went to get my car. When I got there I was charged $100 for them to tell me it was an $800 job. What! If a painter accesses what it's going to take to paint my house I'm not buying the ladder for him to do it. WTF. On top of that the window was now stuck all the way down. So I paid $100 for them to make matters worse.
If this were an individual incident I might let it pass, but I replaced the entire transmission on my dime because the warranty had expired by 1,000 miles. (Good to know they stand behind their vehicles.) I had brought the vehicle in multiple times complaining about the gear slippage while it was clearly under warranty yet the service department waited until it was no longer under warranty to let me finally know it was a transmission issue. To bad for me, right?
One less Nissan customer and counting.
My stereo was replaced within the warranty period in 2005 and the CD player quit working in 2007 at which time the warranty had expired and a new factory system cost approximately $1,000, so I opted to get a stereo installed by one of the local car stereo dealers. When they removed the system that Nissan installed in 2005, under the warranty, I discovered that they had installed a re-manufactured stereo, not a new one.
When I called this to Nissan's attention they stated that it is common practice for them to use refurbished parts in cars that are still under factory warranty… Their only objective is to install an item that works regardless of how long it works. This is appalling and deceptive and I am not through with this one.
VALDOSTA, GEORGIA -- I purchased a 2007 Nissan 350Z in March. I was very impressed with the car for the first 1,000 miles especially since I traded my 04 350Z for this one. I have always been a big Nissan fan and have purchased three cars from them to show my loyalty. This is no more!!! I started having problems with the clutch pedal 2 weeks after I got the car. The pedal started losing pressure one morning and by the end of the day almost all pressure was gone and the ability to put the car in gear diminished.
I made it to Griner Nissan in Valdosta GA, where they attempted to bleed the clutch system which was not working so they ordered a master cylinder and replaced it which took 6 days. I got the car back and everything seemed fine until I drove home from work the next day and found myself coasting into the garage at 2 in the morning because the pedal pressure went out again. This time Nissan tells me "well if it is not the master cylinder it must me the slave cylinder" which was re-designed in 06 as an internal slave within the transmission. (smart move Nissan). The part was back-ordered and they did not know when the part would be in.
After 2 weeks of waiting for this part I called Nissan consumer affairs which I might add is completely worthless. I talked to several people on the phone and they were complete robots with no intelligence. It takes some sort of skill to handle angry consumers. The Regional manager finally called me a week later because he was out sick and no one bothered to handle his cases. He said they would do what they could to get a part for my vehicle and also they would compensate me for the time it was down. Nissan said they would give me 2 months payments or buy my car back.
Well May 18th I got my car back and if you remember I bought it brand new on March 22nd. I drove it for a weekend exited about having it back well that was short lived. It broke again... same thing I took the car back to Nissan called headquarters and asked them to buy it back. I get a call a week and a half later and Nissan tells me they will not repurchase the vehicle or compensate me in any way. So I filed with the BBB and also with the GA Governors office for consumer affairs and I am also debating a civil suit against Nissan for the time I have been without a car and the amount of stress this car has caused.
I will never purchase a Nissan product again with the chance Nissan might actually have to stand behind their product. The car was driven 16 days total and I have been 62 days and counting without. If car dealers are going to over charge you for vehicles they should at least stand by them. When I asked the dealer to make good on the product he sold me he said he would loose money if he helped me out. That is a shame we would not want them to loose money to keep a customer. The next time I am in IRAQ serving this country I will pray for all of you back in the US getting robbed by corporations on a daily basis.