A few weeks ago, I was looking for a phone card to reach my friend that went to Brasil to study for a semester. I searched online for a few providers and decided to choose from some of the biggest out there, since they must have a developed system and can really offer good rates.
I decided to go with Nobelcom since they have one of the lowest rates and no maintenance fees. The other companies were not really upfront about their charges or their site looked a bit shady. The timing was just right because they gave me a 10% discount on my purchase.
I had some difficulties getting a correct dialing code for Brasil, but a nice girl from Customer Service helped me with that. The quality of the call was clear and we talked for 10 minutes without any issues.
I've read some of the other reviews here but I must say I encountered none of the problems mentioned here. My phone card works like a charm and that's all I need.
I saw that someone complained that he was charged 4 times more than the rate advertised on the website. Most probably you were using a calling card designed to call to landlines to call to a cell phone.
You should double check on the website to make sure you are purchasing the correct card and also contact the customer service if you are prompted for the wrong amount of minutes.
HACKETTSTOWN, NEW JERSEY -- On August 25, 2001 I bought a calling card for the amount of $22.00 on your website at www.nobelcom.com.
Unfortunately, both the access and pin numbers that were given to me do not work. I am disappointed because your calling card service has been misrepresented, and I have not been able to use it to make phone calls. I have tried to reach your consumer complaint division on numerous attempts. I have called the number that appears on my credit card statement, called the customer service number as well as emailed firstname.lastname@example.org two previous times. I have not received an answer from any of my previous attempts.
To help keep me as a potential future customer, I would like the following:
I would appreciate my money back. I am no longer interested in your service because it has been nothing more than frustrating, and I would not recommend this service to anyone else. Please make a charge back to my credit card.
I look forward to your reply and a resolution to my problem, and will wait until Friday, October 19, 2001 before disputing this charge with my credit card company and making an official complaint to the Better Business Bureau as well as to other consumer advocacy groups. Please contact me at the above address or by phone at home at 908-684-1591.
At the very least I would like a response from your company regarding this incident. Thank you for your time.