Calling card purchased from Nobelcom.com
HACKETTSTOWN, NEW JERSEY -- On August 25, 2001 I bought a calling card for the amount of $22.00 on your website at www.nobelcom.com.
Unfortunately, both the access and pin numbers that were given to me do not work. I am disappointed because your calling card service has been misrepresented, and I have not been able to use it to make phone calls. I have tried to reach your consumer complaint division on numerous attempts. I have called the number that appears on my credit card statement, called the customer service number as well as emailed email@example.com two previous times. I have not received an answer from any of my previous attempts.
To help keep me as a potential future customer, I would like the following:
I would appreciate my money back. I am no longer interested in your service because it has been nothing more than frustrating, and I would not recommend this service to anyone else. Please make a charge back to my credit card.
I look forward to your reply and a resolution to my problem, and will wait until Friday, October 19, 2001 before disputing this charge with my credit card company and making an official complaint to the Better Business Bureau as well as to other consumer advocacy groups. Please contact me at the above address or by phone at home at 908-684-1591.
At the very least I would like a response from your company regarding this incident. Thank you for your time.