HEMPSTEAD, NEW YORK -- I purchased a certified used car from them at which time I purchased the extended warranty because I was told I could cancel any time. I have been trying to cancel that warranty to no avail. I later learned that they included the warranty in the final price of the car and made it look like I was given the warranty as a compliment so there is nothing to cancel since I did not pay for it. That is not true because the car was advertised on the internet for $4000 less than I paid for it so I did pay for the warranty.
I purchased my 2004 Nissan Armada used and also purchased the top of the line extended warranty for it. The warranty cost over $2,000 and I hardly used it over the 3 years I had it. Well, as it happens the warranty ran out and problems occurred. The one I want to tell you about is the rear heat and air conditioning lines. I started having problems with my heat and was told my coolant lines were leaking. It was to cost close to $1,000 to have them replaced, because the "Body had to be lifted off the frame" to replace them?? Great Engineering EH? The part was $200 and the rest was labor.
WELL, I decided to just have the rear heater lines bypassed to save me the money... GOOD THING! This summer I had air conditioning problems... same issue... All the heater and Air Conditioning Lines are in the same group and that is the $200 part. The body has to be lifted off the frame to replace them. So now I have no choice if I want air conditioning. I contacted Nissan, complained about the engineering and asked if they would provide any assistance. I explained the warranty ran out 17,000 miles ago. They called me back and said they would not provide any help. Guess what vehicle I don't purchase again?
TOMS RIVER, NEW JERSEY -- A few years back went to a dealer to fix my front wheel bearing. Back then the car was covered by warranty. They were more than happy to fix it at no charge to me. I picked my car up 2 days later. But the next day my car had the same problem very loud noise coming from the same wheel. Took it back to the dealer. They argued with me that I must be imagining things and they hear no such noise. They put manager, then head mechanic with me in the car to find out where the noise is coming from. They all agreed that it wasn't the wheel they fixed.
After two hours of arguing I left because there was just no sense to argue with them anymore. Year later I took apart the wheel myself. Changed the bearing and a hub. And what the dealership did a year earlier was pack the bearing with grease, and even lost 2 metal balls that make up the bearing, while doing that. They are bunch of crap and they are located on route 37 east in Toms River NJ.
I've suffered about $10,000 damage to my '04 Murano. Nissan replaced my catalytic converter. 18 months later there were complications from that installation ruining my engine. Nissan admits it was faulty parts or labor but only warrants parts & labor a year. Catalytic converters usually last a multitude of years. They are unwilling to help with any portion of this costly replacement. I ended up having a used engine put in with a local auto repair firm for less than Nissan's quote of close to $10,000. Nissan wanted that repair profit more than they wanted me or my friends future business.
My 2007 Xterra with 18,000 miles just had its battery die. It was subtle, i.e. it was fine yesterday, and dead today. When I said to the dealer that the vehicle is only 27 months old, he said "They all do that." Nissan customer service said that I received a 50% pro-rated credit for the battery which still ended up costing me $65 out-of-pocket. My 4 Ford trucks before this foreign engineered thing never cost me a penny during the warranty period. I can't wait to see what the next early life failure will be and what it will cost me. Buy American, even if they are all using our tax dollars to survive poor management decisions!
ST JAMES, NEW YORK -- Went to buy a car from the dealer, they were rude, the salesman was all over the place with so many tasks to do. They started with 8.9% interest rate, and convinced me in order to get a better deal I have to buy a package that was useless, and costed me 3,000 $ extra. They also had charged my credit card before going over the finances and details of the deal. Originally they agreed to pay all the extra cost, then on the documentations they charged me every penny. They are dishonest and it is a big scam. Don't go there. Please don't buy anything from them.
MAINE -- My Nissan Pickup is a beauty until you look underneath and see the frame. The truck only has 87K on it and it's practically brand new looking with new tires and shiny chrome wheels and a body finish that shines just like the day it was new. I thought my case an oddity until I came online and could see that there are literally thousands of Nissan owners in the same debacle I am in.
Why isn't Nissan doing something for us? They used to be a decent vehicle and now they are junk. To send a perfectly good vehicle to the junk yard is a crime. I will definitely never buy another Nissan. Why can't they get it right with the rust problem? It's pathetic what Americans are having to deal within the auto industry. The prices keep going up and you get less and less quality and the service is a huge frustration because they never get it right.
NORWICH, CONNECTICUT -- I went to Nissan of Norwich to buy a Nissan Rogue. I told the salesperson over phone that I don't have a car and he offered me a ride from my home to showroom. I told him the best price that I was getting from another dealer, and this guy at Nissan Norwich told me that he would either match or beat the best price I had.
After he took me there, first he told me that he would not be able to match that price and when I said that OK I would buy it from the other dealer he started negotiating and finally ended up at a price below my best offer. This was my first car, so I did not have any insurance. I told him that I would go home check options about insurance and come back next day and take the car. I was even ready to pay the initial payment.
And then guess what, he asked me to buy the insurance and take away car right then and refused me to give back a ride home. I was like 40 minutes drive away from my home in the middle of nowhere. I was so pissed off. Finally I called one of my friends to pick me up. And of course I did not buy that car.
MASSACHUSETTS -- Nissan has lost a customer for life. The driver side window of my 1999 Quest got stuck half way down. Clay Nissan in Newton Massachusetts informed me that window motor needed to be replaced. My jaw dropped when I was told it was an $800 job. The motor is a $50 part. I'm not sure where they are getting their parts, what their hourly service rate is, or how the service guy on the phone called me with this information with a straight face.
I declined the service and went to get my car. When I got there I was charged $100 for them to tell me it was an $800 job. What! If a painter accesses what it's going to take to paint my house I'm not buying the ladder for him to do it. WTF. On top of that the window was now stuck all the way down. So I paid $100 for them to make matters worse.
If this were an individual incident I might let it pass, but I replaced the entire transmission on my dime because the warranty had expired by 1,000 miles. (Good to know they stand behind their vehicles.) I had brought the vehicle in multiple times complaining about the gear slippage while it was clearly under warranty yet the service department waited until it was no longer under warranty to let me finally know it was a transmission issue. To bad for me, right?
One less Nissan customer and counting.
My stereo was replaced within the warranty period in 2005 and the CD player quit working in 2007 at which time the warranty had expired and a new factory system cost approximately $1,000, so I opted to get a stereo installed by one of the local car stereo dealers. When they removed the system that Nissan installed in 2005, under the warranty, I discovered that they had installed a re-manufactured stereo, not a new one.
When I called this to Nissan's attention they stated that it is common practice for them to use refurbished parts in cars that are still under factory warranty… Their only objective is to install an item that works regardless of how long it works. This is appalling and deceptive and I am not through with this one.